Information technology manager jobs in Hamburg, NY

If you have experience with accounting information systems, a problem-solving mindset, and enjoy working with complex data sets and delivering solutions, then we want to talk with you! Hodgson Russ LLP, a regional law firm with two hundred plus attorneys in nine offices, is seeking a Accounting Systems & Applications Analyst to join our busy accounting team. This is a hybrid role. Some on-site work is required in Buffalo and/or Rochester. In this role, you will be responsible for maintaining and supporting the Accounting Department's information systems, including upgrade management, data maintenance and user support, implementation of new modules and features, and managing integrations with third party applications. This position is project management-oriented and includes the following key responsibilities: Ownership of Elite 3E accounting software; expense management, collections management, and other accounting applications; overseeing design, system set ups, user accounts and permissions, customization, architecture, and nomenclature of each application. Liaison between Accounting and IT. Provide accounting software support as point-of-contact for problem-solving and/or escalating internally to IT or to vendor support channels as needed. Contributing to the design of financial reports using PowerBI, SSRS, and AFS (Xcelerate). Driving data consistency and integrity through record maintenance across all Accounting applications. To succeed in this role, you will need excellent communication and project management skills, as well as the ability to prioritize and meet deadlines, identify and anticipate needs, and deliver highly accurate and reliable results. Strong computer skills, including proficiency in Microsoft Office and significant practical experience with enterprise accounting applications are required. A Bachelor's Degree in Information Technology & Management, Finance, or Accounting is preferred, with eight years' full-time experience in an accounting and/or information technology role preferably working within the business services sector. Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo or Rochester is $87,043 to $107,130. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level. Please apply by clicking through application. If your skills and experience match this position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ. Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. *************************************************

We are seeking an experienced Project Manager to oversee integration and digital platform projects, with a strong emphasis on implementations involving collection software platforms. The successful candidate will manage project scope, timelines, and stakeholder communication while ensuring delivery of high-quality, compliant, and scalable solutions. Key Responsibilities Lead planning and execution of integration and digital platform initiatives, including requirements gathering, scheduling, and delivery oversight while managing integrations across internal systems, third-party applications, and collection software platforms (e.g., debt collection systems, payment platforms, CRM integrations, workflow automation tools). Coordinate cross-functional teams, external vendors, and stakeholders to ensure alignment and timely execution of project objectives. Develop and maintain project documentation, including plans, status reports, risk assessments, and post-implementation reviews. Translate business needs into clear functional and technical specifications for engineering and digital platform teams. Oversee testing, validation, and quality assurance for integration and platform-related deliverables. Ensure all solutions meet required regulatory and compliance standards, particularly within collection and financial service environments. Qualifications 3-5+ years of project management experience, preferably with software integrations, digital platforms, or system implementations. Experience with collection software platforms or receivables/collections technology preferred. Strong understanding of APIs, data mapping, and integration workflows. Excellent communication, organizational, and stakeholder management skills. Proficiency with project management tools (e.g., Jira, Asana, Smartsheet). PMP, CAPM, or Agile certification is a plus.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **ServiceNow Consulting Manager - IT Operations Management (ITOM)** In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. **The opportunity** You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements. **Your key responsibilities** As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients. + Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area. + Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. + Provide direction and feedback to team members, ensuring successful task completion. **Skills and attributes for success** Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. + Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases + Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) + Ability to build and foster client relationships and demonstrate the value of EY services + Excellent business acumen with the ability to make fact-based decisions and resolve conflicts + Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation + Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps + Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes + Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources + Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs + Ability to support pre-sales efforts including creating proposals and estimates + Ability to create high quality deliverables and project artifacts **To qualify for the role, you must have** + A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline + Typically, no less than 4 - 6 years of relevant ServiceNow ITOM/CMDB project experience + ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) + Minimum of 2 of the following ServiceNow certifications: + ServiceNow Certified Implementation Specialist - Data Foundations + ServiceNow Certified Implementation Specialist - Discovery + ServiceNow Certified Implementation Specialist - Event Management + ServiceNow Certified Implementation Specialist - Service Mapping + 5+ years of Big 4 or equivalent consulting experience + Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization + Experience leading teams and supervising others + A driver's license valid in the U.S. + Ability to travel to meet client needs **Ideally, you'll also have** + ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) + ServiceNow Certified Implementation Specialist - ITSM or HAM or SAM + Performance analytics and reporting experience - certifications are a plus + Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower) **What we look for** We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Job DescriptionInfomatics is partnered with large Space & Defense Manufacturer that is looking to hire an IT Relationship Manager near Buffalo, NY. As the IT Relationship Manager, you'll have the overall responsibility to serve as the strategic interface with assigned business units and/or functional areas for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. You will be the business relationship link between business units or functional areas and IT and helps shape and guide Key IT Initiatives. This includes… Communicating critical decisions, priorities and project information to facilitate the relationships between the functional areas and IT. Proactively advise on technology risks and opportunities to build systems of the future, support competitive advantage and improve efficiency and effectiveness. Partner with functional leadership and other stakeholders to define and prioritize opportunities. Having a working understanding of how to articulate appropriate criteria for investment in a project (e.g. ROI, productivity, security, compliance). A successful IT Business Partner will strive to be a “trusted advisor,” and serves as the primary IT point of contact for managers and stakeholders of the assigned functions or business units. You will support in delivering technology products that meet the needs of the business and support strategic initiatives and planning activities. Here is what you can expect in this role:The IT Relationship Manager position is responsible for understanding Space & Defense and Enterprise IT functional strategies and how they support business strategy in order to identify and effectively communicate ways to use technology to help achieve strategic goals. The role will be a key partner for the Power & Data Sector to connect with IT services originating locally, at group level, or corporate level.Background & Experience Required: Must have at least a Bachelor's degree and 7 years of related experience managing relationships in a technical environment. IT/Technical background - Experience in ERP, PLM, MES and/or engineering applications. Ability to build a consensus of opinion and influence strongly help opinions The ability to explain concepts clearly to a variety of stakeholders in a variety of topics Knowledge of engineering & manufacturing processes This position requires access to US export-controlled information. What's in it for you? Great work environment.Flexible Planned Vacation - no minimum or maximum number of days off Outstanding Health BenefitsGenerous 401K company contribution and match

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. About CICS Celebrating 60 years of pioneering contributions to computing, the Manning College of Information and Computer Sciences (CICS) at UMass Amherst is home to approximately 900 graduate and 1,800 undergraduate students with programs that are ranked among the top twenty-five in the nation by U.S. News & World Report. CICS research encompasses all major technical specializations across the profession and serves as the focal point for interdisciplinary computing research at UMass Amherst. More information about the college and its revolutionary vision for computing research and education-Computing for the Common Good- can be found at cics.umass.edu. Job Summary The Manager of User Support within the Manning College of Information and Computer Sciences' (CICS) IT group oversees and leads a team of technical professionals in providing comprehensive user support services to faculty, staff, students, and researchers within the College. They manage the day-to-day operations of user support to ensure efficient resolution of technical issues of over 1,100 desktops, laptops, and server systems while maintaining a high level of customer satisfaction. The Manager of User Support also works closely with the Unix team on support and management of network and server-based systems including HPC and GPU clusters, switches, routers, and security programs ensuring optimal customer services and performance. Essential Functions Develops and maintains a vision of user support for the Manning College of Information and Computer Sciences (CICS). Manages a team of technical professionals, including two Software Specialists, an Audio Visual (AV) Technician, and a small number of student workers. Provides regular guidance, senior technical computer/software expertise, coaching, and performance feedback. Develops, implements, and manages CICS IT's online ticketing system for the user support team. Assesses and prioritizes user support requests and delegates them appropriately, ensuring timely and effective resolution of technical issues. Provides guidance on complex or unique requests/issues as needed and independently manages escalated issues or concerns. Develops and manages onboarding and offboarding programs and processes for faculty, staff, researchers, and graduate students. Collaborates with the IT Office Coordinator and CICS HR to coordinate orientation services, ensuring new employees and students are equipped with the necessary resources and knowledge to effectively use the computing environment. Develops and maintains user support processes, procedures, and documentation. Oversees the creation of training materials pertaining to user support troubleshooting and usage of CICS IT services. Provides technical consulting services to faculty, staff, researchers, and graduate students regarding cybersecurity and software, to support research and the administrative functions of the college. Monitors and analyzes user support trends, identifying areas for improvement and implementing proactive measures to enhance user experience. Collaborates with other members of CICS IT to develop, plan, and implement system upgrades, enhancements, and deployments. Develops and manages end-point device security programs for the college and collaborates with the Unix team on overall security programs. Ensures proper security configurations and software updates and monitors for potential threats. Frequently assists with the installation of computer and AV hardware and associated furniture. Stays abreast of emerging technologies and industry best practices related to user support and research computing. Other Functions Performs other duties as assigned or required to meet department, college, or university goals and objectives. May provide database usage and troubleshooting support to department administrative users. Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and university policy. Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree with four (4) years of experience in IT user support or a related technical role or a Master's degree or higher in Computer Science, Information Technology, or a related field and two (2) years of related experience. Experience supporting, configuring, and managing large deployments of Mac, Windows, and Linux or Unix based operating systems. Experience supervising and mentoring one or more staff members. Experience in a heavy customer-focused position involving deep technical knowledge of the organization's software services. Experience creating and implementing end-point security programs across a large enterprise. Excellent technical troubleshooting and problem-solving skills. Ability to accept constructive feedback regarding customer experiences with IT services. Strong oral and written communication skills. Ability to explain technical jargon to a non-technical audience, use tact, and maintain protection of private and secured information. Ability to work both independently and to be part of an effective team with a highly cooperative and collaborative work style. Strong interpersonal and open communication skills with the ability to interact effectively and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents. Independent initiative. Must have the ability to stay on task and work productively with a minimal amount of supervision or guidance. Willingness to take on a variety of tasks related to the successful operation of the college's IT group and CICS. The ability to adapt and work effectively as the college grows and evolves, demonstrating flexibility and openness to new technologies and approaches to user support. Ability to work effectively and collegially under pressure. Ability to exercise sound judgment and integrity and maintain confidentiality. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Master's degree or higher in Computer Science, Information Technology, or a related field. Experience managing a small team of software specialists. Relevant certifications such as ITIL, HDI, or CompTIA A+. Experience working in a higher education or an academic environment. Familiarity with IT service management frameworks and tools. Knowledge of virtualization technologies. Experience with scripting languages and automation tools. Understanding of cybersecurity best practices. Physical Demands/Working Conditions Required to push, pull, and lift objects up to 50 pounds. Typical office environment. Work Schedule Monday - Friday, 9am - 5 pm. This position may be part of an on-call rotation, which requires the employee to work some nights and weekends. Salary Information Salary Level 28. Exempt Hiring Ranges. Special Instructions to Applicants Along with the application please submit a resume, cover letter, and the names and contact information for three (3) professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Industry/Sector Not Applicable Specialism Assurance Management Level Senior Associate At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. In digital assurance at PwC, you will focus on providing assurance services over clients' digital environment, including processes and controls, cyber security measures, data and AI systems, and their associated governance, to help organisations and their stakeholders build trust in their technology while complying with relevant regulations. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Digital Assurance and Transparency team you will provide services related to controls around the financial reporting, compliance and operational processes, including business process and IT management controls. As a Senior Associate you will analyze complex problems, mentor others, and maintain rigorous standards. You will facilitate and finalize deliverables involving financial reporting and information technology risks, processes and controls. Responsibilities - Support controls around financial reporting, compliance, and operational processes - Analyze complex problems and provide actionable insights - Mentor junior team members and provide guidance - Maintain exceptional standards in every client engagement - Facilitate and finalize deliverables involving financial reporting - Address information technology risks, processes, and controls - Utilize firm methodologies and technology resources effectively - Navigate complex situations to deliver quality outcomes What You Must Have - Bachelor's Degree - 2 years of IT auditing, consulting and/or implementing - Before starting with PwC, you need to meet educational requirements to be eligible for the primary credential license relevant for practice area, such as having 150 credit hours for the CPA license in the state in which your office is located or the educational requirements to license for the Information Systems Auditor (CISA) license. What Sets You Apart - Preferred fields of study in: Mathematics, Accounting, Finance, Management Information Systems, Computer and Information Science, Economics, Business Administration/Management, Engineering, Accounting & Technology, Accounting and Finance - Certified Public Accountant (CPA) License or Certified Information Systems Auditor(CISA) - Thorough knowledge of financial reporting and IT risks - Proficiency in Oracle, SAP, and security technologies - Familiarity with COSO Framework and CoBIT - Identifying key risks and controls - Experience with Sarbanes Oxley readiness - Project management skills - Creating a positive team environment - Interacting with clients on solutions Travel Requirements Up to 40% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ************************************* PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $72,000 - $184,440. For residents of Washington state the salary range for this position is: $72,000 - $212,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

Let's Work Together Senior Service Desk Manager is based in Buffalo,NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State. Job Description The role: Senior Service Desk Manager The Senior Service Desk Manager is responsible for providing exceptional vision and leadership to a team of technology professionals who are responsible for providing end user technology support services. This position will lead a team providing exceptional customer service to the State of New York employees and handle all relative communications with leadership and Service Desk personnel. This position is responsible for leading and overseeing all Service Desk elements -- client relations, staffing to meet ever changing workflow needs, operational reporting, employee relations, and onboarding/offboarding support. This position requires strong problem solving skills and must ensure both operational stability and end user satisfaction. Communication skills are a must as the Senior Service Desk Manager will be required to interact with all areas of leadership to further refine, optimize, and transform the Service Desk's ongoing services. The Senior Service Desk Manager must strive to create a positive work environment and actively work to create strong business and staff relations Responsibilities: Manage all operational and daily activities of assigned resources to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements defined in the client contract and based on established company objectives. Oversee daily volume of tickets generated from each client ; help prioritize tickets across all clients to ensure timely resolution of issues with highest impact on clients. Responsible for developing and documenting processes and procedures particularly in a SLA driven environment Participate in resource management meetings on a weekly basis to identify resource-requirements across the department and to ensure optimal productivity levels are achieved by all technical resources each week. Define internal Service Desk performance indicators for quality assurance in support of customer facing performance indicators and present them to management. Proactively manage communications pertaining to technical support, operations, changes, outages, and issues in a timely, professional manner. Regularly communicate service performance levels to key stakeholders, including Project Executives, Operations Manager, and Interface Manager. Serve as key point of contact for all matters related to the Service Desk, including: implementation of Service Desk strategy and initiatives, client and/ or account team escalations, Service Desk reporting, Service Desk productivity, and Service Desk hours of coverage. Supervise Team Leads, assigning duties and preparing and delivering performance reviews. Manage resources, including sourcing for, hiring, developing, and retaining high-performing staff. Manage resources to achieve objectives and satisfy client requirements; promote cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness. Responsible for all Human Resource actives at the Service Desk. Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required. Ensures and drives an engaged culture Excellent verbal and written communication skills Excellent customer service skills Qualifications Education/Experience: Bachelor's degree required; MBA preferred Minimum of 5-7 years of operations experience in combination with five or more years of managing technical personnel required 5-7 years of relationship management experience, with a minimum of 1 year in an outsourcing setting or equivalent combination of education and experience preferred Additional Information nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary “nterprise” software platform delivers a highly differentiated value proposition for our customers and partners. More information about nfrastructure can be found at ********************* Apply for this job or another online today at ************************************************** nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at ******************* Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! This position is located in our Buffalo-NY office with opportunity to be on a hybrid schedule and a few days remote per week. We're seeking a hands-on Manager, Azure Technical Support with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence. This role blends strategic leadership with technical depth-ideal for someone who thrives in fast-paced environments and enjoys solving complex challenges. Team Management Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers Foster a culture of accountability, learning, and continuous improvement Conduct regular performance reviews and skill development planning Operational Excellence Define and monitor KPIs such as MTTR, ticket volume, and CSAT Drive automation of diagnostics and resolution workflows using Azure-native tools Ensure compliance with security, privacy, and governance standards Cross-Functional Collaboration Partner with Product, Engineering, and SRE teams to align support with platform goals Coordinate with global support teams to share best practices and insights Represent the support function in strategic planning and roadmap discussions Technical Leadership Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity Ability to work with customer base via phone and email for escalations or day to handling Stakeholder Engagement Present weekly insights, trends, and recommendations to leadership Advocate for customer-centric solutions and proactive support strategies Required Skills & Qualifications High school diploma (or equivalent) required. Secondary degree preferred. 5+ years of experience in cloud engineering or technical support, with a focus on Azure 3+ years in a management role Azure certification Strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.) Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics) Experience managing technical teams and driving operational excellence Excellent communication and stakeholder management skills Azure certifications (e.g., AZ-104, AZ-305, AZ-500) strongly preferred Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure Strong understanding of web technologies, integrations, or system architecture Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Experience working with Webservers and Databases - Apache, IIS, MySQL, MSSQL and PostgreSQL Strong knowledge of Application Protocols - DNS, HTTP, HTTPS (SSL), FTP Basic understanding or experience working on Linux environments General understanding of technologies on Apis webservice: JSON, REST, OAuth,.. Flexibility working some weekends and later hours to help fulfil a 24x7 business *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties. #LI-SK1 #hybrid The typical base pay range for this role across the U.S. is USD $74,400.00 - $119,100.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

What's in it for you? Hospice offers a Robust Total Rewards Package Employer 401k contribution regardless of employee participation, and match on employee contributions there after Health Insurance with vision component copayment plan, or high deductible plan (FT status) HSA with high deductible health plan twice annual Employer contribution (FT status) Dental Insurance (FT status) Flexible Spending Account (FT status) Paid Time Off PTO & NYS Sick Leave Tuition Assistance Program And Much More! This is an on-site role - Monday-Friday, 8am-4pm Accountable for maintaining and supporting Information Technology throughout the Hospice & Palliative Care Buffalo network. Responsible for on-premise and cloud-based infrastructure including but not limited to core virtualization technologies, network infrastructure and server-based end-user applications. Essential Duties and Responsibilities: Design, deploy, upgrade and support all virtual and physical servers (Windows Server and Various Linux Server distributions), hardware, software and peripherals including SANs. General Windows administration, Active Directory administration/replication. Manage Cisco, Meraki and SonicWALL network infrastructure and develop procedures to ensure stability, performance, security, and data communications. Manage network related projects from concept through implementation. Design, deploy, maintain, upgrade and support of all remote connectivity solutions including Citrix systems, Site-to-Site VPNs and SonicWALL SSL-VPN. Benchmark, analyze and report on the Windows infrastructure and systems. Manage backup policies and configuration/operation of data backup and restoration systems including scheduling jobs, verifying the completion and integrity of those jobs, and ensuring new software and hardware configuration changes are fully compatible with the data backup system. Develop, implement, and oversee administration of corporate network security policies. Develop, implement, and oversee administration of enterprise telecommunications. Asset management for infrastructure hardware, software and equipment and ensure that asset management policies, procedures and license counts are adhered to. Qualifications: Education / Certification Associate's degree in computer science (or related field); Bachelor's degree in computer science (or related field) preferred. Experience 5-7 years of technical experience within a LAN/WAN environment; 3-5 years in a clinically-focused or healthcare infrastructure preferred. Knowledge of server operating systems (Windows Server 2003/2008R2/2012/2016/2019, Linux Server) and network application software. Experience with network infrastructure including but not limited to: Cisco switches, Meraki Wireless Access Points, SonicWALL NSA firewalls, fiber connectivity, Site-to-Site VPNs. Proficient in Active Directory; working knowledge of Microsoft Exchange and Office 365. Proven experience in IT infrastructure planning, performance monitoring and development. Working knowledge of an Electronic Medical Records System preferred. Working knowledge of VMware ESXi, vCenter, SonicWALL, Cisco Switches and Cisco Meraki preferred.

The University at Buffalo (UB), a leading public research university and member of the SUNY system, seeks a strategic and collaborative leader to serve as Director for Research IT. This role will advance UB's research mission by aligning cutting-edge information technologies with the university's research priorities, fostering innovation, and enhancing digital infrastructure in close partnership with the Office of the Vice President for Research and Economic Development. This is a campus based position with the possibility of hybrid work. Duties include: Collaborate on creating and executing a unified research IT strategy aligned with UB's research goals. Drive deployment and optimization of high-performance computing, secure data environments, and advanced analytics platforms for faculty research. Identify and pilot emerging technologies to accelerate research outcomes. Manage research IT operations for reliability, scalability, and compliance with federal and institutional standards. Coordinate and standardize researcher support services across central and distributed IT units. Act as liaison between research community, central IT, and VP for Research to ensure technology solutions meet evolving needs. Build, lead, and mentor a team of IT professionals focused on research support, fostering innovation and continuous improvement. Additional Information: It is a great time to join UB Information Technology ( UBIT ) ! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required. Learn More: Our benefits , where we prioritize your well-being and success to enhance every aspect of your life. Being part of the University at Buffalo community . University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications Bachelor's degree in computer science, information systems, engineering, or a related field. Minimum of 5 years of progressive experience in research IT, academic technology, or innovation leadership. A combination of education and experience may be considered. Demonstrated success in supporting complex research environments and interdisciplinary teams. Strong understanding of compliance frameworks (e.g., HIPAA , FISMA , NIST ) and data governance in research settings. Excellent communication and collaboration skills, with the ability to engage faculty, staff, and external partners. Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship. Preferred Qualifications Master's degree or Ph.D in computer science or a related field 7 years of progressive experience in research IT, academic technology, or innovation leadership. Experience in a large public research university or similar academic institution. Familiarity with UB's strategic research priorities and digital transformation initiatives. Proven ability to lead change and drive innovation in a decentralized environment.

Location: Boston, Chicago, Cincinnati, Dallas, Hoboken, Houston, Los Angeles, Miami, New York, San Francisco, San Jose, Seattle At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Every challenge and every opportunity an organization faces today demands change. And with change comes risk. As a Risk Technology professional, you will be addressing client issues such as business performance variability, business and process controls transformation, application security, risk management technology enablement, continuous controls monitoring, and IT risk management. You will belong to an international network of specialists helping our clients transform risk functions and implement technology solutions that support risk management and governance. With rapid growth across our Oracle practice, we're looking for people who understand the challenges of risk management and can focus on improving business performance using risk management technologies. As a member of our Risk Technology national practice, you will belong to a network of professionals helping our clients implement technology solutions to enrich and improve decision making, provide visibility and transparency of risk and compliance to stakeholders, and automate manual processes. The opportunity As our Risk Technology practice continues to expand, we are seeking a highly motivated Manager, focused on Oracle application security and controls technology enablement, to manage client engagement teams, work with a wide variety of clients to deliver professional services, and manage business development activities on strategic and global priority accounts. We will support you with career-long training and coaching to develop your skills in risk strategy, risk function design, risk management and performance enhancement. Since EY is a global leading service provider in this space, you will be working with the high performing teams in a collaborative environment so that whenever you join and for however long you stay, the exceptional EY experience lasts a lifetime. Your key responsibilities Leveraging your knowledge of IT environments and industry trends, you will work closely across competencies, service lines and sectors to develop innovative solutions to build and sustain risk management and governance programs for our clients. You will lead EY teams responsible for transforming risk functions and implementing leading practice technology solutions. Skills and attributes for success You will leverage your Oracle security and controls experience and strong project management skills, to effectively lead and motivate client engagement teams and provide technical leadership in the assessment, design, and implementation of controls, security, and IT risk solutions. Deliver facts, analyses, and recommendations in an accurate, clear, and concise manner. Foster relationships with client personnel at appropriate levels Drive high-quality work products on your team within expected timeframes and budget. To qualify for the role, you must have A bachelor's or master's degree and approximately 5 years of related work experience Demonstrate an understanding of Oracle business processes (e.g., purchase-to-pay, record-to-report, order-to-cash) Experience with controls testing, sensitive access and segregation of duties testing. Advanced project management and client service skills Strong written and verbal communication skills Strong analytical and problem-solving skills Excellent leadership and teaming skills, with ability to train, coach and manage staff A valid driver's license in the US and a valid passport required; willingness and ability to travel both domestically and internationally to meet client needs Ideally, you'll also have Prior experience as a consultant or client-serving professional. Oracle Cloud and/or Workday ERP implementation project management and support experience Industry related certification (e.g., CPA/CA, CISA, RICS) Strong understanding of IT industry trends Foundational understanding of auditing and assessing Oracle technologies What we look for We're interested in passionate leaders with strong vision and a desire to stay on top of Oracle and application risk management industry trends. If you have a genuine passion for helping businesses achieve leading practice risk functions, this role is for you. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.

CDM Smith is seeking a Geospatial Technology Leader to join our Digital Engineering Solutions team. This individual will lead the Geospatial Technology group within the Digital Engineering Solutions team, helping to drive strategic architecture, engineering and construction (AEC) initiatives through advances in GIS and mapping technologies, reality capture, remote sensing, the internet of things (IoT)/sensors, and custom solutions and workflows for AEC professionals. The Geospatial Technology group will lead the firm in best practices for these types of technologies, helping to set the CDM Smith Way for our AEC design, planning, and construction practices, while also keeping the firm ahead of the curve with new and emerging technologies in this space, including the geospatial technology elements of digital twins. This position is for a person who has demonstrated leadership capabilities, is business savvy, experienced with geospatial technologies for the AEC industry, and enjoys framing a problem, shaping and creating solutions, and helping to lead and champion implementation. As a member of the Digital Engineering Solutions team, the Geospatial Technology group will also engage in research and development and provide guidance and oversight to the AEC practices at CDM Smith, engaging in new product research, testing, and the incubation of innovative ideas that arise from around the company. The ideal candidate will have a proven record as a team leader and expert in the field of AEC geospatial technology, with a mindset of continuous learning and curiosity leading to tangible results. - Lead, monitor, supervise, and evaluate the Geospatial Technology group. This includes aligning the group to the Digital Engineering Solutions team's goals and objectives. This further includes providing guidance, instruction, training, and leadership skills to inspire the group to perform at their optimum, working efficiently together and maximizing the team's potential. - Motivate and inspire the Geospatial Technology group by creating an environment that promotes positive communication, encourages bonding of group members (both within the Geospatial Technology group and across the broader team as a whole), and demonstrates flexibility. - Display excellent interpersonal skills to build quality relationships with the team and across the organization, be goal-driven, and manage the day-to-day activities of the team efficiently. - Achieve goals that contribute to the growth of the organization. - Help to identify and prioritize business use cases. - Provide oversight and management of the various geospatial technology efforts for AEC-related needs. - Help lead vendor relationships such as Esri. Help establish relationships with other geospatial technology vendors as applicable. - Establish common standards, best practices, etc. for CDM Smith's AEC practices from a geospatial technology perspective. Work closely with CDM Smith's Information Technology team and support the IT infrastructure, cyber security, and other IT-related organizational policies. - Be a collaborative partner to our business line stakeholders by understanding the business needs, the key strategic objectives of the business line stakeholders, and what those stakeholders need to achieve their strategic objectives. Be seen by the business line stakeholders as an extension of their team. - Help drive the business strategy, working with leadership to identify and prioritize problems best suited for custom solution and workflow development. Effectively translate business challenges into advanced digital solutions and help quantify the various types of risks and rewards for solutions to be prioritized. - Manage staff, evaluate performance, mentor, and plan career paths, approve paid time off (PTO) and training, ensure human resources (HR) policies are followed and make recommendations regarding staffing decisions. - Present to both internal and external audiences as needed. - Assist the business with marketing, communications, and business development descriptions and activities from a technology perspective as needed. - Assist with internal and external website descriptions and strategic company communications campaigns as needed. - Perform other duties as required. \#LI-LP1 \#LI-REMOTE **Job Title:** Senior Manager, Geospatial Technology **Group:** COR **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of relevant experience with at least 4 years in a supervisory or leadership capacity. - Equivalent additional directly related experience will be considered in lieu of a college degree. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 0% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Expert ability to lead teams of managers and staff. Team-oriented, positive, collaborative and reliable, actively communicating, listening, and being accountable and respectful to others. - Proven leadership capabilities with the ability to organize, plan, prioritize, and to manage time and changing priorities. - Possesses excellent written and oral communication skills and ability to interact with varying levels of staff, including senior management and vendors. Ability to communicate well with people from both technical and non-technical backgrounds. Passionate about creating clarity by using accessible language. - Expert knowledge and proven ability to plan and oversee large and highly complex geospatial technology programs and projects. Inquisitive, with a desire to ask questions and gain a deeper understanding of business issues. - Innovative and able to imagine new solutions to any problem. - Business-oriented with a solid understanding of business requirements and vernacular. - Ability to develop a deep knowledge of business units and build positive relationships, both horizontally and vertically. Passionate about helping business lines drive their success with custom digital tools. - Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams. - Advanced organizational and decision-making skills. Highly detailed or less detailed as appropriate. - Advanced ability to understand the function and capabilities of new technology trends. Curious. Stays abreast of current and upcoming technologies and tools. - Confident in challenging perceptions and biases of individuals diplomatically at every level of the organization to enact improvements. - Ability to operate in a high-energy, high-intensity, and evolving environment. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $148,637 **Pay Range Maximum:** $260,166 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Fully Remote or Hybrid Work Options may be considered for successful candidate. **Additional Pay Range Information:** The pay range for this position is listed above. This pay range is a good faith estimate representative of all experience levels for this position based on the geographic location assigned to the position. Please note that pay ranges vary based on geographic location. In addition to geographic location, the company considers several other factors when extending an offer including but not limited to the role, function and associated responsibilities, the candidate's work experience, education/training and key skills. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. Ability to obtain a Federal Clearance and US citizenship is required. This is a remote position. Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

This Opportunity WSP, an award winning and innovative multi-disciplinary consulting firm is seeking a Senior Technical Manager, Structural Engineer to join our team in Buffalo, NY. We are seeking a candidate with experience in one or more of the following areas of specialty: buildings, bridges, industrial facilities, data centers, power generation and transmission, and/or mechanical structures. The ideal candidate will be energetic, have excellent communication skills, and well-rounded technical structural engineering experience. They will also have strong leadership and mentorship skills with a demonstrated track record of leading structural designs as Structural Engineer of Record on multi-disciplinary projects. If you are looking for an opportunity to learn, to further develop your career with a global industry leader, and if you are keen to play a role in the growth and development of that business, you will thrive in this environment. You will have the opportunity to engage with WSP's design centers across the US and around the globe. Come join a winning team! This role provides subject matter technical support and leadership for multi-site/phase due diligence, investigation, remediation, improvement, and/or construction of building and infrastructure projects in the public and private sector. Responsibilities include research, design, concept development, planning, and construction of load-bearing structures or structural elements. Provides situational guidance to Project Managers and clients that address current and future challenges, and that documentation and recommendations accurately account for and address risk, innovation, and future-ready opportunities. Provides leadership with ensuring that responsibilities are delivered and adhered to with a level of quality that meets or exceeds acceptable industry standards for design, safety, structural soundness, and functionality. Your Impact * Provide oversight with collecting, compiling, and analyzing data from the physical work site, surveys, blueprints, GIS data, subsurface utility information, maps, hydrologic analysis, geotechnical data, and other matrices for project development, design, and construction. * Apply high-level structural and civil engineering techniques and processes to identify improvements for various infrastructure project phases involving more complex building, infrastructure, and transportation engineering work including concept development, preliminary design, final design, procurement, construction, and operation. * Perform professional structural engineering work and conduct more complex/comprehensive investigations and inspections of proposed and existing site conditions, resources, buildings, facilities, pipelines, transportation channels, and operations to determine conformance with applicable rules, standards, and construction or operating permits. * Develop construction plans, specifications, and cost estimates; preparing construction safety and phasing plans, and updating infrastructure layout plans that require coordination with owners, other disciplines, sub-consultants, and clients. * Involved from project inception to completion in the management of design, construction, rehabilitation, and remediation of building and infrastructure projects, ensuring durability of materials and structural soundness from loads and pressures caused by environmental or human influence. * Oversees the development and implementation of advanced technologies, monitoring devices, building materials, modeling techniques, design requirements, and operating strategies to account for the safety and functionality or end-users, transportation vehicles/systems, and implementing future-ready solutions with structural and civil engineering design standards. * Lead larger-scale structural engineering projects ensuring contributors know what they are required to do and by when, preparing and overseeing relevant project budgets, monitoring external events, tracking hours and expenses, ensuring satisfactory performance, and supervising subcontractors, contract work, and employees. * Assist with engineering review of permit applications, engineering design plans and specifications, standby plans and engineering contracts, integrated waste management plans, and periodic construction inspections, to ensure that they comply with applicable state and/or federal regulations and sound engineering practice and standards. * Meet with various public or private entities or individuals to discuss issues relating to a variety of engineering/construction challenges and programs. * Ensure technical reports and presentations explain research, findings, and recommendations to prevent, control, restore, or address design and/or construction issues or opportunities. * Develop a client base for providing high level structural engineering services including identifying additional business development opportunities. * Mentor staff to support their growth and professional development. * Remain current in latest structural engineering techniques and practices. * Collaborates with professionals from a variety of disciplines, other engineers, and infrastructure authorities on Federal, State, regional, local, and privately funded improvement and development projects, as well as proposal and business development opportunities. * Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP's Code of Conduct and related policies and procedures. * Perform additional responsibilities as required by business needs. Who You Are Required Qualifications * Bachelor's Degree in Structural or Civil Engineering, or closely related discipline. * 10+ years of relevant post education experience in engineering discipline and prior structural or civil design experience. * Engineer license required (multi-state preferred). * Highly proficient with structural engineering principles, practices, process, design/build, and the application to project work-related issues. * Highly proficient with extensive experience in building and infrastructure planning, design, and program/construction management; including project involvement in a variety of rehabilitation and reconstruction, new design, and construction projects. * Strong knowledge of relevant structural and civil construction laws, codes, regulations, compliance practices, and record-keeping requirements. * Highly proficient with making technical computations and calculations involving the application of engineering principles, understanding plans and specifications, and making factual comparisons to the appropriate regulations. * Experience with planning and conducting inspections and investigations on various aspects of the construction and design of buildings, facilities, or structures, applying applicable regulations and policies * Highly effective interpersonal and communication skills when interacting with others, expressing intricate ideas effectively and professionally to an engineering and non-engineering audience. * Strong self-leadership and interpersonal communication skills with the ability to effectively, persuasively, and tactfully interact with clients, regulators, project managers, and employees at all levels of the organization. * Works independently to provide guidance and leadership to mid-level to senior level team or project members, with strict adherence to QA/QC. * Proficiency with technical writing, office automation, discipline-specific design software, technology, math principles, physics, predictive models, spreadsheets, and tools. * Experienced with providing critical review for documents and preparing technical deliverables and plans with a high degree of complexity. * Well-developed critical thinking and problem-solving skills required to apply technical knowledge to reach conclusions from testing results, data collation, computations, statistical analysis and arriving at the most effective, economical, and logical solution. * Demonstrated effectiveness at coordinating and assertively directing subcontractors and others to consistently complete tasks safely and efficiently. * Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies. * Must be flexible to a variety of schedules to meet business needs and able to prioritize responsibilities and quickly adapt to change in a pressure work environment. * Occasional travel may be required depending on project-specific requirements. Preferred Qualifications * Master's Degree in Engineering. * 40-Hour OSHA Health & Safety Training (HAZWOPER) (29 CFR 1910.120) preferred. * Basic First Aid and Adult CPR training desired. WSP Benefits: WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. Compensation: Expected Salary (all locations): $121,100 - $205,900 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law. #LI-RF1

Job Description Prizm is looking for an experienced Senior IT Specialist to join our team in a leadership position within our support environment. The job will be responsible for working with clients and co-workers to deliver best-in-class technical services to small and medium businesses. This is a fast-paced job with many concurrent responsibilities. The ideal candidate will enjoy solving complex problems and impacting the success of clients on a daily basis. Should be familiar with higher-end technical principles, including network management, server work, and business processes. Compensation: $70,000 - $90,000 yearly DOE + benefits Compensation: $70,000 - $90,000 yearly DOE Responsibilities: Developing & Implementing Technology Roadmaps for Clients Assisting team members with complex IT situations Server & Software Implementation & Troubleshooting Researching & Vetting New Technologies to Expand Prizm's Stack Articulating Complex Technology In Understandable Terms to Clients & Prospects Help with SOP Across All Projects Explaining what "The Cloud" is and why it's not scary for business Assist the sales team with complex project proposals And all other common aspects of IT support Qualifications: BS Degree in computer information systems, computer science, business administration (related field), or equivalent experience Minimum 4-5 years relevant experience, preferably in a multi-tenant environment Proven communication and leadership skills Extensive knowledge of networking, Windows & Azure AD & M365, Cloud Technologies, ERP Software, SQL, Quickbooks Cybersecurity training is a huge plus Compliance experience is a huge plus Team player and solution-focused attitude Flexibility to change tasks quickly and manage multiple projects simultaneously About Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

Job Description The IT Technician - Tier 2 provides advanced technical support for staff in a healthcare environment. This role is responsible for troubleshooting escalated issues related to desktops, laptops, mobile devices, communications, printers, clinical workstations, and specialized medical applications. The technician supports EHR/EMR systems, ensures HIPAA-compliant handling of PHI, and collaborates with Tier 1, Tier 3, and clinical informatics teams to maintain reliable, secure technology operations. Duties include resolving software and hardware issues, managing user accounts, assisting with device imaging and deployment, monitoring system alerts, and documenting work in the ITSM system. The role requires strong customer service, effective communication with clinical staff, and the ability to work in fast-paced, patient-care-driven environments. Reports to IT Administrator/Chief Operations Officer. RESPONSIBILITIES Provide Tier 2 support for clinical and administrative staff, resolving escalated hardware, software, and network issues. Support and troubleshoot EHR/EMR systems (Dentrix Enterprise and AthenaOne) and clinical applications. Install, configure, and maintain Windows workstations, laptops, thin clients, mobile devices, and peripherals. Maintain and troubleshoot clinical devices such as document scanners, barcode scanners, label printers, imaging devices etc. Escalate complex issues to Tier 3, Systems, Network, or Clinical Informatics teams as appropriate. Manage user accounts, permissions, and access in Active Directory, O365, and other healthcare systems. Perform workstation imaging, deployment, patching, and hardware refresh activities. Assist with on-site support for clinics, specialist offices, and remote locations. Document all work in the ITSM system. Ensure compliance with HIPAA, security policies, and healthcare IT standards. Project Support: Assist in planning and evaluating new systems or upgrades. Inventory and Asset Management: Manage the inventory of IT assets, tracking equipment assignments, status, and processing surplus equipment according to established procedures. Documentation and Training: Maintain detailed documentation of all technical issues and resolutions in a help desk ticketing system, and contribute to internal knowledge bases. The role may also involve mentoring Tier 1 technicians and providing end-user training on systems and best practices. Collaboration: Work effectively with clinical staff, vendors, and other IT teams to implement new technologies, troubleshoot issues, and ensure seamless integration of systems Required Qualifications & Experience 2-4 years of IT support experience, preferably an Associate's degree in computer science, information technology and in a healthcare environment. Strong knowledge of Windows operating systems, endpoint management, and common troubleshooting tools. Experience supporting EHR/EMR systems (Epic, Cerner, Meditech, or similar) strongly preferred. Familiarity with HIPAA, PHI handling practices, and healthcare security requirements. Hands-on experience with workstation imaging, SCCM/Intune, and patching processes. Proficiency with Active Directory, Azure AD, O365 administration, and MFA technologies. Working knowledge of basic networking (DNS, DHCP, VPN, VLANs, TCP/IP, Wi-Fi). Experience supporting clinical devices (WOWs, badge readers, barcode scanners, printers, document scanners etc.). Strong communication, documentation, and customer service skills in a clinical setting. Ability to work independently, prioritize tasks, and operate effectively in fast-paced patient-care environments. Relevant certifications preferred (e.g., CompTIA A+, Network+, Security+). The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Job Description Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation. What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide: Paid Time Off & Holidays 401(k) with employer match Medical/Dental/Vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) HSA employer contribution Life and Disability insurance Wellness Program (participation incentives) Employee Assistance Program Competitive pay Career development The IT Support Administrator is responsible for providing advanced technical support, leadership, and customer-focused solutions to ensure secure, efficient, and user-friendly IT environments. This role combines deep expertise in providing endpoint support from the desktop to Entra with mentoring responsibilities and proactive service delivery. The ideal candidate will work collaboratively across IT departments to provide solutions that deliver greater efficiency and value to our stakeholders within the organization. What are we looking for Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, preferred. Five (5) years of progressive experience in IT support and endpoint administration, required. Proven track record leading support initiatives and managing technical projects, required. Certifications such as MS 365 Administrator, CompTIA Security+, ITIL, or equivalent, preferred. Experience in delivering excellent technical solutions and customer experience in a self-driven environment required. Strong understanding of Windows, Linux, and mac OS environments. Familiarity with CRM systems, ticketing platforms, and cloud services. Working knowledge of network fundamentals and protocols. Strong communication and customer service skills required. Ability to adapt and be flexible in a changing environment. Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment. Working with us Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us. The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training. Job Posted by ApplicantPro

Eaton's IS AER MSD division is currently seeking a Modeling & Simulation System Engineering Manager in Orchard Park, NY. Relocation assistance provided! The expected annual salary range for this role is $123750.0 - $181500.0 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: PRIMARY FUNCTION: This position is for a Modeling and Simulation Manager role supporting research and new product development in Eaton's Aerospace Mission Systems Division (MSD). MSD delivers components and systems for space life support and propulsion, air to air refueling, and weapons storage and release systems, and environmental systems. The Modeling and Simulation System Engineering (M&S_SE) Manager is responsible for building, leading, and championing the team of M&S and Systems Engineers to contribute to the development and sustainment of MSD products and systems. The role has two primary objectives. The first is to be the line manager for the Performance Analysis and Systems Engineering Group and will require resource management skills, standard work creation, team building, performance reviews, and other related responsibilities. Second, the candidate will be accountable for driving and implementing an "analysis first" vision and culture within MSD. This will require partnering with product team leaders to identify M&S and System Engineering opportunities that go beyond traditional customer deliverables. A focus will be on leveraging the team to demonstrate the potential of using M&S and Systems Engineering to inform critical design decisions, mitigate schedule and technical risks, and supplement development test activities. Because of this tight integration of this role with the business, its required for this person be located on site. The candidate will also work closely with the M&S_SE Manager located at the Davenport location. While the functional management responsibilities for the M&S and SE resources will be split between the managers at these two sites, the responsibility to drive and implement the complete M&S and SE culture at the respective locations is the same. ESSENTIAL FUNCTIONS: * Provide technical oversight of M&S_SE team which includes review of analysis plans, participation in internal team technical reviews, and responsibility for the technical quality/completeness of work products delivered by the team. * Build proactive communication paths with the product teams to ensure that analysis and systems engineering goes beyond traditional customer deliverables and is fully leveraged for risk mitigation, test plan development, and critical design decisions. * Conduct functional management responsibilities associated with the team that include resource management, career development, performance reviews, and management of goals that align with higher level business objectives and initiatives. * Develop standard work practices and lessons learned with the team and leverage other AEROSPACE M&S groups and leadership as appropriate. * Provide labor hour estimates and corresponding rationale to support proposal and business development requests. Participate in gate reviews representing the M&S teams. * Define and own metrics, created with support from product and site leadership, to measure progress of the adoption of the "analysis first" M&S mindset and culture. * Change M&S_SE culture at your respective site location as demonstrated by IPT driven/initiated requests for inclusion of M&S_SE work scope beyond traditional deliverables. * Serve as a peer reviewer, technical mentor, and consultant to the local site as well as other MSD and AEROSPACE sites as needed. * You will also participate in root cause corrective action investigations that span your specific technical sub discipline (Performance/System Level Analysis) as well as Bid & Proposal, and technical design reviews for the M&S_SE groups * Other duties as assigned Qualifications: Basic qualifications * Bachelor's degree in Engineering from an accredited institution. * Minimum 15 years of work experience supporting modeling and simulation and/or systems engineering. * Minimum 5 years experience conducting system performance analysis of mechanical systems and components. * Minimum 5 years experience as technical leader of system integration and systems engineering methodologies to support product development. * Minimum 3 years of experience of functional management experience * You must be a U.S. citizen to be eligible and considered for this position pursuant to applicable U.S. Federal Government contract requirements. Preferred qualifications * Master's degree in engineering discipline. * 20+ years combined work experience supporting M&S and/or SE teams. * Experience working in Aerospace Industry * Direct experience with SIMSCAPE/SIMULIMK, AMESIM, ADAMS (or Similar) * Direct experience with DOORS and/or CAMEO * Demonstrated experience working with global teams. * Membership Professional Society Related to Discipline (ex. ASME, SAE) * Knowledge of Simulation Process Data Management (SPDM) * Design for Six Sigma (DFSS) Green Belt certification or ability to complete within 1 year Skills: Position Criteria: * Demonstrated communication skills: * Cross Functional Technical Collaboration * Know when and how to appropriate elevate technical issues to leadership. * Create environment that fosters open proactive communication paths. * Demonstrated technical competencies: * Modeling and Simulation -Performance * Data Analysis * Understanding of Traditional Systems Engineering Principles * Demonstrated leadership competencies: * Functional Management with M&S teams * Project Management * Relationship building and Maintenance. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at ************** to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.