Hotel night auditor vs front desk staff

The differences between hotel night auditors and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel night auditor has an average salary of $32,094, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a hotel night auditor include reservations, customer service and guest service. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Hotel night auditor vs front desk staff overview

	Hotel Night Auditor	Front Desk Staff
Yearly salary	$32,094	$28,916
Hourly rate	$15.43	$13.90
Growth rate	-	-
Number of jobs	29,042	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Hotel night auditor vs front desk staff salary

Hotel night auditors and front desk staff have different pay scales, as shown below.

	Hotel Night Auditor	Front Desk Staff
Average salary	$32,094	$28,916
Salary range	Between $25,000 And $39,000	Between $21,000 And $38,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Univ Of Colorado-Colorado Spgs
Best paying industry	-	Education

Differences between hotel night auditor and front desk staff education

There are a few differences between a hotel night auditor and a front desk staff in terms of educational background:

	Hotel Night Auditor	Front Desk Staff
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Hotel night auditor vs front desk staff demographics

Here are the differences between hotel night auditors' and front desk staff' demographics:

	Hotel Night Auditor	Front Desk Staff
Average age	37	37
Gender ratio	Male, 54.8% Female, 45.2%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.0% Unknown, 7.1% Hispanic or Latino, 20.2% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.6%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between hotel night auditor and front desk staff duties and responsibilities

Hotel night auditor example responsibilities.

Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
Process & reconcile wholesaler reservations.
Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
Operate PBX console and rout calls to appropriate personnel.
Construct and efficiently maintain daily confidential business reports for Marriott.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Hotel night auditor vs front desk staff skills

Common hotel night auditor skills

Reservations, 20%
Customer Service, 13%
Guest Service, 7%
Guest Satisfaction, 5%
Cash Handling, 4%
Audit Reports, 3%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%