Network operations analyst vs network support technician

The differences between network operations analysts and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network operations analyst and a network support technician. Additionally, a network operations analyst has an average salary of $67,814, which is higher than the $48,622 average annual salary of a network support technician.

The top three skills for a network operations analyst include network operations, troubleshoot and switches. The most important skills for a network support technician are troubleshoot, technical support, and customer service.

Network operations analyst vs network support technician overview

	Network Operations Analyst	Network Support Technician
Yearly salary	$67,814	$48,622
Hourly rate	$32.60	$23.38
Growth rate	5%	5%
Number of jobs	114,075	120,245
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Average age	43	43
Years of experience	2	2

What does a network operations analyst do?

Network operations analysts are information technology (IT) professionals who provide technical analysis on the issues and outages occurring across the network system of an organization. These analysts must manage the organization's technical teams to provide timely response to all incidents, outages, and performance alerts while categorizing those issues. They are required to review performance for various systems and report any trends in hardware and application performance to their assist senior technical personnel. Network operations analysts must also notify their clients and third-party service providers about issues and remediation status.

What does a network support technician do?

A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.

Network operations analyst vs network support technician salary

Network operations analysts and network support technicians have different pay scales, as shown below.

	Network Operations Analyst	Network Support Technician
Average salary	$67,814	$48,622
Salary range	Between $50,000 And $91,000	Between $38,000 And $61,000
Highest paying City	San Francisco, CA	Troy, NY
Highest paying state	California	Rhode Island
Best paying company	BP America Inc	Microsoft
Best paying industry	Utilities	Technology

Differences between network operations analyst and network support technician education

There are a few differences between a network operations analyst and a network support technician in terms of educational background:

	Network Operations Analyst	Network Support Technician
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Most common major	Business	Computer Science
Most common college	University of Pennsylvania	University of Pennsylvania

Network operations analyst vs network support technician demographics

Here are the differences between network operations analysts' and network support technicians' demographics:

	Network Operations Analyst	Network Support Technician
Average age	43	43
Gender ratio	Male, 80.6% Female, 19.4%	Male, 89.3% Female, 10.7%
Race ratio	Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.5% White, 63.6% American Indian and Alaska Native, 0.3%	Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between network operations analyst and network support technician duties and responsibilities

Network operations analyst example responsibilities.

Coordinate and manage all vendor quotes per SLA to meet business needs.
Manage site to site VPN connectivity and configuration as well as DMZ configuration.
Manage technicians to perform circuit upgrades on Cisco routers and upgrades to voice over IP (VOIP).
Select to train on a new customer database system to facilitate managing client telecommunication data.
Monitor and perform root cause analysis on issues with corporate loop, distribution switches, and Internet routers.
Maintain the availability and support of UNIX, NT WIN2000 and WIN2003, and LINUX server operating systems.

Network support technician example responsibilities.

Assist in managing Nortel CS1000 phone system.
Manage a technician scheduling system base on Linux.
Manage SQL database moves, updates, backups, for end users ,.
Manage circuit provisioning, customer contact, order tracking, IP allocation and task management databases.
Manage all VoIP technology and phone configuration.
Manage security solutions, including firewall, anti-virus, and intrusion detection systems.

Network operations analyst vs network support technician skills

Common network operations analyst skills

Network Operations, 10%
Troubleshoot, 6%
Switches, 4%
Linux, 4%
Remedy, 4%
Routers, 4%

Common network support technician skills

Troubleshoot, 9%
Technical Support, 6%
Customer Service, 6%
Network Support, 6%
Switches, 5%
Desk Support, 4%

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Network Operations Analyst vs Network Support Technician

Updated January 8, 2025

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