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The differences between hotel associates and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel associate has an average salary of $32,062, which is higher than the $31,008 average annual salary of a front desk agent.
The top three skills for a hotel associate include taking care, PET and customer service. The most important skills for a front desk agent are reservations, team work, and guest service.
| Hotel Associate | Front Desk Agent | |
| Yearly salary | $32,062 | $31,008 |
| Hourly rate | $15.41 | $14.91 |
| Growth rate | - | - |
| Number of jobs | 4,387 | 96,392 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 42% |
| Average age | 37 | 37 |
| Years of experience | - | - |
A hotel associate takes care of hotel patrons by registering them and assigning them to rooms. They are expected to give keys and cards to guests, transmit and receive messages, and keep a record of occupied rooms. They may also be in charge of making reservations. Different hotels may assign their associates a variety of other small tasks. However, the associate's primary duty is to ensure that the best services are provided to clients.
Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.
Hotel associates and front desk agents have different pay scales, as shown below.
| Hotel Associate | Front Desk Agent | |
| Average salary | $32,062 | $31,008 |
| Salary range | Between $23,000 And $43,000 | Between $25,000 And $37,000 |
| Highest paying City | - | Seattle, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Brookhaven National Laboratory |
| Best paying industry | - | Hospitality |
There are a few differences between a hotel associate and a front desk agent in terms of educational background:
| Hotel Associate | Front Desk Agent | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between hotel associates' and front desk agents' demographics:
| Hotel Associate | Front Desk Agent | |
| Average age | 37 | 37 |
| Gender ratio | Male, 36.5% Female, 63.5% | Male, 31.2% Female, 68.8% |
| Race ratio | Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 21.0% Asian, 10.8% White, 51.4% American Indian and Alaska Native, 1.3% | Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5% |
| LGBT Percentage | 13% | 13% |