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Night auditor/front desk vs front desk concierge

The differences between night auditors/front desk and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a front desk concierge are reservations, PET, and customer service.

Night auditor/front desk vs front desk concierge overview

Night Auditor/Front DeskFront Desk Concierge
Yearly salary$30,799$30,292
Hourly rate$14.81$14.56
Growth rate--
Number of jobs75,44565,071
Job satisfaction3-
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 45%
Average age3737
Years of experience--

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

Night auditor/front desk vs front desk concierge salary

Night auditors/front desk and front desk concierges have different pay scales, as shown below.

Night Auditor/Front DeskFront Desk Concierge
Average salary$30,799$30,292
Salary rangeBetween $24,000 And $38,000Between $22,000 And $40,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Gensler
Best paying industry-Media

Differences between night auditor/front desk and front desk concierge education

There are a few differences between a night auditor/front desk and a front desk concierge in terms of educational background:

Night Auditor/Front DeskFront Desk Concierge
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common college--

Night auditor/front desk vs front desk concierge demographics

Here are the differences between night auditors/front desk' and front desk concierges' demographics:

Night Auditor/Front DeskFront Desk Concierge
Average age3737
Gender ratioMale, 39.8% Female, 60.2%Male, 38.9% Female, 61.1%
Race ratioBlack or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage13%13%

Differences between night auditor/front desk and front desk concierge duties and responsibilities

Night auditor/front desk example responsibilities.

  • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
  • Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
  • Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
  • Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
  • Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
  • Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
  • Show more

Front desk concierge example responsibilities.

  • Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
  • Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
  • Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
  • Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
  • Obtain accurate information from patients upon registration
  • Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.
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Night auditor/front desk vs front desk concierge skills

Common night auditor/front desk skills
  • Reservations, 27%
  • Customer Service, 16%
  • Front Desk Operations, 8%
  • Room Charges, 5%
  • Guest Service, 5%
  • Guest Accounts, 3%
Common front desk concierge skills
  • Reservations, 21%
  • PET, 12%
  • Customer Service, 8%
  • Patients, 8%
  • Strong Customer Service, 7%
  • Front Desk Operations, 6%

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