Operations vice president jobs in Temecula, CA - 1,130 jobs
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Head of Technical Operations and Client Implementation
Tenant Inc.
Operations vice president job in Irvine, CA
Tenant Inc. - Newport Beach, California, United States (On-site)
Are you ready to join one of Orange County's most exciting tech startups? At Tenant Inc., we're not just building software, we're revolutionizing the self-storage industry with our innovative, cloud-based platform. We are a high-growth company with offices in sunny Newport Beach, CA and bustling Bangalore, India, we're just getting started.
We're powered by the spirit of the hummingbird-small but mighty, purposeful, agile, and resilient. Our values are the foundation of everything we do: we foster trust, build with precision, embrace change, and take bold ownership to deliver meaningful impact for our customers and the industry. This isn't just a job. It's a chance to grow, lead, and make history. If you're hungry for challenge, passionate about innovation, and ready to join a mission-driven team-your journey starts here.
🌐 *****************
Head of Client Implementation and Technical Operations
Job Description
About the Role:
This leadership role is responsible for managing a team that ensures customers have a seamless and successful experience, from initial onboarding and data migration to ongoing technical support. You will develop and implement strategies to optimize the customer journey, drive product adoption, and maintain high levels of customer satisfaction and retention. This role requires a dynamic leader who can balance hands-on project leadership with strategic process improvement, ensuring a seamless customer experience and high product adoption. The ideal candidate will have a strong technical background, excellent project management skills, and a passion for customer facing engagement
Responsibilities:
Customer Onboarding & Implementation: Own the plan-to-launch delivery for new clients, translating business requirements into technical configurations and coordinating all onboarding activities. Develop and refine the customer onboarding process, creating a clear path to success and ensuring quick time-to-value for new clients.
Data Migration & Configuration Leadership: Develop, automate and execute comprehensive configuration and data migration strategies, including analysis, configuration set-up, transfer and validation of data from legacy systems to our platform, ensuring minimal downtime.
Technical Support Oversight: Manage the technical support team, serving as the primary escalation point for complex issues and ensuring high customer satisfaction (CSAT) and service level agreement (SLA) adherence.
Process Improvement: Define and document best practices for onboarding, data migration, and technical support. Drive continuous improvement initiatives to scale operations efficiently and improve the overall customer experience.
Team Management & Development: Mentor and coach a blended team of configuration specialists, data analysts, and support engineers, fostering a culture of accountability and continuous learning.
Customer Training & Education: Create and maintain customer-facing resources, such as knowledge bases, best practice guides, and training materials
Cross-functional Collaboration: Work closely with the Sales, Product, and Engineering teams to represent the customer's voice, address product gaps, and align support strategies with business objectives.
Performance Monitoring: Monitor key performance indicators (KPIs) such as Time-to-Value (TTV), implementation NPS, and support metrics, using data analytics to predict risk and drive informed decisions.
Customer Advocacy: Act as an escalation point for complex technical issues and customer challenges.
Qualifications:
Bachelor's degree in Computer Science, IT, Business, or a related field.
MBA beneficial
10-15 years of experience in technical support, implementation, or customer success roles, with at least 5+ years in a leadership position.
Proven experience leading configuration and data migration projects, including managing solutions for database systems and platform solutions such as ERP, CRM, Vertical SaaS, Accounting, Systems or record or related.
Strong project management skills, capable of managing multiple concurrent projects and timelines.
Excellent communication, problem-solving, and client relationship management skills
#HeadOfImplementation #ImplementationLeader #TechnicalOperations #ClientImplementation
#CustomerOnboarding #DataMigration #TechnicalSupportLeader #SupportEngineering
#ImplementationManagement
Tenant Inc. is an Equal Opportunity Employer and complies with all applicable California employment laws. The posted salary range reflects the base pay for California candidates; actual compensation may vary based on skills and experience. Employment is at-will and may be terminated at any time by either party. We provide reasonable accommodations for applicants with disabilities please contact HR if you need support during the hiring process.
$103k-193k yearly est. 1d ago
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CEO-In-Training, Executive Director
Pennant
Operations vice president job in San Diego, CA
Pinnacle, part of The Pennant Group family, is currently seeking entrepreneurial leaders with proven results in building and leading exceptional teams and has a passion for the senior living industry. Join us in making an impact and shaping the future of senior care!
About the Opportunity:
The CEO-in-Training (CIT) Program is designed to prepare outstanding leaders for an opportunity to run one of our assisted living, independent living, or memory care communities. This salaried, full-time training program typically lasts 3-6 months, depending on your background and experience. CITs may advance to lead one of our thriving communities or future acquisition, with continued mentorship and operational support from experienced partners.
As a CIT, you will gain hands-on practical experience in operations, clinical care, and business management under the guidance of an experienced Executive Director/CEO. The program offers mentorship, cross-functional training, and real responsibility in a dynamic environment. You'll learn to drive results, cultivate a strong team culture, and develop a deep understanding of the unique business models that power Pennant's success.
Key Responsibilities:
Engage in immersive, on-the-job training across operational, care, and administrative functions
Shadow department heads and front-line staff to understand the day-to-day rhythm of community life
Take the lead on real-time projects and contribute to meaningful improvements within your host community
Study relevant state regulations and best practices in senior living operations
Align leadership and interpersonal skills with Pinnacle's core values and mission
Qualifications:
Minimum Requirements:
3-5 years of leadership experience in any industry
Proven success in building and leading high-performing teams
Ability to inspire, set vision, and deliver measurable results
Must obtain any required state licensing during their CIT program (varies by state)
Open to relocation based on available opportunities
Preferred Qualifications:
Bachelor's degree (MBA, MHA, or related field a plus)
Experience in operations, financial management or business development
Entrepreneurial mindset and a heart for service
About Us:
Pinnacle Senior Living, a portfolio company of The Pennant Group (NASDAQ: PNTG), is redefining the senior living experience with a commitment to personalized care, vibrant communities, and empowered local leadership. As part of the Pennant family-a growing national network with over 180 affiliated locations across 14 states spanning home health, hospice, and senior living-we operate with the independence and flexibility that allow our local leaders to truly make a difference. Pennant Services provides robust clinical, legal, accounting, IT and HR support, enabling our teams to focus on delivering exceptional service and care.
We are guided by the core values that shape Pennant's unique culture:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
These principles drive us to create communities where residents and employees alike can grow, thrive, and feel at home.
Learn More and Connect with Us:
Careers: *********************************
Become a CEO: *****************************
LinkedIn: ****************************************************
Facebook: ***************************************************
$130k-243k yearly est. 3d ago
Director of Operations
Mygreat Recruitment Inc.
Operations vice president job in Riverside, CA
Director/Regional VP of Operations - General Contractor - Education Sector - DSA
Our client, a highly respected General Contractor, is seeking an accomplished Project Leader to take on a VP/Director of Operations role on their leadership team in Southern California. This firm is well known for delivering high-quality construction projects across multiple sectors - including DSA regulated K-14 education, OSHPD/NCAI regulated healthcare, and many other institutional & commercial facilities.
Must Haves
Minimum of 15 years of experience managing large-scale construction projects with increasing responsibility.
Bachelor's degree in Construction Management, Engineering, or a related field.
Demonstrated success leading operations or large project portfolios exceeding $100M in total value.
Strong background in general contracting with expertise in preconstruction, estimating, and project delivery.
Exceptional leadership skills with a track record of mentoring and developing project management teams.
Proven ability to manage client relationships, negotiate contracts, and maintain strong partnerships with owners, architects, engineers, and trade partners.
Deep understanding of risk management, cost control, scheduling, and operational strategy.
Proficiency with Microsoft Office Suite and industry-standard construction management software.
Excellent communication, presentation, and decision-making skills.
Unwavering commitment to safety, quality, and team success.
Nice to Haves
Experience in K-14 education, civic, and healthcare construction environments.
Prior experience in a regional or divisional operations leadership capacity.
Advanced degree (MBA, MS in Construction Management, or similar).
Familiarity with lean construction methodologies and continuous improvement frameworks.
Proven success implementing operational efficiencies or standardization initiatives.
Active involvement in professional associations or community organizations.
Familiarity with California DSA (Division of the State Architect) processes and compliance.
Responsibilities
Lead and oversee regional operations to ensure projects are executed safely, efficiently, and profitably.
Provide strategic direction, leadership, and mentorship to project management and field operations teams.
Collaborate with executive leadership to develop and implement company-wide initiatives, strategic plans, and growth objectives.
Foster a culture of accountability, innovation, and continuous improvement.
Partner with pre-construction, estimating, and business development teams to align project opportunities with company goals.
Build and maintain long-term relationships with key clients, consultants, and trade partners.
Drive operational consistency across teams and promote best practices in project delivery.
Identify and mitigate risks while ensuring adherence to contractual, financial, and safety obligations.
Represent the company in industry and community forums to strengthen its market presence.
Champion the organization's core values.
$94k-168k yearly est. 5d ago
Plant Director - Bilingual Spanish
Ultimate Staffing 3.6
Operations vice president job in Santa Ana, CA
Plant Director - Manufacturing
Irvine, CA
Full-Time | $150,000/year
We're hiring a Plant Director to lead operations at a busy manufacturing facility in Irvine. This role is perfect for someone with hands-on experience in production, strong leadership skills, and the ability to keep things running smoothly. If you're bilingual (English/Spanish) and have a background in manufacturing, we'd love to hear from you!
What You'll Do
Manage daily plant operations and production schedules
Lead and support teams across departments
Improve processes to boost efficiency and quality
Work with safety, quality, and HR teams to meet company standards
Handle customer service, budgets, and vendor relationships
Make sure the plant follows all rules and regulations
Oversee training and help implement company policies
Use and understand precision sheet metal equipment
What You Need
5+ years of experience in a manufacturing leadership role
Bachelor's degree in Engineering or related field (MBA required)
Six Sigma certification
Bilingual in English and Spanish
Strong leadership and communication skills
Comfortable using Microsoft Office and business software (ERP, CRM)
Knowledge of lean manufacturing and continuous improvement
Perks & Benefits
401(k) with matching
Health, dental, vision, and life insurance
Paid time off
Retirement plan
Referral program
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$150k yearly 1d ago
Vice President of Revenue Cycle- FQHC required
Truecare 4.3
Operations vice president job in San Marcos, CA
About the Company
We're a mission-driven healthcare organization committed to making quality care accessible for everyone.
About the Role
As VicePresident of Revenue Cycle, you'll lead financial strategy and operations across TrueCare's multi-site health system. Reporting to the CFO, you'll ensure billing and finance are aligned to support long-term sustainability, compliance, and growth. You'll advise executive leadership, mentor a high-performing team, and drive initiatives that improve cash flow and operational efficiency.
Responsibilities
Lead financial strategy that directly impacts community health
Collaborate with visionary leaders and a supportive team
Drive innovation and continuous improvement in revenue cycle operations
Qualifications
BA in business, accounting, or public administration
10-15 years of experience in financial operations in
nonprofit healthcare including deep knowledge of FQHCs and payor contract management
At least 5 years of leadership experience
Expertise in Medicare/Medi-Cal cost reporting and California rate setting
Proven success in change management and strategic planning
Experience with EPIC or similar EHR systems
Bonus: MBA, CPA, or CMA; passion for serving underserved communities
Required Skills
Expertise in financial operations
Leadership experience
Knowledge of Medicare/Medi-Cal cost reporting
Experience with EHR systems
Preferred Skills
MBA, CPA, or CMA
Passion for serving underserved communities
Pay range and compensation package
The pay range for this role is $175,561 to $280,898 on an annual basis.
Equal Opportunity Statement
Join us in building a healthier future for our communities!
$175.6k-280.9k yearly 3d ago
Director of Operations
Adriana's 3.7
Operations vice president job in Irvine, CA
Our Compensation & Benefits:
• Recognition: Join an environment where hard work is recognized, appreciated, and
rewarded.
• Comprehensive benefits package including medical, dental, vision and life insurance
• Paid time off to recharge and maintain a healthy work-life balance
• Retirement Plan (401k)
• Performances bonus and incentives: Whether you are in sales or administrative role,
you will have a real opportunity to earn bonuses and get recognized for your results.
Our Company:
At Adriana's insurance, we believe that empowering our Team members is the key to our success.
We invest in our employees, offering training, career advancement opportunities, and a culture
that champions both personal and professional growth. Our Philosophy is growing together!
With over 30 years of success and more than 40 offices across Southern California, we are
expanding and looking for motivated individuals to join our team.
What we're looking for:
We are seeking a Director of Operations who is systems driven performance and data literate to
analyze and manage our company's daily activities, focusing on efficiency, productivity, and
aligning operations with strategic goals by overseeing staff, budgets, processes (like production,
sales, quality). This position also ensures that the management team is providing the necessary
tools within reasonable time to support improved performance, reduction in cost, and promotions
of products and services.
This position is responsible for developing models and performance management reports in
support of strategic initiatives. Being responsible for the preparation and review of key financial
statements and reports, as well as daily, weekly, monthly, and annual performance reports for the
business units. In addition, this position provides training and guidance and technical and
analytical expertise.
This role contributes to the MRM strategy through advanced data analysis and reporting, providing
management with an effective way to quickly identify their team's performance across various
KPIs, allowing them to make sound decisions to impact results.Key Responsibilities
Performance Management & Reporting: Develop comprehensive models and performance
management reports in support of strategic initiatives. Help identify behavior patterns and
automate.
Financial Reporting & Analysis: Take primary responsibility for the preparation and review of
key financial statements and reports, as well as daily, weekly, monthly, and annual performance
reports for various business units.
Strategic Contribution: Contribute significantly to the overall MRM (Management Resource
Management) strategy through advanced data analysis, ensuring data-driven insights are
actionable and timely.
Technical & Analytical Support: Provide training, guidance, and technical and analytical
expertise to team members and management, fostering a culture of data literacy and accuracy.
Process Improvement: Identify and implement process improvements that support enhanced
performance, cost reduction, and effective promotion of products and services.
Qualifications to Apply
Experience: Proven experience in a financial analyst, data analyst, or performance management
role, preferably within a related industry.
Technical Skills: Advanced proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power
BI) and experience developing complex performance reports and financial models.
Analytical Prowess: Strong analytical and problem-solving skills with an ability to translate
complex data into actionable business insights.
Communication: Excellent communication and presentation skills, with a demonstrated ability
to train and guide others and present findings to senior management.
Education: A bachelor's degree in finance, Accounting, Business Administration, Economics, or
a related quantitative field is required. A master's degree or professional certification (CPA,
CFA, etc.) is a plus.
Bilingual: in English and SpanishPerks & Benefits:
401(k)
Paid vacation.
On-the-job paid training to set you up for success.
Career advancement opportunities with leadership development programs.
Health, dental, vision, and life insurance.
Employee discounts on car insurance, life insurance, DMV services, and more.
Salary pay with bonuses
$124k-172k yearly est. 3d ago
Director of Operations and Impact
Dr. Seuss Foundation
Operations vice president job in San Diego, CA
WHO WE ARE
The Dr. Seuss Foundation (DSF) is a catalyst for early literacy development in all its forms through strategic community partnerships and investments that inspire learning, spark imagination, and expand opportunities for all children. Inspired by the boundless imagination and enduring legacy of celebrated author, Theodor “Ted” Seuss Geisel (aka Dr. Seuss), the Dr. Seuss Foundation is dedicated to unlocking the potential in every child by serving as a powerful catalyst for improved literacy, broadly conceived, through strategic partnerships and investments.
Since 1958, DSF has gifted more than $300 million to philanthropic causes. Based in San Diego, DSF supports nonprofit efforts that ensure children have the foundation needed to develop a lifelong love of reading. Working with the local community, DSF primarily invests in early literacy initiatives, with a recognition of the importance of social-emotional development, playful learning and experiential activities that integrate arts, music, and the environment. While the organization was established over 60 years ago, we have recently embarked on a strategic plan that will support growth, increased community engagement and impact.
LEADERSHIP & CULTURE
DSF fosters a culture built on collaboration, innovation, and trust. The organization is led by Katie Rast, who joined the Board of Directors in January 2024 and was appointed CEO in September 2025. DSF is a small team, and the newly created Director of Operations and Impact position will directly manage the Programs and Administration team, including the Administrative Services Manager, Program Manager, and external service providers, including HR and accounting.
BENEFITS & FEATURES
Salary - $120,000 - $140,000 DOE
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account
401(k) with 4% employer match
PTO: 10 Vacation Days, 12 Sick Days, 12 Paid Holidays
LOCATION
This role will be hybrid, with the ability to attend in-person meetings in San Diego, CA, required.
POSITION SUMMARY
Reporting to the CEO, the Director of Operations and Impact (Director) will serve as the critical link between strategy and execution, overseeing operational infrastructure and ensuring impact. The Director will be responsible for aligning internal priorities with strategic organizational goals and impact objectives related to grantmaking, translating strategy into actionable plans with key performance indicators.
Bringing expertise in the development of operational infrastructure and grantmaking to the role, the Director will serve as an experienced leader, providing knowledge in philanthropic best practices and community impact. This role will provide leadership and direction to a growing team, with oversight over key departmental areas, including Programs/Grants and Operations/Administration. This role provides supervision and support to direct reports: the Administrative Services Manager and the Program Manager, and acts as a management point-of-contact to external service providers, including HR and accounting. The Director will collaborate closely with the CEO to drive organizational effectiveness.
Year one priorities include:
Work collaboratively to direct the development of a clear annual operating plan that the team can manage and implement.
Conduct an analysis of existing operational infrastructure and create a development plan in support of robust, efficient processes that ensure operations, grantmaking, and financial systems are integrated.
Direct the development of impact goals and a related framework to guide grantee data collection and assessment in preparation for the development of an annual impact report.
Lead the development of a risk management assessment and annual compliance calendar to ensure important deadlines and deliverables are being met.
KEY AREAS OF RESPONSIBILITY
Operations
Provide direction for the Programs/Grantmaking and Operations/Administration team, fostering a supportive and collaborative environment for a small but impactful group to thrive.
Direct the development and refinement of organizational systems and processes to enhance efficiency, transparency, and alignment with the Foundation's values.
Provide departmental budget oversight, ensuring compliance in partnership with finance and accounting partners.
Coordinate with HR service provider to ensure HR functions are included in team practices and professional development.
Ensure operational policies, governance documents, and records meet legal and best practice standards.
Provide expertise that guides the development of content that informs Board of Trustees meeting agenda topics.
Philanthropic Programs and Grantmaking
Provide expertise in philanthropic best practices to inform the grantmaking strategy, ensuring it supports organizational goals and financial plans.
Develop written and visual content that is well-informed, compelling, and succinct, in support of the development of memos, slide decks, and writing that is appropriate for a CEO, Board, or public presentation.
Bring your knowledge of the local nonprofit landscape and experience addressing relevant community needs to support and inform internal decision-making.
Engage with grantees and community partners in a collaborative manner that is representative of principles that guide trust-based philanthropy.
Provide strategic direction to the Programs/Grantmaking and Operations/Administration staff and support to the CEO through subject matter expertise.
Collaborate with staff to align grantmaking operations with strategic priorities.
Impact, Strategy, and Evaluation
Manage the annual strategy and goal-setting process, working in collaboration with the CEO and Board to develop plans that ensure rigorous objective setting, thoughtful resource allocation, and a clear path toward long-term mission fulfillment.
With input from the CEO, co-develop and manage frameworks for measuring, evaluating, and communicating the Foundation's impact.
Produce impact data and provide analysis that is appropriate for a Board-level audience.
Lead internal learning initiatives to ensure data and insights inform strategy and grantmaking.
Build relationships with grantees and partners to co-create meaningful, community-centered impact metrics.
Direct the production of reports, dashboards, and storytelling materials that demonstrate progress and outcomes.
Lead efforts to align internal actions to organizational goals.
Leadership and Culture
Serve as the primary liaison between internal operations and external grantmaking, ensuring that strategic goals drive day-to-day execution and that execution data informs ongoing strategy.
Contribute to a culture of collaboration, equity, and continuous improvement.
Serve as a thought partner to the CEO in strategic planning and organizational development.
Represent DSF externally with professionalism and respect.
BACKGROUND PROFILE
The ideal candidate brings 7+ years of management experience in philanthropy and grantmaking organizations, preferably supporting early literacy, education, social services, or aligned issue areas.
Bachelor's degree required; advanced degree in nonprofit management, business administration, or public administration preferred.
Knowledge of the San Diego County region and nonprofit community.
Demonstrated expertise in foundation operations, finance, and organizational effectiveness.
Strong background in impact measurement, evaluation, and/or learning systems.
Exceptional project management and problem-solving skills; comfortable balancing big-picture strategy with operational detail.
Strong organization and prioritization skills and the ability to manage several projects simultaneously, with exceptional attention to detail and initiative-taking. Motivated, with a positive approach and excellent follow-through.
Excellent interpersonal, written, and verbal communication skills.
Commitment to equity, inclusion, and community-centered philanthropy.
$120k-140k yearly 1d ago
Senior Operations Manager
Huega House
Operations vice president job in San Diego, CA
Reports To: CEO and Co-Founder
Salary: $90,000 to $120,000
Huega House is a fast growing lifestyle and apparel brand built around community, thoughtful design, and premium quality. As our first Operations hire, you will build the operational backbone of the company and create the systems that support our next stage of growth. If you enjoy structure, clarity, and fast moving environments, this role is for you.
What You Will DoOperations Leadership
• Manage daily operations across ecommerce, wholesale, inventory, and fulfillment
• Build scalable processes and SOPs across the business
• Identify bottlenecks, implement solutions, and improve efficiency
• Evaluate and integrate new tools and automations
Inventory and Demand Planning
• Own forecasting, inventory planning, and SKU level reorders
• Track sales velocity, seasonality, and launch calendars to predict demand
• Maintain accurate inventory across Shopify and 3PL
• Monitor low stock, stockouts, and replenishment cycles
• Recommend air vs ocean freight based on inventory needs and margin impact
Supply Chain and Production
• Communicate with suppliers regarding POs, timelines, and quality
• Track production progress and inbound shipments
• Align restocks with product launches and sales momentum
• Prepare product data and documentation for incoming goods
3PL and Fulfillment
• Manage daily 3PL relationship and performance metrics
• Oversee fulfillment accuracy, receiving, and inventory counts
• Resolve issues related to delays, missing items, returns, or compliance
• Support wholesale requirements including routing guides and labeling
Shopify Systems and Integrations
• Own product setup, SKUs, variants, bundles, and inventory syncing
• Oversee Shopify integrations with 3PL and operational apps
• Work with developers on automations, tags, metafields, and reporting
Cross Functional Support
• Support wholesale operations, compliance, and PO creation
• Provide operational data for finance including forecasting and margin tracking
• Improve returns workflows in partnership with customer support
• Ensure operational readiness for all launches and seasonal drops
Cost Optimization and Reporting
• Analyze packaging, shipping, fulfillment, and freight costs
• Track key cost drivers and identify savings opportunities
• Evaluate margin and landed cost by SKU or collection
• Recommend changes that improve operational efficiency and profitability
• Build basic dashboards or reports to provide visibility into KPIs
Who You Are
• Organized, detail oriented, and strong at problem solving
• Entrepreneurial and comfortable building systems from scratch
• Clear, proactive communicator with cross functional partners
• Experienced in ecommerce operations (apparel preferred)
• Shopify experience required
• Bonus: Experience with forecasting tools, 3PL software, WMS/ERP, or wholesale operations
Why This Role Is Exciting
• You will build the foundation for a high growth brand
• You will have real ownership and autonomy
• Your work directly impacts customer experience, profitability, and scalability
• Clear room for growth as the business expands
$90k-120k yearly 5d ago
Director of Service Operations
Adecco 4.3
Operations vice president job in Irvine, CA
Director of Service Operations | North America
Adecco Permanent Recruitment is seeking an experienced Director of Service Operations to lead our clients centralized Service departments across North America. This strategic leadership position oversees Training and Technical Support, Service Desk, Service Administration, and Continuous Improvement teams. The Director of Service Operations reports directly to the VicePresident of Service and is responsible for driving operational excellence, maximizing team efficiency, and delivering exceptional customer satisfaction.
Location: California
Job Type: Full-time, Senior Leadership
Reports To: VicePresident of Service
What You'll Do as Director of Service Operations
Lead Strategic Service Operations
As our Director of Service Operations, you'll develop and execute strategic vision across multiple service departments, aligning operational goals with company-wide customer experience initiatives and global business objectives. You'll be accountable for performance metrics, resource optimization, and measurable business impact across all service functions.
Manage Multi-Department Operations
Oversee daily operations for Training, Technical Support, Service Desk, and Service Administration teams
Implement and maintain Standard Operating Procedures (SOPs) across all departments
Optimize workforce management including staffing, scheduling, and escalation protocols
Drive efficiency improvements and resource utilization across service operations
Build and Develop High-Performing Teams
Lead, mentor, and develop managers, supervisors, and service agents
Create performance management frameworks and conduct regular evaluations
Design and implement training and professional development programs
Foster employee engagement, retention, and a positive work culture
Manage both local and remote team members effectively
Drive Data-Driven Performance Improvements
Monitor and analyze key performance indicators (KPIs) including Average Handle Time (AHT), Net Promoter Score (NPS), Invoice Processing metrics, Technical Support Resolution rates, and Training effectiveness
Implement business intelligence and analytics strategies using tools like Qlik
Identify operational trends and implement continuous improvement initiatives
Generate actionable insights from performance data
Champion Customer Experience Excellence
Build and maintain a customer-centric service culture
Develop best practices for customer service interactions and support
Handle escalated customer issues and complex service inquiries
Implement customer feedback systems to drive service quality improvements
Improve customer satisfaction scores and loyalty metrics
Optimize Service Technology Stack
Evaluate and implement service operations technology solutions
Manage systems including iGrow, Salesforce, SAP, and Qlik analytics platform
Streamline workflows through technology optimization
Drive digital transformation initiatives for service operations
Manage Service Operations Budget
Develop and manage FTE (Full-Time Equivalent) budgets for service teams
Create financial forecasts and resource allocation plans
Implement cost-control measures while maintaining service quality
Maximize ROI on service operations investments
Ensure Compliance and Quality Standards
Maintain compliance with company policies, industry regulations, and legal requirements
Implement quality assurance programs and monitoring systems
Establish and enforce service level agreements (SLAs)
Director of Service Operations Qualifications
Required Experience and Skills
Experience: 10+ years in Service Operations, Contact Center Operations, Customer Support Management, or related field
Leadership: Minimum 5 years in senior leadership roles managing both local and remote teams
Education: Bachelor's degree (BA/BS) required in Business Administration, Operations Management, or related field
Global Programs: Proven track record establishing and leading successful global learning and development programs
Strategic Thinking: Demonstrated ability translating business strategy into actionable operational plans
Analytical Skills: Strong data analysis capabilities with critical thinking and independent problem-solving
Change Management: Ability to prioritize effectively and adapt as business priorities shift
Relationship Building: Excellent interpersonal skills with ability to influence stakeholders at all levels
Customer Focus: Strong customer service orientation with proven track record improving customer satisfaction
Technical Skills and Systems Experience
Proficiency with Learning Management Systems (LMS) and training software platforms
Experience with CRM systems (Salesforce preferred)
Knowledge of ERP systems (SAP experience a plus)
Familiarity with business intelligence tools (Qlik or similar)
Experience with workforce management and service desk software
Strong Microsoft Office Suite skills including Excel for data analysis
Leadership and Soft Skills
Exceptional communication skills, both written and verbal
Outstanding facilitation skills for virtual and in-person training/meetings
Proven ability developing talent and building organizational capability
Experience in fast-paced, growing, global organizations
Strong project management and organizational skills
Ability to work effectively under pressure and meet deadlines
Preferred Qualifications
Master's degree (MA/MS) in Business, Operations Management, Organizational Development, or related field
Professional certifications in Training and Development (CPTD, CPLP, or similar)
Six Sigma, Lean, or other process improvement certifications
ITIL (Information Technology Infrastructure Library) certification
Experience in specific industries (if applicable to your company)
Why Join Our Service Operations Team
As Director of Service Operations, you'll have the opportunity to make a significant impact on customer satisfaction and operational excellence. This role offers competitive compensation, professional growth opportunities, and the chance to lead transformational change across multiple service functions in a growing global organization.
Keywords
Director of Service Operations, Service Operations Manager, Customer Service Director, Contact Center Director, Technical Support Manager, Service Desk Manager, Operations Director, Customer Experience Leader, Service Excellence, Call Center Director, Support Operations Manager, Training and Development Director, North America Service Operations
$91k-137k yearly est. 5d ago
Senior Director, Legal & Compliance
Illumina 4.8
Operations vice president job in San Diego, CA
A leading biotech company in San Diego is seeking a Director of Legal to manage all legal business matters. The position requires a law degree, a license to practice law, and strong experience in regulatory compliance and intellectual property. Responsibilities include advising on legal issues, directing counsel in litigation, and ensuring efficient operation of the legal function. This role offers a competitive salary range of $220,500 - $330,700 and the opportunity to work in an inclusive environment committed to health equity.
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$220.5k-330.7k yearly 1d ago
Senior Vice President Portfolio Operations
Endeavor Agency
Operations vice president job in Irvine, CA
Endeavor Agency (************ CRE.com) is a commercial real estate talent agency providing high-touch recruitment services throughout California and major western US cities. Endeavor has engaged with a dynamic, privately held commercial real estate association management company seeking a Senior VicePresident to join their team in Irvine, CA.
Job Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.
People:
Engaged executive presence with team in scope of role
Build strong relationships of trust with internal (i.e., peers and support teams) team.
Maintains a positive, cohesive work environment to attract and retain top level leaders throughout the organization.
Build a highly functioning team of leaders through performance management, succession planning, coaching, mentoring, and leading by example.
Ability to clearly communicate, motivate and inspire others to reach company vision.
Growth and Strategy
Positively contribute to sales and EBITDA goals
Provide overall executive leadership and strategic direction for the Commercial Management Division. This includes frequent interaction with association managers, business leaders, existing clients, prospective new clients, and company leaders.
Responsible for annual business plan - driving financial performance to achieve targeted performance margins as identified in business plan.
Provides year-end input to corporate budget and in particular, to those line items within area of responsibility.
Maintain client retention goals as outlined in business plan.
Develop and implement strategies that promote the organization's mission, core values and global service standards.
Identify client opportunities with new and existing clients. In partnership with Business Development and Marketing, support and participate in client presentations that lead to generating new business.
Drive business improvement and compliance through new or enhanced technology/processes.
Operations:
Follows regional and/or national policies and operational protocols.
Implement best practices, innovation, creative thinking, and employment of business practices throughout the company.
In a growing and evolving culture of change, lead and participate as an Executive Sponsor for Regional or National initiatives.
Manage and direct regional leaders (VicePresidents, Regional Managers, and Support Teams) to ensure the company's operational priorities are aligned with the company policy, legal guidelines and long-term goals of growth.
Education & Experience:
Must possess a college degree; or equivalent industry experience.• Preferred to possess a licensed California Real Estate Broker; may need to obtain additional licenses for other regions in which MarWest performs third party property management
Has a minimum of 5 years' experience in an executive leadership role within commercial property management and preferably within the niche of commercial association management
5+ years of proven leadership skills and ability to lead large teams at an executive level or greater.
We are actively seeking a Senior Legal Operations Project Manager with direct experience providing counsel on CLM implementation and deployment. This hybrid Irvine, CA-based opportunity is with our well known client.
Qualifications
Bachelor's degree required; Master's preferred.
10+ years in project/program management with a focus on technology implementations.
Proven track record of CLM implementations (Icertis strongly preferred; Malbek experience is a plus).
Experience integrating CLM with systems like Coupa and ServiceNow.
Strong technical understanding of enterprise systems and workflows.
Willingness to support a hybrid role requiring two days onsite in Irvine-based office.
Exceptional organizational and leadership skills-able to manage complexity and keep multiple stakeholders aligned.
Excellent communication and documentation skills.
Epiq Counsel partners with industry-leading clients in support of their sophisticated interim talent needs. Must be interested in practicing in an alternative, fixed-term legal services model.
Preferred Experience
CLM vendor experience (Icertis or Malbek).
Background in regulated industries such as life sciences or manufacturing.
Familiarity with scaled delivery models.
Key Responsibilities
CLM Implementation Leadership: Own the configuration and deployment of the CLM system, ensuring successful integration with platforms such as Coupa and ServiceNow.
Project Execution: Develop and manage detailed project plans, timelines, and dependencies. Prioritize tasks and maintain order of operations for complex workflows.
Stakeholder Engagement: Set meeting cadence, facilitate communication, and align cross-functional teams including Legal, IT, Procurement, Finance, and external vendors.
Integration Expertise: Oversee technical integrations between CLM and other enterprise systems, ensuring compatibility and smooth data flow.
Change Management & Adoption: Deliver training programs, drive user adoption, and establish KPIs to measure success.
Documentation: Maintain accurate, up-to-date project documentation and governance materials.
Continuous Improvement: Identify process optimization opportunities and implement best practices for future scalability.
Benefits
Hybrid
Compensation commensurate with experience and complexity of engagement
401(k) with company match
PTO and paid federal holidays
Optional medical coverage; HSA Account; Wellness Program
Employee Assistance Program
Pre-tax Commuter Benefits (as applicable)
About Epiq Counsel
Epiq Counsel is an innovative legal services talent provider that offers meaningful in-house legal work and flexibility to sophisticated and credentialed lawyers and legal professionals. Our lawyers and legal professionals work on a wide variety of matters for Fortune 500 clients. Epiq works hard to provide our diverse legal talent with challenging work for sophisticated clients that does not require sacrificing flexibility or control.
Epiq Counsel takes the time and attention to understand each professionals practice areas, experience, and preferences to ensure they are presented with compelling engagement opportunities with leading law departments across the globe.
Should your experience meet the role requirements, the Epiq Counsel team will contact you. The Epiq Counsel team strives to respond to all applications; however due to the volume of applicants, we cannot always respond to every application.
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
$91k-112k yearly est. 1d ago
Product Operations Manager (Carlsbad, CA)
Populate
Operations vice president job in Carlsbad, CA
At Populate, we are building AI-native software that removes operational friction across healthcare practices-for clinicians, staff, and patients.
Our platform includes a next-generation EMR as well as Rachel, a voice-AI agent that integrates directly with existing EMRs and practice systems. Rachel handles patient-facing and administrative workflows such as intake, follow-ups, scheduling support, documentation, and other high-volume operational tasks. Together, our products combine voice AI, agentic workflows, and deep healthcare integrations to dramatically improve the day-to-day experience of healthcare teams.
Headquartered in Carlsbad, CA, Populate operates in a fast-moving, collaborative environment where ownership is high, customer proximity is constant, and product decisions are driven by real-world usage.
Role Overview - Must be already located within 40 minutes of Carlsbad in order to apply
We are hiring a Product Operations Manager to be deeply embedded with customers and directly responsible for improving the end-to-end user experience across our products.
This is a highly customer-facing, hands-on role ideal for someone with 1-2 years of experience at a top-tier management consulting firm (Bain, McKinsey, BCG, or equivalent) who wants to move from advising clients to building and iterating on real products used daily in production environments.
You will spend significant time with clinicians, staff, and administrators-observing workflows, identifying friction, and partnering with Product and Engineering to design, test, and ship improvements.
What You'll Do
Customer & User Experience
Work directly with customers to understand clinical, administrative, and patient-facing workflows
Observe real-world usage of Populate and Rachel to identify breakdowns, friction, and unmet needs
Translate customer pain points into concrete product and UX improvements
Hands-On Product Improvement
Design and iterate on user experience flows across voice AI, agentic workflows, and EMR integrations
Partner with Product and Engineering to define requirements, test solutions, and validate outcomes
Rapidly prototype and refine workflows based on customer feedback
Voice AI & Agentic Workflow Optimization
Improve customer-facing voice AI experiences, including conversation flow, accuracy, and trust
Help design and refine agentic workflows that automate patient and staff tasks end-to-end
Support human-in-the-loop processes to ensure reliability in high-stakes healthcare settings
Cross-Functional Execution
Act as the bridge between customers and internal teams
Ensure customer commitments, product behavior, and implementation reality stay aligned
Drive initiatives from problem definition through delivery and adoption
Measurement & Outcomes
Define what “success” looks like from the customer's perspective
Track adoption, satisfaction, and workflow efficiency improvements
Close the loop by validating that shipped improvements actually solve customer problems
What We're Looking For
Required
1-2 years of experience at a top-tier management consulting firm (Bain, McKinsey, BCG, or equivalent
Willingness to work ~2 days per week in person in Carlsbad - must be already located within 40 minutes of Carlsbad in order to apply
Strong customer-facing experience with the ability to build trust quickly
Exceptional problem structuring and synthesis skills
Ability to move from qualitative insight to concrete product changes
Clear, concise communicator comfortable working across technical and non-technical teams
High ownership mindset and willingness to be hands-on
Nice to Have (Not Required)
Exposure to healthcare workflows, EMRs, or regulated environments
Experience working with AI-driven or workflow automation products
Interest in UX design, service design, or human-centered design
Why This Role
Daily interaction with real customers and real workflows
Direct influence over product and user experience decisions
Opportunity to shape voice AI and agentic workflows used in live healthcare environments
Steep learning curve with a clear path into senior product, design, or operations leadership
Work directly alongside CEO
Compensation & Benefits
Competitive salary and meaningful equity
Hybrid work environment with flexibility
Comprehensive benefits package
A culture that values customer empathy, speed, and ownership
Final Note
This role is not a traditional operations or analytics position. It is for someone who wants to be in the field, in the product, and close to customers, helping turn complex AI capabilities into simple, trusted experiences.
$65k-112k yearly est. 2d ago
Operations Manager (Water/Wastewater)
Metric Geo
Operations vice president job in Costa Mesa, CA
Operations Manager - Heavy Industrial Mechanical Construction (Water/Watewater)
💰 Compensation: $225K-$250K + performance incentives (up to 30%)
About the Role
We're conducting a confidential search for a senior Operations Manager to lead Heavy Industrial Mechanical Construction (HIMC) operations across Southern California. This is a high-impact leadership role with full P&L responsibility, overseeing large-scale water/wastewater projects and driving operational excellence, safety culture, and client relationships.
What You'll Do
Lead all HIMC operations in Southern California, ensuring profitability and performance.
Mentor and develop PMs, Engineers, and Superintendents; enforce safety and quality standards.
Oversee project setup, CPM scheduling, and change management processes.
Maintain strong client relationships and negotiate subcontract terms.
Provide strategic input to senior leadership and implement process improvements.
What We're Looking For
Education: Bachelor's in Engineering (Civil, Mechanical, Environmental, Chemical), Construction Management, or related field.
Experience:15+ years managing water/wastewater construction projects for public agencies.
Proven success with projects $100M+ and full P&L responsibility.
Strong background in self-performed work (civil, concrete, piping, mechanical systems).
Technical Expertise: Water/wastewater treatment facility construction, process piping, mechanical systems, commissioning.
CPM scheduling (MS Project, Primavera P6) and project management tools (Vista, Procore, PM Web).
Leadership Skills: Ability to inspire and hold teams accountable; strong communication and client relationship management.
Other: Valid driver's license; frequent travel across Southern California.
Preferred: PE, PMP, or DBIA certification; experience with design-build/CMAR; established SoCal agency relationships.
What's Offered
Competitive base salary + performance incentives.
Comprehensive benefits, 401(k), PTO, and company vehicle/car allowance.
Leadership role with autonomy and career growth opportunities.
$66k-113k yearly est. 4d ago
Director of Operations
San Diego Paint Pros
Operations vice president job in San Diego, CA
San Diego Paint Pros | Executive Leadership Role
San Diego Paint Pros is hiring a Director of Operations to help lead the next phase of our growth.
This is a senior leadership role for a construction professional who thrives at the intersection of operations, project delivery, forecasting, and business development. You will oversee production systems, financial predictability, change-management structure, and leadership development-while also spending meaningful time building relationships with commercial general contractors and supporting preconstruction efforts.
This role leads at a high level: setting standards, building systems, strengthening accountability, and guiding project and field leadership-while stepping in strategically when needed.
What You'll Own:
Company-wide operational leadership across project delivery and production
Forecasting accuracy, job-cost oversight, and invoicing structure
Change-order and documentation discipline that protects margin and reduces risk
Leadership development and accountability for project and field leadership
Business development and GC relationship management (~40% of role)
Preconstruction partnership with estimating to strengthen scopes, risk review, and project handoff
Continuous improvement of systems, workflows, and communication
Who This Role is For:
10+ years in commercial construction (GC or specialty subcontractor)
Proven experience leading multiple projects or teams with financial accountability
Strong forecasting, documentation, and operational discipline
Confident, relationship-driven communicator with GCs
Comfortable in both strategic leadership and real-world execution
Experience with Procore, Excel, and modern construction systems
Compensation
$125,000 - $150,000 base (DOE)
20-25% bonus potential tied to profitability, forecasting accuracy, and leadership KPIs
Benefits, PTO, paid holidays, mileage + tech stipend
If you're looking for an opportunity to lead, build, and shape how a growing construction company operates, we'd love to connect.
Apply via LinkedIn or message us directly for a confidential conversation.
$125k-150k yearly 3d ago
Hub Operations Manager-Mandarin Required
Uniuni
Operations vice president job in Fontana, CA
The Hub Operations Manager oversees full end-to-end operations in a high-volume sortation center, including inbound receiving, sortation, and outbound dispatch. This role manages a three-shift operation and a workforce of over 100 employees (both full-time and outsourced). Responsibilities include workforce management, scheduling, recruitment, quality control, cross-hub coordination, and continuous process improvement to ensure timely, accurate, and high-quality parcel processing.
Key Responsibilities
1. Full Hub Operations Management (Inbound / Outbound / Sortation)
Oversee all inbound processes including trailer receiving, unloading, scanning, reconciliation, and exception handling.
Manage outbound operations including parcel staging, trailer loading, dispatch scheduling, and linehaul departure compliance.
Ensure accurate and efficient sortation processes aligned with operational SLAs.
Adjust labor and workflows based on daily volume fluctuations and operational demands.
2. Workforce & Shift Management (Three-Shift Operation)
Lead three operational shifts and supervise 100+ employees (in-house and outsourced).
Oversee shift scheduling, attendance, labor planning, and performance evaluations.
Maintain strong coordination with staffing vendors to ensure stable labor supply.
3. Daily Floor Management
Ensure SOP compliance across inbound docks, sort lanes, conveyors, and outbound docks.
Maintain a safe, organized, and high-performing floor environment.
Resolve operational issues, bottlenecks, and safety concerns promptly.
4. Recruitment, Training & Team Development
Support hiring activities for inbound, sorting, and outbound positions.
Provide training on operational procedures, safety standards, and productivity expectations.
Develop strong shift leadership and foster a high-performance culture.
5. Quality, Accuracy & Continuous Improvement
Monitor and reduce mis-sorts, damages, delays, missing parcels, and inbound discrepancies.
Conduct root cause analyses and implement corrective actions.
Utilize KPIs and operational data to improve efficiency and reduce cost.
6. Cross-Hub Coordination
Coordinate volume balancing, overflow handling, and resource support across hubs.
Align inbound/outbound schedules with transportation teams.
Collaborate with customer support and regional operations to resolve service issues.
7. Safety & Compliance
Enforce OSHA and company safety standards across all operational areas.
Conduct safety audits, incident investigations, and follow-up corrective actions.
Qualifications
Experience:
3-5+ years of operations management experience in logistics, hub/sortation, warehouse, or fulfillment environments.
Experience managing large teams (100+ employees), including outsourced workforce.
Prior experience with inbound/outbound dock operations and high-volume sortation preferred.
Skills & Competencies:
Strong leadership, execution, and decision-making under pressure.
Excellent communication and cross-functional coordination skills.
Data-driven mindset with ability to analyze KPIs and drive improvements.
Flexibility to support night shifts, weekends, or rotating schedules.
Preferred:
Experience in last-mile logistics, linehaul operations, or automated sortation systems.
Familiarity with WMS/TMS or scanning/sortation technology.
OSHA certification or related safety training.
$66k-114k yearly est. 4d ago
Assistant Operating Director
Cornerstone Caregiving
Operations vice president job in El Cajon, CA
| Full-Time | Leadership Role | $62,500 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 375 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
Share on-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensure state-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
Bachelor's Degree preferred but not required, high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to work autonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver's license and auto insurance.
High proficiency with technology, especially Google Workspace.
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
Compensation & Benefits
$62,500 starting salary (dependent on market and experience).
Growth Bonuses
Medical, Dental, Vision benefits package.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You'll Love This Role
You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You'll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters.
If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
**
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
$62.5k yearly 5d ago
Operations Manager (Healthcare)
Rady Children's Physician Management Services 4.2
Operations vice president job in San Diego, CA
Rady Children's Physician Management Services (RCPMS) offers exciting opportunities for qualified candidates to join our rapidly growing organization. We are a wholly owned subsidiary of Rady Children's Hospital and Health Center with just over 500 employees. RCPMS supports primary care pediatricians with 32 office locations throughout San Diego and Southern Riverside Counties.
RCPMS seeks friendly, motivated, experienced individuals for our open Operations Manager position. This is a Full-Time position that requires traveling to our medical clinics in the La Jolla area of San Diego, CA.
Responsibilities:
Ensures compliance with all federal and state regulations, and RCPMS policies and procedures.
Accountable for planning, developing, organizing, implementing, and directing the daily operations of assigned sites.
Anticipates problems, identifies concerns, and makes decisions that result in successful resolution of issues. Creates and implements solutions.
Ensures adequate staffing plans based on provider count, patient volumes and budget.
Works in conjunction with the Lead Physician for site expansions, re-designs or moves including space planning and budget. Oversees vendor coordination, supplies and equipment orders.
Staff performance management including performance evaluations, disciplinary actions, training and rewards and recognitions.
Meet with Lead Physician at site(s) monthly to discuss issues, concerns, planning and objectives for the site.
Participates on committees and/or taskforces as assigned.
Requirements:
Bachelor of Arts degree and three or more years in a supervisory position in a medical office setting or equivalent combination of education and experience.
Valid California Drivers License and insurance.
Thorough knowledge of Microsoft Office including Excel, Word and Outlook. Experience with Microsoft Access preferred.
Thorough knowledge of HIPAA.
Excellent communication skills both verbal and written.
Ability to maintain composure when confronted with fast-paced and stressful situations.
Superb organizational skills and consistent follow-through of tasks/projects to completion.
Proven ability to deal positively with a wide range of people and personalities and handle tense situations in a diplomatic fashion.
Strong analytical and problem solving skills.
For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.
Employee Benefits include but are not limited to:
Student Loan Repayment
Tuition Assistance Program
Medical, Dental & Vision Coverage
Matching 401k
Paid Time Off & Paid Holidays
Employee Assistance Program
Group Life and AD&D Insurance
If you want to work with a great group of people, we invite you to join us in promoting the health of children within our communities.
Rady Children's Physician Management Services is proud to be an Equal Opportunity Employer.
To be considered, please submit a resume and cover letter.
The reasonably expected salary range for this position is $85,000-$95,000 a year depending on qualifications including education and relevant experience.
$85k-95k yearly 2d ago
Pharmacy Operations Manager
Walgreens 4.4
Operations vice president job in Laguna Niguel, CA
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
Director of Field Operations
Gulfstream Strategic Placements
Operations vice president job in Irvine, CA
in Orange County, CA
Responsibilities:
Oversee Field Operations for HVAC Plumbing and Industrial Divisions
Oversee Field Operations Administration including Field Superintendents, Journeyman, and review overall crew performance
Forecasting for all Field Operations
Analyze job status, reporting, labor and scheduling
Requirements:
8 or more years of Field Operations experience
Knowledge of Mechancial Systems (HVAC/Plumbing)
Extensive knowledge in Construction and Labor Management
Advanced knowledge in MS Excel, Outlook, Project and BlueBeam
Preferred:
College Degree
Stable work-history
Local in Orange County, CA
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How much does an operations vice president earn in Temecula, CA?
The average operations vice president in Temecula, CA earns between $115,000 and $276,000 annually. This compares to the national average operations vice president range of $106,000 to $249,000.
Average operations vice president salary in Temecula, CA