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Patient service representative jobs in Bettendorf, IA
- 287 jobsAll
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Associate Customer Service Representative
Repay Holdings Corporation
Patient service representative job in Bettendorf, IA
ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES * Completed training courses and attain the knowledge required to assist our Customer Database * Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case * Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. * Contacts software and hardware vendors to request service regarding defective products. * Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. * Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. * Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. * Meet and exceed service level goals set for the Customer Service Team * Follow communication procedures, guidelines, and policies * Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction * Keep records of all client interactions * Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED * Proven technical customer support experience * 2+ years of merchant services / payments industry experience preferred * Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. * Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. * Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. * Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. * Ability to work in a ticket and metrics driven environment * Familiarity with CRM systems and practices (e.g. Salesforce) * Must be able to communicate in a clear and logical fashion verbally and in writing * Must take pride and satisfaction in helping people * Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.$28k-37k yearly est. Auto-Apply 48d agoCustomer Service Representative - Full Time
Dohrn Transfer
Patient service representative job in Rock Island, IL
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL. Hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service. Responsibilities ESSENTIAL FUNCTIONS: Field inbound calls, emails and chats providing exceptional Customer Service Monitor the call queues to ensure that department is meeting goal times Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickup request Educate, when possible, self-service options available to Customers Problem-solve customer issues that arise throughout the day Backfill Receptionist Answer all phone calls coming into the Corporate Office by operating the switchboard Greet Visitors and applicants as they enter and assist them with their needs Stuff and mail all paper invoices to customers Prepare weekly timecards and various outgoing mailings Perform other duties as needed Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent Customer Service & Telephone Etiquette Excellent communication skills- verbal and written Excellent Mindset Detail-oriented 45-50 WPM typing skills Proficient in Microsoft Excel Ability to work in a team as well as independently Excellent attendance WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.$18 hourly Auto-Apply 13d agoEducation Scheduler
Collabera
Patient service representative job in Moline, IL
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry Manufacturing Work Location Moline IL 61265 Job Title Education Scheduler Duration 1 Year (Strong possibility of extension) Job Description: • In this position they will: Administer scheduling of training facilities, the reporting of training hours and other related administrative duties in the training area. • Organizes, enters and maintains data for specific programs into the training program Success Factors. • Provides and maintains various reports and audits for use in determining how their business is operating. • Establishes and monitors training material inventories, reorders as needed. • Responds to standard inquiries from internal and external customers. • Refers complex requests to appropriate staff members. • Provides continuous process improvements for assigned processes. Qualifications • Necessary skills and experience: Ability to multi-task. • Strong attention to detail and maintain accuracy. • Experience with Outlook in creating meetings and booking resources. Additional Information To know more on this position or to schedule an interview please contact; Monaliza Santiago ************$82k-109k yearly est. 60d+ agoCustomer Service Representative - State Farm Agent Team Member
Mike Nichols-State Farm Agent
Patient service representative job in Kewanee, IL
Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive had the privilege of being a State Farm agent for 24 years and with State Farm for over 31 years. Our close-knit team includes 3 full-time and 3 part-time employees who work together like family. We love to keep our breakroom cozy and welcoming, stocked with a variety of snacks, sodas, coffee, and a water dispenser that everyone enjoys. To keep the spirit lively, we take turns bringing in treats each weeksmall ways we like to show we care. Im deeply connected to our community, serving as a trustee for Wethersfield Township and the Visitation Catholic School Foundation, and volunteering as a lector at my church. This community focus extends into our office culture as well. When we hire, we look first and foremost for people who are genuinely kind and good-heartedqualities that cant be taught but are the foundation of everything we do. Our office culture is all about working together as one family, supporting each other while delivering exceptional care to our customers. Were more than coworkerswere friends who celebrate each others successes, both inside and outside of work. Its that shared sense of purpose and genuine care that makes every day rewarding. We also value balance and time to recharge, which is why we observe all Federal Holidays, just like banks and federal/state employees. This means you get plenty of paid days off in addition to your regular PTO, helping you maintain a healthy work-life balance. If youre looking to be part of a warm, supportive team where your kindness and dedication truly matter, wed love to hear from you! ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mike Nichols - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.$29k-37k yearly est. 10d agoCSR 1
Ecogistics
Patient service representative job in Moline, IL
Full-time Description As a level one Carrier Sales Representative, you will play a key role in ensuring safe and on-time delivery of our customers' freight by building and maintaining relationships with qualified carriers, being meticulous about the details, and meeting or exceeding daily productivity goals. You'll work closely with a team, handling daily tasks under close supervision, and building valuable relationships in a fast-paced, metrics-driven environment. Will be responsible to source carrier options to ensure coverage on all shipments scheduled to pick up that day. The team will prioritize loads with earliest appointments and will bring options to the Account Manager for approval. Workload will consist of spot loads added the same day as scheduled pickup, carrier fall offs, and loads not covered by CSR level 2s and level 3s. CSRs will get identified strategic carriers handed to them from Carrier Sales Managers to build recurring booking consistency and set reps up for success getting to the next level. Requirements Company: Ecogistics, Moline, IL Department: Operations Status: Non-exempt Position: Carrier Sales Representative Level: 1 At Ecogistics, we are on a mission to become our customers' transportation service provider of choice. This is hard work worth doing, and it takes a team of driven, agile, and optimistic individuals to make it happen. Why Ecogistics? Work/Life Balance: Work Monday through Friday so you can spend your weekends and nights with your family. Job Security: A growing, stable company that has your current and future career opportunities mapped out for you. Outstanding Earning Potential and Benefits: Compensation and recognition that rewards achievement, plus a full scope of benefits to support your well-being. Support and Belonging: Paid training so you can reach your full potential, plus collaborative, respectful, and loyal relationships that allow you to compete and celebrate as part of a winning team. Work hard, play hard: Dress casually, behave reliably, and ‘have fun frequently' mindset. Key Responsibilities: Negotiate the best possible rate to book shipment Ensure carrier can service all details/requirements of the load Bring all carrier options to the Account Manager Collect all driver information at point of sale and dispatch truck to pickup Onboard booked carrier to MacroPoint and set expectations for digital tracking as needed Work the phones to qualify and maintain qualified carriers to move our customer's freight. Negotiate rates with carriers that result in a win-win outcome. Manage freight shipments from booking through final delivery and quickly and professionally problem-solve for issues that arise along the way. Stay organized and stay in front of all the details until the job is done. Meet productivity goals while adhering to instruction and policy. Understand and apply market data and transportation industry trends. Maintain reliable attendance according to schedule and company policy. Maintain a respectful, positive working relationship with your team. Foster and promote a cooperative and harmonious workplace that is good for morale, productivity and effectiveness. Skills and Competencies: Coachable - Take and implement feedback from others Negotiation - Work with carrier to get reasonable price to book shipment Resilient - Quickly bounce back from rejection and continue sourcing Communication - Clearly communicate carrier options internally and set expectations for service requirements when selling/booking carriers Process Oriented - Ability to follow steps of defined process Qualifications: Highschool Diploma or GED Direct outreach (Conducting outbound sales calls) Negotiating Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. The salary range for this position is $40,000--$60,000 per year. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, education, and other job-related factors permitted by law. These and other criteria allowed by law are in place as the best non-discriminatory predictors of successful job performance. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, visions and dental insurance, and retirement. Salary Description $40,000--$60,000 per year$40k-60k yearly 60d+ agoCustomer Service Representative
AB Marketing LLC
Patient service representative job in Bettendorf, IA
Job Description Most of our agents earn $1,000+ in their very first week. This position emphasizes customer care over sales and you'll be helping customers save money with home services, most of which are free through government subsidies. Must be highly motivated by success and earnings. This is not a 9-5 job, it's a career and a lifestyle. Weekly pay, uncapped commission, and full training provided. Sales experience is preferred, but not required; we provide training to anyone who is willing to learn and encourage career growth into management roles. Come join our team! Learn more now at ************************* or apply immediately using our Calendly link: *********************************** Responsibilities: Engaging with potential customers face-to-face Generating leads, qualifying customers and closing sales Educating potential customers about the services our clients provide and their benefits Contacting and following up with previous customers Working independently and in a team environment Requirements Strong communication and interpersonal skills Self-motivated and ambitious with a positive attitude Ability to work independently and within a team environment Benefits 1099 contract Bonus opportunities Commission pay Uncapped commission Flexible scheduling Mileage reimbursement for all travel, alongside with housing assistance as necessary Full training with ongoing support$1k weekly 21d agoPatient Care Representative
Secure Dental
Patient service representative job in Moline, IL
Job DescriptionSalary: 17.00 The Patient Care Representative is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations. We are Secure Dental, a practice focused on providing advanced dental services with state of the art equipment and we are growing by the day. Our mission is to transform our patients' lifestyle through personalized and remarkable dental care. We are accountable and disciplinedin our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, productive, transparent, and results oriented. OBJECTIVES Greet patients in a friendly and professional manner Answer and manage incoming calls, routing to appropriate department when necessary Schedule and adjust patient appointments to maximize patient care and reach practice profit target; make appointment reminder calls to maximize patient flow Establish and maintain patient files and keep them up to date; review patient documents, process registration, and enter into the system; research and verify insurance benefits; ecord treatment information is patient charts Communicate financial options; process cash and card payments via a POS; reconcile and record daily payments Maintain a clean and organized front desk and reception areas Attend and participate in internal meetings and complete required training Performs other related duties as assigned by management COMPETENCIES Understand dental terminology, how to read radiographs, and explain basic procedures Experience successfully maintaining a positive attitude while working in a team environment with competing priorities Ability to maintain confidentiality with individual interactions with team members Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite Outstanding organization and administrative accountability Strong written and verbal communication skills Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence EDUCATION AND EXPERIENCE High school diploma or equivalent 1 year of front desk experience in a medical or dental office PHYSICAL REQUIREMENTS Ability to spend prolonged periods of time sitting at a desk using a computer Ability to lift at least 15 pounds BENEFITS Health Insurance 401(k) Retirement Plan Paid Time Off Opportunity for Incentive Compensation Leadership Autonomy Work Life Balance with Fixed hours Professional Training & Development Opportunities COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Secure Dental recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email ************************. Already a Secure Dental candidate? Please connect directly with your recruiter to discuss this opportunity.$39k-49k yearly est. Easy Apply 16d agoSpecialist I, Scheduling, Patient Access-Central Scheduling-Full time days
Regional Health Services of Howard County
Patient service representative job in Davenport, IA
Purpose: Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: "patients" refers to patients, clients, residents, participants, customers, members Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Functional Role: Specialist I Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. Responsible for all pre-service account's financial clearance and collection prior to the date of service Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. Begins the overall patient experience and initiates the billing process for any services provided by the hospital. Work hours: Monday-Friday 08:00-1730 Occasional Weekends (either Saturday or Sunday) Minimum Qualifications: * High School Diploma or equivalent. * Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. * National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.$28k-32k yearly est. 35d agoCustomer Service Rep (01758) - 2420 18th Street
Domino's Franchise
Patient service representative job in Bettendorf, IA
It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. Job Description Customer Service Representative It all starts with you Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. Drive your own career Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries. Domino's CSR Responsibilities Include: : · Demonstrating a friendly, positive attitude and great customer service skills · Taking orders over the phone and in person · Dealing with customer concerns · Cash handling · Upselling · Hygiene and food safety · General cleaning duties Those are the basics, but here's what else you can expect: General Job Duties · Operate all equipment · Stock ingredients from delivery area to storage, work area, walk-in cooler · Receive and process telephone orders · Clean equipment and facility approximately daily Communication Skills · Ability to comprehend and give correct written instructions · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) · Must be able to make correct monetary change · Verbal, writing, and telephone skills to take and process orders · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed · Ability to enter orders using a computer keyboard or touch screen Work Conditions · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas · Sudden changes in temperature in work area and while outside · Fumes from food odors · Exposure to cornmeal dust · Cramped quarters including walk-in cooler · Hot surfaces/tools from oven up to 500 degrees or higher · Sharp edges and moving mechanical parts Sensing · Talking and hearing on telephone · Near and mid-range vision for most in-store tasks Qualifications · Depth perception · Ability to differentiate between hot and cold surfaces Temperaments · The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions Physical Requirements including, but not limited to the following: Standing · Most tasks are performed from a standing position Walking · For short distances for short durations Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5' · Cases are usually lifted from floor and stacked onto shelves up to 72high Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store · Trays of pizza dough are carried over short distances, and weigh approximately 12 pounds per tray Pushing · To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push · Trays may also be pulled Climbing · Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station · Toe room is present, but workers are unable to flex their knees while standing at this station · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day · Forward bending is also present at the front counter and when stocking ingredients Crouching/Squatting · Performed occasionally to stock shelves and to clean low areas Reaching · Reaching is performed continuously; up, down and forward Hand Tasks · Eye-hand coordination is essential; use of hands is continuous during the day · Frequently activities require use of one or both hands · Shaping pizza dough requires frequent and forceful use of forearms and wrists Additional Information 10-15$/hour$28k-37k yearly est. 7d agoCustomer Service Representative - State Farm Agent Team Member
Jeff Murphy-State Farm Agent
Patient service representative job in East Moline, IL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.$29k-37k yearly est. 21d agoPatient Representative
Eye Surgeons Associates Pc
Patient service representative job in Rock Island, IL
Patient Representative - Eye Surgeons Associates We're seeking a professional Patient Representative to join our dynamic team. This role is crucial in ensuring exceptional patient care and a positive experience from the moment patients enter our reception area. Key Responsibilities - Welcome and assist patients through the check-in/check-out process while maintaining a warm, professional environment - Process payments, including insurance co-payments and other charges with accuracy and attention to detail - Manage appointment scheduling, including coordinating with clinical staff and handling schedule changes Qualifications - High school diploma or equivalent required - Medical office experience preferred - Proven track record of outstanding customer service - Demonstrate ability to multitask efficiently while maintaining attention to detail - Self-motivated with flexibility to adapt to changing priorities Requirements - Strict adherence to patient confidentiality protocols and HIPAA regulations - Ability to work at multiple Eye Surgeons Associates locations as needed - Strong communication and interpersonal skills - Proficiency in medical office software and basic computer applications Office hours: Monday-Friday 8am-5pm Full Benefits Package: Medical, Dental, Vision, Life Insurance, PTO and 401K$29k-35k yearly est. Auto-Apply 60d+ agoCustomer Service Representative - State Farm Agent Team Member
Javier Gonzalez-State Farm Agent
Patient service representative job in Davenport, IA
Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.$28k-37k yearly est. 11d agoCustomer Service Representative - Davenport, IA
Kedia Corporation
Patient service representative job in Davenport, IA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.$28k-37k yearly est. 6h agoCustomer Service Representative Days and Weekend Availability
Planet Fitness-PF Baseline Fitness
Patient service representative job in Moline, IL
Job DescriptionBenefits: Employee discounts Free uniforms Training & development Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness$29k-37k yearly est. 26d agoCustomer Service Representative - State Farm Agent Team Member
Chad Cruse-State Farm Agent
Patient service representative job in Moline, IL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.$29k-37k yearly est. 6d agoCustomer Service Representative - State Farm Agent Team Member
Carissa Sweeney-State Farm Agent
Patient service representative job in Moline, IL
Job DescriptionBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Carissa Sweeney - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.$29k-37k yearly est. 5d agoCustomer Service Representative - State Farm Agent Team Member
Neil Ferrari-State Farm Agent
Patient service representative job in Milan, IL
Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Neil Ferrari - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Bilingual Spanish preferred.$29k-37k yearly est. 23d agoCustomer Service Representative
Partnered Staffing
Patient service representative job in Milan, IL
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description The Order Management Specialist will work in the Customer Support Call Center. This position is responsible to answer calls from dealers in U.S. and Canada relating to order processing. This position also helps cover the on-call phone to provide Flash Plus support to our dealer organization, 362 days a year. Duties and Responsibilities • Answering questions about special terms orders, working with suppliers for vendor direct orders and helping dealers expedite orders as requested. • Coordinates the resolution of parts problems between parts distribution centers • Processes Machine Back Order reports, working with factories, to provide customers with the earliest possible availability. • Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. • Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week. • Distributes information as appropriate to department members or internal/external customers. Education/Experience • High school diploma/equivalent with 2+ years of customer service experience is required, but call center experience is extremely beneficial and is strongly preferred. • Must have the ability to handle a large volume of calls on a daily basis, work in a team environment and be self-directed. • Proficiency with Microsoft Office (including Excel, Word and Outlook) required • Must possess excellent communication, organizational and interpersonal skills Term of Assignment • Long-term, 3+ year contract: Tentative Start Date: December 2016 through December 2019; depending on client's business needs and candidate's performance in position. Schedule • Tuesday-Friday, 2pm-10:30pm and Saturday 12pm/noon-8:30pm. • Required to be on-call every 10 weeks for one week at a time. • Training is 2-3 weeks on 1st shift (9am-5:30pm, Monday-Friday). Qualifications 1. 2+ years of Customer Service experience 2. Microsoft Excel and Outlook 3. Call Center Experience is strongly preferred Additional Information All your information is kept confidential as per EEO standards. Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!$29k-37k yearly est. 6h agoE&R On-Site Service Representative ( Quad Cities, Davenport IA)
E&R Parent Holding LLC
Patient service representative job in Davenport, IA
Job Description Onsite Services Representative located in Quad Cities (Davenport, IA) is responsible for supporting E&R's strategic vision to our customer by providing superior service. Coordinating and assisting with managing inventory through vending and other VMI solutions on-site at our customer. Frequent travel is required. The Onsite Services Rep will visit multiple customer sites, which may involve drives of up to three hours each way. Under direction but working independently within the team, specific duties would include: Program Support Receive / deploy product in designated locations throughout a large manufacturing plant (multiple Buildings). Track shelf-life items with the use of software and physical review. Ensure proper product is deployed and process followed. Ensure customer inventory locations are kept properly labeled and quantities on hand are accurate. Ensure accuracy of all activities related to vending solutions / program requirements. Housekeeping of vending areas and E&R locations. Resolve customer concerns promptly and accurately. Identify continuous improvement opportunities for products, process improvement, and cycle time. Maintain all safety, housekeeping, FOD, ESD, and inspection requirements of the customer and E&R. PREFERRED EDUCATION & EXPERIENCE: High School Diploma or equivalent Similar work experience Strong organizational skills Inventory Management Systems experience preferred. Must possess and maintain a valid driver's license. SKILLS AND ABILITIES: Computer knowledge- Excel, Word, Outlook. Ability to work in high volume, fast paced environment. Ability to resolve problems using people skills. Ability to effectively collaborate with internal / external customers. Must abide by all customer rules and regulations. This is a government contractor facility. Drive company van to make deliveries / pickups as needed. Ability to walk and move carts throughout a large campus. WORK ENVIRONMENT: Work conditions are typical of a manufacturing environment. Ability to lift 25-75 lbs. Ability to move 55 gal drums with material handling equipment. Additional background, drug screening. The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.$27k-38k yearly est. 20d agoCustomer Service Representative - State Farm Agent Team Member
Kara Howe-State Farm Agent
Patient service representative job in Clinton, IA
Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Since opening our agency in 2022, we've built a reputation for being highly engaged, approachable, and well-connected. We take pride in giving back, sponsoring community events, athletic programs, and youth sports - including partnerships with local high schools, a baseball clinic, LumberKings games, kids fun runs, and various fundraisers. Youll often find us handing out candy at local parades or sharing swag that brings value to our neighbors. If youre looking for a workplace where you can be part of a team thats active, respected, and deeply rooted in the community, this could be the right fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Kara Howe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.$28k-37k yearly est. 22d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Bettendorf, IA?
The average patient service representative in Bettendorf, IA earns between $27,000 and $38,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Bettendorf, IA
$32,000
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