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Head teller vs vault teller

The differences between head tellers and vault tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head teller has an average salary of $46,820, which is higher than the $32,352 average annual salary of a vault teller.

The top three skills for a head teller include customer service, HR and process improvement. The most important skills for a vault teller are cash handling, quality customer service, and operational procedures.

Head teller vs vault teller overview

Head TellerVault Teller
Yearly salary$46,820$32,352
Hourly rate$22.51$15.55
Growth rate-12%-12%
Number of jobs17,16411,212
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 38%
Average age3939
Years of experience--

What does a head teller do?

A head teller is an individual who supervises a team of bank tellers that process a variety of financial transactions, such as check cashing and loan payments. Head tellers manage bank tellers so that enough cash is available in their cash drawers. They provide access to the bank's vault and audit it regularly with a second employee's help. They also train new tellers in bank practice and procedure so that these tellers can handle customers' queries and concerns professionally.

What does a vault teller do?

A vault teller is responsible for processing bank and vault transactions, ensuring accuracy and timeliness. Their duties primarily revolve around customer service and staff support, preparation of shipment and deliveries, money transfer transactions, and handling deposits. A vault teller must also perform administrative tasks such as maintaining daily cash levels on ATMs, responding to calls and correspondence, producing progress reports, and maintaining an accurate record of all transactions. Furthermore, it is essential to verify and monitor all currency in vaults in adherence to the bank's standards and policies.

Head teller vs vault teller salary

Head tellers and vault tellers have different pay scales, as shown below.

Head TellerVault Teller
Average salary$46,820$32,352
Salary rangeBetween $23,000 And $93,000Between $26,000 And $39,000
Highest paying City-Denver, CO
Highest paying state-Massachusetts
Best paying company-NBCUniversal
Best paying industry-Finance

Differences between head teller and vault teller education

There are a few differences between a head teller and a vault teller in terms of educational background:

Head TellerVault Teller
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Head teller vs vault teller demographics

Here are the differences between head tellers' and vault tellers' demographics:

Head TellerVault Teller
Average age3939
Gender ratioMale, 16.9% Female, 83.1%Male, 19.5% Female, 80.5%
Race ratioBlack or African American, 10.6% Unknown, 3.5% Hispanic or Latino, 18.0% Asian, 7.6% White, 59.7% American Indian and Alaska Native, 0.6%Black or African American, 10.5% Unknown, 3.5% Hispanic or Latino, 19.2% Asian, 7.5% White, 58.7% American Indian and Alaska Native, 0.6%
LGBT Percentage7%7%

Differences between head teller and vault teller duties and responsibilities

Head teller example responsibilities.

  • Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
  • Pack and process currency for financial institutions and ATM requisitions.
  • Identify suitable opportunities to cross-sell products or services offer to customers.
  • Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

Vault teller example responsibilities.

  • Process ATM transactions and reconcile negotiable instruments.
  • Coordinate accurate balancing and processing of ATM transactions.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Interpret and accurately process customer requests and transactions according to TCF guidelines.

Head teller vs vault teller skills

Common head teller skills
  • Customer Service, 9%
  • HR, 8%
  • Process Improvement, 7%
  • Conflict Resolution, 7%
  • Operational Standards, 6%
  • Professional Development, 5%
Common vault teller skills
  • Cash Handling, 11%
  • Quality Customer Service, 8%
  • Operational Procedures, 8%
  • Internal Controls, 8%
  • Performance Reviews, 7%
  • Foreign Currency, 7%

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