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Head teller vs senior teller

The differences between head tellers and senior tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head teller has an average salary of $46,820, which is higher than the $45,334 average annual salary of a senior teller.

The top three skills for a head teller include customer service, HR and process improvement. The most important skills for a senior teller are team support, excellent client, and quality customer service.

Head teller vs senior teller overview

Head TellerSenior Teller
Yearly salary$46,820$45,334
Hourly rate$22.51$21.80
Growth rate-12%-12%
Number of jobs17,1648,846
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 45%
Average age3939
Years of experience--

What does a head teller do?

A head teller is an individual who supervises a team of bank tellers that process a variety of financial transactions, such as check cashing and loan payments. Head tellers manage bank tellers so that enough cash is available in their cash drawers. They provide access to the bank's vault and audit it regularly with a second employee's help. They also train new tellers in bank practice and procedure so that these tellers can handle customers' queries and concerns professionally.

What does a senior teller do?

A senior teller oversees banking operations, mainly focusing on the performance of tellers. Aside from designating tasks, they are also responsible for maintaining ATMs and cash drawers, providing vault access, and coordinating with other bank officials. A senior teller must address and investigate any discrepancies or concerns, resolving them in a timely and professional manner. Furthermore, as a senior on the team, they must lead junior tellers into being an efficient part of the workforce, all while implementing its policies and regulations.

Head teller vs senior teller salary

Head tellers and senior tellers have different pay scales, as shown below.

Head TellerSenior Teller
Average salary$46,820$45,334
Salary rangeBetween $23,000 And $93,000Between $23,000 And $87,000
Highest paying City-Arlington, VA
Highest paying state-New Jersey
Best paying company-Northern Trust
Best paying industry-Finance

Differences between head teller and senior teller education

There are a few differences between a head teller and a senior teller in terms of educational background:

Head TellerSenior Teller
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common college--

Head teller vs senior teller demographics

Here are the differences between head tellers' and senior tellers' demographics:

Head TellerSenior Teller
Average age3939
Gender ratioMale, 16.9% Female, 83.1%Male, 21.2% Female, 78.8%
Race ratioBlack or African American, 10.6% Unknown, 3.5% Hispanic or Latino, 18.0% Asian, 7.6% White, 59.7% American Indian and Alaska Native, 0.6%Black or African American, 9.1% Unknown, 3.4% Hispanic or Latino, 23.2% Asian, 7.0% White, 56.8% American Indian and Alaska Native, 0.6%
LGBT Percentage7%7%

Differences between head teller and senior teller duties and responsibilities

Head teller example responsibilities.

  • Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
  • Pack and process currency for financial institutions and ATM requisitions.
  • Identify suitable opportunities to cross-sell products or services offer to customers.
  • Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

Senior teller example responsibilities.

  • Achieve quarterly sale goals through upselling and referrals to financial specialist.
  • Uncover additional cross-sell opportunities with current clients
  • Handle additional teller responsibilities including ATM balancing and coin machine operations.
  • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel.
  • Reconcile daily accounts to balance ATM transactions, including preparing and analyzing relevant reports.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Show more

Head teller vs senior teller skills

Common head teller skills
  • Customer Service, 9%
  • HR, 8%
  • Process Improvement, 7%
  • Conflict Resolution, 7%
  • Operational Standards, 6%
  • Professional Development, 5%
Common senior teller skills
  • Team Support, 9%
  • Excellent Client, 8%
  • Quality Customer Service, 8%
  • Loan Payments, 7%
  • ATM, 6%
  • Cash Handling, 6%

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