Night auditor/front desk vs guest relations representative

The differences between night auditors/front desk and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Night auditor/front desk vs guest relations representative overview

	Night Auditor/Front Desk	Guest Relations Representative
Yearly salary	$30,799	$28,790
Hourly rate	$14.81	$13.84
Growth rate	-	-
Number of jobs	75,445	35,239
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Night auditor/front desk vs guest relations representative salary

Night auditors/front desk and guest relations representatives have different pay scales, as shown below.

	Night Auditor/Front Desk	Guest Relations Representative
Average salary	$30,799	$28,790
Salary range	Between $24,000 And $38,000	Between $22,000 And $36,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between night auditor/front desk and guest relations representative education

There are a few differences between a night auditor/front desk and a guest relations representative in terms of educational background:

	Night Auditor/Front Desk	Guest Relations Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Night auditor/front desk vs guest relations representative demographics

Here are the differences between night auditors/front desk' and guest relations representatives' demographics:

	Night Auditor/Front Desk	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 39.8% Female, 60.2%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between night auditor/front desk and guest relations representative duties and responsibilities

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Night auditor/front desk vs guest relations representative skills

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

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Office and Administrative Industry
Night Auditor/Front Desk
Night Auditor/Front Desk vs Guest Relations Representative

Updated January 8, 2025

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