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Network operations analyst vs network support engineer

The differences between network operations analysts and network support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network operations analyst and a network support engineer. Additionally, a network support engineer has an average salary of $86,406, which is higher than the $67,814 average annual salary of a network operations analyst.

The top three skills for a network operations analyst include network operations, troubleshoot and switches. The most important skills for a network support engineer are switches, network support, and OSPF.

Network operations analyst vs network support engineer overview

Network Operations AnalystNetwork Support Engineer
Yearly salary$67,814$86,406
Hourly rate$32.60$41.54
Growth rate5%5%
Number of jobs114,075113,476
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 64%
Average age4343
Years of experience22

What does a network operations analyst do?

Network operations analysts are information technology (IT) professionals who provide technical analysis on the issues and outages occurring across the network system of an organization. These analysts must manage the organization's technical teams to provide timely response to all incidents, outages, and performance alerts while categorizing those issues. They are required to review performance for various systems and report any trends in hardware and application performance to their assist senior technical personnel. Network operations analysts must also notify their clients and third-party service providers about issues and remediation status.

What does a network support engineer do?

A network support engineer is an information technology expert who designs and develops computer systems, ensuring efficiency and smooth workflow. Among their responsibilities include performing installations and upgrades, configuring networks, troubleshooting issues, gathering and analyzing data to identify areas needing improvement, and recommending strategies to optimize network operations. They must also provide technical support to staff, address issues and concerns, conduct inspections, and perform repairs. Moreover, a network support engineer must regularly monitor networks while implementing the company's security and safety standards.

Network operations analyst vs network support engineer salary

Network operations analysts and network support engineers have different pay scales, as shown below.

Network Operations AnalystNetwork Support Engineer
Average salary$67,814$86,406
Salary rangeBetween $50,000 And $91,000Between $66,000 And $112,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyBP America IncMeta
Best paying industryUtilitiesTechnology

Differences between network operations analyst and network support engineer education

There are a few differences between a network operations analyst and a network support engineer in terms of educational background:

Network Operations AnalystNetwork Support Engineer
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 64%
Most common majorBusinessElectrical Engineering
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Network operations analyst vs network support engineer demographics

Here are the differences between network operations analysts' and network support engineers' demographics:

Network Operations AnalystNetwork Support Engineer
Average age4343
Gender ratioMale, 80.6% Female, 19.4%Male, 89.2% Female, 10.8%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.5% White, 63.6% American Indian and Alaska Native, 0.3%Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.9% White, 61.1% American Indian and Alaska Native, 0.3%
LGBT Percentage9%9%

Differences between network operations analyst and network support engineer duties and responsibilities

Network operations analyst example responsibilities.

  • Coordinate and manage all vendor quotes per SLA to meet business needs.
  • Manage site to site VPN connectivity and configuration as well as DMZ configuration.
  • Manage technicians to perform circuit upgrades on Cisco routers and upgrades to voice over IP (VOIP).
  • Select to train on a new customer database system to facilitate managing client telecommunication data.
  • Monitor and perform root cause analysis on issues with corporate loop, distribution switches, and Internet routers.
  • Maintain the availability and support of UNIX, NT WIN2000 and WIN2003, and LINUX server operating systems.
  • Show more

Network support engineer example responsibilities.

  • Manage, support, upgrade and administer DNS and DHCP for all devices on the network.
  • Manage a remote VOIP trial which include configuring and supporting customer premise equipment as well as carrier side equipment.
  • Manage and administrate security policy and procedures for all VPN network connectivity and accounts.
  • Create strong relationship with customers by resolving TCP/IP, DNS, DHCP relate problems through remote desktop and on site.
  • Use various forms of Linux operating systems to create firewalls, webservers, PBX, and VPN.
  • Set up VLANs and STP guards on core and access layer switches - change configurations when require.
  • Show more

Network operations analyst vs network support engineer skills

Common network operations analyst skills
  • Network Operations, 10%
  • Troubleshoot, 6%
  • Switches, 4%
  • Linux, 4%
  • Remedy, 4%
  • Routers, 4%
Common network support engineer skills
  • Switches, 7%
  • Network Support, 5%
  • OSPF, 4%
  • BGP, 4%
  • Technical Support, 4%
  • TCP/IP, 4%

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