Order taker vs order processing specialist

Differences between order taker and order processing specialist duties and responsibilities

Order taker example responsibilities.

• Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
• Assist customers with food selections, using micros.
• Assist concierge with guest amenities and VIP events.
• Cash out checks through micros, take and complete to go orders.
• Deliver all amenities direct to room when ready for VIP guest check-ins.
• Possess extensive knowledge of menu in order to upsell and assist guests with suggestions.
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Order processing specialist example responsibilities.

• Manage escalations and expedites process in support of shorten interval requests.
• Review order enter by other CSR's and correct orders as needed.
• Create invoices, process return requests, issue RMA's, provide order status.
• Forward customer relate issues to appropriate CSR, enter all quotes into the system in a timely manner.
• Process payroll transactions timely and accurately which result in being cost-effective.
• Provide ancillary support including vendor payroll, vendor processing and payment acquisition.
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