Order taker vs order management representative

The differences between order takers and order management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order taker and an order management representative. Additionally, an order management representative has an average salary of $38,236, which is higher than the $30,383 average annual salary of an order taker.

The top three skills for an order taker include wine, cleanliness and guest satisfaction. The most important skills for an order management representative are order entry, purchase orders, and customer service.

Order taker vs order management representative overview

	Order Taker	Order Management Representative
Yearly salary	$30,383	$38,236
Hourly rate	$14.61	$18.38
Growth rate	-	-
Number of jobs	77,938	146,936
Job satisfaction	-	-
Most common degree	High School Diploma, 41%	Bachelor's Degree, 58%
Average age	43	43
Years of experience	2	2

Order taker vs order management representative salary

Order takers and order management representatives have different pay scales, as shown below.

	Order Taker	Order Management Representative
Average salary	$30,383	$38,236
Salary range	Between $23,000 And $39,000	Between $26,000 And $56,000
Highest paying City	Las Vegas, NV	-
Highest paying state	Vermont	-
Best paying company	Raytheon Technologies	-
Best paying industry	Telecommunication	-

Differences between order taker and order management representative education

There are a few differences between an order taker and an order management representative in terms of educational background:

	Order Taker	Order Management Representative
Most common degree	High School Diploma, 41%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Order taker vs order management representative demographics

Here are the differences between order takers' and order management representatives' demographics:

	Order Taker	Order Management Representative
Average age	43	43
Gender ratio	Male, 26.7% Female, 73.3%	Male, 27.3% Female, 72.7%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order taker and order management representative duties and responsibilities

Order taker example responsibilities.

Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Assist customers with food selections, using micros.
Assist concierge with guest amenities and VIP events.
Cash out checks through micros, take and complete to go orders.
Deliver all amenities direct to room when ready for VIP guest check-ins.
Possess extensive knowledge of menu in order to upsell and assist guests with suggestions.

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Order taker vs order management representative skills

Common order taker skills

Wine, 9%
Cleanliness, 9%
Guest Satisfaction, 6%
POS, 6%
Basic Math, 6%
Room Service Orders, 6%

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

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Order Taker
Order Taker vs Order Management Representative

Updated January 8, 2025

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