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Incident manager work from home jobs - 452 jobs

  • Engineering Manager, SDK Studio - Remote-Eligible

    Stainless 3.8company rating

    Remote job

    A fast-growing tech startup in San Francisco is seeking a leader for product development of the Stainless SDK Studio. The successful candidate will guide product creation and architecture while working closely with top-tier customers. Responsibilities include reviewing delivered products, mentoring engineers, and actively recruiting top talent. This role offers competitive salary, equity grants, and flexible work options including remote work. #J-18808-Ljbffr
    $147k-202k yearly est. 5d ago
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  • Engineering Manager, Experiment Platform Team

    Openstack 3.6company rating

    Remote job

    's latest release, 2025.2 Flamingo! Join us as we collaborate to make Wikipedia and others projects better at freely sharing in the sum of all knowledge. The Wikimedia Foundation, which hosts and supports Wikipedia, is building a privacy-preserving experimentation platform to enable data-driven decisions across our products at global scale. The Experiment Platform Team is actively developing and maintaining this infrastructure, providing product teams with A/B testing, feature flags, and experiment analysis capabilities. This platform will enable 10+ product teams across the Wikimedia Foundation to test product decisions through privacy-preserving experimentation. Job Description As the Engineering Manager for the Experiment Platform Team, you will lead a small high-performing team of engineers building the experimentation platform. In this role, you have an exciting opportunity to shape its architecture and capabilities. You will work alongside product analytics teams, SRE, and data engineering to ensure the platform meets the needs of product teams while maintaining the highest standards for privacy, reliability, and performance. You will work in close partnership with the Product Manager to translate product vision into technical roadmaps, balancing feature requests from product teams with platform reliability and scalability needs. This is a fully remote position. Some travel is required 2-3 times a year for off-sites and other events. Responsibilities Foster a supportive team environment, ensuring diverse voices are heard and team members feel empowered to lead Coordinate and lead key team rituals such as sprint and capacity planning, estimation and stand-ups to ensure smooth execution and alignment Manage team workstreams by tracking progress, resolving blockers, and managing cross-team dependencies Coach engineers in the art and science of software engineering and evolvable software architecture Guide team member career growths through structured development techniques and career growth Own technical decisions and working closely with the team to find best solutions to hard problems Partner with Product to help product teams adopt the platform and provide guidance on experimentation best practices Facilitate conversations about long-term technical strategy for the Experiment Platform Partner closely with the Product Manager to prioritize platform capabilities and define technical requirements Balance timely feature delivery with quality, reliability, and scalability requirements Be a strong voice, leader, and collaborator on team activities including code reviews culture, ceremonies, and work allocation. Partner with peers on cross-team delivery and radiating organizational updates Collaborate with product analytics to ensure the platform supports meaningful experiment analysis Skills and Experience: 3+ years of experience managing engineering teams, preferably working on data platforms or developer tools Strong technical background with ability to make architectural decisions and guide technical discussions Experience with distributed systems and scaled web applications Understanding of A/B testing methodologies and statistical concepts Experience managing projects with multiple stakeholder teams Commitment to open source values and collaborative development Experience with cloud platforms and container orchestration Knowledge of observability tools and practices Qualities that are important to us: A desire to make meaningful contributions to knowledge equity, free culture, and open access Experience working on remote teams, especially globally distributed teams Additionally, we'd love it if you have: Familiarity with MediaWiki or similar content management systems Experience building or operating experimentation platforms Experience with privacy-preserving analytics techniques About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax‑exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote‑first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is $ 132,439 to $ 208,378 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non‑US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. Apply via our job page:*************************** Stay up to date on OpenStack and the Open Infrastructure community. #J-18808-Ljbffr
    $132.4k-208.4k yearly 1d ago
  • Design Manager

    Gamma.App

    Remote job

    We're building the creative layer for modern communication. Every month, over a billion people make presentations - but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market. 📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day. 💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste. 💸 We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023. 💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity. About the role You'll lead and grow Gamma's design team during a pivotal moment in the company's trajectory. As we scale from 70 million users to hundreds of millions, you'll shape the craft, culture, and systems that define how people experience our product. This role combines hands-on design leadership with people management, requiring someone who can both elevate the work and develop the team. You'll manage a team of 4 designers, scaling to 7-8 in the coming months. You'll recruit world-class talent, build the processes and rituals that enable great work, and set the standard for craft across the product. You'll also be a player-coach, jumping in to design critical projects when the team needs your expertise. Most importantly, you'll build the connective tissue between design, engineering, and product, ensuring we ship work that's both beautiful and built to scale. Our team has a strong in-office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do Manage and grow a team of 4 designers, scaling to 7-8 as we expand product scope and user needs Recruit exceptional design talent who can raise the bar for craft, systems thinking, and collaboration Build and refine team processes that balance speed with quality, from critiques to design reviews to cross-functional collaboration Jump in as a player-coach to design critical features and set the quality standard across the product Elevate craft across visual design, interaction design, and prototyping, ensuring every detail reflects Gamma's brand Partner closely with product and engineering to align on priorities, resolve tradeoffs, and ship work that users love What you'll bring 5+ years in design roles with at least 2 years managing and developing design teams Track record of recruiting and retaining top‑tier design talent at fast‑growing companies Portfolio demonstrating exceptional craft in consumer or prosumer product design Experience building team processes that scale without sacrificing quality or creativity Player‑coach mindset with the ability to design high‑impact projects while managing a team Strong cross‑functional partnership skills with product managers and engineers (Nice to have) Compensation range Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above. If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people. Learn more about the design team you'll be joining! Design at Gamma We're a group of passionate weirdos driving design and product at Gamma. Life at Gamma You get energy from small teams doing big things. You love when design, code, and storytelling overlap. You default to action, even when the answer isn't clear yet. You value details, but know when to ship and move on. You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn. You believe AI should amplify creativity, not replace it. You know kindness and intensity are not opposites. You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen. Who we are Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It's the kind of place where you'll debate a pixel on Monday, laugh over someone's keyboard setup on Tuesday, and ship something remarkable by Friday. We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic - but that's what makes it interesting. Here's a bit about what it's like to work here, from people on the inside We asked the team what makes Gamma, Gamma. Here were some of their answers: "quirky, inspiring, fun, a little wild in the best way" "You can have an idea and just run with it." "Everyone's talented and humble - the mix keeps you sharp." "We ship cool stuff, learn a ton, and laugh a lot doing it." Meet the team We're a team of dreamers and doers building in beautiful San Francisco 🌉 We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more - and we can't wait to meet you! #J-18808-Ljbffr
    $107k-178k yearly est. 5d ago
  • Engineering Manager, Mobile

    Whatnot

    Remote job

    🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re‑defining e‑commerce by blending community, shopping, and entertainment into a community just for you. As a remote co‑located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces - together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking lb bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join ustree to enable anyone to turn their passion into a business, and bring people together through commerce. 💻Role As a senior leader within App Platform Engineering, you will play a critical role in shaping the future of Whatnot's mobile experience. You will lead teams responsible for the mobile foundations that power iOS and Android, partnering closely with product, design, infrastructure, and other platform teams to ensure our apps are fast, reliable, observable, and built to scale. This role is ideal for a leader who combines strong mobile technical instincts with organizational leadership, and who thrives in highly cross‑functional environments. You will help set direction, build alignment, off നിരവധി and raise the bar for mobile quality and performance across the company. Responsibilities Lead Marques and mentor a team of highly skilled engineers, guiding them through complex lead and mentor multiple mobile‑focused engineering teams, supporting both iOS and Android development and fostering strong technical leadership across platforms. Define and drive a long‑term mobile platform strategy, balancing near‑term delivery with foundational Sydney investments in performance, reliability, and developer experience. Championmobile performance and observability, ensuring teams deeply understand app health, user experience metrics, and production behavior at scale. Partner closely with product, design, infrastructure, and data teams to ensure mobile architecture and execution align withrollback company goals. Drive clarity and alignment across teams by setting expectations, building buy‑in, and navigating complex cross‑functional tradeoffs. Establish and evolve best practices around mobile architecture, testing, release quality, and technical debt management. Support and grow senior ICs and managers, creating clear growth paths and a strong bench of mobile leadership. TeammembersinthisrolearerequiredtobewithincommutingdistanceofourSan Francisco,Los Angeles, Seattle,or New Yorkhubs. 👋You CuriousaboutwhothrivesatWhatnot?We'vefoundthatembodyingalower,growthmindset,andhigh-impactdrivegoesalongwayhere. In addition to embodying our cultural principles, great candidates will also have: 10+ years of experience in software engineering, with significant experience leading mobile teams (iOS, Android, or both). A strong technical foundation in mobile application architecture, performance optimization, and production reliability. Deep familiarity with mobile observability and performance tooling, and a strong intuition for diagnosing real‑world app issues. Experience leading teams through ambiguous, high‑impact initiatives that require cross‑team coordination and influence. A collaborative leadership style - comfortable driving decisions and navigating trade‑offs. Proven abilityבע to scale teams, develop leaders, and create healthy, high‑performing engineering cultures. Comfort operating at both the strategic and tactical levels, with the judgment to know when to zoom in and when to step back. Bonus: experience working closely with backend or platform teams, or contributing to backend systems directly earlier in your career. 💰Compensation $280,000/yearto$330,000/year+benefits+equity. The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on an number of factors including, level, prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits(more details below) or equity. 🎁Benefits Flexible Time off PolicyandCompany‑wide Holidays(includingaspringandwinterbreak) Health Insuranceoptions including Medical,Dental,Vision Work From Home Support Home office set up allowance Monthly allowance for cellphone and internet Care benefits Monthly allowance for wellness Annual allowance towards childcare Lifetime benefit for family planning, such as adoption or fertility expenses Retirement;401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally Monthly allowance to dogfood the app All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use longue as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). \átis Parental leave 16 weeks of paid parental leave + one month gradual return to work * company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that binding role is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. #J-18808-Ljbffr
    $280k-330k yearly 5d ago
  • Engineering Manager

    Workos

    Remote job

    🚀 WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. We're a fully distributed team with employees across North American time zones. We're well-funded, having raised $100m in funding from top investors including Greenoaks Capital, Lachy Groom, and Lightspeed Ventures. Our fast-growing customer base includes rapidly growing SaaS companies like OpenAI, Cursor, Perplexity, Vercel, Plaid, and hundreds of others. About the role 💭 We're hiring an experienced Engineering Manager to lead a team of product engineers at WorkOS. We're looking for a leader who is excited to manage engineers, but approaches the role as a startup founding member would. This role is ideal for someone with a builder's DNA and you will play a key role in shaping product decisions, driving technical strategy, and empowering your team to execute on high-impact projects. You will also play a pivotal role in scaling the team, recruiting exceptional engineers. You're not just excited about software-you're obsessed with building the best developer platform. Responsibilities ✔️ Build and lead high-velocity teams that ship product fast and with polish Be deeply technical and hands-on: read the PRs, write prototypes, jump into the weeds Take raw ideas and turn them into working systems, even if you have to duct tape the first version Rally your team even when there is ambiguity, setbacks, or tough customer asks-run through walls when needed Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out Drive alignment on the roadmap and become an expert on customer needs related to the product areas your team owns Spend time with customers and engineers alike-digging into pain points, testing assumptions, and improving the craft Coach, mentor, and build a team of curious, scrappy, driven engineers-people who want to grow fast and build great things Qualifications 🌟 Track record of having successfully led product-focused engineering teams in high-performing organizations that shipped real impact You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back Bias for action and scrappiness: You don't over-optimize for process. You optimize for velocity, customer value, and learning You deeply care about the developer experience. You think about UX, APIs, performance, edge cases, and joy You ask "why" obsessively, and you push yourself (and your team) to learn constantly You build trust, give direct feedback, and create space for engineers to thrive You have experience partnering with internal recruiting teams to drive effective and fair hiring processes. You realize that recruiting is a large (and important!) part of your role. A track record of recruiting, hiring, and mentoring top engineering talent. Benefits (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. Benefits include: Competitive pay Substantial equity grants Healthcare insurance (Medical, Dental and Vision) for you and your family 401k matching Wellness and fitness monthly allowances PTO + paid holidays + unlimited sick leave Autonomy and flexibility with remote work Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
    $141k-204k yearly est. 4d ago
  • Engineering Manager - Scale High-Impact AI Teams (Remote)

    Scoutbee

    Remote job

    A tech-driven supplier intelligence platform is seeking an Engineering Manager in San Francisco to lead the growth of their engineering teams, fostering innovation while maintaining a strong culture. The role involves scaling teams, managing transitions, and driving impactful product development. Ideal candidates should have strong communication skills and experience in building engineering teams, particularly in a Post-Merger environment. Competitive compensation and a remote-flexible culture offered. #J-18808-Ljbffr
    $141k-204k yearly est. 3d ago
  • Engineering Manager - AI Healthcare Platform (Remote)

    Rad Ai

    Remote job

    A healthcare AI company is looking for an Engineering Manager to lead a fast-paced engineering team in San Francisco. You'll manage a variety of engineers, drive product strategy, and mentor your team. Ideal candidates have over 7 years of engineering experience, including at least 2 years in management, and a strong ability to improve team productivity and deliver quality solutions. If you're driven to innovate in healthcare technology, this role is perfect for you. #J-18808-Ljbffr
    $141k-204k yearly est. 3d ago
  • Engineering Manager, iOS

    Credit Genie

    Remote job

    Company Credit Genie is a mobile‑first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long‑term financial stability. Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting‑edge technology and customer‑centric solutions. Overview As the Engineering Manager for our iOS team, you'll lead a talented group of engineers building and continuously improving our iOS apps. You'll be accountable for delivery, quality, and technical direction across the mobile stack, while partnering closely with Product, Design, Data, Android, and Backend to ship polished, customer‑facing experiences. This is a rare opportunity to join a fast‑growing fintech startup where your work will have a direct, meaningful impact on both the company and the financial well‑being of our users. What You'll Do Lead and grow a team of iOS engineers, providing mentorship, coaching, and career development support to help individuals thrive and advance in their roles. Define and drive the team's technical roadmap in partnership with product managers and other cross‑functional leaders, aligning engineering efforts with business priorities. Oversee the architecture and delivery of our mobile applications, ensuring mobile solutions are performant, reliable, secure, and aligned with long‑term product and platform goals. Promote operational excellence and engineering best practices, with a strong focus on reliability, observability, and code quality. Hire and onboard iOS engineers, helping scale a diverse, high‑performing team while maintaining a strong bar for talent and culture. Manage and continuously improve team processes, leading sprint planning, execution, and retrospectives to drive effective collaboration and timely delivery. Requirements 3+ years of experience managing mobile engineering teams of 5 or more. 5+ years of hands‑on experience building and shipping native iOS applications in production. Experience building and operating mission‑critical mobile applications at scale, with a strong focus on reliability, performance, and release safety. Proven track record of leading teams to deliver complex projects. Experienced in mentoring future leaders and growing talent. Fosters a culture of ownership, accountability, and urgency. Familiar with incident management and on‑call operations. Comfortable working in fast‑paced, iterative environments with a bias for action. Solid understanding of security, data privacy, and regulatory compliance. Benefits and Perks Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness. We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment. Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees. 100% company‑paid medical, dental, and vision coverage for you and your dependents on your first day of employment. Monthly fitness reimbursement up to $100 or a full membership to LifeTime Fitness. 401(k) with a 3.5% match and immediate vesting. Meal program for breakfast, lunch, and dinner. Life and accidental insurance. Flexible PTO. Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks. Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview. #J-18808-Ljbffr
    $116k-161k yearly est. 5d ago
  • Senior Engineering Manager, Growth (In-App and E-Comm)

    Skylight 4.2company rating

    Remote job

    Skylight is a technology startup based out of Los Angeles and San Francisco. Our mission is to connect loved ones by creating the world's simplest products and services that improve family life. We make consumer products, like Skylight Frame and Skylight Calendar, that are loved by millions of people across the globe. Our founders are former venture capitalists and serial entrepreneurs, who have scaled this business to $180M+ in annual revenue while being completely bootstrapped and profitable. We think often about the thousands of smiles we are able to put on our customers' faces each day, and it fills our hearts with purpose. That's why we have been working hard to expand our team and invent, so that we can continue to bring the magic of Skylight to millions of loved ones throughout the world. This is the perfect role for you if you'd be proud to be the most business-oriented Engineering leader at the company, operating at the oft-overlooked intersection of Marketing and Engineering. Here's what that means: You'd own complex payment infrastructure, supporting multiple payment gateways and hundreds of thousands of paying subscribers. We're bootstrapped and profitable, and our subscription software is what allows us to continue to invest in innovation, brand‑building, and the team. So you would be the “Single Head to Crown” on the revenue stream that powers this company (no pressure!). You'd also define the future shape of our business by running rigorous AB tests of our pricing, packaging and merchandising, across our mobile app, our device, and our e‑comm site. The most business‑inflecting decisions we've made were dreamed up and AB-tested on our marketing site first, and you would oversee the infrastructure and implementation of all that experimentation. This is a Management position. Our ideal candidate is deeply experienced in e‑comm engineering and marketing tech, but most importantly they are an empathetic leader who has deeply internalized our cultural values: Autonomy, Rigor, and Care. Responsibilities You will be directly responsible for all aspects of our Growth Engineering: Managing engineers and cross‑functional partners with empathy Advocating for roadmap time to build great AB test infra and self‑serve marketing tools Communicating concisely and rigorously Overseeing SEO (and the emergent, hazy domain of LLM SEO) Building analytics and observability dashboards Monitoring and improving marketing site performance 6+ years of experience in e‑commerce and marketing tech Deep knowledge of React and Typescript Obsession with statistical rigor and eradicating sample bias World‑class cross‑functional problem‑solving and communication skills Ability to collaborate well with a fully remote team Our competitive compensation package includes: Competitive Salary + Equity Package 401K matching Wellness, learning, and home‑office budgets Health, Dental & Vision Medical Plans Tremendous autonomy to set the direction of your work Unlimited PTO Company holidays on the first Friday of every month (Except November & December) Equal opportunity employer Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you're the best person for the job, we want you on board! We hire across the U.S., but for legal reasons, we have to list NY and CO separately. For Colorado-based candidates, the range being offered for this role is $200-$230K based on experience and for California-based candidates, the range being offered for this role is $200-$230K based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr
    $200k-230k yearly 5d ago
  • Senior Program Manager, Sales Engineering Ops (Remote)

    Samsara 4.7company rating

    Remote job

    A technology company is looking for a Senior Program Manager in Sales Engineering to lead and improve processes for their Sales Engineering Team. This remote role requires expertise in organizational strategy and program management, with 5+ years of relevant experience. The manager will focus on enhancing efficiency and collaboration across teams, and will work closely with senior leadership. Candidates ideally have a background in industrial IoT and are skilled in tools like Jira and Salesforce. Salary ranges from $100,257.50 to $151,650 USD. #J-18808-Ljbffr
    $100.3k-151.7k yearly 5d ago
  • Senior Engineering Manager

    Cerebras 4.2company rating

    Remote job

    About Turing Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding, multimodality, and STEM. For enterprises, Turing builds proprietary intelligence systems that integrate AI into mission-critical workflows, unlock transformative outcomes, and drive lasting competitive advantage. Recognized by Forbes, The Information, and Fast Company among the world's top innovators, Turing's leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, McKinsey, Bain, Stanford, Caltech, and MIT. Learn more at ************** About the Role We are seeking an experienced Platform & Product Engineering Leader to build, scale, and evolve the world‑class GenAI training platform, including the large‑scale RL environments and data generation systems that train large language models and multimodal agents to improve performance in specialized domains from coding, reasoning, compute use to STEM and more. In this critical role, you will partner cross‑functionally with our engineering, product, data science and research teams to design and deliver a highly available, secure, and rapidly deployable platform that fuels innovation at a massive scale. You will lead a team operating horizontally across multiple product verticals, ensuring Turing's foundational systems can scale effectively to meet our exponential growth while maintaining exceptional developer productivity and agility. This role requires a balance of hands‑on technical execution, strategic leadership, and a long‑term platform vision. Responsibilities Strategic Leadership & Execution Define the technical vision and roadmap for verticals in the platform and product teams, ensuring tight alignment with Turing's overall product and company strategy. Anticipate and proactively solve scaling challenges related to our global developer network and AI systems, designing solutions that improve performance, observability, and reliability. Translate complex internal infrastructure and AI/ML needs into actionable platform initiatives and robust architecture improvements. Lead strategic planning sessions with Product, Infrastructure, and AI/ML leads to drive key business outcomes. Team Leadership & Culture Manage and mentor a high‑performing, geographically distributed teams, fostering a collaborative, highly autonomous, and outcome‑driven culture. Provide continuous feedback, coach for high performance, and amplify individual strengths across the team. Partner with the People team to attract, retain, and grow top‑tier, global engineering talent for Turing. Champion a culture of engineering excellence, accountability, and innovation across all development teams. Technical Delivery Oversee end‑to‑end technical execution: design, implementation, testing, and rollout of core platform components. Contribute to technical design reviews and the codebase when necessary, ensuring the highest technical quality and sound architectural choices. Build advanced automation, monitoring, and CI/CD systems that dramatically improve engineering velocity and system reliability across the global platform. Collaborate with Security, Finance, and Operations teams to align on governance, compliance, and cloud cost efficiency. Who You Are A strategic thinker and hands‑on leader who thrives at the intersection of scalable system design and implementation, developer productivity, and rapid company growth. A builder who knows how to balance execution speed with the long‑term scalability required for a massive global platform heavily integrated with AI agents. Comfortable navigating ambiguity, identifying system bottlenecks, and creating processes that scale with a fully remote and global team. Data‑driven in your approach and deeply passionate about building a strong, world‑class engineering culture. Requirements Location: Ability to work effectively in a fully remote and globally distributed team environment. Experience: 5+ years of proven experience in engineering management and leadership roles, preferably within high‑performance, product‑driven environments. Extensive experience building and maintaining production infrastructure systems supporting multiple product verticals. Demonstrated success in designing and deploying infrastructure that supports AI/ML capabilities. Hands‑on technical expertise in major cloud environments (AWS/GCP/Azure), Kubernetes, CI/CD, observability tools, and infrastructure‑as‑code tools (e.g., Terraform). Strong communication and stakeholder management skills across engineering, product, and operations in a remote setting. Bonus Points Experience working in a rapidly scaling startup or platform‑oriented company. Strong understanding of security, compliance, and cost optimization in large‑scale cloud environments. Why Join Turing At Turing, you'll be building the future of work. We offer the opportunity to: Shape the Platform: You'll have the autonomy and opportunity to shape the foundation of a world‑class, AI‑driven platform organization from the ground up. Work with the Best: Collaborate with engineers and researchers in top AI research labs and companies like OpenAI, Anthropic, Google, Meta in advancing GenAI super‑intelligence. Drive Massive Impact: Drive impact at a global scale, accelerating Turing's ability to innovate and connect the world's best talent with great jobs. Culture of Excellence: Join a remote culture that values autonomy, high standards, continuous learning, and making a difference. Salary Range: $220,000 - $260,000 + Equity Values: We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start‑Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection. We are Al forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing: Amazing work culture (Super collaborative & supportive work environment; 5 days a week) Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience) Competitive compensation Flexible working hours Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here. #J-18808-Ljbffr
    $220k-260k yearly 4d ago
  • Title : Engineering Manager, Seller - Remote USA (*eligible states)

    Realreal Inc. 4.0company rating

    Remote job

    About The Role In this role, you will lead the development of our Ruby on Rails and Elixir systems, guiding a team of engineers to implement innovative solutions that enhance both customer experience and operational efficiency. You will lead our seller team in driving improvements that enhance the consignor experience, both during the consignment process and post-sale. This role involves close collaboration with cross-functional partners and managing integrations between Salesforce CRM and our internal systems. This position is ideal for individuals with a strong background in distributed systems and technical leadership. States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What You Get To Do Every Day Leads and mentors a team of talented software engineers in designing and implementing high-quality software solutions. Leads the engineering efforts for our seller team, focusing on speed to market, scalability and reliability. Collaborates with cross-functional teams, including product management, Devops, and Customer, to develop and implement effective commission structures and strategies. Oversees the development and maintenance of our systems, ensuring scalability, performance, and security. Mentors and manages a team of engineers, fostering a culture of technical excellence and innovation. Fosters a culture of continuous learning and improvement, encouraging team members to explore new technologies and practices. Works cross-functionally with various teams to align engineering activities with broader company objectives. What You Bring To The Role Minimum Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven track record in managing and scaling distributed, public cloud-native systems and services. Hands‑on experience in collaborating with machine learning teams. Strong understanding of relational database systems (MySQL or PostgreSQL preferred). Excellent leadership skills with the ability to mentor and inspire a team of engineers. Strong communication and collaboration skills. Preferred Requirements: Extensive experience in Ruby on Rails development and architecture. Experience in working on and improving performance of Jamstack based applications. Experience with CRMs such as Salesforce. Experience with Elixir or a willingness to learn and incorporate it into our tech stack. Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $194,499.00-$216,109.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. #J-18808-Ljbffr
    $194.5k-216.1k yearly 4d ago
  • Engineering Manager, Product

    Recruiting From Scratch

    Remote job

    Who is Recruiting from Scratch:Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.https://www.recruitingfromscratch.com/ Title of Role: Engineering Manager, AI Product Engineering Location: San Francisco, CA Company Stage of Funding: Growth-Stage (Venture-Backed) Office Type: Onsite, 5 Days a Week Salary: $300,000 - $415,000 + Equity Company Description We are partnering with a rapidly scaling startup in the AI infrastructure space focused on transforming enterprise customer support. This company is building advanced conversational AI agents that are revolutionizing how businesses deliver support-combining deep context awareness, emotional intelligence, and problem-solving precision. Their mission is to create magical user experiences through AI agents that operate alongside human support teams. With top-tier technical leadership and a strong product-market fit, the company is entering its next phase of growth and is building out its engineering leadership to scale cutting-edge products for millions of users. What You Will Do As an Engineering Manager on the Product Engineering team, you will lead initiatives to design, develop, and scale the next generation of tools for training AI agents. You will be responsible for building systems that harness unstructured conversational data and convert it into actionable product insights. You'll work closely with cross-functional teams to define clear, ambitious roadmaps and ensure the technical execution is reliable, scalable, and impactful. This role is ideal for someone who thrives in early-stage environments, enjoys blending hands-on engineering with leadership, and is excited about defining the future of AI-powered customer experience. Key Responsibilities: Lead a team of engineers to build a platform for training AI agents used by Customer Experience teams Design scalable systems that analyze and extract insights from massive volumes of conversation data Develop real-time automation that monitors agent interactions and detects failures or anomalies Break down ambiguous product goals into tactical execution plans and development milestones Mentor engineers and contribute as a technical leader, supporting hiring and career development Ideal Background 6-10 years of professional software engineering experience 3+ years of engineering management experience Experience shipping high-impact features in fast-paced product teams Strong technical depth and comfort diving deep into full-stack issues, infrastructure, or monitoring Hands-on expertise in TypeScript and Python, especially in asynchronous environments Demonstrated ability to attract, hire, and mentor high-performing engineering talent Motivated by the fast pace, ownership, and opportunity for impact at early-stage startups Preferred Background as a founder or early engineering hire at a high-growth startup Experience building or integrating with AI/ML systems Familiarity with multi-modal models or conversational AI Undergraduate degree in Computer Science from a top-tier university Compensation and Benefits Base Salary: $300,000 - $415,000 Equity: Competitive, early-stage stock options Benefits: Comprehensive medical, dental, and vision coverage Visa sponsorship available Daily in-office meals and snacks Learning and professional development support Premium technical tools and hardware Opportunity to work on a world-class product alongside some of the most ambitious builders in the industry This is a rare opportunity to join a generational company at the inflection point-where your leadership and technical contributions will directly shape the future of AI-driven enterprise software. If you're excited about scaling powerful AI systems and building with velocity in a highly collaborative team, we encourage you to apply. Salary Range: $300,000-$415,000 base.https://www.recruitingfromscratch.com/ #J-18808-Ljbffr
    $131k-191k yearly est. 2d ago
  • Program Manager, Engineering (Remote, Term Contract)

    Alltrails 4.0company rating

    Remote job

    AllTrails is the world's most popular and trusted platform for outdoor exploration. We connect people to the outdoors, help them discover new places, and elevate their experiences on the trail. With the most comprehensive collection of trails in the world, AllTrails supports inclusive access to nature for a global community of millions of trailgoers. Every day, we solve incredibly hard problems to get more people outside, for their wellbeing and the collective care of the natural world. Join us! This is a U.S.-based remote position. San Francisco Bay Area employees are highly encouraged to come into the office one day a week. About the Role AllTrails is seeking a Program Manager, Engineering, to join us on a five-month contract. This role co-leads an agile cross-functional user feature team comprising product managers, designers, and engineers, focused on helping our community find their way outdoors. You will ensure the timely and urgent delivery of roadmap projects and bug fixes through effective management of the product development lifecycle and daily operations. To be successful, you must have a bias for action, a willingness to dive headfirst into any problem, and a belief that no task or responsibility is too small for your help. This five-month contract role is a U.S.-based remote position. What You'll Be Doing Co-leading a user feature team that helps our community find their way outdoors Collaborating with cross-functional teams (e.g., Product, Design, Data, Engineering) to realize shared goals Shepherding the team through roadmap planning, product development lifecycle, sprint processes, meetings, and daily operations Managing the timely delivery of roadmap projects and bug fixes Coordinating business need responses, including shifting projects, people, and priorities accordingly Ensuring the team is executing with speed, urgency, and velocity Communicating progress with all stakeholders, including the executive team Identifying and mitigating risks, and enabling others to be successful Leading blameless post-mortems for continued improvement Requirements 3+ years of Program Management experience working with a team of product managers, designers, and engineers Experience working with mobile, web, and backend engineering development teams on consumer-facing products Professional experience communicating with executive leadership Professional experience working in a fast-paced agile environment Proficiency using Jira for project management, issue tracking, sprint planning and execution, and reporting A self-starter comfortable working autonomously with minimal supervision An ownership mentality with a bias for getting things done, regardless of the task Cross-functional team player who can build positive relationships and influence without authority Passion for our mission, values, and the outdoors Humility, empathy, and open-mindedness AI Native: You naturally incorporate AI tools to enhance your work. You're comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making Nice to Have Proficiency using Slack, Google Suite, and Figma Professional experience working with SaaS $55 - $70 an hour This range represents a good faith estimate of a successful candidate's starting salary which is determined based on a variety of factors such as skills, experience, training and credentials, as well as other business purposes or needs. It is not typical for a candidate to be hired at or near the top of the range of their role and compensation decisions are dependent on the factors and circumstances of each case. Nature celebrates you just the way you are and so do we! At AllTrails we're passionate about nurturing an inclusive workplace that values diversity. It's no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We're focused on creating an environment where everyone can do their best work and thrive. AllTrails participates in the E-Verify program for all remote locations. By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice. #J-18808-Ljbffr
    $55-70 hourly 1d ago
  • Senior HRBP Manager, Engineering Remote - US

    Twilio 4.5company rating

    Remote job

    About the job As a Sr HRBP Manager, you'll work side‑by‑side with senior leaders in Twilio's engineering org to craft bold talent strategies that grow organizational capabilities, evolve ways‑of‑working, and fuel a culture built to deliver world‑class CPaaS products. You'll report directly to the HRBP lead for the Chief Product Officer and join a group of high‑impact HR peers. This role is custom‑built for someone who thrives in a product‑development environment and is motivated to drive organizational success. Responsibilities This role brings energy, insight, and action to every challenge by: Taking a consultative, data‑driven approach to uncover opportunities Using analytics and insights to drive timely, targeted outcomes Building high‑ROI programs, ranging from org design, workforce planning, and culture curation Partnering closely with HR COEs to ensure your functional talent strategy syncs with cyclical programs Turbo‑boosting your productivity with sensible usage of AI tools As a trusted advisor you'll: Maintain a strong say:do ratio and uphold confidentiality Activate effective executive coaching skills Leverage deep understanding of engineering orgs to shape outcomes Lead by example-living and modeling Twilio Magic (values) Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! 10+ years of HRBP experience and 4+ years partnering with software engineering or product management teams Deep knowledge of engineering orgs, including operating models, methodologies, roles, and trends Proven ability to deliver scalable, high‑ROI, business‑first people programs Exceptional communication, coaching, and relationship‑building skills Energized by learning, solving complex problems, and driving results Experience partnering with internal OE consultants and/or HCM strategy firms Background working within HRBP teams that build and drive functional talent strategies Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520.00 - $176,900.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840-$187,300.00 Based in the San Francisco Bay area, California: $166,400.00-$208,000 This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 12/15/25 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr
    $166.4k-208k yearly 5d ago
  • Incident and Major Incident Manager-Remote

    Globexpeople

    Remote job

    HIRING…. We are looking for experience for Incident and Major Incident Manager to support our US team via remote. Employment Type: Full-time Independent Contractor Duration: Open-ended contract Shift: US Day Shift (8 hours shift) Equipment: Company Provided Responsibilities: Governance & Leadership Establish and oversee the central MIM pilot for our client. Provide leadership and guidance to Global Process Owners to elevate incident and major incident management practices. Act as a thought leader in refining frameworks, processes, and escalation models for our client's IT operations. Operational Management Actively manage and coordinate operational activities during Major Incidents, ensuring timely resolution and effective communication across our client's IT teams and service providers. Handle escalations to Global Process Owners and ensure alignment with our client's priorities. Collaborate with our client's IT teams and providers to implement process enhancements that improve incident response and resolution times Analytics & Continuous Improvement Develop tools, dashboards, and reporting mechanisms to track incident trends and performance metrics for our client. Identify recurring issues and partner with Global Process Owners to design and implement long-term mitigation strategies. Promote a culture of proactive incident prevention and operational resilience within our client's environment Requirements: Proven experience in Incident Management and Major Incident Management within large-scale IT environments. Strong leadership skills with the ability to influence and guide global stakeholders. Expertise in ITIL frameworks and best practices for incident management. Excellent communication and coordination skills, especially during high-pressure situations. Experience in developing reporting tools, dashboards, and performance metrics. Ability to identify systemic issues and implement sustainable solutions If you are interested send your CV's to [email protected]
    $67k-98k yearly est. Auto-Apply 9d ago
  • Lead Incident Manager

    Shop Trulieve 3.7company rating

    Remote job

    If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. To learn more about our company, please visit our website; ************************ Requisition ID: 17086 Remote Work Available: Yes Position: Lead Incident Manager Location: Remote/East Coast, United States Department: IT Infrastructure Reports to: IT Service Management (ITSM) Leader Job Summary: The Lead Incident Manager (LIM) is at the forefront of managing critical outages and Severity 1 and 2 incidents that impact on our business's Ecommerce, ERP (Enterprise Resource Planning), and all vital systems to ensure uninterrupted operations. The LIM is responsible for leading and facilitating the major incident process, and he/she acts as the single point of contact for all parties involved in the incident, including technical experts, vendors, customers, and leadership. The LIM coordinates the incident response, communication, escalation, resolution, and post-incident review activities to ensure that the incident is managed effectively and efficiently. As an integral member of the IT Service Management Team, this role is central to preserving the operational integrity of our company's critical systems and demands a professional with a keen sense of urgency, the ability to take control during outages, and drive towards swift resolution while keeping key stakeholders informed. The LIM will be instrumental in maintaining our company's reputation for reliability and customer satisfaction. Key Responsibilities: Plan, lead, and coordinate all activities involved in the incident management process for major incidents, including SWAT Call/War Room commencement, triage, communications, and third-party escalations, ensuring rapid resolution to minimize business impact. Establish and oversee communication channels, such as conference bridges and war rooms, during incidents. Demonstrate a proactive, assertive, and decisive approach during major incidents; assume responsibility of the War Room and drive solutions without waiting for direction. Ensure effective communication and coordination with technical teams, management, vendor partners, and key stakeholders throughout the incident lifecycle. Establish and manage a Major Incident Team (MIT) to ensure efficient incident resolution. Responsible for the escalation of major incidents to IT teams, Senior and Executive Leadership, and external partners to ensure appropriate awareness, engagement, and focus. Ensure publication of accurate and timely initial and subsequent communications (Tech Comms and Microsoft Team Chat updates) regarding incident status, impact (if known), interim solution/workaround, resolution, etc. to relevant audiences (Senior and Executive Leadership, internal Stakeholders, and Facilities/Retail). Schedule and facilitate Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement. Ensure a Root Cause Analysis (RCA) is conducted, the appropriate RCA documentation is published, and applicable Problem/Defect Incident tickets are generated and resolved. Establish and evaluate high-level service and infrastructure dashboards and address identified anomalies. Identify opportunities and takes ownership for automation and/or continuous improvement of Major Incident Management process steps and best practices. Develop, maintain, and enforce incident management policies, procedures, documentation, and metrics. Skills: Strong analytical and problem-solving abilities. Excellent organizational and multitasking capabilities. Ability to collaborate effectively with IT teams and stakeholders. Proficiency in incident management software and communication tools. Qualifications: Proven experience as a Major Incident Manager or in a similar role within a large enterprise environment. In-depth knowledge of IT service management and incident management processes. Exceptional leadership, coordination, and communication skills. Capacity to work under pressure and manage high-severity incidents effectively. Familiarity with Ecommerce and POS platforms and the critical systems that support business operations. Experience with ITSM tools and incident tracking systems. Expectations: Ensure a swift and organized response to incidents, minimizing disruption to business and customers. Ensure the resolution of the issue/outage via workaround or permanent fix swiftly and efficiently. Uphold the stability of IT services and support business continuity. Lead the assembled MIT with confidence and authority during high-pressure situations. Maintain up-to-date and accurate records ensuring that the Major Incident Team (MIT) can quickly reference historical incidents and apply proven solutions, facilitating a more efficient and effective response to future incidents. Maintain clear, effective, and timely communication with all involved parties during an incident. Ensure the overall administration, workflows, reporting, and dashboards are maintained and kept up to date, including contact information, technical diagrams, Post Major Incident Reviews, and Root Cause Analysis Experience: Strong leadership and decision-making skills. Possess a record of successfully managing major incidents in a high-stakes environment. Proficiency in IT Service Management (ITSM). Proficiency in incident response and reporting, infrastructure, metrics, production environments, managing technical issues, client-facing solutions, and a working knowledge of network operations. Experience in dealing with high-pressure situations, including direct communication with Executive and C Suite level audiences, is highly desirable. Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise. Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.
    $72k-101k yearly est. 60d+ ago
  • Sr. Incident Manager

    Varo 4.4company rating

    Remote job

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. The Senior Incident Manager is responsible for leading the response to major technology and service incidents that affect customers. This role owns the full incident management process across the Varo bank. It sets the rules of engagement with internal teams and with external partners such as Amazon Web Services Incident Detection and Response and other managed service providers. All customer impacting incidents must follow one process with one severity model, one communication flow, and one incident commander, regardless of where the alert originates. The Senior Incident Manager ensures early detection, fast triage, clear communication, and complete follow up. This person will improve resiliency, reduce repeat incidents, and help protect customers and the bank.What you'll be doing Incident Command and Coordination: Act as the Incident Commander during major incidents, leading the incident bridge, assigning actions, and coordinating all involved teams (engineering, operations, security, and vendors) to drive timely resolution Unified Process Ownership: Own the entire incident management lifecycle, ensuring all incidents strictly follow a single workflow, communication path, and severity model from detection to recovery and closure Structured Handoffs: Guarantee that all handoffs between shifts and different teams are documented, clear, and complete to maintain continuity and prevent information loss Vendor Rules of Engagement: Define and maintain clear rules of engagement with all external partners (like AWS Incident Detection and Response), specifying incident opening criteria, escalation paths, and the definitive process for control transfer back to internal teams Centralized Communication: Prevent external partners from running parallel bridges or communication paths; mandate that all parties work exclusively through the designated Incident Commander and one coordinated channel. Internal and External Communication: Deliver short, clear, and factual internal updates focused on impact and next steps, while also coordinating with customer support, marketing, and compliance teams for timely and accurate external and executive communications Post-Incident Analysis and Prevention: Lead comprehensive post-incident reviews to document root cause, impact, and contributing factors, and diligently track all corrective and preventive actions to completion, actively seeking out and pushing for lasting fixes to repeating patterns You'll bring the following required skills and experiences Experience & Incident Command: Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles, including demonstrated experience as an Incident Commander for major incidents Post-Incident Leadership: Proven ability to lead post-incident reviews and effectively drive all follow-up corrective actions to completion Domain Expertise (Frameworks): Strong understanding of incident management frameworks tailored for real-time digital banking or high-availability digital services Technical Knowledge (Infrastructure): Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts Domain Expertise (Banking/Services): Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys Communication & Availability: Strong writing and communication skills combined with the ability to support off-hours incidents or participate in a 24/7 rotation Education & Certifications: A Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience. Relevant certifications (e.g., AWS Cloud Practitioner, ITIL) are a plus but not required We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************
    $85k-109k yearly est. Auto-Apply 39d ago
  • Design Manager/ Lead

    Dev 4.2company rating

    Remote job

    Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description You may be located anywhere in Germany, the UK, the East coast of the US, or out of one of our hub offices and work remotely. We are looking for an experienced people leader who can drive design vision, manage big initiatives, help push our product to the next level, and grow the design organization. Our team is highly collaborative, fuelled by excellence, and pushes for innovation. What you'll deliver You will scale and manage a team of 3-6 product designers and be responsible for their growth You will bring strong viewpoints to the table and drive inspiration through innovation You will mindfully scale our product to grow with our design system and brand You will be able to attract, select, and retain a group of diverse high-quality designers You will foster an atmosphere of trust, inclusion, and purpose You will create and drive design vision and strategy for your product area and collaborate with other senior leaders to execute on it You will develop a solid understanding of the SmartRecruiters platform and proactively contribute ideas for experience improvements Qualifications 8+ years of experience in Product Design 3+ years of design management experience Proven ability to turn complex product design problems into intuitive solutions Full comfort with user research, design systems, and agile methodologies An expert eye for detail, excellent communication, and organizational skills Experience in a startup-like environment with iterative, value-driven product releases Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $77k-126k yearly est. 60d+ ago
  • CAD Manager T4

    Graef 4.0company rating

    Remote job

    a leading U.S. consulting firm, has been providing exceptional careers and quality engineering, planning and design services to our clients for over 60 years. We recognize that the best workplaces are filled with technically excellent, innovative, creative, and highly motivated people. GRAEF is more than just a business. We are a committed employer and community member. We invest in our employees as we do our clients, providing a challenging and rewarding environment where you can grow both personally and professionally. GRAEF values exciting work and lasting relationships; we embody values that speak to loyalty, service, quality and integrity; and we strive to grow with these ideas leading the way. We have an exceptional opportunity for a results-oriented CAD professional to join our growing team who will split their time between production and non-production work. Our ideal CAD Manager will have a diverse background in the AEC industry, and be a proactive communicator willing to work cooperatively with managers and production leads that know how to get the work done. CAD Manager responsibilities may include: * Oversight & maintenance of FDOT\IDOT\MnDOT CAD standards throughout the company. * Assist in creating/maintaining Corporate and Local Detail Library. * Open Roads Designer (ORD) standards and workflows to promote work-sharing between offices. * Beta test software/upgrades/add-ons prior to company-wide deployments. * Assist in troubleshooting software/workflow problems in day-to-day operations. * Record drawing standardization and protocols. * E-Field booking programming and standardization. * Attendance to user groups to ensure team is using efficient means within the software. * Prepare renderings and project simulations. * Application support/knowledge management. * Lead training sessions. We are considering candidates for our CAD Manager position who meet the following basic qualifications: * A minimum of 5 years of production CAD experience, focused on the transportation discipline but interacting with and leveraging models and drawings from multiple disciplines for coordination. * 2-year technical degree preferred. * Open Roads Designer and MicroStation experience required. * Production-work capable within a specific discipline. * Knowledge of National CAD Standard documents a plus. * Technical writing and documentation skills a plus. * Strong organizational skills with the ability to manage and prioritize multiple short and long-term tasks and project deadlines. Why GRAEF? We are proud to offer a complete benefit package to include: * The hourly rate for this position is $38.00-$55.00/hour. (Rate to be determined by the applicant's education, experience and skill set, as well as internal and external equity.) * Training, Mentorship, and Leadership Development Programs * Tuition Reimbursement * A team atmosphere dedicated to open communication and collaboration * Flexible Schedule/Remote work options * Embed yourself in the community by participating in numerous outside activities that GRAEF endorses and supports * Medical/Dental/Audio/Visual Insurance * Paid Time Off * Life Insurance * Short and Long-Term Disability * Flexible Spending Plans * Retirement Savings Plan * Employee Stock Ownership Plan (ESOP) * Corporate Casual Dress An Equal Opportunity Employer/Affirmative Action Employer - Disabled/Vets
    $38-55 hourly 60d+ ago

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