Night auditor/front desk vs front desk representative

The differences between night auditors/front desk and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Night auditor/front desk vs front desk representative overview

	Night Auditor/Front Desk	Front Desk Representative
Yearly salary	$30,799	$29,224
Hourly rate	$14.81	$14.05
Growth rate	-	-
Number of jobs	75,445	140,332
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 38%
Average age	37	37
Years of experience	-	-

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Night auditor/front desk vs front desk representative salary

Night auditors/front desk and front desk representatives have different pay scales, as shown below.

	Night Auditor/Front Desk	Front Desk Representative
Average salary	$30,799	$29,224
Salary range	Between $24,000 And $38,000	Between $22,000 And $37,000
Highest paying City	-	Southampton, NY
Highest paying state	-	New York
Best paying company	-	Eye Consultants of Atlanta
Best paying industry	-	Retail

Differences between night auditor/front desk and front desk representative education

There are a few differences between a night auditor/front desk and a front desk representative in terms of educational background:

	Night Auditor/Front Desk	Front Desk Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Night auditor/front desk vs front desk representative demographics

Here are the differences between night auditors/front desk' and front desk representatives' demographics:

	Night Auditor/Front Desk	Front Desk Representative
Average age	37	37
Gender ratio	Male, 39.8% Female, 60.2%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between night auditor/front desk and front desk representative duties and responsibilities

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Night auditor/front desk vs front desk representative skills

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

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Night Auditor/Front Desk
Night Auditor/Front Desk vs Front Desk Representative

Updated January 8, 2025

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