Hotel night auditor vs front office agent

Differences between hotel night auditor and front office agent duties and responsibilities

Hotel night auditor example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Process & reconcile wholesaler reservations.
• Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Operate PBX console and rout calls to appropriate personnel.
• Construct and efficiently maintain daily confidential business reports for Marriott.

Front office agent example responsibilities.

• Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
• Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
• Adhere to all cashiering procedures and act as PBX operator at designate times.
• Enter in and record wake up call requests then deliver it to the PBX.
• Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
• Facilitate VIP treatment for frequent guests with information supply to department management.
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