How to hire an information technology operations manager

How to hire an information technology operations manager, step by step

Here's a step-by-step information technology operations manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information technology operations manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information technology operations manager
• Step 8: Go through the hiring process checklist

What does an information technology operations manager do?

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1. Identify your hiring needs

   The information technology operations manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an information technology operations manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an information technology operations manager that fits the bill.

   The following list breaks down different types of information technology operations managers and their corresponding salaries.

   Type of Information Technology Operations Manager	Description	Hourly rate
   Information Technology Operations Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$41-73
   Systems Manager	A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization... Show more	$36-73
   Vice President Of Information Technology	A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.	$52-111

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Project Management
   • ITIL
   • Cloud
   • Network Infrastructure
   • Azure
   • Service Delivery
   • Disaster Recovery
   • Incident Management
   • Service Management
   • SAN
   • Slas
   • Technical Support
   • Customer Satisfaction

   Check all skills

   Responsibilities:

   • Lead all technology upgrades and infrastructure improvements while managing desktop and SharePoint support staff.
   • Negotiate contracts, and manage external service providers such as, CDN, hosting, telecom, and SAAS.
   • Manage staff within assign area, desktop, server, database, network, VoIP, file transfer and implementation.
   • Manage, plan, document and implement a multi-cloud and DNS provider consolidation for a high traffic cell phone application.
   • Create, develop and distribute TCO and ROI matrices for SAN (storage area network) environments and manage services engagements.
   • Manage project for successful installation of Cisco VoIP telephone system.

   More information technology operations manager duties

3. Make a budget

   Including a salary range in your information technology operations manager job description helps attract top candidates to the position. An information technology operations manager salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an information technology operations manager in Missouri may be lower than in California, and an entry-level information technology operations manager usually earns less than a senior-level information technology operations manager. Additionally, an information technology operations manager with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average information technology operations manager salary

   $114,752yearly

   $55.17 hourly rate

   ---

   Entry-level information technology operations manager salary

   $86,000 yearly salary

   Updated December 17, 2025

   Average information technology operations manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$149,574	$72
   2	Connecticut	$134,155	$65
   3	Washington	$122,749	$59
   4	New York	$122,366	$59
   5	Arizona	$119,729	$58
   6	Pennsylvania	$117,078	$56
   7	Maryland	$115,843	$56
   8	New Jersey	$114,925	$55
   9	Illinois	$112,129	$54
   10	Texas	$111,143	$53
   11	District of Columbia	$110,944	$53
   12	North Carolina	$110,034	$53
   13	Virginia	$109,551	$53
   14	Massachusetts	$108,389	$52
   15	Utah	$108,256	$52
   16	Delaware	$106,470	$51
   17	Ohio	$99,750	$48
   18	Colorado	$99,272	$48
   19	Florida	$95,365	$46
   20	Missouri	$94,441	$45

   Average information technology operations manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Google	$162,744	$78.24	416
   2	Brookfield Properties	$147,298	$70.82	3
   3	Millennium Physician Group	$142,068	$68.30
   4	Jazz Pharmaceuticals	$139,851	$67.24
   5	Ulta Beauty	$138,657	$66.66	64
   6	99 Cents Only Stores	$137,750	$66.23
   7	Bt Financial Group	$137,058	$65.89
   8	Microsoft	$136,718	$65.73	138
   9	Foley Hoag	$136,458	$65.60
   10	Stifel Financial	$134,966	$64.89	15
   11	Amazon	$132,994	$63.94	876
   12	Ernst & Young	$132,264	$63.59	1,165
   13	Micron Technology	$131,667	$63.30	17
   14	Accenture	$130,774	$62.87	573
   15	Lucid Motors	$130,480	$62.73	23
   16	Impinj	$129,941	$62.47	2
   17	JPMorgan Chase & Co.	$129,394	$62.21	220
   18	Pwc	$129,371	$62.20	2,011
   19	AbbVie	$129,270	$62.15	16
   20	QinetiQ North America	$129,192	$62.11

4. Writing an information technology operations manager job description

   An information technology operations manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an information technology operations manager job description:

   Information technology operations manager job description example

   U-Haul is seeking an IT Manager to join Systems Operations to manage our Desktop and Collaboration teams. The ideal candidate will have great organizational skills, be familiar with Office 365, email management, and Windows. Additionally, they will have basic knowledge of Agile/Scrum.
   Oversee the Scrum process for multiple teams. Project management. Communicating with vendors to troubleshoot issues as well as evaluate new products. Translate upper management directives into actionable work for teams. Filter suggestions from team members up to upper management. Develop and manage plans for software and system updates/upgrades. Coordinate with other managers on cross-team projects. Evaluate effectiveness of current applications. Develop operational procedures and manage documentation
   
   Requirements/Education:
   2 year of IT experience. 2 years of management/supervisory experience.
   
   U-Haul Offers:
   
   Full Medical coverage Prescription plans Dental & Vision Plans
   
   New indoor fitness gym Gym Reimbursement Program Registered Dietitian Program Weight Watchers Onsite medical clinic for you and your family
   
   Career stability Opportunities for advancement Valuable on-the-job training Tuition reimbursement program Free online courses for personal and professional development at U-Haul University®
   
   Business and travel insurance You Matter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan
   
   Life insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/ membership MetLaw Legal program
   
   MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels, and more LifeLock identity Theft Savvy consumer wellness programs- from health care tips to financial wellness
   
   Dave Ramsey's SmartDollar Program U-Haul federal credit union Wellness Program
   
   AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.
   
   U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

   Copy this example

   

5. Post your job

   To find information technology operations managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any information technology operations managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level information technology operations managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your information technology operations manager job on Zippia to find and recruit information technology operations manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with information technology operations manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information technology operations manager

   Once you have selected a candidate for the information technology operations manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an information technology operations manager?