Hotel night auditor vs front desk concierge

Differences between hotel night auditor and front desk concierge duties and responsibilities

Hotel night auditor example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Process & reconcile wholesaler reservations.
• Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Operate PBX console and rout calls to appropriate personnel.
• Construct and efficiently maintain daily confidential business reports for Marriott.

Front desk concierge example responsibilities.

• Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
• Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
• Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
• Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
• Obtain accurate information from patients upon registration
• Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.
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