Patient service representative jobs in Concord, NC - 1,400 jobs

Customer Service Representative Duration: 6-12-month contract Pay: $19-$20/hour Are you a recent graduate with a degree in Business (Finance, Accounting, Economics, etc.) - or even Marketing, Psychology, or Communications? Looking to launch your career in a professional, corporate environment? This is your chance to join a leading investment banking firm and gain hands-on experience in financial services. Who We're Looking For: • Recent grads or professionals with 6 months to 2 years of experience (internships count!) • Strong communication, problem-solving, and organizational skills • Background in banking, financial services, or customer support is a plus Preferred qualifications: • Bachelor's degree • Previous call center or customer-facing experience What You'll Do: • Handle inbound calls related to accounts • Deliver high-quality, accurate, and efficient customer service • Troubleshoot and resolve client issues professionally • Maintain detailed records of customer interactions 🌟 Why Join Us? • Get your foot in the door at a top-tier financial institution • Build skills in client service, financial operations, and problem resolution • Work in a collaborative, growth-oriented environment • Potential to convert to a full-time role

Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Representative plays a critical role in supporting the end-to-end client lifecycle-from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests. You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client Service Representative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence. What will you be doing? Client Onboarding & Data Management Collect and organize client data to support onboarding, renewals, and program changes. Maintain accurate records in internal systems, ensuring data integrity and audit readiness. Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience. Placement & Renewal Support Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities. Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details. Track key renewal milestones and ensure timely completion of all deliverables. Proposal & Binding Develop draft client proposals, including financing options, coverage summaries, and supporting documentation. Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems. Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients. Billing & Accounting Coordination Partner with accounting teams to manage invoices, allocations, and fee agreements. Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings. Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders. Policy Issuance & Documentation Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time. Review endorsements, renewals, and policy documents for completeness and accuracy. Maintain organized documentation in line with audit, compliance, and data standards. Ongoing Client Service Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients. Conduct audit checks and assist with ad hoc client reporting or analysis as requested. Respond promptly to client inquiries, providing clear, professional, and solution-oriented communication. Key Skills & Competencies Client Focus: Committed to delivering timely, accurate, and high-quality service. Organizational Skills: Able to manage multiple deliverables and priorities with attention to detail. Communication: Strong written and verbal communication for collaborating across clients, carriers, and internal teams. Problem-Solving: Skilled at identifying issues and resolving them efficiently and diplomatically. Technical Proficiency: Comfortable working in insurance management systems (Epic, AMS360, or similar) and Microsoft Office tools. Team Collaboration: Works effectively as part of a client service team, demonstrating reliability and initiative. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience. 2+ years of experience in insurance operations, client servicing, or administrative support preferred. Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus. Strong organizational and communication skills with a client-service orientation. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

We are looking for a Crew Scheduler. This is an excellent opportunity to join a Global Company who operate at the focal point of sports, music, entertainment and culture, serving talent, brands and properties across the world! What You Can Expect Location - Charlotte, North Carolina, USA Salary - $65,000 Work type - Fixed Term Contract until 31/07/2026 Main Responsibilities as a Crew Scheduler Crew Scheduling & Allocation Create and manage crew schedules for all event phases, ensuring full coverage while adhering to labor laws and union guidelines. Assign duties based on crew skills, experience, and event requirements, including shift rotations and special requests. Communication & Coordination Clearly communicate scheduling details and updates to crew, managers, and stakeholders. Handle last-minute changes or emergency shifts to address gaps or unforeseen challenges. Attendance & Availability Tracking Monitor crew availability, attendance, and punctuality, ensuring compliance with event guidelines. Maintain attendance records and oversee crew check-ins/check-outs. Logistics & Operational Support Collaborate with logistics teams to ensure crew have equipment, credentials, and access. Coordinate transportation and brief crews on safety procedures and operational protocols. Problem-Solving & Adaptability Resolve scheduling conflicts and personnel issues promptly to avoid event disruptions. Offer flexible solutions for last-minute adjustments and proactively anticipate crew needs. Post-Event Analysis & Compliance Provide reports on crew performance, attendance, and scheduling efficiency, recommending improvements. Ensure adherence to health, safety, and labor compliance while supporting crew well-being. Skills, Qualifications, and Experience Proven experience in crew scheduling for events or entertainment industries. Proficiency in scheduling tools (e.g., Excel, Crew Scheduling Systems). Strong communication, organizational, and problem-solving skills. Knowledge of health and safety standards for large-scale events. Flexible to work evenings, weekends, and holidays as needed. What's In It For You? Amazing company to work for! Competitive benefits. For further information on this Crew Scheduler role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

Director of Crew Scheduling Category - Executive Leadership Position Type - Full-Time - Supervisory On behalf of our client, In-Flight Crew Connections is hiring for a Director of Crew Scheduling with a leading U.S. airline operator. Our client offers exceptional opportunities for professional growth and long-term career development within a collaborative, inclusive, and safety-focused environment. Teamwork, diversity, and respect are core to their culture, and they are committed to fostering a workplace where employees feel valued, supported, and empowered to succeed. Employees enjoy a comprehensive benefits package, including industry-leading travel privileges that allow team members and their families to explore destinations worldwide while creating meaningful experiences beyond the workplace. Position Summary The Director of Crew Scheduling provides leadership and oversees the performance of the Crew Scheduling department to ensure the company achieves goals and objectives associated with safety, reliability, productivity, and operational efficiency. This role is responsible for the daily operation of crew member's schedules to ensure federal regulatory compliance, Collective Bargaining Agreement requirements, and company policies. As a people leader, this role establishes strategic goals and tactical direction for the team using data driven decisions focused on continuous improvement and flawless execution of best practices ensuring operational performance goals. Job Responsibilities Oversee the daily scheduling requirements of all crew members and responsible for maintaining compliance with applicable FAA regulations, Collective Bargaining Agreements, flight crew qualifications, and policies and standards established by The Airlines. Establish strategic goals and direction for the Crew Scheduling team. Identify and anticipate operational disruptions and solve them in an active manner. Monitor developing situations and communicate constraints to appropriate workgroups and escalate when needed. Partner with Director of Integrated Operations Center (IOC) during irregular operations (IROP) to develop and execute a recovery plan to mitigate further schedule impact and coordinate with all necessary departments, including third party vendors. Establish monthly staffing grids to provide the best crew staffing possible. Establish and maintain strong and effective working relationships with ALPA and AFA union leadership to discuss requested improvements, concerns or gain clarity on agreements to provide short and long-term solutions to problems. Participate as a Company designee of the ALPA/AFA Grievance Review Committee. Assist with contract negotiations and provide analysis of proposed contractual changes. Drive improvements in the daily operation with working relationships through cross-functional problem solving and collaboration with Flight Operations, Inflight, training and all other operational departments. Direct the development and revision of the Crew Scheduling Policies and Procedures Manuals. Ensure that all hotel rooms are confirmed monthly, including any anticipated additional daily rooms blocks. Provide direction for development and continuous improvement of systems, programs and applications used by the Crew Scheduling team. Provide leadership, coaching, direction, motivation, and supervision of direct reports. Appraise performance, provide feedback, take corrective action, and oversee training and development of the team. Promote quality customer service with all crew members. Responsible for the quality of the Scheduling/Reporting System and to assess the impact of changes made to the controls in Scheduling/Reporting System. Has the authority to establish and modify policies, procedures, instructions, and information for the Scheduling/Reporting System. Collaborate with Crew Pay and other departments to develop and improve procedures in the crew managing system regarding pay. Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. Performs other duties as assigned. Qualifications Required High school diploma or equivalent. Previous experience in crew scheduling or crew planning is required as well as previous experience in managing a crew scheduling or related department. Must have excellent oral and written communication skills. Experience in a crew management system and Microsoft Office software. Ability to speak/read/write in English. If hired, must be able to demonstrate that you are authorized to work in the US. Preferred Bachelor's degree. Benefits All eligible team members enjoy a comprehensive benefits package, including: Travel privileges with a leading US Airline's global network A generous vacation plan designed to let you enjoy your travel perks 401(k) with company match Profit-sharing and bonus opportunities A choice of three health plan options, all with nationwide coverage Premium dental coverage Vision plan options Access to 24-hour virtual urgent care services Family planning and fertility treatment LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children Flexible Spending Accounts for both Health Care and Dependent Care services Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional Additional Information Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. AAP/EEO Statement: Equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity and Affirmative Action employer

A well established regional airline is seeking an experienced Director of Crew Scheduling to lead a critical operational function. This role offers the opportunity to influence safety reliability and operational performance while leading a high impact team. What You Will Do • Lead daily crew scheduling operations ensuring compliance with FAA regulations labor agreements and company policies • Set strategic direction and drive continuous improvement through data driven decision making • Anticipate and manage operational disruptions including irregular operations recovery • Partner closely with the Integrated Operations Center and cross functional operational teams • Develop staffing strategies to support reliable and efficient crew coverage • Build and maintain strong working relationships with pilot and flight attendant union leadership • Oversee scheduling policies systems and tools to support operational excellence • Lead coach and develop a high performing crew scheduling team • Support Safety Management System activities and risk management initiatives What We Are Looking For • Previous experience in crew scheduling or crew planning with leadership responsibility • Strong understanding of FAA regulations labor agreements and airline operations • Proven ability to lead teams in a fast paced operational environment • Strong communication collaboration and problem solving skills • Experience with crew management systems and Microsoft Office • Authorization to work in the United States Preferred Qualifications • Bachelor's degree This position offers industry leading compensation, comprehensive benefits, and growth potential within a stable operation. Interested candidates are encouraged to apply or message for a confidential discussion.

"Follow Your Calling, Find Your Career" Salary Range: $20.71 - $27.18/hour Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. This role is on-site 5 days a week. Schedule is Monday, Tuesday, Thursday, Friday from 8:00 AM to 5:00 PM. Wednesday is from 10:00 AM to 7:00 PM. This is a patient facing role, not a back office role About Us At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that "Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease". Come be a part of Mecklenburg County's Public Health department's vision to "assure the health and safety of our diverse and changing community today and for future generations." Position Summary This position will serve as a patient representative by scheduling appointments, registering clients and verifying insurance. Point of service collections including cash and insurance information duties. General office duties to include the ability to answer multi-line phone system and must be computer literate for various computer applications. The incumbent needs to be flexible to work in multiple sites. The successful candidate will have exceptional customer service skills, be a team player and have the drive to quickly learn all aspects of the position. Essential Functions * Performs confidential data entry such as payroll. * Develop or assist in preparation of reports. * Gather data, conduct research and compile information that is requested or necessary to assist department or for other County functions. * Prepares technical material requiring specialized knowledge of the operations of a particular department. * May maintain petty cash fund. * May be responsible for maintaining supply levels and ordering stock. * Creates, files, and maintains records. * Transcribes meeting minutes. * Prepares memos, letters and forms. * Provides support to management staff and may be assigned to the administrative support team. * Communicates with customers and County staff by email, phone or in person. * Responds to inquiries and resolves minor concerns/issues or logistics. * Assists in preparing office procedure documents, manuals or interview documents Minimum Qualifications Experience: Minimum of four years of administrative experience in area of assignment. Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications * May require a valid North Carolina or South Carolina Driver's License * May require an Annual Motor Vehicle Record (MVR) check Preferred Qualifications * Ability to read, write and speak Spanish fluently * knowledge of multiple web-based applications such as NCIR, Crossroads, NCTracks, Avatar, Cerner system, Credit Care machine and have cash handling experience * Knowledge of medical terminology * Knowledge of benefits verification * Experience with using computerized systems to schedule medical appointments & verify medical insurance * Medical Office experience Knowledge, Skills and Abilities Knowledge of * Administrative and clerical procedures and systems using various computer operations, managing files and records * Principles and processes for providing customer and employee services * Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills * Customer service * Coordination and organization * Judgement and decision making * Time management Abilities * Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures * Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization * Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided * Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty * Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. * Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently * Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills * Data entry * Efficient typing skills with a minimum of 45 wpm * Intermediate use in various computer applications. * Proficient in various computer applications including Microsoft Office Suite Compensation & Benefits In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

The Patient Representative provides day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience. Shift Details: M, T, Th, F / 7a - 6p Essential Duties and Responsibilities: Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s). Collects payments and or/establish payment plans at the time of service. Answers, investigates and/or directs patient inquiries or complaints to appropriate parties. Schedules patient appointments and procedures. Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues. Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner. Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency. Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file. Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees. Proactively assists other Patient Representatives and clinic staff with questions or tasks. Other duties as assigned. Minimum Qualifications: Education/Licensing/Certification: High school diploma required Associate's degree preferred Experience (years and type): 1+ years' medical office experience required Knowledge and Skills: Familiarity with outpatient clinical setting and patient registration workflows Familiarity with medical terminology Excellent customer service, both internal and external Excellent communication skills Ability to work independently and as part of a team Excellent time management and organizational skills Ability to thrive in a fast-paced environment Attention to detail Computer literate Travel Required (% of time): Travel to other locations required depending on business need, up to 25% Physical Requirements & Work Environment: Primarily sitting; standing and walking as needed Lift up to 25lbs Possible exposure to radiation, infectious disease, bloodborne pathogens Overtime as needed depending on business need Shifts subject to variation depending on business need

Full-time Description Do you have a passion for helping others and providing peace of mind? Join the team at CDHA as a Full Time Patient Care Representative and make a real difference in patients' lives. Whether you're answering questions or resolving concerns with empathy, you'll play a key role in creating an exceptional customer experience. We'll provide comprehensive training so you can become a subject matter expert and confidently deliver the highest level of service. What we value most is your caring nature and ability to support patients during challenging times. In return, you'll enjoy a collaborative, family-friendly environment and opportunities to grow your career. What You'll Do Provide full lifecycle customer service, including inbound and outbound calls. Respond to patient inquiries with compassion and active listening. Route calls and manage patient accounts accurately. Schedule appointments and assist with non-clinical information verification. Collaborate with internal teams to ensure timely and accurate processing. Escalate issues appropriately when needed. What We're Looking For Excellent communication, customer service, and problem-solving skills. Ability to interact with diverse patient populations and all levels of management. Strong organizational skills with the ability to prioritize tasks effectively. Commitment to our values: accountability, consistency, engagement, empowerment, respect, and outstanding service. Ready to make a difference? Apply today and help us deliver care and compassion when it matters most. Requirements Qualifications High School Diploma or equivalent Minimum of one year of medical terminology or medical services experience required. Minimum of two years of call center, quality improvement, or healthcare operations required. Knowledge of Microsoft Office Suite. Strong written and oral communication skills are required. Proficient and comfortable in a computer-based environment. Experience in a call center environment preferred. Integrity to follow HIPAA guidelines on maintaining patient privacy.

Full-time Description We're a family-oriented company, that's been in business 30+ years, who believes in work /life balance and has an inviting culture with great benefits. So don't wait, come join our family!! We Offer: · Excellent Employee Benefit Plans (Medical, Dental, Vision, Retirement, etc.) · Company Paid Basic 20k Life Insurance Policy and Long-Term Disability · Lucrative Paid Time Off Plan · Paid Training · Great Culture and Team Spirt · Team Building and Corporate Events Basic Job Skills Needed: · Responsible for executing order processing (order intake, verification of benefits, records imaging, and customer relations). · Collect, evaluate, and submit all documentation necessary for DME pre-authorization, billing, and patient copays. · Interact with sales representatives, Healthcare providers and office staff, and patients to obtain required documentation when applicable. · Track orders to ensure accuracy and timeliness of delivery for billing. · Negotiate payment terms for equipment and supplies with patients utilizing sales techniques to gain patient acceptance during indirect sales process. · Adhere to all corporate policies and procedures related to the Company's Corporate Compliance/HIPAA Programs. Ensure established practices are compliant with Medicare, CHAP, and other regulatory agencies. Requirements Applicant Requirements: · Experienced in processing DME (Durable Medical Equipment) orders. · Excellent verbal and written communication skills. · Knowledge of all aspects of payor systems including private/commercial, self-insured employers, workers compensation, and Medicare/government programs. · Strong knowledge of Medicare Supplier Standards, ICD9 (ICD-10) Coding and DMEPOS Coding protocols, electronic billing transmittal requirements. · Highly structured approach with attention to detail and proper documentation of all work. · Adaptability to handle changing priorities in a high volume, fast-paced work environment. · Intermediary experience in Microsoft Office Suite of products (Word, Excel, PowerPoint & Outlook). Drug screen/Background check required Salary Description $18.00 - $21.00 per hour, DOE

Our office, Ballantyne Endodontics, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team, and why we could be the right next step in your career. Your Responsibilities You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcoming patients to the dental office Maintaining accurate patient records Insurance verification Scheduling patients Discuss financials and insurance with patients Communicate with referring offices Support the patient care coordinators Check, sort and forward emails Keep updates records and files Answering all incoming calls and redirecting them or keeping messages Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.) As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. Schedule Monday-Friday 8:00am-1:30pm Your Background You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: Familiarity with office machines (e.g fax, printer ect.) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation A high school diploma Desires to help your patients If this sounds like you, you will fit right in with the team! Why You Should Join Our Team A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between. Your Benefits & Perks: BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range$17-$25 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at ************************************************** Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices Have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Must possess a valid state driver's license and automobile liability insurance. Must be currently licensed in the State of employment if applicable. Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 - $66,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Benchmark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Concord, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities * Collect all money due at the time of service * Convert referrals into evaluations * Schedule patient visits * Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls * Monitor and influence arrival rate through creation of a great customer experience * Practice Management * Manage schedule efficiently * Manage document routing * Manage personal overtime * Manage non-clinical documentation * Manage deposits * Manage caseload, D/C candidate, progress note, and insurance reporting * Monitor clinic inventory * Training * o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. * Complete quarterly compliance training. Qualifications: * High School Diploma or equivalent * Communication skills - must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Benchmark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Concord, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

The National Board of Examiners in Optometry (NBEO) is hiring part-time Standardized Patients to assist the organization. Founded in 1951, the National Board of Examiners in Optometry is an independent, non-governmental, non-profit organization whose examinations are universally accepted for optometric licensure in the United States and internationally. NBEO's mission is to protect the public by developing, administering, scoring, and reporting results of valid examinations that assess competence in optometry. NBEO has a full-time staff of 28 and utilizes over 100 optometrists as subject matter experts nationwide in support of its examination programs. NBEO is one of the few national boards in any profession with a repertoire of exams that include computer-based tests, an advanced competence exam, and clinical skills test using standardized patients at the National Center of Clinical Testing in Optometry (NCCTO). We work to maintain the best possible environment for our employees, where people can learn and grow with the organization. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. This role is a part-time, onsite position based in Charlotte, NC. Pay Starting at $17.00 per hour Highlights: Participate as a standardized patient in an optometric licensure examination. In this role you will be trained to sit for examinees by simulating a patient with symptoms or problems, as well as participating in clinical optometric procedures of an eye examination. The typical work week ranges from 12-24 hours, depending on scheduling needs. $500 retention bonus after 3 months of successful employment! See full job description below. Reporting to the NCCTO Site Manager, Standardized Patients are responsible for maintaining a highly standardized testing environment for candidates to high-stakes licensure examinations. Essential Duties and Responsibilities include the following: Participate in the clinical skills exam performed by Optometry candidates Anterior Segment procedures include: Biomicroscopy-an evaluation of the eyelids, eyelashes, lacrimal drainage, conjunctiva, sclera, cornea, anterior chamber, iris, crystalline lens and includes upper lid eversion Goldmann Applanation Tonometry-a measurement of the intraocular pressure Gonioscopy-a procedure using a type of contact lens to assess the relative openness of the anterior chamber angle Posterior Segment procedures include: Binocular Indirect Ophthalmoscopy-an assessment of the peripheral retina Dilated Biomicroscopy and Non-Contact Fundus Lens Evaluation-includes evaluation of the lens, vitreous, and retina including the optic nerve and macula Portray real-life patients to simulate symptoms or problems Serve as a proctor for the Injections Skill Exam, the Laser and Surgical Procedures Exam and Posterior Segment Skills of the Part III PEPS exam when requested. Properly complete a checklist before and after testing as part of standard operating procedures Clean optometric equipment following specific protocols Assess candidate performance based on scoring criteria set for this position Maintain strict confidentiality of all secure exam materials and information and candidate information Report any testing abnormalities or candidate issues promptly Consistently adhere to training and standardization requirements Qualifications: High School Diploma or GED Additional General Skills Required: Demonstrate reliability and punctuality; Pay great attention to detail before, during, and after testing administrations; Exhibit excellent communication and listening skills; Provide appropriate feedback regarding a candidate's performance; Follow appropriate protocols for the video and audio recording of exam performances for scoring and education purposes; Contribute as a team player based on organizational needs

The Patient Services Coordinator (PSC) serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embody our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. A detailed description of role responsibilities are outlined below. Administrative Responsibilities: • Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals within 1 business day • Learn, become proficient and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal) • Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean • Adhere to the Missed Visit Report SOP responsibilities as outlined • Adhere to the Medical Records Policies and Procedures responsibilities as outlined • Coordinate lunches with pharmaceutical representatives and Center Directors on center calendar • Order center and clinical supplies • Maintain current stock of clinician appointment cards • Check email and respond to received emails and Teams messages • Attend all meetings and trainings as assigned Responsibilities to Clinicians: • Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format • Forward all important patient or referring clinician correspondence to clinician in timely manner • Task MST messages that need their attention (medication related questions) • Process and send out pharmacogenetic testing • Process and send out drug screens • Administer computerized testing for patients and upload results (CNS-VS and Qb) • Confirm that Center calendar is current with team member time off requests Patient Responsibilities: • Greet patients professionally and respectfully upon entering by adhering to the MPCC Service Excellence Standards • Check- in patients and ensure clinician is notified of patient's arrival • Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR> • Confirm each patient's demographic information at each visit (insurance, address, phone number, email) • Collect the patient's payment for DOS, existing balance and any other payment required. • Upload patient notes, information, etc. into the patient's charts in AMD • Notify Prior Authorization department of any requests and follow up as needed • Prepare, scan, transmit letters and/or documentation as needed • Manage wait list for patients requesting a sooner appointment • Schedule and reschedule appointments as necessary Requirements for Position: • Travel to different locations and act as additional coverage as needed (primarily float position) • Excellent communication skills, both verbal and written • Organized with an ability to multi-task • Ability to maintain calm and professional demeanor in potentially stressful situations. • Ability to problem solve • At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment: While performing the essential functions of the job, the team member comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.

Full-time Description Carolina Center for Specialty Surgery (CCSS) is seeking a Full Time, Patient Representative located in our mid town Charlotte center. CCSS is affiliated with Carolina Neurosurgery and Spine Associates which has been established as a private medical practice for over 75 years and currently has been recognized as one of Charlotte and North Carolina‘s Top Workplaces. The ideal candidate has at least 1 year of healthcare front desk experience. Candidates without front desk experience should have some medical office education and knowledge of medical terminology and insurance. Prior experience in a busy medical practice is highly favored. Must have the ability to multi-task in fast paced environment while ensuring excellent patient care. Checks in patients; collects payments; verifies and/or updates insurance. Obtains proper insurance documentation and demographic information following HIPAA standards. Processes new patient paperwork and/or updated paperwork. for surgeries Follows established procedures to prepare for upcoming surgeries Explains insurance authorization to patients as necessary Other duties as assigned by changing needs, patient flow, or physician request. This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position.CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice. Hours: Four days a week at 10 hours per day. Flexible on the days, but must be available beginning at 6:00am until 4:00pm Company Culture Expectations: Reflects CNSA Core Values in all job responsibilities and interactions Compassion: Treats others with compassion and empathy Teamwork: Collaborates with all team members Communication: Communicates effectively and with positivity Integrity: Acts with integrity and accountability Innovation: Remains open-minded to new ideas and continual improvement Community: Treats every patient and team member as a part of the CNSA community Participates in department or system wide improvement plans Performs high quality work that is neat, accurate, complete, and on time Offers assistance to all patients by promptly responding to requests and needs Asks questions to gain full understanding of assignments Adapts to changing assignments and responsibilities Requirements Knowledge: Customer Service Medical and insurance terminology Payer guidelines Legal and ethical considerations related to patient information HIPAA guidelines and policies Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems Skills: Time management, problem solving, multitasking, and prioritizing Effective written and/or oral communication Detail orientation Abilities: Establishes and maintains effective working relationships across departments and diverse patient populations Analyzes situations and responds appropriately Organizes and prioritizes information and assignments Emotional intelligence Works under general supervision with little discretion. Working Environment: Direct in-person contact with patients in a non-clinical role Mental/Physical Requirements: Sitting and standing associated with a typical office environment. Speaking and hearing, both in-person and on the phone. Bending, stooping, crawling in confined spaces.

Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. (This is a Part time position that will support our Ballantyne office, Monday/Wednesday/Friday 8 am to 5 pm) Primary Job Responsibilities/Tasks may include, but not limited to: Schedule appointments in athena Net. Prepare new patient charts and/or paperwork at patient presentation. Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary. Accurately perform registration process. Ensure all requirements and fields are satisfied and complete. Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary. Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment. Create Credit Card on File Contracts at Check-In. Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out. Work “Day End Review” report. Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers. Schedule follow-up appointments. Reconcile, balance, and close batches daily. Accurately record messages. Educate patients accurately and completely including utilizing the Patient Portal. Document appropriately within athena Net to ensure regulatory requirements are met. Monitor and check assigned Athena boxes and other assigned boxes for coverage. Work at different Tryon office locations as needed. For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance. Verify eligibility and benefits for all patients daily. Other duties as assigned. Requirements: Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. Completion of TB test will be required. Education: High school diploma; some college preferred Experience: Minimum of one-year medical office or healthcare facility experience. E.H.R. and Scheduling experience. Experience serving customers in person and on the phone Physical Requirements: Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies. Dexterity in hands and fingers. Ability to quickly respond to changing conditions and situations. Ability to concentrate on details.

JOB TITLE: Patient Access Representative DEPARTMENT: Patient Access REPORTS TO: Office Manager FLSA STATUS: Full time - Non-Exempt The Patient Access Representative position encompasses several jobs - Front Desk Check In, Scheduling, Medical Records, and Referrals. Although you may work in one job area primarily you will be cross trained over time to be able to work in the other jobs. The main functions of this role are described in detail below. Primary Customers Served: T Adult T Family/Visitors T Geriatric T Physicians T Team Members T Social Work Team T Community Agencies FRONT DESK FUNCTIONS: Friendly and detail orientated. Duties will include but are not limited to checking patients in and out. Scheduling patients for all appointment types. Collecting copays/balances, current insurance cards, insurance eligibility, and filing claims, scanning all applicable paperwork into patient's chart. Answer incoming patient telephone calls to the Front Desk Hunt Group in a timely manner (Front desk calls and portal question calls) Assign and/or answer unassigned Klara messages Following all safety and sanitation guidelines for self, staff and patients. Effective communication with all staff and patients Working as a team player with fellow front desk members Ability to alphabetize and put information (materials, forms, etc.) into chronological order. Ability to schedule time and assignments effectively. Ability to multitask effectively, dealing with phone calls, staff, patient communication. Ability to communicate calmly and clearly with patients about appointments in all circumstances, including when they are ill or have an emergency. Ability to analyze situations and respond appropriately. Adapting to busy high-volume environments Other duties as assigned Equipment Operated: Range of medical records equipment and supplies, including computer hardware/software, manual files, scanners, and printers. SCHEDULING / REFERRAL / MEDICAL RECORDS FUNCTIONS: Assembles patients' health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans. Checks to ensure all forms are completed, properly identified, and signed and that all necessary information is in the EHR (Electronic Health Record). Communicates as needed with physicians and other health care professionals to obtain any additional information needed. Submits files/documentation to physicians and other clinicians as requested for review, quality assurance checks, and other purposes. Provides charts/documents requested for use in legal actions, following patient consent and confidentiality protocols. Schedules appointments for patients when they call. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician. Uses Electronic Health Record to match physician/clinician availability with patient's preferences in terms of date, time and patient need. Ensures that all cancellations or reschedules are properly recorded. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with Office Manager about any system problems. Use customer service principles and techniques to deal with patients calmly and pleasantly. Receive and process referral orders from PCP physicians. Verify patient insurance eligibility and referral requirements. Initiate and manage electronic and paper-based referral processes. Schedule appointments with specialists and communicate appointment details to patients. Obtain necessary prior authorizations and pre-certifications from insurance companies. Track referral status and follow up on pending referrals. Maintain accurate and up-to-date referral records in the electronic health record (EHR). Provide clear and concise information to patients regarding the referral process. Answer patient questions and address concerns related to referrals. Assist patients with scheduling appointments and navigating the healthcare system. Provide patient education regarding pre-appointment instructions and necessary documentation. Communicate with patients and other clinical staff regarding referral status and appointment updates. Serve as a point of contact for specialists and their staff. Coordinate the exchange of medical information between primary care physicians and specialists. Communicate with insurance companies to resolve referral-related issues. Collaborate with other members of the healthcare team to ensure smooth patient transitions. Maintain relationships with specialist offices. Other duties as assigned. Expected Hours of Work: Assigned by supervisor Personal Protective Equipment: Must be able and willing to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. Supervisory Responsibility: None Travel: Possibly to Satellite Offices for coverage Additional Minimum Employment Requirements: Back Safety/Body Mechanics. Hep B if in clinical role Working Conditions: Ability to sit for extended periods up to 8 hours working on a computer and telephone. Ability to lift a minimum of 25 pounds. General indoor conditions. Noise: quiet to light noise. Weekend and evening work may be required. Face to face contact with patients, answering telephones. Implementing OSHA Standards staff may be subjected to assist in screening patients before entry into facility. Occupational Hazards: Potential for musculoskeletal injuries if proper lifting and carrying techniques are not used. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Qualifications Minimum Job Qualifications: Education: High School Diploma required (or equivalent) - 2 years of college desired. License/Certifications: None required Language Skills: Proficient in English (Proficient in Spanish desired) Other Skills: Knowledge of HIPPA Privacy Rules Knowledge of medical practice protocols related to scheduling appointments. Knowledge of manual/computerized scheduling systems. Knowledge of customer service principles, techniques and conflict resolution. Knowledge in Medical Insurance Account Balances -Collection of Payments Excel Spreadsheets Skill in dealing with masses of information in organized manner. Skill in using computer and medical records software. Skill in communicating effectively with physicians/clinicians about scheduling preferences. Skill in manipulating several different schedules at once. Skill in using Critical Thinking

We are seeking an experienced Patient Care Coordinator in the Statesville, NC area to join this brand-new office. This is a key role supporting the daily operations of the clinic, assisting patients, and ensuring smooth workflow. The ideal candidate must have prior hearing industry experience and be comfortable working independently with minimal supervision. Key Responsibilities Greet and check in patients, ensuring a professional and welcoming experience Manage scheduling, appointments, and follow-up communications Answer and make phone calls, handle patient inquiries, and respond to support requests Assist clinical staff with daily operations and patient care logistics Maintain accurate patient records and coordinate with providers as needed Use CYCLE software for scheduling, patient management, and documentation Support inventory management, ordering, and other administrative tasks as needed Qualifications Prior experience in a hearing healthcare or audiology setting Strong proficiency with CYCLE software Excellent communication, organizational, and multitasking skills Ability to work independently and manage multiple responsibilities in a fast-paced environment Professional, personable, and patient-focused demeanor Compensation & Benefits Hourly Rate: $20-$25 per hour, depending on experience Opportunities to grow with a new practice and advance within the franchise network Why This Opportunity is Unique This role offers the chance to be part of a brand-new practice with significant autonomy and influence over daily operations. The ideal PCC will work alongside an experienced clinical provider to help launch and grow the office while delivering top-quality care to patients. If you think this role could be a good fit, we'd love to chat! Apply today! HHR will disclose details in further conversation. Contact us today! Our service comes to you at no charge and your confidentiality is 100% protected. Hearing Healthcare Recruiters is a professional job placement and recruiting firm that focuses exclusively on the hearing industry. We work with Academia, Audiologists, ENTs, Hearing Industry Manufacturers, Hearing Instrument Specialists, Hospitals, Manufacturer Representatives, Private Practices, and Retail Dispensaries. Let's start a conversation - Hearing Healthcare Recruiters: ************ (Pacific Time Zone) HearingHealthcareRecruiters.com