Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between network operations analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network operations analyst and a desktop support analyst. Additionally, a network operations analyst has an average salary of $67,814, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a network operations analyst include network operations, troubleshoot and switches. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Network Operations Analyst | Desktop Support Analyst | |
| Yearly salary | $67,814 | $48,674 |
| Hourly rate | $32.60 | $23.40 |
| Growth rate | 5% | 10% |
| Number of jobs | 114,075 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Network operations analysts are information technology (IT) professionals who provide technical analysis on the issues and outages occurring across the network system of an organization. These analysts must manage the organization's technical teams to provide timely response to all incidents, outages, and performance alerts while categorizing those issues. They are required to review performance for various systems and report any trends in hardware and application performance to their assist senior technical personnel. Network operations analysts must also notify their clients and third-party service providers about issues and remediation status.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Network operations analysts and desktop support analysts have different pay scales, as shown below.
| Network Operations Analyst | Desktop Support Analyst | |
| Average salary | $67,814 | $48,674 |
| Salary range | Between $50,000 And $91,000 | Between $36,000 And $65,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | BP America Inc | Cambridge Associates |
| Best paying industry | Utilities | Finance |
There are a few differences between a network operations analyst and a desktop support analyst in terms of educational background:
| Network Operations Analyst | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | University of Pennsylvania | Massachusetts Institute of Technology |
Here are the differences between network operations analysts' and desktop support analysts' demographics:
| Network Operations Analyst | Desktop Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 80.6% Female, 19.4% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.5% White, 63.6% American Indian and Alaska Native, 0.3% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |