Front Desk / Dental Administrator
Front desk receptionist job in Zeeland, MI
Front Desk / Dental Administrator - Part-Time at Moxy Dental & Airway
Moxy Dental & Airway is seeking a friendly, organized Front Desk Administrator to join our team.
Front Desk / Dental Admin
Schedule: Monday, Thursday, and Friday
Compensation: $18-$22 per hour, based on experience
About the Role:
The front desk administrator is the first point of contact for our patients. Responsibilities include:
Patient check-in and check-out
Answering phones and scheduling appointments
Assisting with treatment coordination and patient communication
Supporting the team with administrative and daily office tasks
Qualifications:
Minimum of 1 year of dental administrative experience required
Familiarity with dental software and insurance verification preferred
Professional, friendly, and detail-oriented demeanor
If you enjoy working in a modern, patient-focused dental office and have a passion for excellent service, we'd love to hear from you.
Front Desk / Security 2nd shift
Front desk receptionist job in Holland, MI
The Front Desk Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned. Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors.
Please attach a resume or provide previous employment, certifications, skills, or experience that would help you to be successful in this position.
Full-time: 2nd shift, includes weekends
Opens and closes the front desk and properly secures all files, keys and equipment in the office area.
* Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
* Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.
* Confirms scheduled transportation and event registration with residents.
* Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
* Attends in-service training and education sessions, as assigned.
* Performs specific work duties and responsibilities as assigned by supervisor.
* During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster.
QUALIFICATIONS: High school diploma is preferred. Must have the ability to read, write and speak English. Position requires a valid Michigan Driver License. Must have the ability to obtain a CPR/AED certification. Must have high proficiency using various computer applications.
Salary: $17.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift, day shift
* Weekend availability
Auto-ApplyReceptionist- On-call
Front desk receptionist job in Holland, MI
Receptionist On-call, 2nd shift availability! 2pm to 10pm Resthaven offers you a place where you can belong, with peers who care as much as you do. Learn on the job. Work in a state-of-the art facility. Have a purpose and make an impact in people's lives. Build a career and gain stability. No matter your role, you'll be appreciated and welcomed here.
Position Summary: Provide professional coverage of the front desk and telephone system. Assist residents or visitors when needed and deliver exceptional, person-centered customer service in all aspects of job execution and performance.
Essential Responsibilities:
* Receive, screen, route and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
* Greet and assist residents with daily needs.
* Sort inter-office and external mail.
* Assists in coordinating the emergency response system.
* Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, dining room, public spaces, and exterior spaces/sidewalks.
* Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers and vendors at all times.
* Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
* Make referrals to the Administrator regarding resident concerns and behavior issues.
* Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
* Gather and input data for facility communication system.
* Scan and upload documents into resident clinical chart.
* Act as a first responder to emergency call system and fire alarm.
* Assumes all other position related responsibilities as assigned.
Knowledge, Skills & Abilities:
* Ability to complete multiple tasks with interruptions.
* Professional phone skills and appearance.
* Effective decision-making skills.
* Ability to effectively coordinate emergency and evacuation situations when necessary.
* Ability to speak clearly and distinctly when making announcements.
* Effective verbal and written communication skills.
* Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
* Computer literate and familiarity with Word, Excel, Email, Video Messenger, etc.
* Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
* Ability to display a sense of caring, concern, compassion and dignity for residents.
* Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
* Well organized and attentive to detail.
Education, Training, Experience:
* High school graduate or successful completion of GED strongly preferred.
* Previous receptionist experience or training desired, preferably working with the elderly.
* Participates in learning and development opportunities.
* Attends all required training and departmental meetings.
Required Licenses, Registration, and/or Certifications:
* N/A
Nonessential Responsibilities:
* Rotating schedule which can include weekends, evenings and holidays.
* Practice the highest standards of ethics, honesty, and accuracy.
* Understand and support Resthaven policies and procedures.
* Assumes all other position related responsibilities as assigned.
Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
* The employee is required to stand; walk; sit; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; pull, push, twist, turn, bend, stoop, kneel, or crouch; talk and hear.
* The employee must be able to lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
* While performing the duties of this job, there are no extreme temperatures or working conditions. The employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
* Requests for reasonable accommodations may be made through Human Resources to enable individuals with disabilities to perform the essential functions.
Why Join Resthaven?
A supportive and mission-driven work culture
Opportunities for growth, leadership, and development
A chance to make a real impact in the lives of residents every day
Front Desk Agent
Front desk receptionist job in Holland, MI
Job DescriptionDescription:
Job Title: Front Desk Agent
Pay: $17/hour
Job Type: Part Time (second shift: 3pm to 11pm)
Life as a Front Desk Agent:
As a Front Desk Agent with Superhost Hospitality at Home2 Suites Holland, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:
Greeting guests upon arrival and ensuring a smooth check-in process.
Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
Managing and resolving guest concerns or issues promptly and courteously.
Coordinating with other hotel departments to ensure seamless guest experiences.
What We're Looking For:
We are seeking an individual with the following attributes:
Communication Skills: Excellent verbal and written communication skills.
Customer Service: A passion for delivering outstanding customer service.
Problem Solving: Ability to handle guest issues with tact and diplomacy.
Team Player: Collaborative mindset to work effectively with colleagues.
Additional Requirements:
Must be able to commute.
Availability for varying shifts, including evenings, weekends, and holidays.
What to Expect in Your First Few Months:
In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.
The Perks of Working for Us:
Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
Exclusive travel discounts at our hotel partners and franchises worldwide.
Participation in our Wellness program to support your overall well-being.
On-demand pay opportunities for instant access to earnings between paychecks.
Access to a leadership development program and diverse growth opportunities.
Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.
How to Apply:
Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online.
Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.
About Superhost Hospitality:
People Focused. Performance Driven.
With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance.
Requirements:
Receptionist-14765
Front desk receptionist job in Grand Rapids, MI
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements.
Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.
Job Description
New Position Qualifications:
Good Communication skills (some sites coverage are for a receptionist), creation of various documents and efficient in excel, word, PDF (print production background), mail distribution (mail processing background).
Candidates must have there own transportation to the various sites that are scheduled through the Grand Rapids area.
Responsibilities:
Comments/Special Instructions Attached Documentation:No record(s) found.
Thanks ,
Asma Khan Suri,
Additional Information
All your information will be kept confidential according to EEO guidelines.
Front Desk-Fairfield Inn by Marriott Walker
Front desk receptionist job in Walker, MI
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES:
Ability to learn quickly and work in a fast paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Front Desk
Front desk receptionist job in Kalamazoo, MI
Job Title: Front Desk Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt
Destiny Dental is an affiliate of ProSmile, one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.
Position Summary
Destiny Dental is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to ascend in a growing organization that puts the care of its patients and the satisfaction of its employees first. If building your career as a Dental Receptionist interests you, and you want to work in an enjoyable and fun environment that promotes learning and teamwork, look no further.
Duties and Responsibilities
Front Desk Receptionists are the first point of contact with our patients and should always be friendly and attentive to their needs in a timely manner
Front desk coordination of patient flow and financial activities such as scheduling, handling patient paperwork, collecting payments and insurance cards
Maintains reception area and inventory control of office supplies, patient literature and all related items.
Performs miscellaneous job-related duties as assigned
Knowledge and Skills/Expected Competencies
High School diploma or GED preferred
Professional and compassionate demeanor
Willingness to go above and beyond to ensure patient satisfaction
Excellent interpersonal skills and communications abilities
Impressive ability to efficiently manage multiple tasks
Computer competent and ability to work a multi-line phone system
Benefits
Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:
Full Time
We provide above industry standards for Personal Protective Equipment (PPE)
Competitive pay
Health & Dental insurance
Dental discounts
PTO
Paid Holidays
401k Retirement
Opportunities for growth
Continuing education
Flexible schedule
Training support
Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this nor any other communication creates an employment contract between the Company and the employee.
Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Destiny Dental, an affiliate of ProSmile, values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.
Benefits Summary
At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week):
Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
Additional Perks:
Employee Assistance Program (EAP)
Identity Theft & Fraud Protection
Legal Support Services
Discount Programs (including pet insurance, travel, theme parks, electronics, etc.)
Wellness Programs
Financial Wellness and Planning Tools
Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.
Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.
Auto-ApplyReceptionist
Front desk receptionist job in Walker, MI
Receptionist - Walker, MI DISHER is partnering with a locally owned commercial door company to find a Receptionist to join their team in Walker, MI. This growing business is known for its industry-leading commercial door installation and service. In this role, you'll play a key part in keeping daily office operations running smoothly-supporting the team with administrative tasks, coordinating events, managing supplies, and helping create a welcoming environment for both employees and customers.
What it's like to work here:
This company has been proudly family-owned since 1976 and thrives on a close-knit, team-first culture. All individuals across the office, warehouse, and field pitch in and support one another. There's a strong sense of camaraderie and pride in the work they do. Your contributions will be noticed and valued from the very beginning.What you will get to do:
Create and process invoices, handle incoming payments, and maintain accurate records.
Answer and direct phone calls, assisting customers, vendors, and teammates professionally.
Order office supplies and manage inventory to ensure the team has what they need.
Coordinate lunches, company meetings, and employee events to support a fun, connected culture.
Assist with ordering company merchandise such as shirts and branded materials.
Support general office operations and administrative duties as assigned.
What will make you successful:
Prior office or administrative experience is preferred but not required-training will be provided for the right person.
Strong attention to detail and organization with the ability to manage multiple tasks at once.
Friendly, professional communication skills (both written and verbal).
A positive, proactive attitude and eagerness to jump in and help wherever needed.
Basic computer proficiency, including email, spreadsheets, and general recordkeeping.
Auto-ApplyFront Desk Receptionist (Kalamazoo)
Front desk receptionist job in Kalamazoo, MI
Dental Dreams LLC desires to hire dental professionals who are passionate about their role in providing healthcare to others. Dental Receptionists/Administrators are a very key and integral part to dental healthcare operations and success. If you are someone who values helping others, creating, and managing workflow for yourself and others, as well as being detail-oriented, then we would love to welcome you into our dental healthcare family.
Your Impact:
Day to Day Operations
Manage patient scheduling for Dentists.
Communicate with patients regarding provider availability.
Collect patient payments, co-payments, and deductibles.
Patient Service and Engagement
Descriptively explain insurance coverage to all patients.
Manage and maintain patient charts to effectively project future appointments to improve patient convenience.
Provide engaging patient service to exemplify extraordinary customer service.
Assist in explaining patient treatment plans.
Benefits:
Professional Career
Will have the opportunity to gain firsthand experience of the dental healthcare business.
Opportunity to become cross trained in the skills of oral radiology and dental assisting.
Employee Benefits
Medical and Vision Insurance
Free dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and more
Hours are 10am to 7pm with Saturday availability
Qualifications:
Previous Dental or Healthcare experience (preferred)
Bilingual - Spanish (preferred)
Excellent Customer Service experience
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Auto-ApplyFront Desk Agent at onemissionsociety.org
Front desk receptionist job in Freeport, MI
Job Description
Onemissionsociety.Org in Greenwood, IN is looking for one front desk agent to join our team. We are located on 941 Fry Road. Our ideal candidate is self-driven, punctual, and hard-working.
Responsibilities
Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Organize and schedule meetings as needed
Maintaining office cleanliness and organization of resources
Qualifications
Proven experience working as a front desk agent or similar position
Knowledge of spreadsheets and word processing documents
Excellent customer service skills and courteous phone manner
Time-management and organizational skills
We are looking forward to reading your application.
Fitness Receptionist
Front desk receptionist job in Grandville, MI
The pay for this job starts at $13/hour.
We are looking for fall/winter closing shifts 2-3 times a week. Closing weekday shifts are M-F (4pm-10pm) and weekends 2pm-9pm. ( Weekend closing is most needed )
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate at WMCT at Premier Tennis Center. The Fitness Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Fitness Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Fitness Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. We are hiring - Apply today for full details and interview to join our team.
Responsibilities:
Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Reports any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Greets each and every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
Keeps area clear of clutter and personal effects.
Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
Informs facility manager of any member, guest, or facility issues.
Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
Additional duties as assigned.
Qualifications:
High School diploma but college degree preferred.
Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends and holidays
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
Fitness Receptionist
Front desk receptionist job in Grandville, MI
The pay for this job starts at $13/hour.
We are looking for fall/winter closing shifts 2-3 times a week. Closing weekday shifts are M-F (4pm-10pm) and weekends 2pm-9pm. ( Weekend closing is most needed )
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate at WMCT at Premier Tennis Center. The Fitness Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Fitness Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Fitness Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. We are hiring - Apply today for full details and interview to join our team.
Responsibilities:
Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Reports any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Greets each and every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
Keeps area clear of clutter and personal effects.
Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
Informs facility manager of any member, guest, or facility issues.
Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
Additional duties as assigned.
Qualifications:
High School diploma but college degree preferred.
Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends and holidays
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
Receptionist
Front desk receptionist job in Grand Rapids, MI
Job Description
JARS Cannabis / Receptionist
Ready to elevate your career path to a new all-time high?
JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.
Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.
Does this spark your interest? If so, we'd love to hear from you!
What we are looking for:
We are looking for someone who is friendly, tech-savvy, organized, great at multi-tasking, and can handle a busy/rapid setting. As a Receptionist, you will be the first point of contact for our customers, so the ability to make a customer's day an amazing one from the moment they walk in the door is key! The position of Receptionist is responsible for checking in new and existing patients per state and CRA requirements, creating patient profiles, and generally assisting where needed. This successful candidate will also undergo a mandatory training through our groundbreaking JARS University training. This training is done both virtually and in-person at our mock-store training facility to ensure that our staff is well-educated and trained on JARS' policies, procedures and company culture.
Job Duties
Verifying customers legal age requirement, registering new customer in the POS system, and scanning in returning customers
Checking customer purchasing allotments through POS system upon check-in
Promoting the JARS brand and getting customers excited about shopping at our location
Welcoming guests and customers into the store with a positive, upbeat, and friendly demeanor
Using proper greetings and salutations to all customers at all times
Assisting with curbside and online orders when needed
Answering calls with professional and proper phone etiquette
Provide customers with information regarding products, store hours and location, daily specials, website address, and more.
Emphasizing the JARS Loyalty Program, campaigns, events, daily texts, etc.
Show up to each scheduled shift timely and presentable
Communication to budtenders for order completion updates
Creating personable and memorable experiences for all store patrons
Always maintaining Michigan & CRA compliance
Performing opening, mid-day, and closing tasks, as well as general upkeep of the reception area
Supporting store management in an administrative capacity, as required
Adhering at all times to all applicable laws, regulations, policies, compliance, and protocols
Monitoring customer ques at all times
Keep all online/paper menus current with daily offerings
Requirements
Minimum 1 year of customer service experience working within in a retail, sales and/or hospitality environment
1 year previous administrative and/or Front Desk Receptionist experience
Must have strong attention to detail, organization, multi-tasking, and follow-up skills
Excellent customer service skills and communication skills
Must be able to work cooperatively as a team member
Must be 21 years of age or older
High school diploma or General Education Diploma (GED) is required
Work Atmosphere/Physical Demands
Requires some standing and some bending, stooping, and stretching
Ability to operate a computer, POS system and other office equipment
Work will generally be performed in a fast-paced retail cannabis dispensary
Involves frequent contact with patients and staff
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Why JARS Cannabis? At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of being Inclusive, Daring, Nimble, Playful, and Gritty are at the heart of everything we do, and they make us as great as we are.
Inclusive: We believe in creating a welcoming environment for everyone. Our team is diverse, and we celebrate the unique perspectives and backgrounds that each member brings. We are committed to fostering an inclusive culture where everyone feels valued and respected.
Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.
Join Us!
If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.
Apply today and become a part of the JARS Cannabis family!
Employee Benefits
Free Employee Assistance Program
Health, Dental & Vision Insurance (full-time employees only)
401(k) Plan
Paid Time Off
Employee Discount
Monthly Bonus Incentives
Internal Growth Opportunities
Life Insurance
Personal Significance Time
Paid Volunteering Opportunities
Holiday Pay
Bereavement Time Pay
Paid Paternity Leave
Job Types: Full-time, Part-time
Schedule:
10-hour shift
8-hour shift
Holidays
Monday to Friday
Weekend availability
JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Receptionist I
Front desk receptionist job in Grand Rapids, MI
Act as the first point of contact for outside visitors, vendors, etc. Greets vendors, customers, job applicants and other visitors. May arrange for transportation services when needed. Operates a switchboard typically to route incoming calls and place outgoing calls; performs related duties as required.
Responsibilities
Handle all incoming calls, using a main or floor switchboard, routes calls to appropriate party
Greet outside visitors in a professional manner
May sign for incoming and outgoing packages; route to appropriate party
Use internal paging system
Call for car service or messenger as requested by client
May perform filing, typing and other administrative duties as requested by client
Assist various departments with mass mailings
May receive and route faxes
May schedule conference room based on client requests and order catering as needed
Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, other equipment, PBX boxes as introduced at the site
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
Qualifications
High school Diploma or equivalent
2 years direct experience as a receptionist
Some prior experience working in a professional office environment, preferred
Able to operate various office equipment
Basic computer skills required (Word, PowerPoint)
Ability to perform routine functions of various equipment and systems (internal phone directory, office directory, as well as photocopying, color copying, faxing, etc.)
Excellent customer service, professional attitude and appearance are a must. Ability to work overtime & meet deadlines
PHYSICAL DEMANDS
Physical activity required including bending, reaching, prolonged periods of sitting
May lift and/or move up to 10 lbs
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
Auto-ApplyMedical Office Receptionist
Front desk receptionist job in Grand Rapids, MI
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Compensation: $19.00 - $20.00/hour, plus quarterly bonus/incentive potential Location: 3950 Sparks Drive SE Suite 103 Grand Rapids, MI 49546Duties/Responsibilities:Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
#LI-BM1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Auto-ApplyMedical Receptionist
Front desk receptionist job in Grand Rapids, MI
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Auto-ApplyMedical Receptionist 1 KAL
Front desk receptionist job in Kalamazoo, MI
Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. * Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
* Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
* Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
* Provides general office and clerical support to assigned area.
Education:
* High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
* Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Front Desk Agent
Front desk receptionist job in Grand Rapids, MI
Join Our Team Today!
The Fairfield Inn & Suites - Grand Rapids North is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Excellent communication, both verbal and written
Strong computer skills and phone etiquette
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required -
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Paid time off
Travel and hotel discounts
401(k) with company match
And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
WHO WE ARE
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit **************
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Front Desk Agent
Front desk receptionist job in Walker, MI
Join Our Team Today!
The Fairfield Inn & Suites - Grand Rapids North is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Excellent communication, both verbal and written
Strong computer skills and phone etiquette
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required -
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Paid time off
Travel and hotel discounts
401(k) with company match
And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
WHO WE ARE
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit **************
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Auto-ApplyFront Desk Agent
Front desk receptionist job in Wayland, MI
The Front Desk Agent plays a pivotal role in ensuring a high level of guest satisfaction and maintaining the prestigious standards of our AAA Four Diamond Hotel Casino Resort. This position is critical in shaping the guest experience, requiring a blend of professional appearance, excellent communication skills, operational efficiency, and a warm, welcoming demeanor.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
Serve as the first point of contact for guests.
Responsibilities include greeting guests upon arrival, providing a swift and efficient check-in and check-out process, and handling guest inquiries with high professionalism.
Manage room bookings and reservations on day of, including non-reserved walk-ins, using hotel booking and reservation software, ensuring accuracy in guest details and any special requests.
Address and resolve guest complaints and issues promptly. Escalate complex issues to management as necessary, ensuring guest satisfaction while adhering to company policies.
Serve as a liaison between guests and other hotel departments such as housekeeping, maintenance, and restaurant services to fulfill guest requests and requirements.
Handle billing and payment processes, including adjustments and room charges, ensuring all transactions are accurate and secure.
Provide guests with information regarding hotel services, facilities, and local attractions.
Assist guests in planning dining, entertainment, or other activities within the resort.
Maintain accurate records on the pass-down log of guest interactions, transactions, reservations, and all key incidents regarding guest services.
All other duties as assigned.
Essential Qualifications:
Must be 18+ years of age.
High school diploma or GED equivalent required. Some college or a college degree in hotel and restaurant management or related field is preferred.
Experience with hotel management software and basic front desk operations preferred.
Must have strong interpersonal and communication skills with a focus on guest service.
Demonstrate exceptional guest service skills, with a focus on creating memorable experiences for guests.
Keen attention to detail in all administrative and transactional tasks performed on keyboard and desktop computers.
Ability to quickly assess and resolve conflicts and discrepancies.
Capable of managing multiple tasks in a fast-paced environment.
Must hold or be able to obtain Gun Lake Tribal Gaming Commission license.
Maintains a professional appearance and demeanor that reflects the hotel's AAA Four Diamond service standards.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to read, write, and input data into the computer.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
Ability to sit and work on a computer station for a long period of time.
Must be capable of lifting 50 lbs with or without assistance.
Work Conditions:
Work is typically in an office environment, front desk, or back of front desk area. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
Auto-Apply