Night auditor/front desk vs front desk lead

The differences between night auditors/front desk and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $29,851 average annual salary of a front desk lead.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a front desk lead are reservations, patients, and guest service.

Night auditor/front desk vs front desk lead overview

	Night Auditor/Front Desk	Front Desk Lead
Yearly salary	$30,799	$29,851
Hourly rate	$14.81	$14.35
Growth rate	-	-
Number of jobs	75,445	74,010
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 39%
Average age	37	37
Years of experience	-	-

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Night auditor/front desk vs front desk lead salary

Night auditors/front desk and front desk leads have different pay scales, as shown below.

	Night Auditor/Front Desk	Front Desk Lead
Average salary	$30,799	$29,851
Salary range	Between $24,000 And $38,000	Between $19,000 And $46,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Microsoft
Best paying industry	-	Retail

Differences between night auditor/front desk and front desk lead education

There are a few differences between a night auditor/front desk and a front desk lead in terms of educational background:

	Night Auditor/Front Desk	Front Desk Lead
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Night auditor/front desk vs front desk lead demographics

Here are the differences between night auditors/front desk' and front desk leads' demographics:

	Night Auditor/Front Desk	Front Desk Lead
Average age	37	37
Gender ratio	Male, 39.8% Female, 60.2%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between night auditor/front desk and front desk lead duties and responsibilities

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Night auditor/front desk vs front desk lead skills

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

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Office and Administrative Industry
Night Auditor/Front Desk
Night Auditor/Front Desk vs Front Desk Lead

Updated January 8, 2025

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