Network management specialist vs technical support engineer

Differences between network management specialist and technical support engineer duties and responsibilities

Network management specialist example responsibilities.

• Install and manage PBX voice network & secure video-teleconferencing services as necessary using military-grade & commercial VoIP hardware and software.
• Work on active directories, novell, and network printers.
• Perform basic configuration functions on GTD-5 and DMS-100 central office switches.
• Recommend and implement EasyIP, centralize IP address space management platform.
• Work closely with cross-functional management teams to troubleshoot and resolve network outages.
• Analyze collected IP traffic data set and derive data collection/preparation/traffic load calculation methods.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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