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Network operations manager vs network support analyst

The differences between network operations managers and network support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network operations manager and a network support analyst. Additionally, a network operations manager has an average salary of $98,658, which is higher than the $83,921 average annual salary of a network support analyst.

The top three skills for a network operations manager include network operations, project management and network infrastructure. The most important skills for a network support analyst are troubleshoot, switches, and routers.

Network operations manager vs network support analyst overview

Network Operations ManagerNetwork Support Analyst
Yearly salary$98,658$83,921
Hourly rate$47.43$40.35
Growth rate5%5%
Number of jobs86,381118,825
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 53%
Average age4343
Years of experience22

What does a network operations manager do?

Network operations managers are information technology (IT) professionals who are responsible for managing the operation and stability of an organization's network. These managers usually work with local area networks (LAN) or sometimes with wide area networks (WAN), where information can be shared in a building or between different locations. They serve as the middlemen between the IT department and the company's management team to provide an understanding of their IT needs. Network operations managers must also assist the human resource team in recruiting new employees and providing training related to the field of information technology.

What does a network support analyst do?

Network support analysts are professionals who provide technical support as well as maintain various network components for an organization's network system. These analysts are responsible for installing and configuring local area networks (LANs), wide area networks (WANs), internet systems, and other components of network systems. They are required to monitor the performance of networks and systems and align network use and access by using master consoles. Network support analysts must also organize and deploy security measures for the network so that they can safeguard software, hardware, and data.

Network operations manager vs network support analyst salary

Network operations managers and network support analysts have different pay scales, as shown below.

Network Operations ManagerNetwork Support Analyst
Average salary$98,658$83,921
Salary rangeBetween $71,000 And $136,000Between $54,000 And $128,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyMetaMeta
Best paying industryHospitalityTechnology

Differences between network operations manager and network support analyst education

There are a few differences between a network operations manager and a network support analyst in terms of educational background:

Network Operations ManagerNetwork Support Analyst
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 53%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Network operations manager vs network support analyst demographics

Here are the differences between network operations managers' and network support analysts' demographics:

Network Operations ManagerNetwork Support Analyst
Average age4343
Gender ratioMale, 84.7% Female, 15.3%Male, 84.3% Female, 15.7%
Race ratioBlack or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.9% White, 62.4% American Indian and Alaska Native, 0.3%
LGBT Percentage9%9%

Differences between network operations manager and network support analyst duties and responsibilities

Network operations manager example responsibilities.

  • Manage replacement of outdate phone system with state of the art PBX system, implement voicemail and ACD functionality.
  • Manage all voice and data contracts as well as configuration, maintenance, and support of VPN connectivity to remote sites.
  • Generate RFP s, accept bids, negotiate contracts, manage contractors, and scrutinize invoices with the authority to approve.
  • Develop windows batch scripts to automate system administration tasks.
  • Lead vendor negotiations for worldwide computer network, and telecommunication contracts.
  • Manage large-scale SharePoint installation which manage SOX audit documentation for global organization.
  • Show more

Network support analyst example responsibilities.

  • Manage and maintain the internal network (LAN/WAN) hardware for end user computers and VoIP phones.
  • Manage project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
  • Analyze logs and collect data to produce reports using LINUX operating system relate to IP TV viewing.
  • Support configuration/programming of routers, switches and other complex network equipment.
  • Provide support during data center consolidation by decommissioning routers, switches and servers.
  • Network integration using TCP/IP and IPX protocols.
  • Show more

Network operations manager vs network support analyst skills

Common network operations manager skills
  • Network Operations, 17%
  • Project Management, 6%
  • Network Infrastructure, 5%
  • Customer Service, 5%
  • Switches, 4%
  • NOC, 4%
Common network support analyst skills
  • Troubleshoot, 6%
  • Switches, 5%
  • Routers, 4%
  • Problem Resolution, 4%
  • Firewall, 4%
  • Network Support, 4%

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