Hotel night auditor vs service desk analyst

Differences between hotel night auditor and service desk analyst duties and responsibilities

Hotel night auditor example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Process & reconcile wholesaler reservations.
• Check account information and charges with every reservations and finding solutions to any current reservations before night audit.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Operate PBX console and rout calls to appropriate personnel.
• Construct and efficiently maintain daily confidential business reports for Marriott.

Service desk analyst example responsibilities.

• Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
• Design and manage company wide imaging infrastructure.
• Best-Inform administrator managing application from UNIX server.
• Manage OS re-imaging and data recovery for rent equipment.
• Manage security, reliability, and configurations for data backup and recovery for client workstations.
• Diagnose, investigate and report operational systems errors using Citrix and ITSM.
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