Night auditor/front desk vs front office agent

The differences between night auditors/front desk and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $30,799 average annual salary of a night auditor/front desk.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Night auditor/front desk vs front office agent overview

	Night Auditor/Front Desk	Front Office Agent
Yearly salary	$30,799	$34,773
Hourly rate	$14.81	$16.72
Growth rate	-	-
Number of jobs	75,445	106,130
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Night auditor/front desk vs front office agent salary

Night auditors/front desk and front office agents have different pay scales, as shown below.

	Night Auditor/Front Desk	Front Office Agent
Average salary	$30,799	$34,773
Salary range	Between $24,000 And $38,000	Between $28,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between night auditor/front desk and front office agent education

There are a few differences between a night auditor/front desk and a front office agent in terms of educational background:

	Night Auditor/Front Desk	Front Office Agent
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Night auditor/front desk vs front office agent demographics

Here are the differences between night auditors/front desk' and front office agents' demographics:

	Night Auditor/Front Desk	Front Office Agent
Average age	37	37
Gender ratio	Male, 39.8% Female, 60.2%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between night auditor/front desk and front office agent duties and responsibilities

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Night auditor/front desk vs front office agent skills

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

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Night Auditor/Front Desk
Night Auditor/Front Desk vs Front Office Agent

Updated January 8, 2025

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