Hotel clerk vs front desk concierge

The differences between hotel clerks and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel clerk has an average salary of $30,744, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a hotel clerk include reservations, front desk and LMS. The most important skills for a front desk concierge are reservations, PET, and customer service.

Hotel clerk vs front desk concierge overview

	Hotel Clerk	Front Desk Concierge
Yearly salary	$30,744	$30,292
Hourly rate	$14.78	$14.56
Growth rate	-	-
Number of jobs	76,911	65,071
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 45%
Average age	37	37
Years of experience	-	-

Hotel clerk vs front desk concierge salary

Hotel clerks and front desk concierges have different pay scales, as shown below.

	Hotel Clerk	Front Desk Concierge
Average salary	$30,744	$30,292
Salary range	Between $23,000 And $39,000	Between $22,000 And $40,000
Highest paying City	Long Beach, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Grand Hotel	Gensler
Best paying industry	Hospitality	Media

Differences between hotel clerk and front desk concierge education

There are a few differences between a hotel clerk and a front desk concierge in terms of educational background:

	Hotel Clerk	Front Desk Concierge
Most common degree	High School Diploma, 32%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Hotel clerk vs front desk concierge demographics

Here are the differences between hotel clerks' and front desk concierges' demographics:

	Hotel Clerk	Front Desk Concierge
Average age	37	37
Gender ratio	Male, 34.5% Female, 65.5%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 9.3% Unknown, 6.7% Hispanic or Latino, 22.7% Asian, 10.1% White, 49.8% American Indian and Alaska Native, 1.4%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between hotel clerk and front desk concierge duties and responsibilities

Hotel clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Control all reservations by inputting information to computer.
Coordinate reservations; follow room inventory and monetary control.
Follow emergency procedures for evacuating property safely via PBX phone.
Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Hotel clerk vs front desk concierge skills

Common hotel clerk skills

Reservations, 28%
Front Desk, 16%
LMS, 10%
Customer Service, 9%
Hotel Services, 7%
Customer Complaints, 6%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%