Head teller vs bank representative

The differences between head tellers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head teller has an average salary of $46,820, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a head teller include customer service, HR and process improvement. The most important skills for a bank representative are bank products, customer service, and bank policies.

Head teller vs bank representative overview

	Head Teller	Bank Representative
Yearly salary	$46,820	$34,417
Hourly rate	$22.51	$16.55
Growth rate	-12%	-12%
Number of jobs	17,164	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 53%
Average age	39	39
Years of experience	-	-

What does a head teller do?

A head teller is an individual who supervises a team of bank tellers that process a variety of financial transactions, such as check cashing and loan payments. Head tellers manage bank tellers so that enough cash is available in their cash drawers. They provide access to the bank's vault and audit it regularly with a second employee's help. They also train new tellers in bank practice and procedure so that these tellers can handle customers' queries and concerns professionally.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Head teller vs bank representative salary

Head tellers and bank representatives have different pay scales, as shown below.

	Head Teller	Bank Representative
Average salary	$46,820	$34,417
Salary range	Between $23,000 And $93,000	Between $28,000 And $41,000
Highest paying City	-	Albany, NY
Highest paying state	-	New York
Best paying company	-	Advancial Federal Credit Union
Best paying industry	-	Finance

Differences between head teller and bank representative education

There are a few differences between a head teller and a bank representative in terms of educational background:

	Head Teller	Bank Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Head teller vs bank representative demographics

Here are the differences between head tellers' and bank representatives' demographics:

	Head Teller	Bank Representative
Average age	39	39
Gender ratio	Male, 16.9% Female, 83.1%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.6% Unknown, 3.5% Hispanic or Latino, 18.0% Asian, 7.6% White, 59.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between head teller and bank representative duties and responsibilities

Head teller example responsibilities.

Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
Pack and process currency for financial institutions and ATM requisitions.
Identify suitable opportunities to cross-sell products or services offer to customers.
Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

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Head teller vs bank representative skills

Common head teller skills

Customer Service, 9%
HR, 8%
Process Improvement, 7%
Conflict Resolution, 7%
Operational Standards, 6%
Professional Development, 5%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Updated January 8, 2025

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