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The differences between night auditors/front desk and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $30,799 average annual salary of a night auditor/front desk.
The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| Night Auditor/Front Desk | Service Desk Analyst | |
| Yearly salary | $30,799 | $45,397 |
| Hourly rate | $14.81 | $21.83 |
| Growth rate | - | - |
| Number of jobs | 75,445 | 55,828 |
| Job satisfaction | 3 | - |
| Most common degree | Bachelor's Degree, 31% | Bachelor's Degree, 50% |
| Average age | 37 | 37 |
| Years of experience | - | - |
A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Night auditors/front desk and service desk analysts have different pay scales, as shown below.
| Night Auditor/Front Desk | Service Desk Analyst | |
| Average salary | $30,799 | $45,397 |
| Salary range | Between $24,000 And $38,000 | Between $30,000 And $67,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | The Citadel |
| Best paying industry | - | Technology |
There are a few differences between a night auditor/front desk and a service desk analyst in terms of educational background:
| Night Auditor/Front Desk | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 31% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | - | - |
Here are the differences between night auditors/front desk' and service desk analysts' demographics:
| Night Auditor/Front Desk | Service Desk Analyst | |
| Average age | 37 | 37 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 13% | 13% |