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  • Veterinary Receptionist

    Mission Veterinary Partners 3.8company rating

    Front desk receptionist job in Canton, OH

    Mellett Animal Hospital has an opportunity for a Veterinary Receptionist to join our team! Founded in 1984, Mellett Animal Hospital is a modern, full service small-animal hospital. We specialize in providing quality care for canines and felines alike. Our practice understands the need for consistent care. Location: 4636 W. Tuscarawas St., Canton, Ohio 44708 Shift Details: This is a part-time position (under 30 hours/week), working Monday, Wednesday, Friday and possible Saturdays at a later date Pay Range: $15.00 - $17.00/hour (based on expereience) What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care. Responsibilities How you'll make an impact: * Maintain and uphold the Core Values and Mission Statement of MPH. * Greet clients and pets by name with a smile and a positive, solution-oriented attitude. * Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. * Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. * Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. * Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. * Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients. * Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. * Verify the eligibility of clients with charge accounts. * Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records. * Fill prescriptions refill forms and provide routine administrations instructions to clients. * Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. Qualifications Required Knowledge, Skills and Abilities: * Demonstrated commitment to MPH core values. * Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). * Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. * Must have excellent spelling and grammar. * Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. * Ability to display tact and respect with clients and team members, even when busy or hectic. * Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. * Must feel and express a genuine liking for animals and their owners and for working in an animal care field. We put people first and never compromise on our values. Apply today for immediate consideration! Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $15-17 hourly Auto-Apply 53d ago
  • Medical Front Desk Receptionist

    One Health Ohio 4.3company rating

    Front desk receptionist job in Warren, OH

    Join Our Team as a Front Desk Receptionist! Why Work With Us? At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter! Benefits: * PTO and Paid Holidays * No nights or weekends! * Optional Medical, dental and vision plans * 401(k) retirement plan * Company-paid life insurance with/AD&D benefit * Company-paid long-term disability plan * Optional life insurance and short-term disability plan * Optional Critical Illness Plan * Optional Accident Insurance Plan Essential Duties / Essential Job Functions: * Provide exceptional customer service to patients, visitors, and ONE Health Ohio staff * Handle all calls in a timely and professional manner. * Checking patients in and out using proper procedures and addressing all questions the patient may have. * Completing new patient profiles. * Verify patient's insurance information in the EHR. * Verify household income before placing a patient on a sliding fee scale. * Maintain patient accounts by obtaining, recording, and updating personal and financial information. * Optimize patients' satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar. * Inform patients of ONE Health Ohio's policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options. * Collect applicable patient fees at the time of service. * Set up follow-up appointments and providing the patient their patient plans. * Reconcile the nightly deposit as per policy. * Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols. * Other duties as assigned Required Skills/Abilities: * Ability to maintain confidentiality * Preset a positive and professional attitude * Planning and organizational skills * Proficient in Microsoft Office (Word, Excel, Outlook) * Ability to identify problems and to propose feasible solutions * Ability to maintain accurate records * Ability to enter and maintain data in various company software programs. * Knowledge of company's policies and procedures. * Knowledge of modern office equipment, troubleshooting, practices, and procedures. * Interpersonal/human relations skills * Proficient telephone skills * Time Management * Attention to detail Education and Experience: * High school diploma or equivalent * Patient check-in/out * Completing new patient profiles * Insurance information verification * Sliding fee scale competency * Healthcare experience desired * NextGen experience desired * CPR or ability to obtain Physical Requirements * Sitting in a normal seated position for extended periods of time * Reaching by extending hand(s) or arm(s) in any direction * Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard * Communication skills using the spoken word * Ability to see within normal parameters and hear within normal range * Ability to move about NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.
    $30k-36k yearly est. 32d ago
  • Patient Navigator/Front Desk Receptionist

    194660 Axess Family Services

    Front desk receptionist job in Akron, OH

    SUMMARY: To provide direct, high-quality customer service to clinic patients and visitors and maintain a professional and friendly atmosphere. To coordinate AxessPointe Community Health Center, Inc. (API) health center appointments, provide reception services for patients, maintain patient charts, and represent the health center in all patient interactions. API manages patient care using a team-based approach in our interactions with patients and working to achieve stated objectives and outcomes. SUPERVISOR: Health Center Administrator DUTIES AND RESPONSIBILITIES: Provide exemplary customer service too all patients on the phone and in the health centers. Answer incoming calls and schedule appointments (both in-office and telehealth). Complete patient registration, insurance verification, and process/scan/fax all necessary paperwork. Collect and process co-payments at time of service, understand payment arrangement policy and assign accordingly. Complete daily reconciliation of funds collected. Complete virtual ‘Telephone Encounters' in current operating system and assign to appropriate staff. Check patients in & out in a timely manner and consult with clinical support and/or provider staff regarding walk-in patients. Assist patients navigate insurance plans, process claims, and work to create payment plans when necessary. Complete insurance eligibility process. Patient/Customer Focus: Makes patients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient's expectations. Core values of Patient-Focused Care: Timely answering of calls; respect: compassion, empathy, caring, non-judgmental, focusing on one patient at a time, establish trust and ensure patient satisfaction. Compassionate Care: Treating patients as if they are our family/friends: Platinum Rule (Treat others the way they want to be treated), being kind and courteous, showing empathy and not passing judgment, showing patients respect, understand patient's limitations, demonstrating professionalism even under stressful situations Compliance with current HIPAA policy to assure patient privacy Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance. Support and participate in process improvement efforts. Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems. Core Value of Creative Care: open to change, optimistic, focus on learning and sharing. Travel to ALL AxessPointe locations WHEN needed. Perform any additional duties assigned by the supervisor Requirements MINIMUM QUALIFICATIONS: Minimum of a High School diploma or equivalent is required. 1-3 years' experience working with underserved/vulnerable populations and working with community resource programs is preferred. Essential Technical/Motor Skills: Able to operate computer, fax machine, printers, scanners, webcam and other office machines and equipment. Ability to successfully complete all required and applicable federal and/or state consumer assistance training. Interpersonal Skills: Work independently and as a team member and at times with difficult clients Essential Mental Abilities: Ability to meet and interact in positive way with people. Ability to organize and multi-task. Communicate effectively and in a culturally appropriate manner. Adhere to the guidelines & principals of API and any of its satellite locations. Must have excellent oral and written communication skills and advanced computer skills. Must maintain a valid driver's license, dependable transportation, and be able to travel between health center sites and throughout the health center's service area. Must be flexible to work evening and Saturday hours as needed LICENSES OR CERTIFICATIONS REQUIRED: Licensure: None required. COMPLIANCE: This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Salary Description 16-19 per hour
    $25k-32k yearly est. 60d+ ago
  • Front Desk Receptionist/Support Staff for Behavioral Health Agency

    Summit Psychological Associates, Inc.

    Front desk receptionist job in Akron, OH

    Job Description Summit Psychological Associates is a growing community mental health agency that provides mental health and substance abuse treatment services to individuals and groups. We are looking to add a member to our Front Desk/Support Staff team to assist in various tasks within our agency. This is a fast-paced, high-volume office that needs a person who has excellent customer service skills and can work independently once trained. Duties for this position: Answer all calls coming in for the office, directing calls to staff members that can assist the caller if cannot assist them directly. Copy insurance/Medicaid cards and collect copays at time of visit Greet clients who attend services in person and complete necessary documentation with client. Answer client questions, reschedule clients, take messages for clinical staff via phone. Provide support to clinical staff by copying, faxing, scanning, and emailing materials. Use agency electronic record to determine necessary copays and amounts due at time of visit. Enter notes in electronic record related to phone calls or client interactions. This position is 40 hours weekly with two evenings a week until 8pm. Qualifications for this position: Previous doctor's office or mental health/substance abuse agency is preferred. Excellent computer and typing skills including being proficient in Microsoft Office and scanning of documents. Strong communication skills. Consistent Attendance High standards of customer service. Experience working with electronic medical records preferred. Excellent analytical skills, including problem identification and resolution. Understand and comply with all HIPAA regulations. Summit Psychological Associates, Inc. is an equal opportunity employer that offers a competitive salary, health insurance options, a 401K plan, and other benefits. Job Type: Full-time, Part-time applicants (20 hours a week) would be considered. All clinicians must complete a background check after hired.
    $25k-32k yearly est. 29d ago
  • Hotel Front Desk Receptionist

    Nivea Hospitality

    Front desk receptionist job in Wooster, OH

    Job DescriptionJoin our Team = Front Desk Receptionist Staff Needed Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at The Hilton Garden Inn Wooster, Ohio. About the Hotel: The Hilton Garden Inn is located in Wooster, Ohio. We are committed to providing exceptional guest experiences. We believe that the friendliness of the staff plays a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Location: 959 Dover Road Wooster, Ohio Essential Job Functions: 1. ** Check-in and Check-out**: Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities, and policies, and answer any questions guests may have. During check-out, they settle bills, provide invoices, and ensure a smooth departure. 2. **Room Assignments**: They assign rooms to guests based on their preferences, room availability and special requests. This involves managing room keys and ensuring that rooms are properly prepared for incoming guests. 3. **Guest Service**: Front Desk agents provide a range of services to guests, which includes information about local attractions and services. 4. **Handling Guest Concerns**: If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction. 5. **Payment and Billing**: They handle payments, process credit card transactions and provide guests with accurate bills. This requires attention to detail and accuracy. 6. **Safety and Security**: Front Desk agents are often responsible for monitoring security cameras and ensuring the safety of guests and their belongings. They may also be trained in emergency procedures 7. **Phone and Reservations**: They answer phone calls, take reservations, and manage room availability through the hotel's booking system. 8. **Administrative Tasks**: Front Desk Agents may also perform various administrative tasks, such as record keeping, managing guest profiles, and keeping track of room inventory. 9. **Communication**: Effective communication is key in this role, as front desk agents must interact with guests, hotel staff, and management, ensuring that information flows smoothly and accurately. 10. **Hospitality**: They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay. Overall, the responsibilities of a front desk agent are essential in providing a positive guest experience and maintaining the smooth operation of a hotel or lodging establishment. Their role requires a combination of customer skills, organizational abilities, and attention to detail. Job Type: Part-Time Pay: Pay details will be discussed during the interview process Perks: Holiday Pay Discounts on Hotel Rooms Paid Time Off Vacation Pay Allstate benefits which include dental, vision, life insurance Work Location: In person
    $25k-32k yearly est. 26d ago
  • Veterinary Receptionist

    Cuyahoga Falls Veterinary Clinic

    Front desk receptionist job in Cuyahoga Falls, OH

    Job Description Cuyahoga Falls Veterinary Clinic is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere. In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment. This is a full-time position, with availability needed Monday-Friday, and rotating Saturdays. Full-time benefits and compensation**: Compensation: $16-20 per hour, for each hour worked* Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program 401k options Paid time off in accordance with site policy and applicable law Personal pet discount Uniform allowance Minimum qualifications and skill set: 3+ years of client service experience Previous veterinary experience is highly preferred Proficiency in the following skills: Attention to detail Phone etiquette Processing payment Computer skills At Cuyahoga Falls Veterinary Clinic, we are proud to be an integral part of our community's pet health for over 40 years. Our 5-doctor practice boasts 7 exam rooms, 2 surgery suites, and advanced diagnostic tools including ultrasound and endoscopy. Our focus is providing comprehensive care to our patients. That's why we offer procedures like cystotomies, TTAs, dental prophylaxis, and soft tissue surgeries. If you are looking for a tight knit group where you can use your technical skillset to the fullest, apply today! *To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.
    $16-20 hourly 19d ago
  • Front Desk Specialist - Medical, Dental, and Vision insurance, 401k matching

    Novus Clinic 4.0company rating

    Front desk receptionist job in Tallmadge, OH

    Company: Novus Clinic Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located in Tallmadge, OH Hours: Monday 8:30 AM - 5:00 PM Tuesday 8:30 AM - 7:00 PM Wednesday 8:30 AM - 2:00 PM Thursday 8:30 AM - 6:00 PM Friday 8:30 AM - 5:00 PM Saturday 8:00 AM - 2:00 PM - rotating Saturdays! SUMMARY A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave * Answer phones (both external and internal); assure prompt, courteous service at all times * Practice urgency at all times with patients' time, as well as Doctor's time and schedule * Manage patient flow in the office * Knowledge of common fees charged for common visits and collect correct payments * Complete daily reconciliations / close day / countdown cash drawer * General office duties and cleaning to be assigned by manager QUALIFICATIONS * Ability to interact with all levels of employees in a courteous, professional manner at all times * Desire to gain industry knowledge and training * Demonstrates initiative in accomplishing practice goals * Ability to grow, adapt, and accept change * Consistently creating a positive work environment by being team-oriented and patient-focused * Commitment to work over 40 hours to meet the needs of the business * Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE * Minimum Required: High school diploma or general education degree (GED) * Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS * Minimum Required: None SYSTEMS AND TECHNOLOGY * Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS * This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. Perks: * Full Benefits Package - Medical, Vision, Dental and Life Insurance * 401k + Employer Matching * Paid Time Off and Paid Holidays * Paid Maternity Leave * Optical Education Reimbursement * Competitive Base Pay If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $29k-35k yearly est. 6d ago
  • Front Office Receptionist

    Kids Dental Brands

    Front desk receptionist job in Cuyahoga Falls, OH

    START YOUR APPLICATION Front Office Receptionist - OHIO KIDS DENTAL (CUYAHOGA FALLS) Ohio Kids Dental is offering a full-time opportunity as a Front Office Receptionist at our Cuyahoga Falls office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community. Why Join Us? * Modern, kid-friendly facility designed for comfort and efficiency * Cutting-edge technology combined with a compassionate care approach * A supportive network that encourages growth into leadership roles * The chance to make a meaningful impact on childrens health while advancing in your career journey Summary of Essential Job Functions * Greet, check-in patients, and schedule appointments * Verify insurance eligibility * Answer and manage incoming calls * Register new patients * Maintain and update patient information in the data system in compliance with privacy and security regulations * Safeguard patient privacy and confidentiality * Monitor and maintain dental office supplies * Update patient education materials and maintain a professional reception area At a Glance * Experience Required: 1+ years of Dental or Healthcare Receptionist experience * Job Type: Full-time Compensation and Schedule * Salary: $17.00 depending on experience * Bonus Pay: up to $600 additional per month * Schedule: On-site. Monday - Friday Benefits That Support You Personally and Professionally At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include: * Health Coverage - Medical, dental, vision, and basic life insurance. * Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance. * Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP). * Financial Security - 401(k) retirement plan with company match to help you plan for the future. * Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days. Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!
    $17 hourly 3d ago
  • Medical Office Receptionist

    CHC Addiction Services 4.2company rating

    Front desk receptionist job in Akron, OH

    CHC is a non-profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction. CHC has been a critical part of Ohio's efforts to treat and prevent substance use disorders since 1974. We are currently looking for a Medical Office Receptionist for our Physicians office. This role is the first point of contact for patients and visitors at our healthcare facility. This role involves managing front-desk operations, including greeting patients, answering phones, scheduling appointments, verifying insurance, and performing general administrative tasks to support clinical staff and ensure smooth office operations. Duties Include: Greet and check in patients in a courteous and professional manner. Answer multi-line phones, screen and direct calls, take messages. Schedule, reschedule, and confirm patient appointments. Verify patient insurance and obtain pre-authorizations when required. Collect co-pays, balances, and other payments at the time of service. Maintain patient records and ensure that necessary documents are completed. Ensure HIPAA compliance and patient confidentiality at all times. Communicate effectively with physicians, nurses, and other healthcare team members. Maintain the reception area in a clean and organized manner. Handle incoming and outgoing mail and faxes. Assist with administrative duties such as data entry, filing, and inventory of office supplies. Minimum Requirements: High school diploma or GED required; additional administrative training is a plus. Minimum of 1-2 years of experience in a medical or healthcare office preferred. Familiarity with electronic health records (EHR) systems; Credible etc. Basic understanding of medical terminology and insurance processes. Strong communication and customer service skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Why you would love it here: Medical, dental and vision benefits for employees working 30+ hours weekly! 32 paid days off per year! (holidays, vacation, personal and sick days!) Referral Bonuses! 403b, with company match after one year! Professional licensure fee reimbursement! Company Sponsored Training Opportunities - based on position Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)! CHC is an Equal Opportunity Employer and Provider of Services. Non-smoking facility.
    $27k-33k yearly est. 12d ago
  • Front Desk Specialist - Medical, Dental, and Vision insurance, 401k matching

    Tallmadge Eye Care

    Front desk receptionist job in Tallmadge, OH

    Company: Novus Clinic Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located in Tallmadge, OH Hours: Monday 8:30 AM - 5:00 PM Tuesday 8:30 AM - 7:00 PM Wednesday 8:30 AM - 2:00 PM Thursday 8:30 AM - 6:00 PM Friday 8:30 AM - 5:00 PM Saturday 8:00 AM - 2:00 PM - rotating Saturdays! SUMMARY A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Answer phones (both external and internal); assure prompt, courteous service at all times Practice urgency at all times with patients' time, as well as Doctor's time and schedule Manage patient flow in the office Knowledge of common fees charged for common visits and collect correct payments Complete daily reconciliations / close day / countdown cash drawer General office duties and cleaning to be assigned by manager QUALIFICATIONS Ability to interact with all levels of employees in a courteous, professional manner at all times Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team-oriented and patient-focused Commitment to work over 40 hours to meet the needs of the business Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE Minimum Required: High school diploma or general education degree (GED) Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. Perks: Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off and Paid Holidays Paid Maternity Leave Optical Education Reimbursement Competitive Base Pay If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $26k-33k yearly est. Auto-Apply 6d ago
  • Hotel Front Desk Agent

    Innventures Hotel Mgmt Co 3.4company rating

    Front desk receptionist job in Independence, OH

    Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
    $25k-30k yearly est. Auto-Apply 60d+ ago
  • Front Desk Coordinator

    Treatment Plan Coordinator In Orchard Park, New York

    Front desk receptionist job in Middleburg Heights, OH

    Front Desk Coordinator “Open Up” to A Whole New Dental Experience Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care. Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday through Friday Responsibilities Skills Required to Make a Great “Impression” on Our Team Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments. Explains procedures and/or services to patients using dental knowledge. Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate. Tracks appointments due to no-shows, cancellations, and late arrivals Qualifications So How Can You “Fill” This Role? High School Diploma or equivalent (Associate's degree preferred) 1-5 years of customer service, insurance, or dental experience preferred Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed “Brace” Yourself… It only Gets Better Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us Comprehensive benefits package, including 401k Constant opportunities for career growth and continuing education An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. #NADG3 We can recommend jobs specifically for you! Click here to get started.
    $26k-33k yearly est. Auto-Apply 60d+ ago
  • Front Desk Agent - Metropolitan at the 9 Hotel

    Geis Hospitality Group

    Front desk receptionist job in Cleveland, OH

    Job Title: Front Desk Agent Division: Rooms Department: Guest Services Reports to: Front Office Supervisors, Front Office Manager FLSA Status: Non-Exempt Summary: Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. 1. Greets and assists all guests during arrival and departure. * 2. Provides courteous guest services by responding promptly and efficiently to inquiries, requests, and complaints. * 3. Processes all reservations and cancellation requests in a timely manner. * 4. Maximizes room revenue and occupancy levels through suggestive selling techniques. * 5. Handles the departments accounting of money, receipts, guest accounts, and other forms of credit, and operates the department's cash register. * 6. Maintains information and communication sources such as room inventory, telephone information, log book, hotel directories, and operates switchboard to handle customer inquiries, wakeup calls, and the paging of guests. * 7. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests. * 8. Provides assistance to other departments of the hotel to contribute to its smooth operation. * Position Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software and internet software. Education/Experience: High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Knowledge, Skills, and Other Abilities: • Customer/client focused • Stress management and composure skills • Ability to act thoroughly Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.
    $26k-32k yearly est. 60d+ ago
  • Medical Office Specialist

    Neighborhood Family Practice Community Health Centers

    Front desk receptionist job in Cleveland, OH

    JOB CONTENT ) * Responsible for all patient support services conducted in the front office. Essential duties and responsibilities which must be performed in order to carry out the summarized above: (The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.) * Greets patients and visitors in a prompt, courteous, and helpful manner. * Uphold the positive reputation of Neighborhood Family Practice by always treating visitors in a friendly, welcoming and compassionate manner. * Responsible for accurate and timely scheduling and registration. * Makes appropriate phone calls or access insurance companies through internet to determine patient's eligibility of coverage. * Collect co-payments and other types of patient responsibility payments and accurately balances money collected daily. * Educate patients on options available for all patients eligible for financial assistance. * Efficiently handles telephone calls and routes to appropriate persons or departments. Communicates general clinic information to necessary persons. * Follows office policies and procedures for your department as well as the organization. * Maintains work area and lobby in a neat and orderly manner. * Effectively communicates with providers or other departments. * Responds to emergency calls and uses overhead paging system according to procedure. * Coordinates patient transportation for scheduled patients with need. * Calls and confirms patient appointments as needed. * Makes outreach calls to patients for care and quality team as needed. * Participates in educational activities or training sessions as appropriate. * Protects patients' rights by maintaining confidentiality of personal and financial information and securing workstation. * Handles faxes and copying as requested.
    $26k-33k yearly est. 18d ago
  • Receptionist/Cashier

    Tim Lally Chevrolet 3.3company rating

    Front desk receptionist job in Warrensville Heights, OH

    Job Description About Us Here at Tim Lally Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. Join the Cleveland area's fastest growing Chevy dealership! We are a family-owned single-point store that is going on 100 years in business. We know our employees are what makes the difference at Tim Lally Chevrolet! Benefits 401(K) Plan Medical Plan Dental Plan Vision Plan Promote from within Paid Time Off Holiday Pay In House Training Discount programs Responsibilities Answer dealership group phones, greet and receive prospects and customers Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson Work cooperatively with the sales/service and other internal teams Communicate with callers and visitors in a professional, friendly, and efficient manner Type emails and take accurate phone messages Assist in scheduling and confirming sales/service appointments Cashiering customers in service Scanning documents into data base for dealership access Other duties as assigned Qualifications Excellent listening/communication skills, outgoing and positive personality Punctual nature and ability to handle schedule flexibility and dynamic work environment Professional appearance and eager to improve on all aspects Valid driver's license and clean driving record Availability that includes Saturday's is a MUST We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $23k-26k yearly est. 26d ago
  • Medical Office Receptionist

    Lifestance Health

    Front desk receptionist job in Brecksville, OH

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. JOB SUMMARY The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Compensation: $19.00 - $20.00/hour Location: 6802 West Snowville Road Ste B Brecksville, OH 44141 DUTIES & RESPONSIBILITIES Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. Collect all in-person and telehealth co-payments and account balances at the time of service. Complete insurance eligibility verification and reach out to patients to resolve any issues. Clinician Support: Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice. Required Skills/Abilities: Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA) Education and Experience: High School or equivalent required, associates/bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Professionalism and Decision-making Responsibilities: Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company. Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem. Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs. Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information. Understand the need for accurate information in data entry and communication with patients/clients and staff. Conflict Resolution: Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. #LI- SA1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
    $19-20 hourly Auto-Apply 60d+ ago
  • Veterinary Receptionist

    Sandstone Animal Hospital Co LLC

    Front desk receptionist job in Berea, OH

    Job DescriptionBenefits: Paid holidays IRA matching Employee discounts Paid time off Sandstone Animal Hospital is looking for a Veterinary Receptionist to help support clients, patients, veterinarians, technicians, and the facility. We are a small practice that is privately owned allowing us to bond with our clients and patients. We love our community and provide quality care to pets. Now is your opportunity to do the same while joining a fantastic team of funny and compassionate people! Job Summary We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. As a vital part of our front office, and the first voice and face clients encounter, the ideal candidate will provide exceptional customer service, efficiently manage client communication, and ensure the smooth operation of our veterinary clinic. This role is ideal for individuals with a passion for helping aid people in animal care, organization, attention to detail, and a strong desire to work in a fast-paced, dynamic environment. Please submit your resume along with a cover letter explaining why you have applied to Sandstone Animal Hospital. Required Education and Experience: High school diploma or equivalent required; an associate or bachelor's degree in a relevant field is preferred. Experience working in a veterinary setting or a related field is essential. You must be willing and able to be trained, study as needed, and retain information to execute tasks effectively and efficiently. Required Knowledge, Skills, and Abilities: Must be friendly, outgoing, and people oriented. Excellent communications skills. Telephone and computer skills are necessary. Retain information. Typing, spelling, reading, and the ability to follow through with directions are required. Basic math skills. Attention to detail. Knowledge of medical terminology is helpful. Willingness to learn animal health and adapt to new skills and procedures. Is a team player that can adapt to change with a positive manner for further growth. Remain calm, collected, and pleasant during busy times such as with multiple phone lines ringing, clients needing invoiced out, patients needing checked in, medications being picked up, and more, all during the same time. Physical Requirements and Expectations: Dependable attendance and punctuality is required. Must be able to lift 40 pounds. Typing with the ability to use computers and emails while learning and utilizing our software efficiently. This position requires the ability to walk, bend, stand, use stairs, and reach constantly during a minimum 4 hour day. You will be exposed to loud noises, smells, bodily eliminations/ fluids, and zoonotic diseases. Responsibilities Not Limited To: Greet clients and their pets, handle phone calls, and respond to inquiries in a friendly and professional manner while using our practice software. Manage the day-to-day operations of the front office including but not limited to: scheduling appointments, maintaining our pet portal communications, maintaining emails, proper documentation and communication in patient charts, preparing examination rooms, and maintaining a clean and organized environment. Collect medical histories, and other relevant information from clients and pets. Maintain accurate records of patient visits, treatments, and test results. Handle emergency situations with calm and composed professionalism. Collaborate with the veterinary team to provide exceptional care and support to clients and their pets. Financial transactions, discussing invoices, preparing estimates, and handling beginning and end of day financial reports. Benefits: Paid time off/ vacation Paid holidays IRA matching Employee discounts A beautiful, modern, and welcoming facility Great community and staff Working with 2 house cats!
    $25k-31k yearly est. 24d ago
  • Patient Navigator/Front Desk Receptionist

    194660 Axess Family Services

    Front desk receptionist job in Akron, OH

    Description: SUMMARY: To provide direct, high-quality customer service to clinic patients and visitors and maintain a professional and friendly atmosphere. To coordinate AxessPointe Community Health Center, Inc. (API) health center appointments, provide reception services for patients, maintain patient charts, and represent the health center in all patient interactions. API manages patient care using a team-based approach in our interactions with patients and working to achieve stated objectives and outcomes. SUPERVISOR: Health Center Administrator DUTIES AND RESPONSIBILITIES: Provide exemplary customer service too all patients on the phone and in the health centers. Answer incoming calls and schedule appointments (both in-office and telehealth). Complete patient registration, insurance verification, and process/scan/fax all necessary paperwork. Collect and process co-payments at time of service, understand payment arrangement policy and assign accordingly. Complete daily reconciliation of funds collected. Complete virtual ‘Telephone Encounters' in current operating system and assign to appropriate staff. Check patients in & out in a timely manner and consult with clinical support and/or provider staff regarding walk-in patients. Assist patients navigate insurance plans, process claims, and work to create payment plans when necessary. Complete insurance eligibility process. Patient/Customer Focus: Makes patients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient's expectations. Core values of Patient-Focused Care: Timely answering of calls; respect: compassion, empathy, caring, non-judgmental, focusing on one patient at a time, establish trust and ensure patient satisfaction. Compassionate Care: Treating patients as if they are our family/friends: Platinum Rule (Treat others the way they want to be treated), being kind and courteous, showing empathy and not passing judgment, showing patients respect, understand patient's limitations, demonstrating professionalism even under stressful situations Compliance with current HIPAA policy to assure patient privacy Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance. Support and participate in process improvement efforts. Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems. Core Value of Creative Care: open to change, optimistic, focus on learning and sharing. Travel to ALL AxessPointe locations WHEN needed. Perform any additional duties assigned by the supervisor Requirements: MINIMUM QUALIFICATIONS: Minimum of a High School diploma or equivalent is required. 1-3 years' experience working with underserved/vulnerable populations and working with community resource programs is preferred. Essential Technical/Motor Skills: Able to operate computer, fax machine, printers, scanners, webcam and other office machines and equipment. Ability to successfully complete all required and applicable federal and/or state consumer assistance training. Interpersonal Skills: Work independently and as a team member and at times with difficult clients Essential Mental Abilities: Ability to meet and interact in positive way with people. Ability to organize and multi-task. Communicate effectively and in a culturally appropriate manner. Adhere to the guidelines & principals of API and any of its satellite locations. Must have excellent oral and written communication skills and advanced computer skills. Must maintain a valid driver's license, dependable transportation, and be able to travel between health center sites and throughout the health center's service area. Must be flexible to work evening and Saturday hours as needed LICENSES OR CERTIFICATIONS REQUIRED: Licensure: None required. COMPLIANCE: This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
    $25k-32k yearly est. 5d ago
  • Front Desk Receptionist

    Nivea Hospitality

    Front desk receptionist job in Brunswick, OH

    Job DescriptionJoin our Team = Front Desk Receptionist Staff Needed Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at Brunswick Comfort Suites About the Hotel: The Brunswick Comfort Suites is an all-suite property, committed to providing exceptional guest experiences. We believe that the friendliness of the staff play a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Conveniently located off of Interstate 71 in Medina County. Essential Job Functions: 1. ** Check-in and Check-out** : Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities, policies, and answer any questions guests may have. During check-out, they settle bills, provide invoices, and ensure a smooth departure. 2. **Room Assignments** : They assign rooms to guests based on their preferences, room availability and special requests. This involves managing room keys and ensuring that rooms are properly prepared for incoming guests. 3. **Guest Service** : Front Desk agents provide a range of services to guests, which includes information about local attractions and services. 4. **Handling Guest Concerns** : If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction. 5. **Payment and Billing** : They handle payments, process credit card transactions and provide guests with accurate bills. This requires attention to detail and accuracy. 6. **Safety and Security** : Front Desk agents are often responsible for monitoring security cameras and ensuring the safety of guests and their belongings. They may also be trained in emergency procedures 7. **Phone and Reservations** : They answer phone calls, take reservations and manage room availability through the hotel's booking system. 8. **Administrative Tasks** : Front Desk Agents may also perform various administrative tasks, such as record keeping, managing guest profiles and keeping track of room inventory. 9. **Communication** : Effective communication is key in this role , as front desk agents must interact with guests, hotel staff and management, ensuring that information flows smoothly and accurately. 10. **Hospitality** : They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay. Overall, the responsibilities of a front desk agent are essential in providing a positive guest experience and maintaining the smooth operation of a hotel or lodging establishment. Their role requires a combination of customer skills, organizational abilities, and attention to details. ** Must be available to work weekends and evenings. Plus we offer various Bonus Progams. Job Type: Part-time or full time Schedule: 8 hour shift Work Location: In person
    $25k-32k yearly est. 4d ago
  • Medical Office Specialist

    Neighborhood Family Practice Community Health Centers

    Front desk receptionist job in Lakewood, OH

    JOB CONTENT ) * Responsible for all patient support services conducted in the front office. Essential duties and responsibilities which must be performed in order to carry out the summarized above: (The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.) * Greets patients and visitors in a prompt, courteous, and helpful manner. * Uphold the positive reputation of Neighborhood Family Practice by always treating visitors in a friendly, welcoming and compassionate manner. * Responsible for accurate and timely scheduling and registration. * Makes appropriate phone calls or access insurance companies through internet to determine patient's eligibility of coverage. * Collect co-payments and other types of patient responsibility payments and accurately balances money collected daily. * Educate patients on options available for all patients eligible for financial assistance. * Efficiently handles telephone calls and routes to appropriate persons or departments. Communicates general clinic information to necessary persons. * Follows office policies and procedures for your department as well as the organization. * Maintains work area and lobby in a neat and orderly manner. * Effectively communicates with providers or other departments. * Responds to emergency calls and uses overhead paging system according to procedure. * Coordinates patient transportation for scheduled patients with need. * Calls and confirms patient appointments as needed. * Makes outreach calls to patients for care and quality team as needed. * Participates in educational activities or training sessions as appropriate. * Protects patients' rights by maintaining confidentiality of personal and financial information and securing workstation. * Handles faxes and copying as requested.
    $26k-33k yearly est. 18d ago

Learn more about front desk receptionist jobs

How much does a front desk receptionist earn in Massillon, OH?

The average front desk receptionist in Massillon, OH earns between $22,000 and $36,000 annually. This compares to the national average front desk receptionist range of $24,000 to $39,000.

Average front desk receptionist salary in Massillon, OH

$28,000
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