Front Desk Receptionist - Moore, OK
Front desk receptionist job in Moore, OK
Front Desk Receptionist - Full Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience.
Key Responsibilities
* Greet and engage patients, delivering a friendly and professional first impression.
* Present and explain membership options, promotions, and service benefits to encourage conversions and renewals.
* Process membership sales, upgrades, and payments accurately.
* Track and report sales activity, patient visits, and conversion metrics.
* Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed.
Qualifications
* Prior experience in sales, customer service, or a client-facing role preferred.
* Strong communication and persuasion skills with a customer-first mindset.
* Ability to work in a fast-paced, walk-in clinic environment.
* Basic computer and payment processing skills.
* Reliable, professional, and goal-oriented team player.
Schedule
This role requires availability Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm, with Occasional Travel.
Compensation
* Pay: $13.00 per hour
* Performance/Sales Bonus potential
* Paid Time Off
* Paid Holidays
* Health Insurance
* 401(k) Retirement
* Set 4 day workweek: Wednesdays through Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm
Why Join Us
When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Front Desk Receptionist - HPI Edmond
Front desk receptionist job in Oklahoma City, OK
Front Desk Representative needed for busy Pain Management & Spine clinic in Edmond * Full Time, Monday-Friday, no weekends or major holidays The Front Desk Representative is responsible for: * Greeting patients and visitors in a friendly and professional manner
* Checking them in and out
* Verifying insurance and demographics
* Collecting co-pays
* Scheduling appointments
* Answering phones and providing excellent customer service
* This role ensure smooth patient flow and timely coordination between patients, providers and clinic staff
Requirements:
* Prior medical front office or medical customer service experience preferred
* Strong communication skills and professional demeanor
* Ability to multi-task in a busy environment with high call and patient volume
* Experience with insurance verification and co-pay collection strongly preferred
* EHR experience (EPIC) preferred
* Must be reliable, punctual and able to work independently
* High School Graduate or equivalent (GED) required
What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:
* Medical, dental, vision, and prescription coverage
* Life and AD&D coverage
* Availability of short- and long-term disability
* Flexible financial benefits including FSAs, HSAs, and Daycare FSA.
* 401(k) and access to retirement planning
* Employee Assistance Program (EAP)
* Paid holidays and vacation
Front Desk Receptionist
Front desk receptionist job in Oklahoma City, OK
The Front Counter Billing Clerk/Receptionist provides essential customer service and billing support for a busy petroleum sales and distribution office. This role manages direct client interaction and transaction processing, ensuring accuracy in sales and inventory records while maintaining a professional front desk environment.
Responsibilities
- Greet and assist customers in-person and by phone, including bank officials, vendors, truck drivers, and racing fuel customers.
- Compile, record, verify, and maintain sales for all in-house and outside account orders.
- Prepare, sort, file, and mail invoices, receipts, and correspondence as needed.
- Review and audit invoices against delivery tickets; research and resolve discrepancies.
- Answer inquiries and follow up on accounts, providing solutions to client issues and referring complex matters as needed.
- Sell petroleum products to general public, including calculating applicable sales and/or excise taxes.
- Process payments: cash, checks, and credit cards, and update accounts receivable records accordingly.
- Answer and direct calls on a multi-line phone system, maintaining a pleasant phone manner and professional demeanor.
- Monitor, bill, and balance warehouse inventory daily, weekly, and monthly; reconcile inventory and support transport billing functions.
- Maintain AR/AP records and assist with account statement preparation and distribution.
- Support the controller and operations team in other assigned duties and special projects as required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- High school diploma required
- 1 year of office management, admin, accounting, or retail bookkeeping experience.
- Strong math and problem-solving skills; ability to perform calculations for sales and inventory.
- Proficient in Microsoft Excel and comfortable learning industry-specific back-office software (e.g., PDI).
- Outgoing personality with excellent organizational and communication abilities; pleasant phone voice.
- Ability to multitask and prioritize several time-sensitive tasks independently.
- Experience in a fast-paced, small business or unsupervised environment preferred.
- Capable of maintaining a positive attitude and professional demeanor during stressful periods.
- Ability to follow direction and report directly to the Controller, collaborating with Operations. - Previous work in retail, small office, or bookkeeping settings.
- Industry experience (petroleum, transportation, logistics) a plus.
Dental Front Office
Front desk receptionist job in Oklahoma City, OK
Job DescriptionDental Front Desk / Patient Care Coordinator
Private Dental Practice | Oklahoma City
We are a modern, patient-focused private dental practice seeking a friendly, dependable, and highly organized Front Desk / Patient Care Coordinator to be the face of our office.
This role is ideal for someone who enjoys building relationships, staying organized, and helping patients feel comfortable from the moment they walk through the door.
Responsibilities
Greet patients warmly and create a positive first impression
Answer phones, schedule appointments, and manage the daily schedule
Verify dental insurance, explain benefits, and collect payments
Present treatment plans and assist with financial arrangements
Maintain accurate patient records and HIPAA compliance
Communicate effectively with the clinical team to ensure smooth patient flow
Handle check-in/check-out, confirmations, and follow-up communications
Qualifications
2+ years of dental front office experience preferred
Knowledge of dental insurance, billing, and scheduling systems
Strong communication and customer service skills
Professional, positive, and team-oriented attitude
Highly organized with attention to detail
Ability to multitask in a fast-paced environment
What We Offer
Supportive, team-centered work environment
Competitive pay based on experience
Consistent schedule (no weekends)
Opportunity for long-term growth in a private practice
Modern office with a strong focus on patient experience
Schedule
Monday - Thursday
Daytime hours
How to Apply
Please submit your resume and a brief introduction highlighting your dental experience.
Skills:
General Practice
Cross-trained (Front/Back Office)
Dentrix Ascend
Compensation:
$16-$25/hour
Front Desk Coordinator
Front desk receptionist job in Oklahoma City, OK
Are you a multitasker with a knack for organization and a welcoming personality? Do you thrive in a fast-paced environment, love supporting others, and enjoy keeping things running smoothly? If so, this Front Desk Coordinator role could be a great fit for you!
As the first point of contact for associates, visitors, and clients, you'll set the tone for the office while keeping daily operations moving seamlessly. From greeting guests and fielding calls to organizing events and maintaining office supplies, this role requires a balance of professionalism, energy, and reliability.
Pay: $19-$21/hr
Hours: 8a-5p
What You'll Do:
Greet and assist clients, associates, and vendors in a professional and friendly manner.
Manage a busy front desk, handling calls, emails, and walk-ins.
Coordinate company-wide meetings and luncheons, ensuring details run smoothly.
Prioritize incoming communication and direct appropriately.
Maintain the appearance and functionality of the front office and breakroom.
Manage office supplies and coordinate stocking across locations.
Uphold security procedures and ensure visitors are properly directed or escorted.
Provide back-up support for various administrative roles when needed.
Front Desk Receptionist
Front desk receptionist job in Norman, OK
Job Description
This is one of our best positions - check it out!
Company: Sleep Inn and Suites
Job Title: Part-time Front Desk Receptionist
Pay: $13 - $15 per hour
Schedule: The Front Desk Receptionist will work part-time, primarily during evening and weekend shifts, specifically from 3 PM - 11 PM. This hospitality role also allows for flexibility during quieter periods, giving you the opportunity to manage any additional tasks or relax as needed.
WHAT SETS THIS CUSTOMER SERVICE ROLE APART:
Paid time off (PTO)
Bonus Structure
Company Parties
Flexible Schedule
YOUR DAY AS A FRONT DESK RECEPTIONIST:
In this part-time hospitality position, your day will begin with warmly welcoming guests as they arrive at our hotel, establishing a positive first impression. You will be responsible for efficiently managing the check-in and check-out processes and maintaining communication with guests through phone calls and emails. Throughout your shift, you will engage in data entry tasks and ensure that guest records are accurate within our systems. Utilizing QuickBooks for billing and invoicing will also be part of your responsibilities. Keeping the front desk area organized and well-stocked will be essential, as you will provide guests with information regarding our services and policies. When addressing guest concerns or complaints, you will do so promptly, ensuring a satisfactory resolution and a pleasant experience for all visitors.
READY TO JOIN US?
We focus on fostering an authentic and welcoming atmosphere for our guests and team members alike. Our dedication to outstanding customer service is at the heart of our operations, as we work to make every guest's stay memorable. We offer our team flexibility, excellent benefits, and a supportive workplace culture. Additionally, we provide opportunities for growth within the company, helping you to enhance your skills and advance your career. Join our dynamic team that genuinely cares about its members and guests!
Liking what you're hearing? All that you need is:
Strong customer service skills and a friendly personality
Comfortable with data entry and basic computer tasks
Familiarity with office software
Good organizational skills and attention to detail
Ability to lift up to 25 pounds
Ability to maintain a clean and organized front desk area
Knowledge of QuickBooks is a plus. Experience in a front desk or receptionist role is also helpful. Bilingual candidates are welcome to apply! Join our amazing hospitality team today! Our application process is mobile-friendly and quick. We look forward to hearing from you.
Must have the ability to pass a background check.
Medical Front Office
Front desk receptionist job in Harrah, OK
Job DescriptionDescription:
Primary Job Duties: PRN rotating weekends.
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter into computer system/electronic medical record.
Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable.
Maintain and balance cash drawer.
Maintain electronic medical record, scan and title documents appropriately.
Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center.
Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
Answer the telephone, take messages and forward them to the appropriate staff/provider.
Help maintain patient flow within the center.
Maintain a clean, orderly waiting room including reading material.
Assist with the release of medical records.
Demonstrate ongoing competency and proficiency in job requirements.
Attending staff meetings.
Assist with the orientation of new employees.
Perform clerical tasks as required.
Maintain strictest confidentiality.
Other duties as assigned.
Requirements:
Education:
High school diploma or equivalent.
Graduate of an accredited medical receptionist program preferred.
Experience:
Customer Service/Training preferred.
Knowledge:
Computer systems and applications including Word, Excel and email.
Knowledge of medical terminology and basic office procedures.
Ability to type 30 words per minute with 95% accuracy.
Skills:
Ability to work independently and with the public in a high-pressure environment.
Detail oriented with excellent interpersonal communication skills.
Ability to multi-task and prioritize workload.
Medical Front Office
Front desk receptionist job in Oklahoma City, OK
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.
Responsibilities
Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:
* Obtain personal and insurance data from the patient and inputs information into EMR system.
* Monitors the flow of patients, including placing patients into rooms as needed.
* Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
* Prepares daily deposit, reconciliation, and daily statistical information.
* Ensures an adequate stock of front office supplies and proper functioning of equipment.
* Answers telephone utilizing quality customer service skills.
* Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
* Manages patient appointments scheduled via the NextCare website
* Notifies back office immediately of any urgent medical concerns a patient may be experiencing
* Educates patients on services offered by NextCare for their current or next visit
* Promptly notifies the Clinic Manager of any patient or employee safety concerns.
How you will make an impact
The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Front Desk Agent
Front desk receptionist job in Oklahoma City, OK
Step into the heart of Oklahoma City and join our star-studded team at the Sheraton Oklahoma City Downtown Hotel, part of the Crescent Hotels & Resorts family. We're all about crafting unforgettable experiences for our guests and celebrating our associates as the shining stars they truly are. If hospitality is your passion, we've got the perfect stage for you to shine!
Picture this: You're at the epicenter of OKC's buzzing downtown, where the energy of the city's thriving cultural scene meets the charm of Southern hospitality. Your workplace, the Sheraton Oklahoma City Downtown Hotel, is a beacon of refinement and comfort for our guests, and an enriching environment for you. Here, you're more than an employee; you're part of a family that cherishes diversity and champions individuality.
What's in It for You?
At Sheraton Oklahoma City Downtown Hotel, we believe in rewarding your dedication and zeal. We offer:
Competitive wages that recognize your worth
Comprehensive benefits for you and your family
401K matching program that secures your future
Flexible scheduling, so you have time for what truly matters
Discounts at Marriott and Crescent managed properties across North America - because we know you love to explore!
Your Role in Our Symphony of Service
As our Guest Service Representative, you're the maestro conducting the orchestra of a perfect stay. From welcoming guests with a warm smile, managing check-ins smoothly, to fulfilling requests with a touch of magic, every move you make strikes a chord of delight. You don't just handle keys and reservations; you architect memorable experiences, crafting every moment with care.
Are We Singing Your Tune?
You're a natural at delivering unforgettable experiences. You're a collaborator, a problem-solver, and a multitasker. Your impeccable organization and time management skills shine in everything you do. You're looking for a role that offers variety, one where you get to work different shifts, including days, evenings, and weekends, to suit your personal schedule.
Crescent Hotels & Resorts values diversity and inclusion. We are committed to fostering open, honest dialogues about race, equity, and diversity. By examining our beliefs and behaviors, we drive change through training, recruiting, and promoting diverse talent. Our goal is to create a workplace where you feel respected and valued, just like the guests we serve.
So, ready to bask in the glow of the Sooner State, while igniting your career in hospitality? Welcome to the Sheraton Oklahoma City Downtown Hotel - the place where You Belong. We Care. Shine Bright.
Part Time Front Desk Agent/Host
Front desk receptionist job in Oklahoma City, OK
Our objective is to build and maintain a company culture where people are driven, do the right thing and care about others. We want all employees to be empowered to be an integral part of the success of the Bradford House. In selecting employees to join our team, we look for individuals with integrity, respect for others, and those that seek to thrive in an environment of teamwork and professionalism.
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the General Manager.
Bradford House is committed to Equal Employment Opportunity (EEO). We foster a work climate that promotes acceptance and diversity and gives all associates the opportunity to be recognized and valued for their contributions to our business. Our company complies with all state, federal and local laws, rules, regulations and constitutional provisions prohibiting discrimination.
Job Summary:
Responsible for greeting guests as they enter the hotel. Check in and check out guest in a friendly and helpful manner. Strong ambassador for Bradford House in all interactions with guests - hotel and restaurant.
Essential Job Functions
Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact.
Ensure that you are using the guests' name at all times, once known.
Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book hotel and dinner reservations and answer general questions.
Check guests into and out of our booking system. Verify information with the guest, requesting identification.
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data
Provide information to guest of the location of their guest room and amenities.
Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests.
Maintain complete knowledge at all times to anticipate guest inquiries promptly:
all hotel features/services, hours of operation, etc
all room rates, special packages, promotions, etc
daily house count, expected arrivals, expected departures, etc
scheduled daily group activities, restaurant daily specials, etc
the area around the hotel, what is available for local eateries and entertainment, etc
Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction.
Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property
Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies.
Maintain and promote a positive and cooperative work relationship with communication between all departments.
Communicate pertinent guest information or complaints to designated departments.
Inspect/Walk the guestrooms, public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality.
If seating restaurant guests: Inform of who will be serving them to ensure a smooth handoff to the service staff
Manage the flow of guests into the Café and Bar areas, provide accurate wait times if appropriate
Perform all duties according to safety procedures, including the use of PPE.
Maintain and promote a positive and cooperative work relationship with all hotel departments.
Follow all procedures and policies set forth by the company, and department.
Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies.
Essential Core Skills and Competencies
Requires ability to take written and verbal direction in English and speak English clearly.
Reliable and responsible character, with exceptional follow up and attention to detail.
Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
Good listening skills, with the ability to respond quickly to needs and requests.
Exceptional organizational skills with the ability to balance and prioritize work.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.
Highly motivated and detail-oriented self-starter.
Able to perform routine work or the same task over and over again.
Able to communicate effectively with guest, team members and management in English.
Ability to understand and comply with proper cleaning techniques.
Ability to take direction and follow instructions.
Ability to work effectively as an independent contributor, and as a part of a collaborative team.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Consistently at work and on time.
Supervisory Responsibilities
None
Work Environment
Most work is performed indoors. Occasionally service is required to outdoor seating area.
Frequent use of office equipment such as iPads, TVs, computers, and phones.
Fast-paced, with high levels of interactions with guest, associates, and managers.
Physical Demands:
Ability to go up and down stairs often during shift, sometimes with large, heavy items.
Requires regular listening and hearing ability and visual acuity.
Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift.
Requires ability to work in a standing position for long periods of time
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected Work Hours and Location:
Work is any time during operational hours to include morning, nights, weekends, and holidays.
One Location - Bradford House
Education and Experience:
1+ years of prior hotel experience or customer service experience.
High School diploma or equivalent.
Familiarity with hospitality industry.
Other Eligibility Qualifications:
Legally eligible to work in the United States.
Strong computer skills.
Able to read and speak the English language well.
Able to pass a background check and pre-employment drug screening.
Reliable transportation.
Hours:
Guaranteed shifts: Sat & Sun - 3p-11p (other hours vary weekly)
16-30 hours per week (2-4 shifts per week)
Employee Discounts:
Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.
Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.
Benefits:
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Benefit Conditions:
Waiting period applies
Only full-time employees are eligible
Front Desk Agent
Front desk receptionist job in Oklahoma City, OK
The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.
Job Description
Omni Oklahoma City is seeking a high energy, friendly welcoming Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to stand for entire shift
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Must live within 50 miles of the hotel
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Auto-ApplyBilingual Client Experience Concierge/Receptionist
Front desk receptionist job in Norman, OK
Job Description
Join us and grow your career to new heights. Farmers Insurance - Jonathan Quinonez in Norman, Oklahoma, is looking for a confident, experienced Client Experience Concierge / Receptionist to join our team. In this Full-Time position, you will be responsible for selling and promoting our products. We are a dedicated and driven team with a focus on providing each of our customers with amazing customer service. If you are looking for a new opportunity to grow, this may be the role for you. Your positive attitude and knowledge of products and services will make you an amazing asset to our customers. If you are ready to grow your sales career,
Apply Today!
Schedule:
Mon - Friday 8am -5pm lunch hour 12-1
Benefits
Hourly Base Salary + Bonus Opportunities
Career Growth Opportunities
Hands on Training
Mon-Fri Schedule
Responsibilities
Handle all incoming claim calls from customers and follow-up.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Provides on-going support to insurance clients as needed.
Develop and maintain client relationships.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Career minded vision.
No insurance experience required but must be willing to learn
Bilingual, fluent in both English and Spanish is beneficial.
FRONT DESK AGENT - CCH
Front desk receptionist job in Oklahoma City, OK
The Front Desk Associate ensures that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.
For further details and requirements, please visit the link provided above.
Job Types: Part-time, Pay: From $13.00 per hour
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekend availability
Ability to commute/relocate:
Oklahoma City, OK 73118: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Auto-ApplyMedical Secretary - Pro Time Clinic
Front desk receptionist job in Oklahoma City, OK
Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
* Comprehensive Benefits:
* Medical, Dental, and Vision coverage
* 401(k) plan with employer match
* Long-term and short-term disability
* Employee Assistance Programs (EAP)
* Paid Time Off (PTO)
* Extended Medical Benefits (EMB)
* Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can't wait for you to join our heart-centered team!
Responsibilities
Perform administrative duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling office appointments, procedures, billing patients, and compiling and recording medical charts, reports, and correspondence.
Primary Duties:
* Answer and route phone calls; greet and direct visitors
* Schedule office visits, procedures, and diagnostics using Cerner across multiple locations
* Maintain and update medical records, charts, and correspondence
* Complete insurance forms and patient intake documents
* Operate office equipment and use software to create reports, letters, and records
* Order and manage office supplies
* Assist physicians with correspondence, reports, and meeting prep
* Handle messages, lab results, and file transmissions via mail, email, or fax
* Schedule and confirm diagnostic tests, surgeries, and consultations
* Coordinate with pharmaceutical reps for lunches and meetings
* Manage physician's calendar and travel for rural clinics
Qualifications
Education: High school diploma or equivalent required.
Experience: One (1) plus year of medical office experience preferred.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Auto-ApplyHospitality/Front Desk Coordinator
Front desk receptionist job in Edmond, OK
Job DescriptionSalary: DOE
Do you LOVE Dogs? Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! Puppy Paws Hotel and Spa is the place for you!
Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We strive to ensure that your experience here is both a positive and rewarding one. To treat our clients dogs as family, we should always view them as deserving of respect and LOVING care.
At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And its our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
Focus on pet health & well-being by providing fun daily activities for pets
Personal service Knowing pups and their owners! We want to continually exceed our clients expectations by building relationships and giving every dog the utmost attention and care they deserve
Creating a fun and loving environment where pups enjoy spending time away from home.
The Guest Service Coordinator works directly under the guidance of the Campus Managers at the Edmond and NW OKC campuses to coordinate the Guest Services team. The position will oversee all aspects of the Guest Services team. Demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with Campus Managers and all departments: Hotel Ops, Spa, Academy and In Home Services.
Hours: 8AM-4:30PM Monday - Friday
Weekends as Needed
Evenings as Needed
Holidays Required
Requirements:
Maintain a level of EXCELLENT customer service.
Comfortable and confident with all sizes and breeds of dogs.
Have a full understanding of all the Guest Service SOPs.
Understand and operate within the Puppy Paws Service Standards.
Be teachable and actively growing your knowledge and skills through continued education.
Experience working in a team-oriented environment. Ability to collaborate effectively with colleagues to achieve sales goals and enhance customer experience.
Attention to detail and able to take instructions well and a good memory.
Able to lift up to 50lbs.
Creating and maintaining a positive culture and work environment.
Exhibit cooperation and teamwork with ALL departments.
Maintain clear, consistent communication with Campus Managers and all other departments.
Have a working knowledge of ALL department positions.
Uphold Puppy Paws Core Values.
Monitor all forms of client communication to make sure they are being done according to Puppy Paws Standards.
Give tours of the facility and help with Pick Up & Deliveries as needed.
Work off-site special events.
Rotating days at each campus.
Able to perform all the following job duties reliably.
Job Duties:
Promote Puppy Paws services (boarding, grooming, daycare, training, etc.) to prospective and current clients.
Conduct facility tours and assist with pick-up and delivery services.
Respond to inquiries and convert leads into bookings.
Monitor client communications and ensure messaging aligns with Puppy Paws standards.
Ensure all SMS clients receive a picture and a message.
Follow-up with new clients to confirm services are booked and expectations are met.
Daily check of reception notebooks. All receptionists are to keep track of booked services so they can be monitored and double checked.
HR updates for employee issues or concerns, call ins, tardiness, etc..
Ensure checklists are relevant and the team comprehends and does their assigned checklist.
Ensure SOP comprehension, communicating with team that SOPs are REQUIRED. If a member of the team sees something that needs updated or changed, please let management know.
Manages productivity of team members .
Maintains incident reports by following SOP.
Handling of client complaints. Move to management as needed.
Ensure that all Reception team employees uphold Puppy Paws Standard of customer service. EXCELLENCE!
Keep supply list updated and purchase monthly supplies according to budget .
Facilitates cleanliness of lobby, and front yard.
Verify and follow-up on client registrations and communications.
Monitor client invoicing for accuracy
Training of new employees
Handling of call ins for your team M-F
On call Weekend Rotation
Employee Appreciation
Handling of course corrections and reviews as needed.
Updating Daily notes for your department.
Weekly L10 meetings with Campus Manager.
Weekly Deposit
Qualifications:
Previous experience in customer service, sales, or a related field preferred
Passion for animals, especially dogs, with a basic understanding of dog care and behavior
Strong understanding of sales principles and techniques, including upselling, cross-selling, and a consultative selling. Ability to identify customer needs and recommend appropriate services.
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in using computers and basic office software (e.g., Microsoft Office, booking systems)
Availability to work flexible hours, including weekends and holidays
Front Desk Receptionist - Moore, OK
Front desk receptionist job in Moore, OK
Front Desk Receptionist - Full Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience.
Key Responsibilities
Greet and engage patients, delivering a friendly and professional first impression.
Present and explain membership options, promotions, and service benefits to encourage conversions and renewals.
Process membership sales, upgrades, and payments accurately.
Track and report sales activity, patient visits, and conversion metrics.
Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed.
Qualifications
Prior experience in sales, customer service, or a client-facing role preferred.
Strong communication and persuasion skills with a customer-first mindset.
Ability to work in a fast-paced, walk-in clinic environment.
Basic computer and payment processing skills.
Reliable, professional, and goal-oriented team player.
Schedule
This role requires availability Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm, with Occasional Travel.
Compensation
Pay: $13.00 per hour
Performance/Sales Bonus potential
Paid Time Off
Paid Holidays
Health Insurance
401(k) Retirement
Set 4 day workweek: Wednesdays through Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm
Why Join Us
When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Auto-ApplyMedical Front Office
Front desk receptionist job in Edmond, OK
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.
Responsibilities
Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:
* Obtain personal and insurance data from the patient and inputs information into EMR system.
* Monitors the flow of patients, including placing patients into rooms as needed.
* Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
* Prepares daily deposit, reconciliation, and daily statistical information.
* Ensures an adequate stock of front office supplies and proper functioning of equipment.
* Answers telephone utilizing quality customer service skills.
* Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
* Manages patient appointments scheduled via the NextCare website
* Notifies back office immediately of any urgent medical concerns a patient may be experiencing
* Educates patients on services offered by NextCare for their current or next visit
* Promptly notifies the Clinic Manager of any patient or employee safety concerns.
How you will make an impact
The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Front Desk Specialist
Front desk receptionist job in Edmond, OK
Job DescriptionSalary: BOE
Do you LOVE Dogs? Then Puppy Paws Hotel and Spa is the place for you!
Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play. Do you believe in doing everything with EXCELLENCE? If you answered yes to these question we would love for you to come join our team!
We will strive to ensure that your experience here is both a positive and rewarding one. Our goal is to serve our clients, the dogs and our team with EXCELLENCE!To treat our clients dogs as family, we should always view them as deserving of respect and LOVING care. At Puppy Paws our goal is to improve the lives of dogs and their owners in all situations.
Dogs are full of unconditional LOVE. And its our duty to CARE enough to give some of that back with EXCELLENCE!
If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
Focus on pet health & well-being by providing fun daily activities for pets
Personal service Knowing pups and their owners! We want to continually exceed our clients expectations by building relationships and giving every dog the utmost attention and care they deserve
Creating a fun and loving environment where pups enjoy spending time away from home.
We are looking for individuals who are willing to be cross trained in multiple positions.
Open Avaiability required and Customer Service Experience preferred.
Puppy Paws Business Hours 7am - 7pm
We have several shift options avaialable during business hours and Full Time or Part Time hours available.
Weekend Rotation & Holidays Required
As a Receptionist you will need to maintain a level of EXCELLENT customer service and an exceptional level of communication in a professional manner. You need to be attentive to detail and able to take instructions well and maintain a positive attitude in all interactions.
It is important to exhibit cooperation and teamwork with ALL departments, and to follow and uphold Puppy Paws Guidelines and Core Values. LOVE . CARE . EXCELLENCEAs a Doggie Daycare Attendant you need to be attentive, have a high level of comfort and confidence with dogs, able to stand or walk for extended periods and able to lift up to 50lbs.
Requirements
Uphold Puppy Paws Core Values; LOVE . CARE . EXCELLENCE
Reliability and a consistent work ethic is a must, we are caring for precious pets
Excellent customer service skills and an exceptional level of communication in a professional manner
Maintain a positive attitude in all interactions with clients, pets and other teammates, maintain and promote a positive culture
Organizational skills
Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Strong verbal and written communication skills, good judgment and ability to manage stressful situations
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Available to work weekends and holidays
Oversee and interact with dogs of all sizes in open group play with 15-20 dogs.
A high level of comfort & confidence with dogs
Always making sure the dogs are having a safe and positive experience by upholding our Dog Safety Guidelines.
Maintain a clean work environment
Follow and uphold Puppy Paws dress code.
Able to lift up to 50 lbs
Ability to stand and/or walk for extended periods of time
Clear, Consistent, Communication
A passion for dogs, and a gentle touch
Job Duties
Receive and place calls to clients for the purpose of scheduling.
Prioritize multiple tasks in a calm, organized manner
Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments
Utilize PetExec computer systems to document and communicate with clients and teammates
Utilizing standard office/business equipment
Manage the financial needs by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
Give tours of the facility
Work off-site events
Nanny Concierge Services: Pick-Up & Deliveries etc..
Work from a task list for duties
Be attentive to the dogs
Understand and operate within the Puppy Paws Service Standards.
Follow playroom guidelines
Front Desk Receptionist - Edmond, OK
Front desk receptionist job in Edmond, OK
Front Desk Receptionist - Full Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience.
Key Responsibilities
Greet and engage patients, delivering a friendly and professional first impression.
Present and explain membership options, promotions, and service benefits to encourage conversions and renewals.
Process membership sales, upgrades, and payments accurately.
Track and report sales activity, patient visits, and conversion metrics.
Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed.
Qualifications
Prior experience in sales, customer service, or a client-facing role preferred.
Strong communication and persuasion skills with a customer-first mindset.
Ability to work in a fast-paced, walk-in clinic environment.
Basic computer and payment processing skills.
Reliable, professional, and goal-oriented team player.
Schedule
This role requires availability Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm with Occasional Travel.
Compensation and Benefits
Base Pay: $13.00 per hour
Bonus potential
Health Insurance
401(k) Retirement
Paid Time Off
Paid Holidays
Employee Discount
4-day workweek: Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm
Why Join Us
When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Auto-ApplyHospitality/Front Desk Coordinator
Front desk receptionist job in Edmond, OK
Do you LOVE Dogs? Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! Puppy Paws Hotel and Spa is the place for you!
Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We strive to ensure that your experience here is both a positive and rewarding one. To treat our clients' dogs as family, we should always view them as deserving of respect and LOVING care.
At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And it's our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
Focus on pet health & well-being by providing fun daily activities for pets
Personal service - Knowing pups and their owners! We want to continually exceed our client's expectations by building relationships and giving every dog the utmost attention and care they deserve
Creating a fun and loving environment where pups enjoy spending time away from home.
The Guest Service Coordinator works directly under the guidance of the Campus Managers at the Edmond and NW OKC campuses to coordinate the Guest Services team. The position will oversee all aspects of the Guest Services team. Demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with Campus Managers and all departments: Hotel Ops, Spa, Academy and In Home Services.
Hours: 8AM-4:30PM Monday - Friday
Weekends as Needed
Evenings as Needed
Holidays Required
Requirements:
Maintain a level of EXCELLENT customer service.
Comfortable and confident with all sizes and breeds of dogs.
Have a full understanding of all the Guest Service SOP's.
Understand and operate within the Puppy Paws Service Standards.
Be teachable and actively growing your knowledge and skills through continued education.
Experience working in a team-oriented environment. Ability to collaborate effectively with colleagues to achieve sales goals and enhance customer experience.
Attention to detail and able to take instructions well and a good memory.
Able to lift up to 50lbs.
Creating and maintaining a positive culture and work environment.
Exhibit cooperation and teamwork with ALL departments.
Maintain clear, consistent communication with Campus Managers and all other departments.
Have a working knowledge of ALL department positions.
Uphold Puppy Paws Core Values.
Monitor all forms of client communication to make sure they are being done according to Puppy Paws Standards.
Give tours of the facility and help with Pick Up & Deliveries as needed.
Work off-site special events.
Rotating days at each campus.
Able to perform all the following job duties reliably.
Job Duties:
Promote Puppy Paws services (boarding, grooming, daycare, training, etc.) to prospective and current clients.
Conduct facility tours and assist with pick-up and delivery services.
Respond to inquiries and convert leads into bookings.
Monitor client communications and ensure messaging aligns with Puppy Paws standards.
Ensure all SMS clients receive a picture and a message.
Follow-up with new clients to confirm services are booked and expectations are met.
Daily check of reception notebooks. All receptionists are to keep track of booked services so they can be monitored and double checked.
HR updates for employee issues or concerns, call ins, tardiness, etc..
Ensure checklists are relevant and the team comprehends and does their assigned checklist.
Ensure SOP comprehension, communicating with team that SOPs are REQUIRED. If a member of the team sees something that needs updated or changed, please let management know.
Manages productivity of team members .
Maintains incident reports by following SOP.
Handling of client complaints. Move to management as needed.
Ensure that all Reception team employees uphold Puppy Paws Standard of customer service. EXCELLENCE!
Keep supply list updated and purchase monthly supplies according to budget .
Facilitates cleanliness of lobby, and front yard.
Verify and follow-up on client registrations and communications.
Monitor client invoicing for accuracy
Training of new employees
Handling of call ins for your team M-F
On call Weekend Rotation
Employee Appreciation
Handling of course corrections and reviews as needed.
Updating Daily notes for your department.
Weekly L10 meetings with Campus Manager.
Weekly Deposit
Qualifications:
Previous experience in customer service, sales, or a related field preferred
Passion for animals, especially dogs, with a basic understanding of dog care and behavior
Strong understanding of sales principles and techniques, including upselling, cross-selling, and a consultative selling. Ability to identify customer needs and recommend appropriate services.
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in using computers and basic office software (e.g., Microsoft Office, booking systems)
Availability to work flexible hours, including weekends and holidays