Hotel night auditor vs guest relations representative

Differences between hotel night auditor and guest relations representative duties and responsibilities

Hotel night auditor example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Process & reconcile wholesaler reservations.
• Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Operate PBX console and rout calls to appropriate personnel.
• Construct and efficiently maintain daily confidential business reports for Marriott.

Guest relations representative example responsibilities.

• Manage Facebook and patient communication programs.
• Operate POS register system to ring guests' food and beverage purchases.
• Register patients into hospital systems and increase awareness of available programs.
• Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
• Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
• Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.
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