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The differences between maintenance managers and service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a maintenance manager, becoming a service manager takes usually requires 4-6 years. Additionally, a service manager has an average salary of $74,009, which is higher than the $72,269 average annual salary of a maintenance manager.
The top three skills for a maintenance manager include OSHA, customer service and plumbing. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Maintenance Manager | Service Manager | |
| Yearly salary | $72,269 | $74,009 |
| Hourly rate | $34.74 | $35.58 |
| Growth rate | 7% | 6% |
| Number of jobs | 61,748 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 52% |
| Average age | 49 | 44 |
| Years of experience | 4 | 6 |
A maintenance manager's role is to lead and oversee the workflow and workforce involved in the upkeep of a building or establishment. Duties include ensuring that all aspects are operational and in good condition. Some of the responsibilities of a maintenance manager are to supervise all installation and repairs in the building, arrange schedules for regular inspection, devise strategies, obtain cost-effective materials, and hire trustworthy contractors. Furthermore, maintenance managers must coordinate with all workforce involved and ensure that all operations adhere to the company's policies and regulations.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Maintenance managers and service managers have different pay scales, as shown below.
| Maintenance Manager | Service Manager | |
| Average salary | $72,269 | $74,009 |
| Salary range | Between $47,000 And $109,000 | Between $47,000 And $116,000 |
| Highest paying City | Sacramento, CA | San Francisco, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | BP America Inc | Latham & Watkins |
| Best paying industry | Government | Technology |
There are a few differences between a maintenance manager and a service manager in terms of educational background:
| Maintenance Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | University of Pennsylvania |
Here are the differences between maintenance managers' and service managers' demographics:
| Maintenance Manager | Service Manager | |
| Average age | 49 | 44 |
| Gender ratio | Male, 94.0% Female, 6.0% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 8.3% Unknown, 4.5% Hispanic or Latino, 15.9% Asian, 2.1% White, 67.9% American Indian and Alaska Native, 1.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 4% | 10% |