Lead teller vs bank representative

The differences between lead tellers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead teller has an average salary of $42,554, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a lead teller include customer service, financial transactions and cash handling. The most important skills for a bank representative are bank products, customer service, and bank policies.

Lead teller vs bank representative overview

	Lead Teller	Bank Representative
Yearly salary	$42,554	$34,417
Hourly rate	$20.46	$16.55
Growth rate	-12%	-12%
Number of jobs	10,015	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Average age	39	39
Years of experience	-	-

What does a lead teller do?

A lead teller is an exceptional bank teller who performs various tasks in the bank. Lead tellers handle and supervise the team of tellers in the organization. They oversee the other tellers and see to it that jobs are correctly executed. Their duties include cash drawer maintenance, new teller training, and information communicator to bank officials. Also, they are the ones who interact with customers and resolve any bank-related problems that may arise.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Lead teller vs bank representative salary

Lead tellers and bank representatives have different pay scales, as shown below.

	Lead Teller	Bank Representative
Average salary	$42,554	$34,417
Salary range	Between $22,000 And $78,000	Between $28,000 And $41,000
Highest paying City	Manchester, NJ	Albany, NY
Highest paying state	New Jersey	New York
Best paying company	Western Union	Advancial Federal Credit Union
Best paying industry	Finance	Finance

Differences between lead teller and bank representative education

There are a few differences between a lead teller and a bank representative in terms of educational background:

	Lead Teller	Bank Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Lead teller vs bank representative demographics

Here are the differences between lead tellers' and bank representatives' demographics:

	Lead Teller	Bank Representative
Average age	39	39
Gender ratio	Male, 24.1% Female, 75.9%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 8.5% Unknown, 3.3% Hispanic or Latino, 23.8% Asian, 6.8% White, 57.0% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between lead teller and bank representative duties and responsibilities

Lead teller example responsibilities.

Achieve quarterly sale goals through upselling and referrals to financial specialist.
Assist tellers with completion of CRT and BSA forms.
Prepare and review currency transaction, secrecy act, and monetary instrument reports.
Ensure tellers are aware of BSA requirements and the branch are compliant in transactions.
Separate currency, coins and check deposits receive from banks, ATM, and commercial customers providing accurate count by denomination.
Perform customer transactions, balance vault and ATM, assemble mailers, update mailing lists, order supplies for branch etc.

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Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

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Lead teller vs bank representative skills

Common lead teller skills

Customer Service, 15%
Financial Transactions, 8%
Cash Handling, 8%
Customer Interaction, 7%
Product Knowledge, 7%
Security Procedures, 5%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Updated January 8, 2025

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