Night auditor/front desk vs desk clerk

The differences between night auditors/front desk and desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $29,096 average annual salary of a desk clerk.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a desk clerk are reservations, front desk, and customer service.

Night auditor/front desk vs desk clerk overview

	Night Auditor/Front Desk	Desk Clerk
Yearly salary	$30,799	$29,096
Hourly rate	$14.81	$13.99
Growth rate	-	-
Number of jobs	75,445	113,183
Job satisfaction	3	5
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 35%
Average age	37	37
Years of experience	-	-

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a desk clerk do?

The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

Night auditor/front desk vs desk clerk salary

Night auditors/front desk and desk clerks have different pay scales, as shown below.

	Night Auditor/Front Desk	Desk Clerk
Average salary	$30,799	$29,096
Salary range	Between $24,000 And $38,000	Between $23,000 And $36,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Deborah's Place
Best paying industry	-	Manufacturing

Differences between night auditor/front desk and desk clerk education

There are a few differences between a night auditor/front desk and a desk clerk in terms of educational background:

	Night Auditor/Front Desk	Desk Clerk
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Night auditor/front desk vs desk clerk demographics

Here are the differences between night auditors/front desk' and desk clerks' demographics:

	Night Auditor/Front Desk	Desk Clerk
Average age	37	37
Gender ratio	Male, 39.8% Female, 60.2%	Male, 30.0% Female, 70.0%
Race ratio	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%	Black or African American, 10.6% Unknown, 6.5% Hispanic or Latino, 16.5% Asian, 10.0% White, 55.1% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between night auditor/front desk and desk clerk duties and responsibilities

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

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Desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Assist with setting up meetings using PowerPoint presentations.
Book keeping, check ins, paperwork, PowerPoint, enter information into database.
Communicate with previous shift, organize shift and review reservations and update contingency
Position require guest reservations to be coordinate with housekeeping and maintenance needs.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

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Night auditor/front desk vs desk clerk skills

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

Common desk clerk skills

Reservations, 22%
Front Desk, 14%
Customer Service, 12%
Room Availability, 11%
Direct Calls, 6%
Telephone Calls, 5%

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Updated January 8, 2025

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