Order taker vs order management specialist

The differences between order takers and order management specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order taker and an order management specialist. Additionally, an order management specialist has an average salary of $37,456, which is higher than the $30,383 average annual salary of an order taker.

The top three skills for an order taker include wine, cleanliness and guest satisfaction. The most important skills for an order management specialist are customer service, order entry, and logistics.

Order taker vs order management specialist overview

	Order Taker	Order Management Specialist
Yearly salary	$30,383	$37,456
Hourly rate	$14.61	$18.01
Growth rate	-	-
Number of jobs	77,938	102,332
Job satisfaction	-	-
Most common degree	High School Diploma, 41%	Bachelor's Degree, 60%
Average age	43	43
Years of experience	2	2

Order taker vs order management specialist salary

Order takers and order management specialists have different pay scales, as shown below.

	Order Taker	Order Management Specialist
Average salary	$30,383	$37,456
Salary range	Between $23,000 And $39,000	Between $23,000 And $59,000
Highest paying City	Las Vegas, NV	Norwood, MA
Highest paying state	Vermont	Connecticut
Best paying company	Raytheon Technologies	IBM
Best paying industry	Telecommunication	Health Care

Differences between order taker and order management specialist education

There are a few differences between an order taker and an order management specialist in terms of educational background:

	Order Taker	Order Management Specialist
Most common degree	High School Diploma, 41%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	-	-

Order taker vs order management specialist demographics

Here are the differences between order takers' and order management specialists' demographics:

	Order Taker	Order Management Specialist
Average age	43	43
Gender ratio	Male, 26.7% Female, 73.3%	Male, 39.5% Female, 60.5%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order taker and order management specialist duties and responsibilities

Order taker example responsibilities.

Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Assist customers with food selections, using micros.
Assist concierge with guest amenities and VIP events.
Cash out checks through micros, take and complete to go orders.
Deliver all amenities direct to room when ready for VIP guest check-ins.
Possess extensive knowledge of menu in order to upsell and assist guests with suggestions.

Order management specialist example responsibilities.

Manage raw material, MRO and service purchasing requirements for existing product lines, and new product development.
Implement several cost reduction strategies for contract labor, including an RFQ for a vendor manage contract labor program.
Facilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups
Dispatch all TL's and LTL loads.
Issue credits (CVC, SHT, markdowns) through As400.
Prepare bid documents (RFI's, RFP's, etc.

Order taker vs order management specialist skills

Common order taker skills

Wine, 9%
Cleanliness, 9%
Guest Satisfaction, 6%
POS, 6%
Basic Math, 6%
Room Service Orders, 6%

Common order management specialist skills

Customer Service, 21%
Order Entry, 9%
Logistics, 7%
Customer Orders, 6%
CRM, 5%
Purchase Orders, 5%

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Order Taker vs Order Management Specialist

Updated January 8, 2025

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