Hotel night auditor vs front desk associate

Differences between hotel night auditor and front desk associate duties and responsibilities

Hotel night auditor example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Process & reconcile wholesaler reservations.
• Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Operate PBX console and rout calls to appropriate personnel.
• Construct and efficiently maintain daily confidential business reports for Marriott.

Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
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