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The differences between noc engineers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc engineer and a customer support engineer. Additionally, a customer support engineer has an average salary of $82,674, which is higher than the $64,721 average annual salary of a noc engineer.
The top three skills for a noc engineer include customer service, troubleshoot and network operations. The most important skills for a customer support engineer are customer support, technical support, and customer service.
| NOC Engineer | Customer Support Engineer | |
| Yearly salary | $64,721 | $82,674 |
| Hourly rate | $31.12 | $39.75 |
| Growth rate | 5% | 10% |
| Number of jobs | 64,038 | 138,641 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A network operation center engineer or NOC engineer is an individual who is responsible for managing and monitoring a network from any centralized location. Working with other IT professionals, NOC engineers must enhance the route performance by resolving any issues concerning the network and by using standard procedures to troubleshoot. They are required to maintain communication with vendors and the team to ensure that they remain updated on any issues. NOC engineers should also be knowledgeable in hardware configuration, including firewalls and routers.
A customer support engineer is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the technical products of the company. Customer support engineers handle escalated requests, determine technical solutions, and write resolution reports for reference. They also manage the installation and upgrades of network systems based on clients' specifications to ensure that their systems work with maximum performance. A customer support engineer must have excellent communication and technical skills, especially in recommending improvements to prevent system failures and minimize customers' complaints.
Noc engineers and customer support engineers have different pay scales, as shown below.
| NOC Engineer | Customer Support Engineer | |
| Average salary | $64,721 | $82,674 |
| Salary range | Between $45,000 And $92,000 | Between $59,000 And $114,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | PayPal | Nokia |
| Best paying industry | Technology | Technology |
There are a few differences between a noc engineer and a customer support engineer in terms of educational background:
| NOC Engineer | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | University of Pennsylvania | California State University - Long Beach |
Here are the differences between noc engineers' and customer support engineers' demographics:
| NOC Engineer | Customer Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 90.6% Female, 9.4% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 8.3% Unknown, 5.0% Hispanic or Latino, 12.0% Asian, 12.5% White, 61.9% American Indian and Alaska Native, 0.3% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |