Hotel night auditor vs front desk attendant

Differences between hotel night auditor and front desk attendant duties and responsibilities

Hotel night auditor example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Process & reconcile wholesaler reservations.
• Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Operate PBX console and rout calls to appropriate personnel.
• Construct and efficiently maintain daily confidential business reports for Marriott.

Front desk attendant example responsibilities.

• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
• Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
• Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
• Monitor cleanliness and organization of yoga studio and lobby areas.
• Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits
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