Head teller vs collection teller

The differences between head tellers and collection tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head teller has an average salary of $46,820, which is higher than the $31,959 average annual salary of a collection teller.

The top three skills for a head teller include customer service, HR and process improvement. The most important skills for a collection teller are customer service, financial products, and travelers checks.

Head teller vs collection teller overview

	Head Teller	Collection Teller
Yearly salary	$46,820	$31,959
Hourly rate	$22.51	$15.36
Growth rate	-12%	-12%
Number of jobs	17,164	11,728
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 33%
Average age	39	39
Years of experience	-	-

Head teller vs collection teller salary

Head tellers and collection tellers have different pay scales, as shown below.

	Head Teller	Collection Teller
Average salary	$46,820	$31,959
Salary range	Between $23,000 And $93,000	Between $26,000 And $39,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between head teller and collection teller education

There are a few differences between a head teller and a collection teller in terms of educational background:

	Head Teller	Collection Teller
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Head teller vs collection teller demographics

Here are the differences between head tellers' and collection tellers' demographics:

	Head Teller	Collection Teller
Average age	39	39
Gender ratio	Male, 16.9% Female, 83.1%	Male, 15.0% Female, 85.0%
Race ratio	Black or African American, 10.6% Unknown, 3.5% Hispanic or Latino, 18.0% Asian, 7.6% White, 59.7% American Indian and Alaska Native, 0.6%	Black or African American, 8.7% Unknown, 3.1% Hispanic or Latino, 24.2% Asian, 6.7% White, 56.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between head teller and collection teller duties and responsibilities

Head teller example responsibilities.

Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
Pack and process currency for financial institutions and ATM requisitions.
Identify suitable opportunities to cross-sell products or services offer to customers.
Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

Collection teller example responsibilities.

Calculate gross revenue by location and managing the data in AS400.
Post payments online (AS400).
Type and process Hud-1 forms, applications, and debt-to-income ratio forms.
Assist in processing department in Atm deposits, and encoding of checks, and balancing of branch debits and credits.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
Interpret and accurately process customer requests and transactions according to TCF guidelines.

Head teller vs collection teller skills

Common head teller skills

Customer Service, 9%
HR, 8%
Process Improvement, 7%
Conflict Resolution, 7%
Operational Standards, 6%
Professional Development, 5%

Common collection teller skills

Customer Service, 32%
Financial Products, 11%
Travelers Checks, 10%
Delinquent Accounts, 8%
Payment Arrangements, 4%
Wire Transfers, 4%