Hotel night auditor vs night auditor/front desk

Differences between hotel night auditor and night auditor/front desk duties and responsibilities

Hotel night auditor example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Process & reconcile wholesaler reservations.
• Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Operate PBX console and rout calls to appropriate personnel.
• Construct and efficiently maintain daily confidential business reports for Marriott.

Night auditor/front desk example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
• Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
• Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
• Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
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