Order taker vs customer service and serving

The differences between order takers and customer service and servings can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service and serving has an average salary of $31,909, which is higher than the $30,383 average annual salary of an order taker.

The top three skills for an order taker include wine, cleanliness and guest satisfaction. The most important skills for a customer service and serving are strong customer service, customer service, and food preparation.

Order taker vs customer service and serving overview

	Order Taker	Customer Service And Serving
Yearly salary	$30,383	$31,909
Hourly rate	$14.61	$15.34
Growth rate	-	10%
Number of jobs	77,938	248,533
Job satisfaction	-	-
Most common degree	High School Diploma, 41%	Bachelor's Degree, 35%
Average age	43	28
Years of experience	2	-

Order taker vs customer service and serving salary

Order takers and customer service and servings have different pay scales, as shown below.

	Order Taker	Customer Service And Serving
Average salary	$30,383	$31,909
Salary range	Between $23,000 And $39,000	Between $23,000 And $43,000
Highest paying City	Las Vegas, NV	-
Highest paying state	Vermont	-
Best paying company	Raytheon Technologies	-
Best paying industry	Telecommunication	-

Differences between order taker and customer service and serving education

There are a few differences between an order taker and a customer service and serving in terms of educational background:

	Order Taker	Customer Service And Serving
Most common degree	High School Diploma, 41%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Order taker vs customer service and serving demographics

Here are the differences between order takers' and customer service and servings' demographics:

	Order Taker	Customer Service And Serving
Average age	43	28
Gender ratio	Male, 26.7% Female, 73.3%	Male, 28.7% Female, 71.3%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 8.4% White, 54.1% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	6%

Differences between order taker and customer service and serving duties and responsibilities

Order taker example responsibilities.

Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Assist customers with food selections, using micros.
Assist concierge with guest amenities and VIP events.
Cash out checks through micros, take and complete to go orders.
Deliver all amenities direct to room when ready for VIP guest check-ins.
Possess extensive knowledge of menu in order to upsell and assist guests with suggestions.

Customer service and serving example responsibilities.

Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
Track record of upselling through suggestive selling techniques.
Fill in for bartending staff as needed and frequently make drinks for customers.
Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.

Order taker vs customer service and serving skills

Common order taker skills

Wine, 9%
Cleanliness, 9%
Guest Satisfaction, 6%
POS, 6%
Basic Math, 6%
Room Service Orders, 6%

Common customer service and serving skills

Strong Customer Service, 47%
Customer Service, 32%
Food Preparation, 2%
Customer Orders, 2%
POS, 2%
Food Orders, 2%

Order Taker vs. similar jobs

Order Taker related careers

Order Taker related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Order Taker
Order Taker vs Customer Service And Serving

Updated January 8, 2025

Browse office and administrative jobs