Night auditor/front desk vs front desk attendant

The differences between night auditors/front desk and front desk attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a front desk attendant are reservations, customer service, and cleanliness.

Night auditor/front desk vs front desk attendant overview

	Night Auditor/Front Desk	Front Desk Attendant
Yearly salary	$30,799	$26,874
Hourly rate	$14.81	$12.92
Growth rate	-	-
Number of jobs	75,445	107,058
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a front desk attendant do?

A front desk attendant serves as the primary point of contact in a building or establishment, ensuring customer satisfaction. Their duties mainly revolve around greeting visitors, responding to inquiries, handling calls and correspondence, arranging appointments, and coordinating with various building offices and departments. Moreover, a front desk attendant's responsibilities will vary on the line of work or one's industry of employment. There are instances in a hotel setting where they must handle check-in and check-out processes, make reservations, and offer amenities.

Night auditor/front desk vs front desk attendant salary

Night auditors/front desk and front desk attendants have different pay scales, as shown below.

	Night Auditor/Front Desk	Front Desk Attendant
Average salary	$30,799	$26,874
Salary range	Between $24,000 And $38,000	Between $20,000 And $35,000
Highest paying City	-	Anaheim, CA
Highest paying state	-	California
Best paying company	-	Lone Star Circle of Care
Best paying industry	-	Education

Differences between night auditor/front desk and front desk attendant education

There are a few differences between a night auditor/front desk and a front desk attendant in terms of educational background:

	Night Auditor/Front Desk	Front Desk Attendant
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Night auditor/front desk vs front desk attendant demographics

Here are the differences between night auditors/front desk' and front desk attendants' demographics:

	Night Auditor/Front Desk	Front Desk Attendant
Average age	37	37
Gender ratio	Male, 39.8% Female, 60.2%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%	Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between night auditor/front desk and front desk attendant duties and responsibilities

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Front desk attendant example responsibilities.

Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
Monitor cleanliness and organization of yoga studio and lobby areas.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits

Night auditor/front desk vs front desk attendant skills

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

Common front desk attendant skills

Reservations, 17%
Customer Service, 10%
Cleanliness, 10%
Phone Calls, 9%
Work Ethic, 8%
Guest Satisfaction, 5%

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Office and Administrative Industry
Night Auditor/Front Desk
Night Auditor/Front Desk vs Front Desk Attendant

Updated January 8, 2025

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