Hotel clerk vs front desk staff

The differences between hotel clerks and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel clerk has an average salary of $30,744, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a hotel clerk include reservations, front desk and LMS. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Hotel clerk vs front desk staff overview

	Hotel Clerk	Front Desk Staff
Yearly salary	$30,744	$28,916
Hourly rate	$14.78	$13.90
Growth rate	-	-
Number of jobs	76,911	140,094
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Hotel clerk vs front desk staff salary

Hotel clerks and front desk staff have different pay scales, as shown below.

	Hotel Clerk	Front Desk Staff
Average salary	$30,744	$28,916
Salary range	Between $23,000 And $39,000	Between $21,000 And $38,000
Highest paying City	Long Beach, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Grand Hotel	Univ Of Colorado-Colorado Spgs
Best paying industry	Hospitality	Education

Differences between hotel clerk and front desk staff education

There are a few differences between a hotel clerk and a front desk staff in terms of educational background:

	Hotel Clerk	Front Desk Staff
Most common degree	High School Diploma, 32%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Hotel clerk vs front desk staff demographics

Here are the differences between hotel clerks' and front desk staff' demographics:

	Hotel Clerk	Front Desk Staff
Average age	37	37
Gender ratio	Male, 34.5% Female, 65.5%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.3% Unknown, 6.7% Hispanic or Latino, 22.7% Asian, 10.1% White, 49.8% American Indian and Alaska Native, 1.4%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between hotel clerk and front desk staff duties and responsibilities

Hotel clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Control all reservations by inputting information to computer.
Coordinate reservations; follow room inventory and monetary control.
Follow emergency procedures for evacuating property safely via PBX phone.
Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Hotel clerk vs front desk staff skills

Common hotel clerk skills

Reservations, 28%
Front Desk, 16%
LMS, 10%
Customer Service, 9%
Hotel Services, 7%
Customer Complaints, 6%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%