Customer Service Representative
Patient service representative job in Hudson, WI
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.
LoanMax Title Loans offers their employees:
Competitive Salaries
Paid Holiday
Vacations
Paid on the Job Training
Full Time Positions- Monday to Friday 10am to 6pm
with a rotating Saturday schedule of 9am to 3pm
Best of all Never Work on Sundays!
Job Requirements
General:
Must be Able to Work Full Time
Great attitude
Excellent Communication Skill
Detail Oriented
Education:
Must have a High School Diploma
Work Experience:
Previous Customer Service Experience
Computer and Data Entry Experience
Personal:
We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity
.
About Us:
LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide.
Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect.
Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent.
Must be able to pass a company background screening, including a credit, criminal and background check.
Auto-ApplyAntifreeze Sales & Service Rep - AFSR
Patient service representative job in Saint Paul, MN
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.
Purpose:
The Antifreeze Sales and Service Rep (AFSR) will be responsible for applying sales strategies in an effort to grow CC's antifreeze business at new and existing customer sites. The AFSR will also be responsible for performing HCC services at customer facilities. Service responsibilities will include, but are not limited to: handling of pump hoses, pumping of antifreeze containers, and operating a Commercial Motor Vehicle on a daily basis. This position may also require the picking up of waste drums of varying sizes and weights using CC-approved material handling equipment.
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all CC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Services existing customers by delivering varying types of new antifreeze, recycled, collecting used antifreeze, and related tasks
Pursues additional services with existing accounts
Assesses potential customer needs, presents CC products and services to customers, and develops new customers
Develops sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
Performs other related duties as assigned
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience highly preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT
Motor vehicle record (MVR) that meets or exceeds CC's published standards including, but not limited to the following;
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements:
Frequent lifting of standard hose from the ground to the tank weighing up to 40lbs.
Occasionally climbing company approved step stool to access Anti-Freeze containers
Occasionally pulling/dragging hoses out of truck up to 100ft at a time (10-40lbs)
Pushing/pulling hand trucks or jacks to move product in and out of trucks
Administrative duties as assigned
All applicants must pass the pre-employment physical including drug & alcohol screening
Work Environment:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
Average Annual Earnings : $55,000-$75,000
The compensation for this role is comprised of a weekly base salary plus uncapped commission. Actual total earnings will vary based on performance and location and may fall outside of the range shown.
Join Crystal Clean as an Antifreeze Sales & Service Representative!
Are you a motivated, customer-focused individual looking to make a splash in a growing industry? Crystal Clean (CC) is calling on energetic professionals to join our dynamic team as an Antifreeze Sales & Service Representative (AFSR). With us, you'll not only get to work with a leader in environmental services but also enjoy a rewarding career with competitive pay, comprehensive benefits, and plenty of room for growth. Plus, we offer complete training to set you up for success!
Why Choose CC?
At Crystal Clean, we're more than just an environmental services company-we're a team dedicated to innovation, sustainability, and excellence. As a publicly traded leader in our field, we provide an environment where your skills and ambition can truly shine.
What You'll Do:
Drive Sales Growth: Use your sales skills to boost our antifreeze business with both new and existing customers.
Deliver Exceptional Service: Handle antifreeze containers, operate commercial vehicles, and manage waste drums using top-notch equipment.
Promote Safety: Follow all safety guidelines, conduct vehicle inspections, and align work orders to maximize efficiency.
Build Relationships: Develop strong customer connections, pursue additional services, and generate new business leads.
Achieve Goals: Meet sales targets and contribute to revenue growth while maintaining compliance with DOT requirements.
What We're Looking For:
Effective Communicator: Strong communication skills with an eye for detail.
Customer-Oriented: Ability to engage with customers, sales teams, and corporate departments effectively.
Tech-Savvy: Comfortable with electronic devices, computers, and truck equipment.
Experienced: Route sales experience is highly preferred, but not required.
Certified: High School diploma or equivalent, with or the ability to obtain a Class B CDL, Med Card, Airbrake, and HAZMAT certifications.
Physical Requirements:
Lift hoses weighing up to 40lbs and occasionally climb to access containers.
Pull hoses up to 100ft, push/pull hand trucks or jacks, and handle other physical tasks.
Must pass a pre-employment physical and drug screening.
Work Environment:
Work in varied environments with a range of noise levels.
Frequent physical activity, including bending, lifting, and climbing.
Why You'll Love Working with Us:
Competitive Salary: Attractive pay with performance incentives.
Excellent Benefits: Comprehensive health, dental, vision, and more.
Career Advancement: Opportunities for growth and professional development.
Inclusive Culture: We value diversity and encourage individuals from all backgrounds to apply.
Ready to Make a Difference?
If you're ready to jumpstart your career and be part of a team that's shaping the future of environmental services, apply now to become an Antifreeze Sales & Service Representative at Crystal Clean. Let's work
Patient Access Financial Specialist
Patient service representative job in Saint Paul, MN
The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions.
The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure.
Work Schedule:
* Weekdays 3:00-11:30 p.m., with every other weekends.
Required Qualifications:
* High school diploma or equivalent.
* One year of customer service experience.
* Previous computer and software experience.
Preferred Qualifications:
* Post-high school degree or certificate.
* Healthcare customer service experience.
* Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).
Additional Information:
This is a 0.8 FTE (64 hours per pay period) evening shift position, working in Saint Paul, MN. The full salary range for this position is $21.74-$32.62 per hour, based on experience and internal equity, plus shift differentials. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Our benefits include medical and dental insurance (which begin on day one of employment), 401k with match, disability insurance, fertility benefits, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. We offer an onsite employee fitness center and an onsite employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions is also proud to be a Beyond the Yellow Ribbon Company.
Auto-ApplyPatient Financial Services Coordinator
Patient service representative job in Woodbury, MN
At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.
The Patient Financial Services Coordinator (PFSC) is responsible for verifying patients' eligibility and benefits, obtaining authorization and /or referrals for patient encounters/procedures from their insurance company or referring provider; gathering current out-of-pocket and deductible information, securing patient responsibility prior to services and managing charity care and/or discount requests.
This is a full time role based at our Corporate Office in Woodbury, MN. Monday - Friday schedule of 8:00 AM to 4:30 PM. Required training is in office with the ability to work from home once fully trained.
This role will follow-up with the intent of collecting all delinquent unpaid insurance and patient account balances.
Primary job duties for the Patient Financial Services Coordinator:
* Create payment arrangements for uninsured patients and patients on high-deductible plans for all physician visits prior to services.
* Verify by phone, web, or in writing the prior authorization expectations as well as eligibility of the patients' insurance for the following medical encounters/procedures
* MRIs-using decision tools and phone/internet when necessary
* Work Comp, Auto, Med Legal and any other required referral clinic visits
* Professional Fee for surgical procedures as well as facility fee for procedures performed at Summit locations
* Obtain and enter pre-certification and/or prior authorization numbers into the registration fields and scan in Practice Management/EHR software.
* Review and correct discrepancies in registration and insurance information and update in the Practice Management Software at time of authorization.
* Assist patient with medical assistance and charity care applications, counsel patients on options such as care credit.
* Maintain current knowledge regarding third-party and first-party payment procedures and regulations as well as preferred provider agreements.
* Communicate professionally with patient, family members, co-workers and physicians.
Summit's hiring range for this position is $20.23 to $25.29 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.
Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.
Patient Care Coordinator - Coon Rapids
Patient service representative job in Coon Rapids, MN
Park Dental Coon Rapids is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $23.50 - $26.50
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
Monday-Tuesday 6:30am-2:15pm
Wednesday- Off
Thursday 1:30pm-8:15pm
Friday 8:30am-4:15pm
Saturday 8x per year
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, Pet Insurance, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-ApplyPatient Access Financial Specialist
Patient service representative job in Saint Paul, MN
The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions.
The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure.
Work Schedule:
Weekdays 3:00-11:30 p.m., with every other weekends.
Required Qualifications:
High school diploma or equivalent.
One year of customer service experience.
Previous computer and software experience.
Preferred Qualifications:
Post-high school degree or certificate.
Healthcare customer service experience.
Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).
Additional Information:
This is a 0.8 FTE (64 hours per pay period) evening shift position, working in Saint Paul, MN. The full salary range for this position is $21.74-$32.62 per hour, based on experience and internal equity, plus shift differentials. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Our benefits include medical and dental insurance (which begin on day one of employment), 401k with match, disability insurance, fertility benefits, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. We offer an onsite employee fitness center and an onsite employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions is also proud to be a Beyond the Yellow Ribbon Company.
Auto-ApplyPatient Access Specialist
Patient service representative job in Minneapolis, MN
The Patient Access Specialist is responsible for performing detailed insurance benefit verifications while maintaining effective communication and attention to detail. This role is a part of the Customer Operations Department. The Patient Access Specialist is based either on-site in a Kerecis office or, in areas where Kerecis does not have a location, in a home office. The role reports to the Patient Access Specialist Manager.
Essential Functions
* Protect confidential patient health information (PHI) at all stages of the verification of benefits process
* Verify medical benefits for patients seeking treatment with Kerecis products including detailed review of patient responsibility for Kerecis treatment
* Verify authorization requirements and initiate prior authorizations while considering payer coverage criteria information
* Prepare and send insurance benefit verification results to healthcare providers on deadline
* Report and resolve any payer delays/challenges and/or escalated complaints
* Collaborate with Market Access and Reimbursement teams
* Maintain an elevated quality of work to facilitate improved access of treatment for patients in need
* Other tasks and responsibilities as assigned
Requirements
Competencies & Attributes
* Strong verbal and written communication skills
* Passionate about providing patients with access to care
* Ability to work on a team aiming for collective success
* Ability to work independently and problem solve
* Knowledge of medical terminology
* Working understanding of medical insurance
Education & Experience
* Highschool diploma or equivalent required, bachelor's degree preferred
* Min 1 year working with prior authorization/insurance verifications preferred
Salary Range:
$55,000-$65,000
This job description is intended to set forth the core functions required for this position and describe the general nature of the work to be performed. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Job duties, responsibilities and activities may change or be supplemented at any time as necessary. Kerecis is an Equal Opportunity Employer.
60233
#LI-KR
Patient Access Specialist I - Site Based (Burnsville Clinic)
Patient service representative job in Burnsville, MN
The Patient Access Specialist is a full-time role (1.0 FTE or 40 hours/week) based out of the Burnsville Clinic location. The schedule is Monday - Friday, 8 hours/day, business hours, Monday-Thursday, 9:30-6:00pm and Friday, 8:45am-5:15pm.
This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.
Patient Check-In: Primary point of contact for patients and families arriving to Gillette clinics. Obtains, updates and verifies all patient demographic and financial information. Obtains required signatures on consent and other intake forms.
Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient's unique needs and care plan.
Patient Experience: Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience.
Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available.
Benefits & Compensation:
The hourly wage for this opportunity is $20.18/hour to $30.27/hour, with a median wage of $25.22/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above.
Primary Job Responsibilities:
Greets patients and families upon arrival to check-in area
Provides quality, complete and timely registration and check-in of patients while accurately obtaining and updating patient demographic and insurance information
Knowledge of insurance plans to verify insurance coverage and eligibility
Obtains signatures on required consent forms
Consults with clinical teams as needed to resolve patient needs
Completion of a wide variety of administrative tasks
Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience
Consistently promotes the MyGillette patient portal
Support for all inpatient admission and registration needs (Burnsville Clinic Only)
Qualifications:
Required:
High School Diploma/GED
1 year experience with customer service, administrative, or healthcare setting
Preferred:
Advanced education (Associate or Bachelor's)
Knowledge, Skills and Abilities:
Advanced education (Associates or Bachelors Degree)
Knowledge & understanding of medical terminology
Knowledge & understanding of commercial insurance carriers and standard insurance forms
Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
Demonstrated strong teamwork skills
Demonstrated ability to multi-task and respond quickly/reprioritize changing needs
At Gillette Children's, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side-by-side with our patients, families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.
Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.
Gillette Children's is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.
To learn more about working at Gillette Children's, please visit ******************************************
Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit ************************* for further details regarding e-verify.
Patient Services Coordinator-LPN, Home Health
Patient service representative job in Brooklyn Park, MN
**Become a part of our caring community and help us put health first** The **Patient Services Coordinator-LPN** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
+ Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
+ Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
+ Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
+ Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
+ Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
+ Completes requested schedules for all add-ons and applicable orders:
+ Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
+ Schedules TIF OASIS collection visits and deletes remaining schedule.
+ Reschedules declined or missed (if appropriate) visits.
+ Processes reassigned and rescheduled visits.
+ Ensures supervisory visits are scheduled.
+ Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
+ Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
+ Verifies visit paper notes in scheduling console as needed.
+ Assists with internal transfer of patients between branch offices.
+ If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
+ If clinical, may be required to perform patient visits and / or participate in on-call rotation.
**Use your skills to make an impact**
**Required Experience/Skills:**
+ Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices
+ Have at least 1 year of home health experience.
+ Prior packet review / QI experience preferred.
+ Coding certification is preferred.
+ Must possess a valid state driver's license and automobile liability insurance.
+ Must be currently licensed in the State of employment if applicable.
+ Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$48,900 - $66,200 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Patient Representative (Ophthalmology) - Casual
Patient service representative job in Minneapolis, MN
.
Why M Physicians?
Our dedicated Eye Care team of Ophthalmologists, Optometrists, Orthoptists and Nurses, along with Certified Technicians and Assistants, provide next level diagnosis and treatment of disorders of the eye using state of the art technology. Our providers specialize in various ophthalmology and optometry subspecialties including Cornea and Refractive Surgery, Glaucoma, Neuro Ophthalmology, Ophthalmic Plastic and Reconstructive Surgery, Pediatric Ophthalmology and Strabismus, and Vitreoretinal Disease. Our all-inclusive approach ensures our present and future patients receive the best outcome possible.
What you will do as a Patient Representative:
Assists with phones and schedules future appointments and/or procedures.
Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
Arranges accommodation and/or interpreter services as need needed for the patient visits
Resolves non-clinical patient customer service issues
Assists with coordinating provider schedules and appointments
Improve efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested
What you will need:
Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
Knowledge of online scheduling and experience with EMR systems
Keyboarding skills of 35 wpm.
Proven experience in customer service
Location: Phillips-Wangensteen Building - 516 Delaware Street SE
Minneapolis, MN 55455
Hours: Casual
Compensation:
20.18 - 27.53 USD Hourly
At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.
University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.
Join us on a mission to advance medicine.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Auto-ApplyPatient Care Coordinator- PsyFi
Patient service representative job in Edina, MN
Job Title: Patient Care Coordinator Job Type: Full-Time
We are seeking a dependable, detail-oriented, and patient-focused Patient Care Coordinator to support both front desk operations and back-office clinical coordination in our busy medical practice. This role is ideal for someone with strong administrative experience in a healthcare setting and a desire to work in a collaborative environment where you'll wear many hats. From welcoming patients to coordinating prior authorizations, managing basic billing questions, handling credentialing tasks, and supporting medical records and lab workflows-this is a dynamic, high-impact position.
Core Responsibilities:
Front Desk Operations & Patient Check-in
Warmly greet patients and visitors as the first point of contact
Check patients in and out using the clinic's electronic health record (EHR) system
Verify and update patient demographics and insurance information
Collect and process co-pays and outstanding balances
Ensure intake paperwork and consent forms are completed and scanned accurately
Maintain a tidy and organized reception area
Monitor and respond to voicemails, emails, and online appointment requests in a timely manner
Manage appointment scheduling, cancellations, and reschedules, ensuring provider calendars are optimized
Prepare daily appointment logs and end-of-day reports
Telephone and Communication Management
Answer multi-line phones promptly and professionally
Route calls to appropriate staff members or take detailed messages
Provide patients with information regarding appointments, policies, or care coordination
Clinical & Administrative Support Duties
Prior Authorizations (PAs)
Complete and track medication and procedure prior authorizations with payers
Follow up on pending authorizations and escalate issues as needed
Communicate PA outcomes to providers and patients
Billing Support
Act as the on-site liaison with our third-party billing company
Help patients understand basic billing questions (copays, deductibles, account balances)
Review insurance issues that arise during check-in or billing inquiries
Credentialing
Maintain credentialing and re-credentialing documentation for all providers
Complete payer applications, CAQH updates, and licensing renewals
Coordinate with credentialing services and insurance companies as needed
Medical Records
Process and fulfill medical records requests according to HIPAA regulations
Scan, file, and organize patient documentation in the EHR
Assist with release of information and chart reviews as necessary
Urine Drug Testing (UDT)
Assist with urine collection in compliance with clinic procedures
Label, document, and handle specimens according to chain-of-custody protocols
Ensure accurate entry of lab orders and coordination with lab services
Qualifications:
High school diploma or equivalent required; associate or bachelor's degree preferred
Minimum 2 years of healthcare administrative/front desk experience required
Familiarity with insurance plans, billing basics, and clinical workflows
Experience with EHR systems (Athena, eClinicalWorks, etc.)
Detail-oriented, organized, and comfortable managing multiple priorities
Knowledge of HIPAA and patient confidentiality standards
Professional and compassionate communication with patients from diverse backgrounds
Ability to work independently and as part of a collaborative team
Preferred Skills:
Experience with prior authorization portals (CoverMyMeds, Availity, etc.)
Basic knowledge of medical coding and terminology
Familiarity with credentialing databases (CAQH, PECOS)
Comfort handling bodily fluid samples (UDT)
Patient Access Specialist II
Patient service representative job in Minneapolis, MN
As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility.
Current Shift/Schedule:
* UMMC Emergency Room 330p-12a
* Week 1: Monday, Tuesday, Friday, Saturday, Sunday
* Week 2: Monday, Tuesday
Responsibilities
* Interview patients to obtain and document accurate patient demographic and insurance information in the medical record.
* Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment.
* Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate
* Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff.
* Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance.
* Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days).
* Follow up with payers on active authorized referral requests to verify determination or payer step in determination process.
* Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties.
Required
* 2 years combination of customer service, other position in healthcare revenue cycle or experience in an equivalent level 1 position
* Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
* Patient collections experience in a medical setting.
* Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
* Ability to work independently and in a team environment.
Preferred Qualifications
* Post-Secondary Education
* Experience being a subject matter expert and demonstrated willingness to support team questions.
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Auto-ApplyPatient Representative
Patient service representative job in Minneapolis, MN
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
This position is responsible for creating the first impression of Fairview's services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.
Provide superior customer service, in person and on the phone to all customers
Greet patients in a respectful manner
Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient's needs are met.
Direct patient to waiting room after registration and notifies patient care staff of arrival.
Responsible for taking care of callers needs promptly and effectively.
Transfer calls to appropriate locations as needed
Schedule and maintains patient appointments.
Performs appropriate scheduling and registration functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information
Ensure appropriate information is gathered and verified to ensure a smooth transaction as a patient prepares for their visit including demographic info, insurance, account maintenance, co-pay and balance information
Qualifications
Epic/EMR Scheduling experience preferred
Computer Savvy
Excellent customer service skills
basic knowledge of medical terminology
1 years of experience working in a relevant healthcare environment
Polished and professional candidate
Knowledge with different medical insurances (ex, medical, medicare, private)
Additional Information
Shift: Monday-Friday - 8 hours shifts Day Shift
If Contract, Length of Assignment: 3 Months contract- will go Perm for right fit!
Interested in being Considered?
If you are interested in applying to this position, please click Apply.
Patient Access Coordinator
Patient service representative job in Minneapolis, MN
Job Description
Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility's diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit ***************
Location Address: 6565 France Ave S, STE 400, Edina, MN 55435
Department: Administration
Work Schedule: Monday - Thursday (7:00am - 4:00pm) Friday (7:00am - 1:30pm)
What We Offer Our Team Members:
Generous Paid time-off (PTO) and paid holidays
Medical, Dental, and Vision Insurance
Health benefits eligible the first day of the month following your start date.
401(k) Plan with Company Match (first of the month following 2 months of service)
Basic & Supplement Life Insurance
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care and Commuter benefits.
Health Savings Account
CCRM Paid Family Medical Leave (eligible after 1 year)
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
Professional Development, Job Training, and Cross Training Opportunities
Bonus Potential
Potential for Over-time Pay (Time and a half)
Holiday Differential Pay (Time and a half)
Weekend Shift Differential Pay ($4.00 per hour)
How You Will Make an Impact: The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency.
What You Will Do: The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.
Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
Scan insurance cards, picture identification, and prior medical records.
Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
Monitor the correspondence dashboard in Athena (Return mail).
Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
Protect confidential information and patient medical records.
Answer phone calls, take messages, and forward based on urgency.
Contact patients missing “New Patient” paperwork, two days prior to their appointment.
Mail patient information and education materials.
Monitor faxes and distribute to appropriate staff/departments.
Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
Ensure the building is locked and secured at close of business.
Other duties as assigned.
What You Bring:
High School Diploma or GED required.
1+ year administrative experience required.
Previous experience in reproductive medicine or Women's health is preferred.
Prior experience with Athena preferred.
Ability to work weekends, evenings, and holidays, on a rotating basis.
Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).
CCRM's Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.
Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility's onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.
Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Patient Registration/Access Representative
Patient service representative job in Minneapolis, MN
About the Role:
The Patient Registration/Access Representative plays a critical role in the healthcare delivery process by serving as the first point of contact for patients entering the healthcare system. This position is responsible for accurately collecting and verifying patient information, ensuring compliance with healthcare regulations, and facilitating smooth access to medical services. The representative will manage patient records, insurance verification, and appointment scheduling to optimize patient flow and enhance the overall patient experience. By maintaining clear communication with patients, healthcare providers, and insurance companies, this role helps to reduce administrative errors and delays. Ultimately, the Patient Registration/Access Representative ensures that patients receive timely and efficient access to care while supporting the operational needs of the healthcare facility.
Minimum Qualifications:
High school diploma or equivalent required.
Previous experience in patient registration, medical office administration, or a related healthcare role.
Basic knowledge of medical terminology and healthcare insurance processes.
Proficiency with electronic health record (EHR) systems and standard office software.
Strong communication and customer service skills.
Preferred Qualifications:
Associate degree or certification in healthcare administration or related field.
Experience with specific EHR platforms such as Epic OCHIN.
Familiarity with HIPAA regulations and healthcare compliance standards.
Bilingual abilities to assist a diverse patient population.
Demonstrated ability to handle high-volume patient interactions efficiently.
Responsibilities:
Greet patients and visitors in a professional and courteous manner, providing assistance with registration and check-in processes.
Collect, verify, and update patient demographic, insurance, and medical information accurately in the electronic health record system.
Verify insurance eligibility and benefits prior to patient appointments to ensure coverage and reduce billing issues.
Schedule and confirm patient appointments, coordinating with clinical and administrative staff to optimize scheduling efficiency.
Maintain patient confidentiality and comply with HIPAA and other regulatory requirements in all interactions and documentation.
Resolve patient inquiries and concerns related to registration, insurance, and access to services promptly and effectively.
Collaborate with healthcare providers, billing departments, and insurance companies to facilitate smooth patient access and accurate data exchange.
Assist in the preparation and maintenance of reports related to patient registration and access metrics.
Skills:
The Patient Registration/Access Representative utilizes strong interpersonal and communication skills daily to interact effectively with patients, families, and healthcare staff, ensuring a welcoming and supportive environment. Attention to detail and organizational skills are essential for accurately entering and verifying patient data, which directly impacts billing and care coordination. Proficiency with electronic health record systems and scheduling software enables the representative to manage patient information and appointments efficiently, reducing wait times and administrative errors. Problem-solving skills are applied when addressing patient concerns or insurance issues, requiring the ability to navigate complex healthcare policies and procedures. Additionally, knowledge of healthcare regulations and confidentiality standards ensures compliance and protects patient privacy throughout all registration and access activities.
08:00 am to 05:00 pm, Mondays to Fridays.
40 hours per week.
Auto-ApplyPatient Care Coordinator- PsyFi
Patient service representative job in Minneapolis, MN
Job DescriptionSalary: DOE
Job Title: Patient Care Coordinator Job Type: Full-Time
We are seeking a dependable, detail-oriented, and patient-focused Patient Care Coordinator to support both front desk operations and back-office clinical coordination in our busy medical practice. This role is ideal for someone with strong administrative experience in a healthcare setting and a desire to work in a collaborative environment where youll wear many hats. From welcoming patients to coordinating prior authorizations, managing basic billing questions, handling credentialing tasks, and supporting medical records and lab workflowsthis is a dynamic, high-impact position.
Core Responsibilities:
Front Desk Operations & Patient Check-in
Warmly greet patients and visitors as the first point of contact
Check patients in and out using the clinics electronic health record (EHR) system
Verify and update patient demographics and insurance information
Collect and process co-pays and outstanding balances
Ensure intake paperwork and consent forms are completed and scanned accurately
Maintain a tidy and organized reception area
Monitor and respond to voicemails, emails, and online appointment requests in a timely manner
Manage appointment scheduling, cancellations, and reschedules, ensuring provider calendars are optimized
Prepare daily appointment logs and end-of-day reports
Telephone and Communication Management
Answer multi-line phones promptly and professionally
Route calls to appropriate staff members or take detailed messages
Provide patients with information regarding appointments, policies, or care coordination
Clinical & Administrative Support Duties
Prior Authorizations (PAs)
Complete and track medication and procedure prior authorizations with payers
Follow up on pending authorizations and escalate issues as needed
Communicate PA outcomes to providers and patients
Billing Support
Act as the on-site liaison with our third-party billing company
Help patients understand basic billing questions (copays, deductibles, account balances)
Review insurance issues that arise during check-in or billing inquiries
Credentialing
Maintain credentialing and re-credentialing documentation for all providers
Complete payer applications, CAQH updates, and licensing renewals
Coordinate with credentialing services and insurance companies as needed
Medical Records
Process and fulfill medical records requests according to HIPAA regulations
Scan, file, and organize patient documentation in the EHR
Assist with release of information and chart reviews as necessary
Urine Drug Testing (UDT)
Assist with urine collection in compliance with clinic procedures
Label, document, and handle specimens according to chain-of-custody protocols
Ensure accurate entry of lab orders and coordination with lab services
Qualifications:
High school diploma or equivalent required; associate or bachelor's degree preferred
Minimum 2 years of healthcare administrative/front desk experience required
Familiarity with insurance plans, billing basics, and clinical workflows
Experience with EHR systems (Athena, eClinicalWorks, etc.)
Detail-oriented, organized, and comfortable managing multiple priorities
Knowledge of HIPAA and patient confidentiality standards
Professional and compassionate communication with patients from diverse backgrounds
Ability to work independently and as part of a collaborative team
Preferred Skills:
Experience with prior authorization portals (CoverMyMeds, Availity, etc.)
Basic knowledge of medical coding and terminology
Familiarity with credentialing databases (CAQH, PECOS)
Comfort handling bodily fluid samples (UDT)
Patient Experience Representative
Patient service representative job in Saint Paul, MN
Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient's experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient's information to ensure accuracy. You will verify the patient's insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve.
JOB RESPONSIBILITIES:
Greets patients and others in person
Check patients in EMR and verify insurance and personal profile information
Confirm and update demographic information
Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients.
Post co-pays to the system daily as directed
Print billing tickets & visit labels
Answer incoming calls
Schedules appointment
Demonstrates good communication skills/both written & verbal
Maintain orderly appearance of reception and front desk areas
Performs clerical duties as assigned by Front Desk Manager or Front Desk Lead
Attends meetings as required
Ensure all patient records are current and updated in a timely manner
Adhere to all HIPPA compliance standards
Coordinate translators for patients
Tasks and relays information to the appropriate people
Escalate issues to management
Sets up patients for the Sliding Fee
Sets up patients with a payment plan
Responds to patient billing questions
Directs patients to MNSure navigator when applicable
Intakes new patients
Train new staff on processes as instructed
All other duties, assignments and projects as assigned
KNOWLEDGE, SKILLS and ABILITIES:
BI-LINGUAL SPANISH SPEAKING PREFERRED
Familiar with Medical Terminology.
Confidentiality in accordance with HIPAA guidelines and regulations.
Medical billing and/or collection experience beneficial
Strong attention to detail, flexible and adaptable with strong collaboration and teamwork skills
Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required.
QUALIFICATIONS:
High School Graduate or equivalent
Advanced degree a plus
3+ years in Patient Registration or equal applicable field experience.
Medical Terminology, Medical Billing, or related certificate preferred.
Ability to work with people of diverse backgrounds and cultures
Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people
Auto-ApplyPatient Service Coordinator Ambulatory I - BOH, CSC Orthopedic Clinic
Patient service representative job in Minneapolis, MN
Patient Service Coordinator Ambulatory I - BOH, CSC Orthopedic Clinic (251896) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY:We are currently seeking a PSC Ambulatory I-BOH to join our CSC Orthopedic Clinic team. This full-time role will work on-site (Days, M - F). Purpose of this Position: The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position.RESPONSIBILITIES:Provides clerical support to clinical staff, such as basic templating, processing patient forms, and urgent scheduling needs Functions as a scheduling Subject Matter Expert (SME) for the department they support Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message Answers and responds to in-bound calls to the department from both internal and external customers Provide scheduling support using knowledge of clinical specialties including: more complex scheduling that often requires multiple appointments with different providers and modalities, in-room scheduling, obtain necessary documentation for appointments within the specialty Promotes the organization and assists in maintaining clinic efficiency Basic function of check-in to support needs Coordinates obtaining and maintaining designated supplies and inventory for the clinic Perform other duties as assigned QUALIFICATIONS:
Minimum Qualifications:
High School Diploma or equivalent
A minimum of 1 year of Front of House experience or experience in related field
Preferred Qualifications:
Certification from HFMA, NAHAM, or HBI Patient Access Certification
Solid understanding or medical terminology
Solid understanding of payer/insurance plans
Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
Knowledge/ Skills/ Abilities:
Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
Ability to work in a fast-paced, continually changing environment
Ability to respond appropriately to shifting priorities
Ability to prioritize work assignments
Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
Float pool positions require the ability to travel between sites in an expeditious manner
Demonstrates knowledge and understanding of organizational policies and procedures
Ability to lead others in their daily work following standard processes
Ability to assist with onboarding new employees providing them with the tools they need to be successful
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).For a complete list of our benefits, please visit our career site on why you should work for us. Department: CSC Orthopedic ClinicPrimary Location: MN-Minneapolis-Downtown CampusStandard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: UnionMin:$21.35Max: $27.82 Job Posting: Dec-09-2025
Auto-ApplyPatient Care Coordinator-MPDA North Oaks
Patient service representative job in Saint Paul, MN
Metropolitan Pediatric Dental Associates - North Oaks
Join Our Team as a Patient Care Coordinator!
We're excited to welcome a motivated Patient Care Coordinator to our beautiful North Oaks location! This is a fantastic opportunity to make a positive impact in the lives of children every day.
Who We Are:
MPDA is a specialty dental practice certified by the American Board of Pediatric Dentistry. We provide expert pediatric dental care for infants, toddlers, children, pre-teens, and teens at our 4 locations throughout the Twin Cities, including St. Paul, Fridley, North Oaks, and Eagan. Our gentle and compassionate team of pediatric specialists have been delivering high-quality pediatric dental care tailored to the unique needs of growing smiles since 1965.
Job Responsibilities:
Greet patients and families warmly upon arrival
Check in and check out patients
Provide child-friendly and family-oriented customer service
Answer phone calls and respond to inquiries about services, appointments, and billing
Schedule, reschedule, and confirm appointments (via phone, email, or text)
Manage daily appointment calendar to optimize flow for pediatric patients
Handle emergency or walk-in appointments efficiently
Verify dental insurance eligibility and coverage for pediatric services
Collect and process co-pays and payments
Prepare and submit insurance claims
Follow up on unpaid claims and balances
Explain treatment costs and insurance coverage to parents/guardians
Follow HIPAA regulations and protect patient privacy
Maintain communication with the dental team about patient needs or changes in schedule
Coordinate referrals or specialist appointments as needed.
We offer a fun and fast-paced work environment, flexible work hours with no evenings or weekends required, competitive salaries, and excellent benefits packages. New grads welcome!
MPDA participates in E-Verify.
Auto-ApplyCar Biller
Patient service representative job in Brooklyn Center, MN
Billing Clerk Over 60 years ago, the Luther Automotive Group purchased its first dealership. Over thirty dealerships and five collision and glass centers later, Luther continues to build its brand on family values and a philosophy of serving its guests, team members, and communities. Every Luther team member is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. If you are looking for a great career with great people, apply today!
$22.50/hour
Responsibilities
* Receive and process paperwork from the F&I Department.
* Post vehicle sales and purchases.
* Prepare checks for payoffs, referrals, refunds, etc.
* Costing and finalizing deals to accounting.
* Prepare, submit and monitor funding of bank contracts.
* Read and interpret legal documents.
* Effectively present information to customers or dealership personnel.
* Maintain reports and/or logs of daily new and used deal activity.
* Work under pressure in a fast paced, high volume atmosphere.
* Ability to multitask.
* Perform various other accounting responsibilities and business requirements as assigned.
Qualifications
* Previous titling experience
* Ability to provide quality customer service
* Willingness to take initiative
* Quality writing and grammar skills
* Computer literacy
* Ability to perform job responsibilities and meet deadlines easily
* Detailed follow up
* Professional appearance
* Ability to work independently
* Being proactive in your job responsibilities, career, business growth and daily development
What We Offer
* Medical, Dental & Vision
* 401k with Match
* Paid Vacation
* Growth Opportunities
* Paid Training
* Family Owned and Operated
* Long Term Job Security
* Health and Wellness
* Accident & Critical Illness
* HSA/Flexible Spending
* Pet Insurance
* Employee Discounts
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.