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Senior Vice President- Data Center Development
Datax Connect
Operations vice president job in Austin, TX
Senior VicePresident - Data Center Development
About Our Client
A funded startup building the next generation of digital infrastructure-starting in Austin. Our mission is to deliver leaner, faster, smarter data centers that meet the evolving needs of hyperscalers, AI companies, and enterprise clients. Backed by significant capital and multiple 500MW+ opportunities in the pipeline, we're assembling a world-class team to reshape how mission-critical facilities are developed and operated.
Job Summary
As SVP of Operations, you'll oversee the end-to-end operational strategy and execution of our data center developments-from pre-construction through delivery, commissioning, and operational handover.
You'll build and lead a high-performing operations team, drive process excellence, and serve as a key member of the executive leadership team. This is a hands-on, high-impact role for someone who can balance strategic vision with tactical execution in a fast-paced, entrepreneurial environment.
Key Responsibilities
Strategic Leadership & Execution
Define and implement operational strategies across all data center projects to meet performance, cost, and schedule goals.
Lead site development, construction, and commissioning activities in Austin and future markets.
Serve as the primary operational leader interfacing with executive leadership, investors, and strategic partners.
Foster a culture of accountability, safety, and innovation across project teams.
Operational Oversight
Oversee project budgets, schedules, risk management, and project controls.
Drive value engineering, procurement strategies, and cost optimization initiatives.
Ensure best-in-class QA/QC processes and integration of modern construction technologies.
Develop and maintain high-level and detailed project schedules (Primavera, MS Project).
Team & Partner Development
Build and mentor a multidisciplinary operations team, including project managers, engineers, and field staff.
Establish and maintain relationships with contractors, design consultants, utilities, permitting authorities, and local stakeholders.
Lead contractor selection processes and ensure alignment with corporate standards and project goals.
Cross-Functional Collaboration
Partner closely with finance, design, sales, and executive leadership to ensure alignment and timely delivery.
Communicate operational performance, risks, and mitigation plans to the board and investment partners.
Experience
15+ years in construction operations, program management, or large-scale data center delivery, including leadership roles.
Proven record of delivering complex projects ($250MM+) on time and within budget.
Experience in high-growth, entrepreneurial environments, ideally in infrastructure or mission-critical sectors.
Skills & Qualifications
Bachelor's degree in Construction Management, Engineering, or related field (Master's preferred).
Deep knowledge of project controls, cost reporting, and scheduling tools (e.g., Primavera P6, MS Project).
Familiarity with Austin's permitting and development landscape is a plus.
Exceptional leadership, communication, and stakeholder management skills.
Why Join Us?
Impact: Shape the operational backbone of a next-gen data center platform.
Leadership: Direct involvement in strategy and decision-making as part of the executive team.
Growth: Help scale the business across new markets over the next 12-24 months.
Equity Potential: Competitive compensation and meaningful ownership stake.
We're looking for a hands-on operator, a strategic thinker, and a builder who isn't afraid to roll up their sleeves to turn vision into reality.
If this sounds like you, let's build the future together.
$148k-254k yearly est. 2d ago
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Technical Operations Manager
Hanwha Convergence USA 4.1
Operations vice president job in Georgetown, TX
As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company.
Position Summary:. We are seeking a strategic and technically proficient Technical Operations Manager to support and enhance the performance of Hanwha Convergence Operations & Maintenance (O&M) Division. This role is responsible for analyzing O&M operations, optimizing productivity and efficiency, and driving continuous improvement through SOP development and performance insights. The ideal candidate will serve as a key liaison between field operations, business development, and R&D teams to ensure operational excellence across all solar O&M initiatives.
Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates.
Essential Duties and Responsibilities:
Team Leadership & Department Oversight
Lead and manage the Technical Operations Group, including direct supervision of group members.
Define team objectives, allocate tasks, and ensure efficient collaboration across functions to support O&M operations.
Oversee professional development, performance evaluations, and resource planning for technical staff.
Operations Performance & Process Improvement
Analyze overall O&M operations, productivity, and efficiency within Hanwha Convergence's O&M Division.
Oversee and manage key performance indicators (KPIs) for power plant performance (Availability Guarantee, Performance Ratio and more), ensuring alignment with internal targets and customer expectations.
Establish standard operating procedures (SOPs), performance objectives, quality control standards, and operational policies.
Coordinate with internal business development and O&M teams to drive improvements through performance analysis.
Field Operations & Commissioning Support
Lead implementing O&M Contract obligations on performance reports.
Work closely with the Remote Operations Center (ROC) for the implementation of daily customer reports and updates.
Coordinate field operations and support the commissioning process for new solar PV, BESS plants and facilities.
Analyze system integrity and operational efficiency, underperformance issues for customer-owned assets.
Lead and support O&M analysis projects and assist corporate clients in implementing system and technology updates.
Technology & Trend Analysis
Conduct technology trend analysis related to utility-scale O&M and green energy control systems.
Facilitate technical feedback between Hanwha Convergence field teams and the R&D team at headquarters to drive continuous improvement in service quality.
Technical Marketing & Customer Interface
Support business development teams with data-driven insights related to customer O&M needs and expectations.
Assist in preparing technical recommendations, performance reports, and business development proposals.
Collaborate with customers' technical teams to ensure alignment between their operational goals and Hanwha Convergence's service capabilities.
Education and/or Experience Requirements:
Bachelor's degree in Engineering, Renewable Energy, or a related technical field preferred.
Experience leading technical teams or overseeing cross-functional project teams is strongly preferred.
5+ years of experience in solar energy, BESS operations, technical analysis, or O&M coordination.
Familiarity with PV, BESS systems, commissioning processes, and performance analysis tools.
Strong communication, organizational, and cross-functional coordination skills.
Proficient in Excel, project management tools, and data reporting platforms is a must.
Working knowledge of industry standards, codes, and safety regulations (e.g., NERC CIP) is a plus.
Ability to interpret SCADA data, performance KPIs, and generate actionable insights from large data sets.
Self-motivated, proactive, and able to manage multiple priorities in a fast-paced operational environment.
Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations.
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.
You may view your privacy rights by reviewing Hanwha Convergence Privacy Policy here or contacting our HR Team for a copy.
$98k-132k yearly est. 21h ago
Chief Operating Officer
Bearded Brothers
Operations vice president job in Austin, TX
Austin Food Co. is the parent company behind Bearded Brothers, SANS Meal Bar, and Yumster Yo. We also operate and are actively expanding a co-packing business focused on bar extrusion and manufacturing.
We are at an inflection point. Our production capabilities are scaling, our brands are evolving, and our co-packing operation has meaningful growth potential. We are looking for a senior operations leader to take full ownership of day-to-day operations and help build a disciplined, financially sound, and scalable manufacturing and co-packing platform.
This role is ideal for someone who thrives in complexity, enjoys building systems from the ground up, and wants real ownership, not just oversight.
What You Will Own:
Operational Leadership
Full responsibility for day-to-day operations across manufacturing, inventory, procurement, and fulfillment
Leadership and development of the Production Manager and Plant Manager
Establishing operating rhythms, KPIs, and accountability across the operation
Manufacturing and Continuous Improvement
Production planning, workflow design, and throughput optimization
Capacity planning and efficiency improvements across people, equipment, and processes
Implementation of repeatable, scalable systems that reduce friction and variability
Co-Packing Business Development
Build and scale the co-packing operation, including onboarding new partners
Evaluate operational and financial feasibility of co-packing opportunities
Ensure co-packing customers are supported with strong execution, clarity, and reliability
Financial and Operational Discipline
Forecasting, inventory strategy, and cash-flow-aware decision making
Ingredient sourcing, vendor management, and cost control
Partnering closely with CEO to improve margins and operational leverage
Systems and Structure
Bring order, clarity, and documentation to a fast-growing operation
Create processes that scale with the business rather than break under growth
Balance near-term execution with long-term operational strategy
Who We Are Looking For
A builder who enjoys creating systems and teaching others how to run them
Strong operational and financial instincts, including comfort with P&Ls, forecasts, and tradeoffs
Detail-oriented and process-driven without being rigid or bureaucratic
Able to move between strategy and hands-on problem solving as needed
Comfortable operating in a lean, high-accountability environment
Someone who wants real ownership and long-term impact, not just a title
Why This Role Matters
This person will shape how Austin Food Co. operates across our brands and our co-packing partners. Our ability to consistently fill production capacity, manage cash intelligently, and execute with discipline will have a substantial impact on the company's long-term outlook.
If we do this well, there is an opportunity to build a highly efficient manufacturing platform that supports our brands and others. It won't be easy, but we can have a lot of fun scaling this into something that all involved stakeholders are pretty stoked about.
Our Values
We First: Check your ego. This is a team sport.
No Eeyores: Show up with professionalism and positive energy, especially on hard days.
Open to Feedback, With Follow-Through: Growth requires humility and action.
Tenacious: This is a hard business. Persistence matters.
Treat Others With Respect: Lead with empathy and kindness.
Extreme Ownership: Take responsibility for outcomes, good or bad.
Think Around the Bend: Look ahead, anticipate what is next, and prepare for it.
$108k-193k yearly est. 21h ago
Operations Manager
Edison Smart 4.5
Operations vice president job in Austin, TX
Operations Manager - Building Automation Systems (BAS)
Austin, TX (On-site)
$135,000 - $150,000 base + performance bonus
An established building automation systems integrator in Austin is seeking an experienced Operations Manager to lead and scale project delivery, service operations, and internal processes. This role offers a key leadership position within a growing, technology-driven organization.
The Opportunity
This is a senior operational role with responsibility for ensuring projects are delivered on time, on budget, and to a high technical standard. You'll work closely with executive leadership, engineering, project management, and service teams to drive efficiency, accountability, and continuous improvement across the business.
Key Responsibilities
Lead day-to-day operations across project delivery, service, and field teams
Oversee scheduling, resource planning, and workload management
Ensure consistent execution of BAS projects from kickoff through closeout
Improve operational processes, KPIs, and reporting to support growth
Manage budgets, margins, and cost controls across projects and service contracts
Support hiring, training, and development of project managers and technicians
Partner with sales and engineering to support forecasting and capacity planning
Maintain high standards for safety, quality, and customer satisfaction
Required Experience & Background
Proven operations or senior project leadership experience within building automation systems, controls, or related MEP/technology integration environments
Strong understanding of BAS platforms (e.g., HVAC controls, BMS, energy management systems)
Experience managing multi-project portfolios and cross-functional teams
Financial acumen with project costing, forecasting, and margin control
Excellent leadership, communication, and process-improvement skills
What's on Offer
Competitive base salary of $135k - $150k, depending on experience
Quarterly performance bonus
Opportunity to play a key leadership role in a growing Austin-based integrator
Collaborative culture with long-term career progression
If you are a results-driven operations leader with a background in building automation and systems integration, this is a rare opportunity to step into a high-impact role.
$135k-150k yearly 2d ago
Voice of the Customer Operations Manager
Procore 4.5
Operations vice president job in Austin, TX
We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction.
As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together.
This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately.
What you'll do:
Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions.
Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection.
Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability.
Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates
Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization.
Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn.
Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention.
Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements.
What we're looking for:
Bachelor's degree or equivalent work experience required.
3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience.
Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects.
Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback.
Keen eye for accuracy and detail in process development; JIRA proficiency is preferred.
Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results.
Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary.
Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement.
Additional Information
Base Pay Range:
114,400.00 - 157,300.00 USD AnnualFor Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$104k-128k yearly est. 1d ago
Senior Director of Distribution and Manufacturing
McCoy Corporation 4.6
Operations vice president job in San Marcos, TX
Founded in 1927, McCoy's is a fourth-generation, family-owned supplier of lumber, building supplies, and farm and ranch equipment. McCoy's provides a complete array of services to consumers, builders, contractors, repair/remodelers, and farm & ranch individuals.
Role Description
The Director of Distribution & Manufacturing provides strategic leadership and operational oversight for the company's distribution centers and manufacturing facilities. This role is responsible for overseeing sales, customer service, inventory, production, and delivery operations while ensuring efficiency, cost control, service quality, and profitability. The Director develops and implements strategies that align with company goals, optimizes operational performance, and ensures safe, compliant, and effective operations across the network.
Supervisory Responsibilities:
Directly supervises 3 - 11 management team members, including Distribution and Manufacturing leadership.
Develops and executes manufacturing and distribution strategies aligned with company objectives and growth plans.
Establishes short-term and long-term operational goals and ensures execution through clear plans and accountability.
Leads, coaches, and develops distribution and manufacturing management teams to drive performance and engagement.
Duties/Responsibilities:
Oversees all distribution and manufacturing activities, including production planning, inventory management, labor utilization, order fulfillment, quality control, equipment performance, and safety compliance.
Implements systems and processes to balance inventory levels, improve service levels, and minimize carrying costs.
Analyzes key performance indicators (KPIs) such as production efficiency, inventory turns, service levels, and profitability.
Makes data-driven decisions to improve productivity, reduce losses, optimize equipment performance, and enhance service quality.
Develops standard operating procedures and performance measurement models to optimize return on investment.
Analyzes the competitive marketplace and provides recommendations related to product selection, pricing, vendors, and equipment.
Identifies trends, risks, and opportunities, taking proactive or corrective action as needed.
Ensures quality customer service through collaboration and direct interaction with stores, contractors, and key customers.
Works closely with store personnel and corporate departments to align operations with business objectives.
Maintains compliance with control and audit systems for safe, compliant, and productive operations.
Performs other related duties as assigned.
Required Skills/Abilities:
Strong leadership and people management skills.
Extensive knowledge of distribution and manufacturing operations and best practices in the industry.
Excellent communication and collaboration skills across all organizational levels.
Strong analytical, organizational, and problem-solving skills.
Ability to operate effectively in a fast-paced performance-driven environment.
Proficient with Microsoft Office Suite or related software.
Valid driver's license and auto liability insurance.
Regular overnight travel is required.
Education and Experience:
A bachelor's degree in business administration, logistics, engineering, or another industry-related field or equivalent experience is required.
Prior experience in manufacturing and/or engineered components manufacturing from procurement to order fulfillment is preferred.
Experience managing multi-site operations strongly preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Ability to visit distribution and manufacturing facilities, including traversing the production and warehouse environments.
Must be able to occasionally lift up to 25 pounds at times.
McCoy's is an equal opportunity employer. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at **************. EOE, AAP, D, F, VA
$116k-171k yearly est. 3d ago
Operations Manager (Executive Support)
Go Get Made
Operations vice president job in Austin, TX
We're seeking a highly organized, proactive Operations Manager to support our team across daily operations, communications, finance, and marketing tasks. This role is ideal for someone who enjoys bringing order to complexity, anticipates needs before they arise, and takes pride in keeping things running smoothly behind the scenes.
You'll act as a trusted right hand, owning calendars, inboxes, invoicing, travel coordination, and client communications, while also assisting with content creation, bookkeeping, and other tasks on an as-needed basis. This is a high-impact role with significant visibility into the business.
Key Responsibilities
Executive & Administrative Support
Manage and optimize the Founder's calendar, scheduling meetings and prioritizing time effectively
Screen, organize, and respond to emails on behalf of the Founder as appropriate
Coordinate travel logistics, including booking flights, hotels, and ground transportation
Prepare agendas, reminders, and follow-ups to keep meetings and commitments on track
Operations & Finance Support
Create and send customer invoices accurately and on time
Pay vendor bills and track recurring expenses
Provide light bookkeeping support (expense tracking, categorization, coordination with accountant/bookkeeper)
Maintain organized records and documentation
Client Communications
Draft and send weekly project update emails
Assist with client follow-ups and general communications to ensure a high-touch experience
Help keep projects moving by nudging internal and external stakeholders as needed
Marketing & Content Support
Assist with email newsletter creation and distribution
Support content creation (ideation, drafting, editing, formatting) accross multiple platforms
Coordinate content calendars and publishing schedules
Qualifications
3+ years of experience as an Executive Assistant, Operations Assistant, or similar role
Exceptional organizational skills and attention to detail
Strong written communication skills
Comfortable handling sensitive and confidential information
Tech-savvy and quick to learn new tools (email, calendars, accounting software, CRM, etc.)
Self-starter who can work independently and prioritize effectively
Nice to Have
Experience with invoicing or bookkeeping tools (QuickBooks, Xero, etc.)
Experience supporting a founder or small business
Familiarity with email marketing platforms (Mailchimp, ConvertKit, etc.)
Interest in content creation, branding, or social media
What Success Looks Like
The Founder's calendar and inbox are calm, organized, and intentional
Invoices go out on time and bills are paid without reminders
Clients feel informed, supported, and well-communicated with
Content and communications are consistent and polished
The business runs smoother because you're in the seat
Why This Role Is Special
This is not a passive “task taker” role. You'll have real ownership, meaningful responsibility, and the opportunity to grow alongside the business. If you're detail-oriented, proactive, and enjoy being the person who makes everything work better then this role will be extremely rewarding for you.
We view this role as a foundation, not a finish line. This role is an entry point into a fast-growing company. For a driven self-starter who consistently takes initiative and solves problems, this role can grow significantly over time and potentially transition into a senior leadership position. If you're someone who wants to get in early at a fast-growing company, make a meaningful contribution, and grow alongside the business, this role offers exceptional upside.
$50k-87k yearly est. 21h ago
Program Manager | Business Operations
Epicor 4.6
Operations vice president job in Austin, TX
As Program Manager of Business Operations at Epicor, you will be at the forefront of driving transformational initiatives that shape our future. You will lead complex, cross-functional programs, partner with key stakeholders, and ensure successful delivery of strategic priorities. Your ability to pivot between strategic and technical conversations, influence adoption, and maintain executive-level visibility will be critical to success.
What you will be doing:
Drive large-scale business programs from initiation through delivery and adoption, ensuring alignment with organizational objectives.
Develop and maintain program charters, integrated project plans, schedules, budgets, and risk registers.
Scope, execute, and manage delivery using project management and change management methodologies, while promoting stakeholder readiness.
Partner with Sales, Finance, IT, and other functional teams to align on milestones, success metrics, and quote-to-cash process improvements.
Analyze complex processes, identify gaps, and design effective business processes to incorporate into functional requirements.
Coordinate project teams and external vendors to ensure timely, budget-compliant delivery and adherence to governance standards.
Provide executive-ready reporting on progress, risks, issues, and budget health, escalating with mitigation options as needed.
What you will likely bring:
Bachelor's degree in Business, Information Systems, Finance, or related field (or equivalent experience).
8+ years of experience leading business process and system transformation projects.
Strong expertise in project management, program management, change management, and business process design.
Experience with quote-to-cash processes and Salesforce; CPQ
Excellent communication and presentation skills, including executive presence and ability to present to VPs and occasionally CEO.
Proven ability to build strategic partnerships and collaborate across Sales, Finance, and IT.
Highly adaptable, detail-oriented, and comfortable managing ambiguity and shifting priorities.
What could set you apart:
Strong ability to lead large-scale transformational programs and drive adoption.
Familiarity with visualization tools (Tableau, Noetix, or Power BI.)
Experience in software or technology-enabled organizations.
#LI-MB2 #LI-HYBRID
About Epicor
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Matthew Brady
$82k-109k yearly est. 1d ago
Pharmacy Operations Manager
Walgreens 4.4
Operations vice president job in Austin, TX
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 21h ago
Customer Operations Account Manager
Advanced Micro Devices, Inc. 4.9
Operations vice president job in Austin, TX
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers. This role focuses on fostering effective communication and collaboration across both organizations to ensure smooth processes. Key responsibilities include managing expectations, improving operational workflows, and resolving issues related to orders, supply, delivery, and forecasting. The position supports AMD's organizational objectives through problem-solving and process optimization.
THE PERSON:
The ideal candidate is a collaborative and adaptable professional who thrives in dynamic environments and demonstrates strong problem-solving and analytical skills. They excel at building and maintaining strategic relationships across internal teams and external partners, fostering trust and effective communication. With a proactive approach, they manage complex projects and processes, provide consultative guidance, and drive operational excellence. This individual is comfortable navigating uncertainty, resolving conflicts constructively, and influencing outcomes through clear, persuasive communication. They embrace continuous learning, adopt new tools and processes, and share best practices to enhance team performance and organizational capability.
KEY RESPONSIBILITIES:
* Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers).
* Manage business through all product lifecycle stages (NPI, EOL).
* Control inventory and Days of Inventory (DOI) to minimize costs.
* Manage demand vs. supply profiles for direct customers and distribution channels.
* Monitor consumption rates and ordering patterns; perform demand/supply analysis.
* Maintain accurate forecasts and manage on-time revenue forecasting.
* Oversee key internal and external relationships to ensure business continuity.
* Drive projects and processes critical to organizational objectives.
* Implement new processes and collect feedback to support strategy.
* Conduct quarterly business reviews and operational meetings with customers.
* Provide guidance on operational issue resolution.
* Support customer operations through understanding of business processes and procedures.
PREFERRED EXPERIENCE:
* Experience with Data Center customers preferred.
* Strong knowledge of supply chain operations.
* Project management experience.
* Understanding of business strategy and process improvement.
* Proficiency in Excel, PowerPoint, and Power BI.
* Ability to write executive-level communications.
* Skilled in demand/supply analysis and revenue forecasting.
* Experience managing cross-functional dependencies and operational processes.
* Ability to manage conflict and resolve operational issues.
* Familiarity with customer engagement through business reviews and operational meetings.
ACADEMIC CREDENTIALS:
Bachelor's Degree preferred.
#LI-BS1
#LI-Hybrid
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.
This posting is for an existing vacancy.
$101k-127k yearly est. 60d+ ago
Director Operations
Cisco Systems Canada Co 4.8
Operations vice president job in Austin, TX
Hybrid- Prefer San Jose, CA & Austin Texas
The application window is expected to close on 1/30/26
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
We're seeking an exceptional Director of Operations to serve as the operational backbone of the Office of the CMO (OCMO). This leader will orchestrate the day-to-day rhythm, communication flow, and executive-level coordination required to advance the priorities of the Chief Marketing Officer (CMO) and Marketing Senior Leadership Team (SLT).
In addition, this leader will ensure critical deliverables flow seamlessly from conception through delivery by ensuring flawless execution, orchestrating complex stakeholder inputs, and building AI-first systems that enable our SLT to operate at peak performance. We're looking for someone who thrives as an operator as well as anticipates needs before they surface, holds a strong executive presence, maintains impeccable discretion, and brings a low-ego, service-oriented mindset.
Your Impact
Strategic Office Operations & Prioritization
-Serve as the operational deputy to the VP, Strategy & Operations (VP/SPO), ensuring the smooth functioning of OCMO.
-Manage the CMO's email inbox; ensuring timely and appropriate responses or delegation.
-Act as the “traffic controller” for all priority deliverables, ensuring quality, timeliness, and strategic alignment through effective AI-led project management.
-Maintain awareness of timelines, cross-functional dependencies, and risks; anticipate needs and proactively escalate or resolve issues (using precision and judgment) to address potential roadblocks before they impact delivery.
-Enable the daily operations of the CMO and VP/SPO by bridging the most strategic objectives to their agendas.
Leadership Team Operations
-Design and lead the operational cadence of the SLT, including weekly meetings, offsites, and quarterly reviews.
-Own agenda design, materials preparation, follow-up actions, and progress tracking to ensure meetings drive clarity, decisions, and accountability.
-Implement decision-tracking and reporting mechanisms leveraging AI to drive follow-through on leadership commitments.
-Establish and continuously refine operating mechanisms, ensuring world-class consistency, efficiency, and rigor.
Cross-Functional Coordination & Communications
-Provide day-to-day operational leadership with the CMO's Executive Assistant and Executive Communications Leader (without direct-line management); ensure alignment, role clarity, and smooth execution.
-Serve as an integrator across other Executive Leadership Team organizations by bridging information, resolving bottlenecks, and ensuring tight coordination.
-Navigate matrixed teams with strategic insight and executive presence.
-Ensure CMO preparedness for meetings, including creation of briefings.
Operational Excellence & Process Leadership
-Build and maintain AI-first systems, SOPs, and processes that strengthen the scalability and performance of OCMO.
-Drive improvements to workflow, governance, document hygiene, and cross-functional operating models.
-Instill high standards of executional rigor, confidentiality, and responsiveness across all touchpoints with the CMO.
Minimum Qualifications
12+ years of progressive experience in operations, chief of staff roles, strategy, program management, or consulting - with preference for experience operating in global, matrixed enterprises.
Proven success enabling C-suite executives in a high-velocity environment.
Exceptional organizational, time-management, and prioritization skills; adept at managing multiple competing deadlines without compromising quality.
Strong executive presence with excellent written and verbal communications; ability to influence without authority and drive alignment across senior leadership teams.
Mastery in building and improving processes, workflows, and governance models. Expertise in tools and certifications are an added bonus, along with demonstrated examples of AI usage for an executive office.
Demonstrated commitment to a growth mindset throughout your career.
You're energized by the following statements:
You find fulfillment in enabling others' success and by building trust through consistency and delivery;
You identify issues and opportunities with an intellectually curious mind, consistently staying two steps ahead;
You discern when to ask, when to act, and when to escalate;
You navigate highly confidential situations and complex stakeholder dynamics with maturity, composure, and humility;
You shift seamlessly from strategy to granular execution details; able to switch contexts throughout the day.
Additional Considerations
Strong desire for San Francisco Bay Area or Austin, TX, with an ability to take critical, in-person meetings from our San Francisco, San Jose, or Austin offices, as needed.
Ability to support both Pacific and Central time zones.
Limited travel required, less than 10% of the time (role does not support CMO at external events).
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $200,400.00 to $258,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$244,200.00 - $375,900.00
Non-Metro New York state & Washington state:
$217,400.00 - $318,100.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
$117k-146k yearly est. Auto-Apply 7d ago
Chief Executive Officer CEO President Global
Bluzinc
Operations vice president job in Austin, TX
Chief Executive Officer / President, remote USA based job opening to take over from the Founder who will focus on innovations and support you in this transition phase. We need your profile to include:
Previous CEO of company your team grew the business through the $30MM - $70MM+ revenue curve, bonus if through the $100MM level
Strategic yet hands on; inspires people, leads to transformational change and growth
Prevvious total staff around 50 -200 individuals
USA consumer experience, from professional training, adult coaching, mentoring, online training courses, eLearning etc
Global / remote distributed teams including cross boarder
Possibly Eastern / Central time zone due to working with USA and European teams (you can visit or live with your overseas teams if you so desire)
Good job stability and past references
Strong with people, process, technology, growth, operational play -book, budgets
Interested in personal development and coaching of individuals for improvement
Highly educated eg Degree, MBA or PhD
For more information please apply and if a suitable match we will be in touch to arrange an initial call to learn more and brief you on this client's career opportunity.
$187k-358k yearly est. 60d+ ago
Regional Logistics Director, Southwest
Pactiv Evergreen 4.8
Operations vice president job in Temple, TX
Pactiv Evergreen is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at ****************
Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call ************** or email *********************.
All information will be kept confidential according to EEO guidelines and applicable laws.
Job Description
This position will oversee the operations of 3-4 warehouse / distribution facilities. They will develop strategic initiatives for the region that align to the overall logistics vision. They will be accountable for the operation of the facilities including its financial results, customer delivery, safety, quality, equipment, inventory, labor, and productivity. They must drive results within their facilities through staff development, cost savings, and effective leadership while exceeding customer requirements.
Responsibilities:
* Drives warehouse productivity & process improvements to achieve cost savings
* Budget & forecast ownership for region
* Accountable for regional achievement of KPI Results
* Develops strategies to mitigate impact of volume surges & capacity constraints
* Implements network optimization and product deployment plans
* Project ownership, develop & drive key network-wide initiatives
* Sales team & customer; collaboration and engagement
* Supply Chain cross-functional collaboration
* Develops leadership team at each regional facility
* Provides guidance and input in the development of policies, guidelines, and procedures to ensure quality and cost control
* Works with site Operations Manager to review and manage site financials, provide monthly cost forecasts, understand site variances, inform stake holders of site financial performance
* Ensures safety in the workspace by conducting safety audits & safety observations, documents and addresses root cause of incidents and near misses, encourages a safety orientated culture throughout the facility
* Lead Tier 2 meetings, ensuring standard work is followed, and all issues and problems are resolved or routed appropriately
* Understands the cost drivers at the sites, and works to minimize and reduce costs without sacrificing quality or customer deliveries
* Point of escalation for any problems, issues, or adjustments as required to complete the operations plan and ensure on time customer shipments
* Monitors site KPIs and works with team to resolve any shortfalls, and create corrective actions
* Liaison to senior leadership, manufacturing facility, & corporate support staff
Company Benefits
Qualifications
* BA/BS Degree preferred in logistics or related field
* 7-10 years of management experience in Distribution/Warehouse Logistics; Multi-site management a plus
* Proven success in improving Warehouse performance
* Strong leadership and interpersonal skills
* Experience with Warehouse Management Systems (WMS); JDA (Red Prairie) a plus
* Experience with Enterprise Resource Planning Systems (ERP); SAP a plus
* Self-Directed & demonstrates the ability to proactively identify and resolve discrepancies or potential issues
* Excellent written and verbal communication skills
* Detail orientated, with high analytical ability
* Demonstrated financial acumen
* Excellent problem identification & follow through to issue resolution
* Strong organizational skills with the ability to multi-task and prioritize
* Demonstrates the ability to work well with a variety of individuals
* Demonstrates an understanding of automated distribution
#LI-TM1
Responsibilities This position will oversee the operations of 3-4 warehouse / distribution facilities. They will develop strategic initiatives for the region that align to the overall logistics vision. They will be accountable for the operation of the facilities including its financial results, customer delivery, safety, quality, equipment, inventory, labor, and productivity. They must drive results within their facilities through staff development, cost savings, and effective leadership while exceeding customer requirements. Responsibilities: · Drives warehouse productivity & process improvements to achieve cost savings · Budget & forecast ownership for region · Accountable for regional achievement of KPI Results · Develops strategies to mitigate impact of volume surges & capacity constraints · Implements network optimization and product deployment plans · Project ownership, develop & drive key network-wide initiatives · Sales team & customer; collaboration and engagement · Supply Chain cross-functional collaboration · Develops leadership team at each regional facility · Provides guidance and input in the development of policies, guidelines, and procedures to ensure quality and cost control · Works with site Operations Manager to review and manage site financials, provide monthly cost forecasts, understand site variances, inform stake holders of site financial performance · Ensures safety in the workspace by conducting safety audits & safety observations, documents and addresses root cause of incidents and near misses, encourages a safety orientated culture throughout the facility · Lead Tier 2 meetings, ensuring standard work is followed, and all issues and problems are resolved or routed appropriately · Understands the cost drivers at the sites, and works to minimize and reduce costs without sacrificing quality or customer deliveries · Point of escalation for any problems, issues, or adjustments as required to complete the operations plan and ensure on time customer shipments · Monitors site KPIs and works with team to resolve any shortfalls, and create corrective actions · Liaison to senior leadership, manufacturing facility, & corporate support staff
$101k-131k yearly est. Auto-Apply 34d ago
Customer Operations Manager
Frontline Source Group Holdings, LLC Dba Dfwhr 3.8
Operations vice president job in Austin, TX
Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence.
Company Profile
Our client is a global technology solutions company.
Customer Operations Manager Role
As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. Youâ??ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experienceâ??from client onboarding and service delivery to ongoing support.
Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team.
Oversee client management, service delivery, and customer engagement across all operational functions.
Collaborate with global and regional leadership to unify operations, processes, and systems.
Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning.
Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement.
Lead customer experience initiatives and ensure operational compliance with global standards.
Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results.
Customer Operations Manager Background Profile
10+ years of experience in customer operations or customer service leadership roles
Proven track record in leading teams, improving processes, and driving operational success
Experience in international or matrix organizations; ability to manage across diverse cultures and regions
Demonstrated success implementing scalable systems and service delivery models
Strong business acumen, with a focus on results, efficiency, and customer satisfaction
Bachelorâ??s degree or equivalent vocational education required.
Excellent communication skills
Features and Benefits
Comprehensive medical, dental, and vision insurance coverage
Opportunity to lead a new regional function and make a lasting impact on company growth
Collaborative, global team environment with opportunities for cross-functional and international collaboration
Strong commitment to employee development, innovation, and leadership empowerment
Be part of an organization that values sustainability, customer focus, and operational excellence
$89k-146k yearly est. 60d+ ago
FP&A Director - Customer Enablement
Perkinelmer, Inc. 4.8
Operations vice president job in Austin, TX
Responsibilities Location(s) Hartford, Connecticut, Albany, New York, Annapolis, Maryland, Atlanta, Georgia, Augusta, Maine, Austin, Texas, Baton Rouge, Louisiana, Bismarck, North Dakota, Boise, Idaho, Boston, Massachusetts, Carson City, Nevada, Remote Status Regular Job ID REQ-056158
Key Responsibilities:
Key Responsibilities:
* Lead a global team in managing a ~$400M P&L within PerkinElmer, focusing on key financial metrics (revenue, margins, price/volume/mix, customer past dues, salesforce effectiveness, etc.) to drive business performance.
* Partner with commercial leadership to deliver actionable financial insights that drive revenue growth and maximize profitability, leveraging detailed analysis to enable data-driven decision-making.
* Develops structured, driver-based FP&A models following best practices and leveraging advanced scenario and sensitivity analysis techniques.
* Serve as a strategic advisor to division leadership, offering recommendations to navigate ambiguity, accelerate profitable growth, and implement new technologies and processes to enhance financial and operational decision-making.
* Develop and implement the annual operating plan and financial forecasts, ensuring alignment with business goals, and providing insights into performance. Oversee both annual and long-term financial planning cycles, analyzing market trends, gross margins, headcount, and other key drivers.
* Support key commercial deals, providing input on pricing, contract structures, and financial viability to drive profitability.
* Lead efforts to improve financial processes and drive operational efficiency, eliminating non-value-added activities, enhancing data governance and reporting, and collaborating across teams to optimize financial operations.
* Manage special projects and ad-hoc financial reporting, providing insights to support decision-making and ensure alignment with emerging business needs and strategies.
* Build and lead a high-performing, diverse team, fostering a commercial-centric culture
Qualifications:
* Bachelor's degree in Accounting, Finance or Business
* 10+ years of relevant business experience in Finance, Analytics, Pricing or Product Management with a track record of scalable success, including leading a team
Preferred Qualifications:
* Proven experience leading global teams in a matrixed, multi-cultural organization
* Strong collaboration skills, working effectively with business leaders and cross-functional teams
* Experience building driver-based revenue/cost models and
$113k-140k yearly est. 60d+ ago
Director, Business Unit Compliance
Paypal 4.8
Operations vice president job in Austin, TX
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
The Director, Business Unit Compliance Officer for Payment Products reports into the Senior Director, Global Markets and Enterprise Merchant Compliance as part of the Global Compliance organization. This role promotes a strong compliance culture, fulfills second-line defense duties, and advises the Payment Products team. We seek an experienced compliance officer to provide compliance advisory support on new initiatives and oversight of core aspects of our Compliance program such as issues, incidents, and regulatory changes. This role is responsible for helping enable business priorities with sound compliance management practices and processes.
Job Description:
Essential Responsibilities:
* Provide clear focused strategy and business priorities for your organization.
* Establish global relationships throughout the organization to ensure excellent information flow and feedback on impacts of process, policy, and product changes.
* Liaise with peers in other parts of the organization to align strategy and meet common goals.
* lead global programs of work beyond the core functional deliverables to drive process improvement and alignment, employee engagement, and leadership initiatives in global financial crimes and consumer protections and across Risk Management.
* Maintain a high level of subject matter expertise to coach, guide and influence other leaders and business managers toward process, policy, product, and organizational changes.
* Participate in the design and execution of the strategic direction and execution of the Risk Operations Program
* Drive multiple large projects to move the business forward.
* Strengthen the overall business governance and operating model for the best-in-class Risk Operations organization
Expected Qualifications:
* Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.
Additional Responsibilities & Preferred Qualifications:
* Proven track record in driving positive outcomes between compliance and business leaders.
* Excellent project management skills, well organized, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure.
* A high level of intellectual, professional, and interpersonal agility/flexibility, combined with strong analytical/problem-solving skills.
* Strong ability to inspire/foster an inclusive/diverse culture.
* Demonstrated ability to build/maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation.
* Ability to communicate complex matters in a simple and clear manner.
* Experience in partnering with senior business stakeholders, particularly in the context of a rapidly evolving environment.
* Excellent ability to analyze risks in complex business processes and recommend controls to mitigate those risks.
Subsidiary:
PayPal
Travel Percent:
0
* The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:
Scottsdale, Arizona | ($123,500.00 - $183,700.00 Annually)
Additional Location(s) | Pay Range:
San Jose, California | ($143,500.00 - $212,850.00 Annually) Chicago, Illinois | ($130,500.00 - $193,600.00 Annually) Austin, Texas | ($130,500.00 - $193,600.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit *******************************
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit ************************************
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit *******************************
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ****************************************.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
$143.5k-212.9k yearly 60d+ ago
Director, Field Strategy & Operations (Everest)
Otsuka America Pharmaceutical Inc. 4.9
Operations vice president job in Austin, TX
**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
**Position Overview:**
The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence.
This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used.
**Key Responsibilities:**
+ **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency.
+ **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution.
+ **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through.
+ **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities.
+ **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI.
+ **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities.
+ **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities.
**Qualifications:**
+ Bachelor's degree required; MBA or advanced degree preferred.
+ Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution.
+ Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required.
+ Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization.
+ Ability to focus on priorities and resolve operational issues effectively.
+ Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$61k-97k yearly est. 60d+ ago
Administration Manager - Event Operations
Gardaworld 3.4
Operations vice president job in Austin, TX
Administration Manager - Event & Crowd Management
BEST Crowd Management | Full-Time
Be the Backbone of Live Events
BEST Crowd Management is seeking a highly organized, people-focused Administration Manager to play a critical role in supporting live events and venue operations. This position serves as a key extension of overhead management-bridging the gap between frontline staff and leadership to ensure our events are fully staffed, compliant, and running smoothly.
If you thrive in fast-paced environments, love coordinating teams, and want to make a real impact behind the scenes of exciting live events, this role is for you.
Compensation: $55,000 - 60,000 / year
Work Location: Austin, TX
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off
What You'll Do
Hiring, Staffing & Administrative Leadership
Lead recruitment efforts including interviewing, onboarding, and coordinating new hire orientations
Assist with recruiting and onboarding NPO volunteers for all events
Support the development and execution of training programs to enhance staff performance
Understand and manage the staff licensing process, ensuring 100% on-site compliance
Play a key role in scheduling, ensuring events are properly staffed and all team members are informed and confirmed for their shifts
Staff Engagement & Retention
Own the staff engagement strategy using digital tools to communicate clearly, creatively, and consistently
Manage account conversion-to-post data to exceed expectations and drive continued staff participation
Ensure company attendance policies are clearly communicated and consistently followed
Develop and execute creative staff recognition initiatives within budgetary guidelines
Conduct post-event evaluations to identify successes and improvement opportunities
What We're Looking For
Minimum Qualifications
1-3 years of professional-level experience required
Prior experience in security, event staffing, law enforcement, military, or EMS preferred
At least one year of experience in customer service, security, or a related field
Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts
Strong ability to manage time-sensitive communications with staff, clients, and leadership
Excellent judgment, discretion, and professionalism
Strong written and verbal communication skills in English
Adaptable, solution-oriented, and calm under pressure
Ability to pass a background check
Physical & Work Environment Requirements
Ability to stand or walk for extended periods (up to 10 hours)
Occasionally required to climb, stoop, bend, reach overhead, or work in confined spaces
Must be able to lift, push, or pull up to 45 pounds
Work may occur outdoors in varying weather conditions
Vision requirements include close, distance, color, peripheral, and depth perception
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Why Join BEST Crowd Management?
Be part of high-energy live events and meaningful venue operations
Work with a team that values professionalism, engagement, and growth
Make a direct impact on staff experience, safety, and event success
Opportunity to grow within a respected crowd management organization
equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
#BEST
$55k-60k yearly 5d ago
Regional Director of Operations - DFW
Thrive Pet Healthcare
Operations vice president job in Austin, TX
This individual must live in or be willing to relocate to the Dallas / Fort Worth Metroplex. The Director of Regional Operations- Dallas/Fort Worth will support one or more geographic markets ("ecosystem") of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty.
Reporting to the VP of Operations, the Director of Regional Operations - Dallas/Forth Worth also will work with the group's integration manager(s) to on-board new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role of Director or Regional Operations - North Texas requires frequent and consistent visits to hospital sites - managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s).
The job responsibilities of the Director or Regional Operations - Dallas/Fort Worth can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below:
People, Team, and Hospital Culture:
* Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture.
* Mentor, coach, and establish expectations with the ecosystem's hospital leadership teams (including recommendations for staff training and development).
* Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects).
* Execute team-focused hospital visits that allow staff members to share feedback and concerns.
* Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives.
Experience Management (Client Experience, Marketing & Client Relations):
The Client and Patient Experience
* Engage with hospital teams to gain a strong knowledge of the local market.
* Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands.
* Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem.
The Hospital Experience
* Create a positive experience throughout all client and patient touchpoints throughout the ecosystem.
* Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem.
Fiscal Management:
* Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem.
* Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans.
* Support Thrive Pet Healthcare to drive financial health and sustainability.
Operational Excellence:
* Develop, support, and maintain the ecosystem and hospital strategic planning efforts.
* Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff.
* Develop proficiency in hospitals' electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization.
* Ensure hospitals' compliance with all (support office, local, and federal) policies, procedures, and regulations.
Desired Competencies:
* Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital.
* Approachable and available to hospital leadership teams and regional support teams.
* Ability to hold team members accountable to commitments, tasks, and responsibilities.
* Create a clear meeting cadence with hospital teams and able to navigate complex situations.
* Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem.
* Must maintain a growth mindset and translate vision and strategic thinking into measurable action.
* Proactive, not reactive, and able to assess trends with a solution-oriented mindset.
* Well-developed interpersonal skills, skilled and open communicator.
* Passion for pets and their health and well-being.
* Frequent travel required to be in hospitals on a determined (with VP) cadence.
* Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s).
* Primary face/representative of Thrive Pet Healthcare and a key influencer of the hospital in the spirit the Thrive Pet Healthcare's mission, vision, and values.
* Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget.
Education and Experience:
* DVM or bachelor's degree in business, operations management (or equivalent)
* 3 years of experience as a leader of a management team of a rapidly growing business with multiple locations
* Background in the veterinary health field and management or medical director or hospital administrator level experience preferred
* Veterinary GP and Emergency background is a plus
* Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required)
Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
$70k-118k yearly est. Auto-Apply 2d ago
Director, Field Operations
Affordable Care 4.7
Operations vice president job in Austin, TX
**JOB PURPOSE:** The Director, Field Operations oversees and optimizes the operational performance of multiple practices within the organization. This role requires strong business acumen, a deep understanding of practice management, and the ability to build consultative and non-transactional relationships with doctors and practice staff. The Director, Field Operations will serve as a key leader in ensuring the success and compliance of the practices by providing strategic direction, coaching, and resource coordination.
To be considered for this role, candidates must reside in the Austin/San Antonio area or be willing to relocate. DSO experience highly preferred; multi-site experience is required. Weekly travel is expected, with Tuesday-Thursday spent on-site in the field.
**GENERAL DUTIES & RESPONSIBILITIES:**
+ Be in the clinic for 3 out of 4 weeks each month, ensuring systematic operations and adherence to standard operating procedures and best practices in accordance to the Affordable Care Operating Model
+ Coordinate resources and support to practices, ensuring alignment with organizational goals and standards.
+ Monitor compliance across all practices, in partnership with the Chief Clinical Officer and other key stakeholders.
+ Establish and maintain an environment where patients are the center of everything we do and aligned to our mission and values.
+ Achieve operational excellence in all responsible clinics through effective management of the Practice Management System (PMS), appointment book management, CRM tools, schedule and labor management in coordination with lab and clinical teams
+ Full P&L Responsibility for the territory
+ Understand, train, and articulate the financial performance of the practices.
+ Storytell the metrics, translating data into actionable insights for decision-making.
+ Utilize business reporting systems such as Power BI to manage the operations scorecard and provide weekly updates to the VP of Operations and ELT.
+ Recruit, hire and maintain a pipeline of talent for auxillary and lab staff and doctors.
+ Coach and develop auxillary staff and doctors to support practice operational success
+ Develop and maintain strong, trust-based relationships with doctors and team, fostering a consultative partnership
+ Lead recruitment, staffing, and organization efforts, serving as the hiring manager, when needed for practice-level roles.
+ Engage with practice employees to reinforce the importance of their roles and provide coaching on treatment planning, follow-up systems, and adherence to Standard Operating Procedures (SOPs); provide training, coaching, and development
+ Partner with support partners, such as training and lab to ensure practices have the tools, resources and support they need to achieve success
+ Take a proactive and strategic approach to operations management, anticipating needs and planning.
+ Diagnose clinic performance gaps and build strategic plan to improve the operational and financial health using PowerBi, P&L and marketing dashboards
+ Evaluate talent biannually for the purpose of succession planning, performance management and to develop strategic market level people planning to grow the business
+ Partner with Lab Regional Leaders to ensure operational efficiency and quality on in-clinic laboratories
+ Have a thorough understanding of practice management systems for example Dentrix and Weave, including schedule monitoring and staffing models; learn and know the ACI operating tools
+ Ensure that practices are well-equipped and staffed to meet operational demands.
+ Implement and maintain up to date Practice Visit Report for all practices
+ Recognize and support training needs in all practices. Perform onsite training whenever possible and in consideration of the practice financial condition.
+ Assist practices whenever possible throughout the day. Be present in the practice sharing and doing best practices to enhance the employee and patient experience.
+ Consistently follow up on all needs of the practice.
+ Drive a strong culture and environment that will support and enable all team members to be successful. You will foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching
+ Utilize Support Center resources to address and resolve operational challenges.
+ Conduct regular meetings with, Practice Owners (POs), Doctors, GMs and Front Desk Associates (FDAs) and to align on goals and strategies.
+ Conduct quality audits with the Practices to maintain the highest standards of care and compliance, for example, OSHA; submits reporting as prescribed in the standard operating procedures
+ Ensures compliance with state and federal laws that pertain to the practice of dentistry, including but not limited to, infection control, proper licensure and registration of clinical staff members, and the appropriate billing of dental claims for private as well as government funded payors.
+ Partners with the Chief Compliance Officer to respond to internal and external audits and investigations.
+ Partners with CCO and Regional Lab Specialist to ensure prosthetics and services meet thequality standards.
**Education Requirements**
+ A bachelor's degree in business administration, healthcare management, or a related field
**GENERAL KNOWLEDGE, SKILLS & ABILITIES:**
+ Minimum of 5 years of experience in healthcare operations, preferably in a multi-location or dental practice setting.
+ Proven ability to analyze financial data and develop actionable business strategies.
+ Strong interpersonal and communication skills, with the ability to build relationships at all levels.
+ Experience with practice management software, particularly Dentrix, and business reporting tools like Power BI.
+ Ability to travel as required to visit clinics and attend meetings.
**Job Details**
**Pay Type** **Salary**
**Job Category** **Corporate**
How much does an operations vice president earn in Round Rock, TX?
The average operations vice president in Round Rock, TX earns between $100,000 and $255,000 annually. This compares to the national average operations vice president range of $106,000 to $249,000.
Average operations vice president salary in Round Rock, TX