Patient care coordinator vs customer care coordinator

The differences between patient care coordinators and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient care coordinator, becoming a customer care coordinator takes usually requires 6-12 months. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $34,884 average annual salary of a patient care coordinator.

The top three skills for a patient care coordinator include patients, customer service and home health. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Patient care coordinator vs customer care coordinator overview

	Patient Care Coordinator	Customer Care Coordinator
Yearly salary	$34,884	$40,661
Hourly rate	$16.77	$19.55
Growth rate	-4%	-4%
Number of jobs	139,431	259,694
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	4	12

What does a patient care coordinator do?

A patient care coordinator or care coordinator is a trained health professional who manages patients' health care, such as the elderly or disabled. Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs. To comply with health care laws and regulations, care coordinators must attend training and courses so that they are updated with the new developments in health care. They are also required to take up licensure examination and should have experience in care coordination or clinical practices.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Patient care coordinator vs customer care coordinator salary

Patient care coordinators and customer care coordinators have different pay scales, as shown below.

	Patient Care Coordinator	Customer Care Coordinator
Average salary	$34,884	$40,661
Salary range	Between $23,000 And $52,000	Between $31,000 And $53,000
Highest paying City	Seattle, WA	Bridgeport, CT
Highest paying state	Washington	New Jersey
Best paying company	Homestead Hospice	Health Alliance
Best paying industry	Health Care	Finance

Differences between patient care coordinator and customer care coordinator education

There are a few differences between a patient care coordinator and a customer care coordinator in terms of educational background:

	Patient Care Coordinator	Customer Care Coordinator
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	-

Patient care coordinator vs customer care coordinator demographics

Here are the differences between patient care coordinators' and customer care coordinators' demographics:

	Patient Care Coordinator	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 11.7% Female, 88.3%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 24.0% Asian, 6.3% White, 53.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient care coordinator and customer care coordinator duties and responsibilities

Patient care coordinator example responsibilities.

Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
Check in, check out patients, and do EKG's.
Gain knowledge relate to bundle payments for orthopedic patients and the rules and regulations set forth by CMS.
Respond to telephone inquiries, providing quality service to customers, PSR's and insurance representatives inquiring about patient accounts.
Prepare patients prior to MRI exam, obtain safety check lists and assist with the daily operations of the MRI department.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Patient care coordinator vs customer care coordinator skills

Common patient care coordinator skills

Patients, 32%
Customer Service, 13%
Home Health, 6%
Data Entry, 3%
Patient Appointments, 3%
Direct Patient Care, 3%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Patient Care Coordinator
Patient Care Coordinator vs Customer Care Coordinator

Updated January 8, 2025

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