Help desk analyst jobs in Cape Coral, FL - 210 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Department: IS Informatics Work Type: Part Time Shift: Shift 1/2:00:00 PM to 7:00:00 PM, Monday-Friday Minimum to Midpoint Pay Rate:$22.73 - $29.55 / hour The IT Support Specialist (Tier 1) is the first point of contract for employees seeking IT support. This entry-level role is responsible for providing basic troubleshooting, password resets, and issue triaging while ensuring a positive customer service experience. IT Support Specialists will escalate more complex issues to Advanced IT Support Specialists (Tier 2) and Senior IT Support Specialists (Tier 3) for resolution, when needed. Requirements Education: High school diploma or equivalent required. Experience:0-1 years of IT support experience, Service Desk, or customer service required. Certification: Certification from Microsoft or CompTIA preferred. License: N/A Other:Familiarity with HIPAA regulations and handling sensitive patient information is essential. Strong problem-solving skills under pressure. Capable of handling multiple priorities in a fast-paced environment. Excellent verbal and written communication skills. Ability to use telecommunication and ticketing systems effectively. Ability to sit, stand, and work at a computer for extended periods. Occasional exposure to high call volumes or peak periods requiring high flexibility. Listening skills: High degree of comprehension of the issues presented by customers. Customer service skills: Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results. Positive service attitude. Troubleshooting skills: Ability to analyze issues and either determine root cause and identify appropriate solutions or appropriately escalate. Key Skills: Basic IT Troubleshooting: o Ability to assist with technical issues, such as password resets, browser compatibility, and mobile app troubleshooting. CRM or Ticketing Systems: o Experience using customer relationship management (CRM) software or ticketing systems like ServiceNow to manage and document support inquiries. Secure Communication Tools: o Knowledge of secure email and messaging platforms to maintain HIPAA compliance. Operating Systems and Devices: o Understanding of Windows, MacOS, iOS, and Android systems to support users across various devices. Data Security Awareness: o Knowledge of HIPAA compliance and best practices for data protection. Communication Tools: o Familiarity with platforms like Webex, Microsoft Teams, or BeyondTrust (Bomgar) for virtual support. Problem-Solving: o Strong analytical skills to troubleshoot and resolve technical issues effectively. US:FL:Fort Myers

Job DescriptionDescription: Florida Rural Legal Services, Inc. (FRLS) is a non-profit law firm that provides free civil legal aid to eligible individuals, families, and vulnerable communities across 13 Florida counties, as well as to farm workers statewide. Since 1966, FRLS has been dedicated to justice, offering legal services in housing law, family law, consumer protection, public benefits, elder law, disaster relief, education law, and more-at no cost to our clients. FRLS partners with community organizations and pro bono attorneys to provide quality advocacy, outreach, and education aimed at protecting the rights of those in need. For over 50 years, FRLS has been a steadfast advocate for justice. Learn more at ************* The IT Help Desk Associate is responsible for delivering first-level technical support to staff located in Fort Myers, Belle Glade, and Immokalee. This role includes troubleshooting hardware and software issues, assisting with system access, and escalating more complex technical concerns to senior IT personnel. The associate plays a vital role in ensuring reliable and efficient IT operations across these locations. The IT Help Desk Associate works under the supervision of the Information Technology Director. Requirements: Technical Support: Provide Tier 1 help desk support to staff in Fort Myers, Belle Glade, and Immokalee, including troubleshooting hardware and software issues, assisting with system access, and escalating complex problems to higher-level IT personnel. Peripheral Setup: Set up and configure peripheral devices such as printers, scanners, and monitors to ensure proper functionality. System Configuration: Assist in setting up computers on the network, ensuring connectivity and access to necessary resources. Software Support: Provide support for Microsoft Office applications and other business software used across the organization. Review Current Systems: Assess existing IT systems (business applications, PC software, and PC hardware) for any issues or inefficiencies. Collaborate with Stakeholders: Work with employees and department heads to determine system requirements and identify areas for improvement. Implementation Support: Assist the IT team in implementing new systems and updates, ensuring smooth integration and functionality. Testing and Troubleshooting: Test new systems and enhancements and troubleshoot any issues that arise during or after implementation. Training and Documentation: Provide user training and create documentation on how to use new systems and tools effectively Monitor Performance: Continuously monitor system performance and recommend adjustments as needed to maintain efficiency. Reporting: Gather reporting requirements and assist in designing and generating end-user reports from various business applications. Onboarding and Offboarding: Assist with IT-related tasks during new hire onboarding and employee terminations, including account setup and equipment retrieval. Additional: Other duties as requested. Knowledge/Skills/Abilities Analytical Skills: Strong ability to analyze data, systems, and identify areas for improvement. Technical Proficiency: Knowledge of IT systems, PC software, PC hardware, and setting up peripheral devices. Communication Skills: Ability to effectively communicate with IT team members, managers, and clients. Writing Skills: Ability to write clear and concise documentation. Problem-Solving: Strong problem-solving skills to identify and fix system issues. Project Management: Ability to manage projects, including timelines. Trainings and Presentations: ability to create and conduct user training and presentations. Software Knowledge: Proficient in Microsoft Office applications (including OneDrive and SharePoint) and familiar with Help Desk software, data backup tools, and relational database concepts. Education and Experience 1. Education: An associate's degree in computer science, Information Technology, or a related field is required. 2. Experience: Previous experience in a similar role, typically 2+ years. Experience with OneDrive and SharePoint is preferred. Working Conditions 1. This position operates in a professional work environment. 2. May require work after hours or during the weekends. Physical Requirements 1. Must be able to lift a maximum of 50lbs. 2. Traveling is required as needed. Direct Reports No direct reports. Salary and Benefits The starting salary for this position is $50,000. FRLS offers a very generous benefits package that includes 403(b) with employer-paid contribution; health insurance (medical, dental, and vision) for employees and their dependents; paid leave (up to 5 weeks of PTO, 2 personal days, and 13 holidays). FRLS IT Help Desk Associate operates in an in-office environment, requiring work in their assigned office five days a week. Clearinghouse Education and Awareness website: HB531 | Florida Agency for Health Care Administration

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $21.00/Hour

Description We are looking for an experienced IT Support Specialist to join our team in Fort Myers, Florida. In this Contract to permanent role, you will play a critical part in ensuring the seamless operation of IT systems across the organization. This position offers the opportunity to collaborate with various teams while providing top-notch technical support and contributing to the overall efficiency of the IT environment. Responsibilities: - Deliver prompt and effective technical support to end users, addressing hardware, software, and network-related issues. - Install, configure, and maintain computer systems, including hardware and software. - Oversee and troubleshoot network infrastructure components, such as routers, switches, and firewalls. - Execute system updates and upgrades to enhance security and performance. - Maintain comprehensive documentation of IT processes, system configurations, and troubleshooting procedures. - Work closely with the IT Administrator to identify and implement system improvements. - Provide training to users on IT tools, systems, and best practices. - Manage service desk tickets effectively, ensuring timely resolution of technical issues. - Perform basic troubleshooting for Microsoft Windows systems and Active Directory environments. - Support the setup and maintenance of hardware components and peripherals. Requirements - Bachelor's degree in IT, Computer Science, or a related field is preferred. - Minimum of 2 years of experience in IT support roles, with a focus on troubleshooting and system maintenance. - Proficiency in hardware troubleshooting, Microsoft Windows 10, and Active Directory. - Familiarity with network protocols and devices, including routers and switches. - Strong communication and problem-solving abilities, with a customer-focused mindset. - Capability to work both independently and as part of a collaborative team. - Certifications such as CompTIA A+ or Network+ are a plus. - Experience managing service desk tickets and providing user support. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

in our FORT MYERS Office. About Us: TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country and continuing to expand services. We are seeking the right talent to join our team and help us with our mission of impacting patients, providing timely high-quality care to patients, and transforming the future of healthcare. We have an innovative and entrepreneurial culture that provides the opportunity for personal and professional growth. Tele Specialists Offers: A great culture with a team environment A fun, diverse work environment A rapidly growing company with career advancement opportunities Medical, Dental and Vision benefits 401k match Paid Vacation Leadership Training Classes Mentorship Program Tuition Reimbursement About the Role: Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to 2 corporate offices and remote workforce of support staff and physicians. Resolves routine technical problems. Duties and Responsibilities: Performs basic problem solving and assistance on various software applications and hardware systems including but not limited to Office 365, Azure, multi-function printers, Five9, Domo and our proprietary web application Telecare. Provide individual instruction and/or training to users on new or updated technologies. May train employees. Performs routine technical assistance and maintenance duties. Maintains and updates record keeping system; may document projects and maintain user instructions. Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors. Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts. Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates. Assists with research and development initiatives and in the implementation of new technologies. Assists with the implementation of technology projects with moderate scope and impact. Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems. Performs miscellaneous job-related duties as assigned. Required to take after-hours on-call support on a rotating basis. Education and Experience: High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications including but not limited to Windows 10, MS O365, Azure AD, SharePoint, MS Office etc. Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications. Knowledge of current technological developments/trends in area of focus. Records maintenance skills. Ability to provide direction to staff to resolve technological issues. Strong interpersonal and communication skills and the ability to work effectively with a wide range of users in a diverse community. Ability to determine computer problems and to coordinate hardware, software, and/or network solutions. Ability to analyze and resolve basic computer problems. Ability to communicate technical guidance and instruction to users on the use of Teelspecialists applications and systems. Experience in a Healthcare IT, EMR support or similar setting preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times.

They are a growing Managed Service Provider seeking a hybrid Service Desk Engineer to join their service delivery team supporting healthcare (orthopedic) clients. This role is ideal for a technically strong, client-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support. As a Service Desk Engineer, you will be the primary onsite technical resource for your assigned client, working closely with internal service delivery teams to ensure stability, performance, and long-term success of the clients IT environment. You will play a critical role in troubleshooting, infrastructure improvement, documentation, and end-user satisfaction. Key Responsibilities Service Delivery & End-User Support Provide prompt, professional technical support to end users, ensuring issues are resolved within defined SLAs. Troubleshoot hardware, software, and connectivity issues across Windows and mac OS environments. Serve as the primary onsite escalation point for technical issues requiring hands-on support. Documentation & Ticketing Create, update, and maintain accurate documentation in IT Glue, including configurations, procedures, and client environments. Log, manage, and resolve support tickets using ConnectWise, ensuring thorough documentation of troubleshooting steps and resolutions. Infrastructure & Systems Support Support and maintain Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, and Teams. Perform advanced troubleshooting for Active Directory, group policy, permissions, and identity-related issues. Assist with network troubleshooting including DNS, DHCP, VPNs, and firewall-related issues. Support Windows servers and virtualized environments, escalating to senior engineers when appropriate. Client & Stakeholder Engagement Act as a trusted technical resource for the client, providing clear communication and professional guidance. Support executive and leadership users with a high level of discretion and responsiveness. Communicate risks, delays, and recommendations clearly to internal teams and client stakeholders. Projects & Continuous Improvement Participate in infrastructure upgrades, migrations, onboarding activities, and improvement initiatives. Identify recurring issues and recommend proactive solutions to improve system stability and user experience. Assist Professional Services and Account Management teams with testing and validation of new configurations. Required Experience & Qualifications 4+ years of experience in a support or systems role; MSP experience strongly preferred. Hands-on experience using ConnectWise for ticketing and service delivery. Strong documentation discipline with IT Glue or similar documentation platforms. Solid understanding of Windows operating systems, Microsoft 365, and Active Directory. Experience supporting network infrastructure and security fundamentals. Ability to work independently onsite while collaborating with remote teams. Preferred Qualifications Experience supporting mid-market or regulated environments. Exposure to server virtualization and cloud-based infrastructure. Industry certifications (CompTIA, Microsoft, Cisco) are a plus but not required. What Success Looks Like in This Role You will be the face of the MSP. Clients feel supported, informed, and confident in their IT environment. Tickets and documentation are consistently accurate and up to date. Issues are resolved efficiently with minimal escalation. The Support Engineer is viewed as a reliable, trusted technical partner by both clients and internal teams. Required Skills: Discretion Permissions Connectivity Steps Escalation Virtualization Resolutions Collaboration Stakeholder Engagement Service Delivery Ownership User Experience Accountability Onboarding Validation Active Directory Servers SharePoint Account Management Operating Systems Continuous Improvement Infrastructure Technical Support Security Troubleshooting Windows Software Documentation Testing Leadership Communication Management

Job ID20260016 LocationHuman Resources Operations Full/Part TimePart-Time Regular/TemporaryTemporaryAdditional Job Information The Support Applicant Pool is not an actual School District of Lee County position. It is an applicant pool used by Human Resources for future employment consideration. All applicants must submit an application for a posted job opening to be considered for employment with the School District of Lee County.

FYIsoft provides feature-rich, easy-to-use financial reporting solutions that enable companies to gain accurate insight into their corporate finances. FYIsoft's solutions can be deployed in the cloud or on-premises, and include a financial report writer and a flexible general ledger integration tool. We are focused on driving accountability and growth, balanced with promoting an employee-friendly startup company culture. You will be responsible for implementing our solution to new customers. Implementation projects will involve assessment of customer requirements, installing and configuring the solution to optimize application functionality, and conducting user training sessions. You will also be responsible in providing technical support to ensure on-going positive customer experience. Key Characteristics A craving for a high energy professional environment. Team player with strong interpersonal and communication skills (oral and written). Ability to appreciate strategic roadmaps while staying focused on the near-term tactical delivery items. A professional that is driven to contribute to a team that is focused on business challenges and the bottom-line. Detail oriented, proactive, problem solver and highly organized. Willing to go the extra mile with a strong work ethic, self-directed and resourceful. Requirements 5+ years Enterprise Accounting software implementation experience, preferably mid to enterprise accounting suites such as Oracle, NetSuite, Microsoft Dynamics. Strong T-SQL skills (must be experienced at writing queries, triggers and views). Must be experienced working with Microsoft servers; specifically, IIS and Microsoft SQL Server. Related accounting expertise is required. Experience with Microsoft SSIS a plus. Experience with administering Microsoft SQL Server Management Studio a plus. Ability to understand customer business problems and processes; translate the defined customer needs into concise and clear requirements; and formulate the requirements into software solutions. Must work well as a team member and individually. Ability to manage multiple projects and tasks. Excellent interpersonal and communication (verbal and written) skills. Job Responsibilities Perform installation and ETL configuration of the FYIsoft software during implementation. Lead user training sessions, as needed. Effectively and efficiently manage multiple tasks and priorities. Document implementation and support activities and work independently or collaborate with other team member to resolve issues quickly. Troubleshoot issues reported and perform thorough research to arrive at an effective solution to the problem. Provide remote technical support to our customer and partner base in a timely and effective fashion to achieve high customer satisfaction. Participate in testing of new software releases. Contribute to product development by providing user feedback and observations from customer support. Company Benefits Paid Time Off and Holidays 401(k) Plan with Company Participation 100% Company Paid Employee Health, Dental, Life and Short Term Disability Insurance Only candidates under consideration will be contacted. Any offer of employment will be contingent upon positive background check. $110-$125K/year commensurate with experience No phone calls, please. Principals Only. Drug-free workplace. M/F/V/H EEO

**Req number:** R6988 **Employment type:** Full time **Worksite flexibility:** Onsite **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have skills in Microsoft 365, Active Directory, and basic networking concepts, and are looking for your next career move, apply now. **Job Description** We are looking for a **Desktop Support Specialist** to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be **a** **full-time contract** and **onsite** . **What You'll Do** + Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals + Troubleshoot and resolve hardware, software, operating system, and connectivity issues + Install, configure, and maintain desktop operating systems, applications, and updates + Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner + Escalate complex issues to higher-level IT teams when necessary + Maintain accurate documentation of incidents, solutions, and system configurations + Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment + Support remote users via phone, email, and remote access tools + Ensure compliance with security policies, including antivirus, patching, and access controls + Participate in asset management, inventory tracking, and equipment lifecycle management **What You'll Need** Required: + Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience + 1-3 years of experience in a desktop support or help desk role + Strong knowledge of Windows and/or mac OS operating systems + Familiarity with Microsoft 365, Active Directory, and basic networking concepts + Experience with ticketing systems and remote support tools + Excellent problem-solving, communication, and customer service skills Preferred: + IT certifications such as CompTIA A+, Network+, or Microsoft certifications + Experience supporting mobile devices (iOS, Android) + Basic scripting or automation experience (PowerShell, Bash) + Knowledge of endpoint management tools (Intune, SCCM, JAMF) **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor + May require lifting and moving computer equipment (up to 40 lbs) + Frequent interaction with employees at all levels of the organization \#LI-CB1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $45,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware, clinical equipment, and IT systems across multiple physician clinics. The technician will be responsible for troubleshooting, installing, and maintaining IT devices, ensuring minimal downtime for clinical operations. This position requires travel to various clinic locations to provide on-site support and resolve technical issues efficiently on a weekly basis. Key Responsibilities: * Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff. * Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices. * Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices. * Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR). * Work closely with IT infrastructure teams to support servers, network devices, and security protocols. * Provide training and guidance to end users on IT best practices and security policies. * Document technical issues, solutions, and support activities in the ticketing system. * Assist in hardware deployment and upgrades, including imaging and configuring new devices. * Ensure compliance with HIPAA, security policies, and IT standards. * Collaborate with vendors and third-party providers to resolve hardware and software issues. * Participate in on-call rotation or after-hours support, as needed. Required Qualifications: * Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). * 2+ years of experience in IT support, preferably in a healthcare or clinical setting. * Strong knowledge of Windows and mac OS, Microsoft Office 365, and remote desktop tools. * Experience with EHR systems, medical peripherals, and clinical application support is a plus. * Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory). * Excellent problem-solving and customer service skills. * Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers. * Must have a valid driver's license and willingness to travel between clinic locations. Preferred Qualifications: * Experience working in a healthcare IT environment. * Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications. * Familiarity with HIPAA compliance and IT security best practices. * Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM). SUPERVISORY RESPONSIBILITIES: The position has no supervisory responsibilities. Work Environment & Travel Requirements: * This role requires frequent travel to physician clinics within the assigned region. * Must have reliable transportation to travel to remote locations. * Must be able to lift and transport IT equipment (up to 50 lbs). * Ability to work in clinical environments, following all health and safety guidelines. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BAS Technical Support - Fort Myers, FL The Technical Support Specialist will facilitate the growth of the company by providing the highest level of customer service and support. The company offers a very in-demand product in a very niche space and has a tight-nit team of tenured staff members. ABOUT COMPANY: Established 25+ years ago 20+ Employees Company designs and manufacturers microprocessor-based controllers and a variety of equipment that complement the controllers that include temperature, pressure, humidity and current sensors. They also create custom support software for the Windows computers to monitor/interact with the controllers from anywhere. Products Offered: Controls, Communications, Temperature Sensors, Humidity Sensors, Thermostats, Voltage Sensors, C02 Sensors, Compressors. POSITION: Technical Support LOCATION: Ft. Myers, Florida RESPONSIBILITIES: Assist customers via phone or email about equipment troubleshooting, start-up procedures, upload firmware and configurations. Resolve customer issues or problems in a manner that is consistent with company values. Create configurations, graphics, and drawings for Sales Orders. Maintain product and application knowledge. Meet or exceed project goals. OFFERED: Competitive Pay Benefits (offered after 90-day probationary period): 401k - offered after 90 days, matches up to 4% Excellent Holiday and Vacation pay Medical: HMO Plan (paid for 85%) or HSA Plan(100% paid by Employee as well as contributes $1,000 to an HSA account Annually) Dental and Vision

Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Hammer IT Consulting, Inc. is seeking an experienced and motivated IT Support Technician to join the team as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems, including computers, servers, firewalls, networks, and cloud services. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach. Job Responsibilities Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology. Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design. Works with and troubleshoots a number of software products. Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points. Trains end-users on the use and features of the various operating systems and applications on the various platforms. Performs primary network system administration on network servers as needed. Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software. Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Works with software manufacturers to resolve application problems to meet end-user daily computing needs. Optimizes computer usage by researching and recommending enhancements to system capabilities and performance. Qualifications Bachelor's degree in Computer Science or a related field of study preferred. 2 years of direct work experience in a network environment. At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+). Strong problem identification, troubleshooting and problem resolutions skills. Able to build and maintain lasting relationships with customers. Ability to work individually and as part of a team. Must possess a valid FL driver's license and vehicle. Must display sophisticated writing and interpersonal communication skills. Excellent organizational skills and ability to work independently. Ability to learn quickly, multi-task and take on new responsibilities. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Systems Specialist About Us Modern Tek Solutions is locally owned and operated in Southwest Florida and is a leading provider of technology solutions, specializing in low voltage infrastructure and network services. We pride ourselves on delivering high-quality services to our clients, ensuring seamless communication and connectivity in today's fast-paced digital landscape. Our Mission To implement tailored and extraordinary modern-day technology, while achieving complete customer satisfaction in all of Florida. Job Summary: The Systems Specialist is responsible for supporting, maintaining, and troubleshooting customer-facing systems installed by Modern Tek Solutions. This role focuses on post-installation support, system stabilization, and ongoing technical assistance for systems such as CCTV, AV, access control, and networking. The Systems Specialist works closely with the Lead Systems Specialist and Service teams to ensure systems operate reliably and meet customer expectations. This position may include remote system access or field-based depending on system needs and project requirements. Responsibilities: Provide technical support and troubleshooting for customer systems including CCTV, AV, access control, and networking. Assist with post-installation system testing, validation, and optimization. Diagnose and resolve system performance, connectivity, and configuration issues. Support system upgrades, expansions, and minor modifications. Assist Service and Project teams with technical input as needed. Perform limited on-site visits for system support when required. Document system issues, resolutions, and configurations accurately. Follow established technical standards and best practices. Escalate complex issues to the Lead Systems Specialist as appropriate. Maintain professional communication with internal teams and customers. Qualifications: 2-4 years of experience supporting low-voltage or integrated systems. Working knowledge of CCTV, AV systems, access control, and basic networking concepts. Certifications preferred, CompTIA A+, Network+, Security+, Linux+, Tech+, and Project+ Ability to troubleshoot hardware, software, and connectivity issues. Familiarity with IP-based systems and networked devices. Strong problem-solving skills and attention to detail. Ability to manage multiple support tasks effectively. Clear communication skills and professional demeanor. Willingness to learn and develop technical expertise. Physical Requirements: Combination of office-based, remote, and field-based work. Ability to travel to customer sites as required. Ability to lift and carry up to 50 pounds. Ability to work in active jobsite or operational environments. Ability to work flexible hours during system issues or support needs. Additional Company Information: This is a full-time position offering: Paid time off Sick days 401K with 3% matching Medical, dental, vision, and long-term disability coverage Yearly profit-sharing bonus* Modern Tek Solutions is an Equal Opportunity Employer and promotes a Drug Free Workplace. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the description at any time or to reasonably accommodate individuals with disabilities.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Provides accurate and timely advanced technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently manage routine support functions. Leads team in absence of manager. Job Category: Non-Exempt Hiring Range: Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Performs advanced installation and maintenance of hardware systems students, faculty, and staff to ensure technology resources are properly functioning. 2. Performs advanced repairs and root-cause analysis of technology issues at the sites and remotely, to ensure problems are resolved timely. 3. Leads team providing advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media. 4. Assists management with coordination of support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required. 5. Resolves escalated issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology. 6. Creates inspection and maintenance schedule of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned. 7. Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner. Creates knowledge base articles to support resolutions. 8. Leads team with the relocation of computers and other technology equipment within university facilities to other locations on and off campus. 9. Serves as a mentor for new team members. 10. Assists management with day-to-day operations of technology team. 11. Completes special projects as assigned. 12. Performs other duties as assigned or required. Job Requirements: Knowledge: 1. Advanced knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools. 2. Advanced knowledge of computer and audiovisual systems, Active Directory, and network. 3. Advanced knowledge of computer and audiovisual equipment and deployment of associated technology. 4. Computers and Electronics - Advanced knowledge of computer hardware and software, including applications and programming. 5. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint). Skills: 1. Time Management - Proficient skills in managing one's own time and time of others. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 5. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 6. Excellent customer service skills. Abilities: 1. Ability to perform advanced troubleshooting and root cause analysis of technical issues with audio-visual, computer and associated network components. 2. Expert level ability to adapt to new technologies quickly and promote new technology solutions to team. 3. Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders. 4. Ability to drive. 5. Ability to communicate effectively with others. 6. Ability to work cooperatively with colleagues and lead a team of peers. Physical Requirements and Working Environment: 1. Near Vision - Must be able to see details at close range (within a few feet of the observer). 2. Speech Recognition - Must be able to identify and understand the speech of another person. 3. Speech Clarity - Must be able to speak clearly, so others can understand you. 4. May be required to work nights or weekends. 5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 6. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards. 7. Travel - Must be able to travel on a daily and/or overnight basis. 8. Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders. Required Knowledge, Skills, & Abilities: 1. Ability to resolve complex technical problems. 2. Advanced knowledge of hardware and software. 3. Ability to adapt to new technologies quickly and resourcefully in order to provide technical support. 4. Advanced knowledge in the use and function of operating systems including but not limited to Windows, Macintosh and Linux. 5. Advanced knowledge in the use and function of mobile devices including but not limited to Windows, iOS and Android. 6. Advanced knowledge of software including but not limited to Microsoft Office suite, web browsers, and university software systems. 7. Excellent oral and written skills. 8. Possess the required advanced skills and knowledge to effectively lead technical support functions not limited to the installation, configuration, maintenance and support of hardware and software at facilities on or off campus. 9. Knowledge of videoconferencing and digital media technologies. PHYSICAL REQUIREMENTS / WORKING CONDITIONS: 1. Ability to lift objects weighing up to 50 pounds and to climb ladders if required. 2. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 3. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards. Required Certifications/Licensures: Required Education: Associate's Degree or 60 completed credit hours. Major (if required: Required Experience: Minimum of three (3) years' experience in advanced troubleshooting in an enterprise environment. * -OR-- Bachelor's Degree in related field and one (1) year experience in advanced troubleshooting in an enterprise environment. Preferred Qualifications: 1. Bachelor's degree in Information Technology or closely related field. 2. Microsoft Certified IT Professional (MCITP) or similar. 3. Previous experience working at an educational institution. 4. Three (3) years' experience performing advanced troubleshooting in an enterprise environment. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.