Hotel clerk vs front office agent

The differences between hotel clerks and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $30,744 average annual salary of a hotel clerk.

The top three skills for a hotel clerk include reservations, front desk and LMS. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Hotel clerk vs front office agent overview

	Hotel Clerk	Front Office Agent
Yearly salary	$30,744	$34,773
Hourly rate	$14.78	$16.72
Growth rate	-	-
Number of jobs	76,911	106,130
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

Hotel clerk vs front office agent salary

Hotel clerks and front office agents have different pay scales, as shown below.

	Hotel Clerk	Front Office Agent
Average salary	$30,744	$34,773
Salary range	Between $23,000 And $39,000	Between $28,000 And $42,000
Highest paying City	Long Beach, NY	-
Highest paying state	New York	-
Best paying company	Grand Hotel	-
Best paying industry	Hospitality	-

Differences between hotel clerk and front office agent education

There are a few differences between a hotel clerk and a front office agent in terms of educational background:

	Hotel Clerk	Front Office Agent
Most common degree	High School Diploma, 32%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Hotel clerk vs front office agent demographics

Here are the differences between hotel clerks' and front office agents' demographics:

	Hotel Clerk	Front Office Agent
Average age	37	37
Gender ratio	Male, 34.5% Female, 65.5%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 9.3% Unknown, 6.7% Hispanic or Latino, 22.7% Asian, 10.1% White, 49.8% American Indian and Alaska Native, 1.4%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between hotel clerk and front office agent duties and responsibilities

Hotel clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Control all reservations by inputting information to computer.
Coordinate reservations; follow room inventory and monetary control.
Follow emergency procedures for evacuating property safely via PBX phone.
Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Hotel clerk vs front office agent skills

Common hotel clerk skills

Reservations, 28%
Front Desk, 16%
LMS, 10%
Customer Service, 9%
Hotel Services, 7%
Customer Complaints, 6%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%