Order taker vs front counter attendant

The differences between order takers and front counter attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front counter attendant has an average salary of $31,270, which is higher than the $30,383 average annual salary of an order taker.

The top three skills for an order taker include wine, cleanliness and guest satisfaction. The most important skills for a front counter attendant are computer system, inventory control, and customer complaints.

Order taker vs front counter attendant overview

	Order Taker	Front Counter Attendant
Yearly salary	$30,383	$31,270
Hourly rate	$14.61	$15.03
Growth rate	-	-10%
Number of jobs	77,938	93,837
Job satisfaction	-	-
Most common degree	High School Diploma, 41%	High School Diploma, 42%
Average age	43	43
Years of experience	2	-

Order taker vs front counter attendant salary

Order takers and front counter attendants have different pay scales, as shown below.

	Order Taker	Front Counter Attendant
Average salary	$30,383	$31,270
Salary range	Between $23,000 And $39,000	Between $25,000 And $38,000
Highest paying City	Las Vegas, NV	Boston, MA
Highest paying state	Vermont	Colorado
Best paying company	Raytheon Technologies	Rush Enterprises
Best paying industry	Telecommunication	Media

Differences between order taker and front counter attendant education

There are a few differences between an order taker and a front counter attendant in terms of educational background:

	Order Taker	Front Counter Attendant
Most common degree	High School Diploma, 41%	High School Diploma, 42%
Most common major	Business	Business
Most common college	-	-

Order taker vs front counter attendant demographics

Here are the differences between order takers' and front counter attendants' demographics:

	Order Taker	Front Counter Attendant
Average age	43	43
Gender ratio	Male, 26.7% Female, 73.3%	Male, 35.3% Female, 64.7%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.8% Unknown, 6.8% Hispanic or Latino, 18.0% Asian, 5.4% White, 59.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	6%	4%

Differences between order taker and front counter attendant duties and responsibilities

Order taker example responsibilities.

Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Assist customers with food selections, using micros.
Assist concierge with guest amenities and VIP events.
Cash out checks through micros, take and complete to go orders.
Deliver all amenities direct to room when ready for VIP guest check-ins.
Possess extensive knowledge of menu in order to upsell and assist guests with suggestions.

Front counter attendant example responsibilities.

Place groceries into customers' vehicles.
Stock shelves, clean ran register and any other task that need to be done
Handle high volume, multi line phone, while inputting customer information and payments into POS.
Perform duties including stock re-organizing, bagging groceries and customer assistance.
Report jewelry repair and/or maintenance issues for follow up action by management.

Order taker vs front counter attendant skills

Common order taker skills

Wine, 9%
Cleanliness, 9%
Guest Satisfaction, 6%
POS, 6%
Basic Math, 6%
Room Service Orders, 6%

Common front counter attendant skills

Computer System, 19%
Inventory Control, 12%
Customer Complaints, 8%
Customer Service, 8%
POS, 7%
Safety Standards, 7%

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Order Taker vs Front Counter Attendant

Updated January 8, 2025

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